Implementing TQM: a contingency approach to intervention and change

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International Journal of Quality Science

Online from: 1996

Subject Area: Managing Quality

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Document Information:
Title:	Implementing TQM: a contingency approach to intervention and change
Author(s):	Eugene H. Melan, (School of Management, Marist College, Poughkeepsie, New York, USA)
Citation:	Eugene H. Melan, (1998) "Implementing TQM: a contingency approach to intervention and change", International Journal of Quality Science, Vol. 3 Iss: 2, pp.126 - 146
Keywords:	Action research, Contingency theory, Higher education, Interventions, Organizational change, TQM
Article type:	Research paper
DOI:	10.1108/13598539810370297 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Traditional approaches to the implementation of TQM in an organization do not address the social aspects of intervention and change. This paper describes two action research cases of TQM implementation in higher education in the context of contingency theory and associated factors that emerged during the intervention and attempted transformation. The analysis suggested that factors such as goal alignment, motivation, role uncertainty, leadership and others are variables that can affect the success of the intervention. It is proposed that a contingency approach is appropriate in the development of a TQM implementation strategy.