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Home > Managing Service Quality > Table of contents:Volume 22 issue 1
Managing Service Quality
ISSN: 0960-4529
Online from: 1991
Subject Area: Managing Quality
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Table of contents:
Volume 22 issue 1
Published: 2012, Start page: p4Icon key: 
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
|---|---|
| 17012817 | The joint effects of compensation frames and price levels on service recovery of online pricing error Yuan-shuh Lii, Monle Lee (pp. 4 - 20) Keywords: Compensation, Framing effect, Online pricing error, Post-recovery satisfaction, Service recovery, Trust Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (179kb) ] | Reprints & permissions |
| 17012818 | Joint service development – the creations of the prerequisite for the service development Patrik Gottfridsson (pp. 21 - 37) Keywords: Knowledge transfer, Learning organizations, Network, Organizational learning, Public transport, Service development, Transport industry Article type: Case study Please login | Abstract & purchase [ HTML & PDF (199kb) ] | Reprints & permissions |
| 17012819 | Satisfaction and zone of tolerance: the moderating roles of elaboration and loyalty programs Li-Wei Wu, Chung-Yu Wang (pp. 38 - 57) Keywords: Customer loyalty, Customer satisfaction, Elaboration, Loyalty programmes, Satisfaction, Zone of tolerance Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (160kb) ] | Reprints & permissions |
| 17012820 | Customer loyalty and the role of relationship length Chung-Yu Wang, Li-Wei Wu (pp. 58 - 74) Keywords: Corporate image, Customer loyalty, Length of relationship, Perceived value, Switching cost Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (206kb) ] | Reprints & permissions |
| 17012821 | Effects of customer expertise on?spillovers between products and services: An exploratory study on mobile communications Yi Ding, Kai-Hin Chai (pp. 75 - 97) Keywords: Associative network theory, Customer expertise, Customer satisfaction, Mobile communication systems, Quality, Satisfaction, Service system, Spillover effects Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (195kb) ] | Reprints & permissions |
Book Review
| Article Id: | Article Information: |
|---|---|
| 17012816 | Tourist Experience, Contemporary Perspectives Athina Nella pp. 100 - 100 Please login | Abstract & purchase [ HTML ] |
| 17012815 | Qualitative Research Methods in Public Relations and Marketing Communications Catheryn, S.C., Khoo-Lattimore pp. 98 - 98 Please login | Abstract & purchase [ HTML ] |
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