System building and implementations of TQM in Greater China: an overview

Chyau Tuan; Linda Fung-Yee Ng

doi:10.1108/13598539810211978

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International Journal of Quality Science

ISSN: 1359-8538
Merged into: International Journal of Quality & Reliability Management

Online from: 1996

Subject Area: Managing Quality

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System building and implementations of TQM in Greater China: an overview

Document Information:
Title:	System building and implementations of TQM in Greater China: an overview
Author(s):	Chyau Tuan, (Department of Decision Sciences and Managerial Economics, The Chinese University of Hong Kong, Hong Kong), Linda Fung-Yee Ng, (Department of Decision Sciences and Managerial Economics, The Chinese University of Hong Kong, Hong Kong)
Citation:	Chyau Tuan, Linda Fung-Yee Ng, (1998) "System building and implementations of TQM in Greater China: an overview", International Journal of Quality Science, Vol. 3 Iss: 2, pp.171 - 189
Keywords:	China, Hong Kong, ISO 9000, Productivity, Systems
Article type:	Research paper
DOI:	10.1108/13598539810211978 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	This paper examines the recent quality movement in Greater China and the development of total quality management (TQM) since the 1980s in the following three aspects. First, China is determined to upgrade quality management at the enterprise level by a top-down approach. The efforts of the PRC Government in establishing quality systems to comply with international standard is reviewed. The Provisional Total Quality Management Guide for Industrial Enterprises and the GB/T 19000 standard (the Chinese version of ISO 9000) for national standards and quality certification are examined. Second, at the implementation level, the development of TQM and other quality systems is found to be less than satisfactory. A brief review of major empirical studies regarding TQM practices in China’s state-owned enterprises and collective-owned township enterprises is carried out. Third, TQM practices in Hong Kong, a Chinese market-oriented economy, are reviewed and compared with those in China to explore any possible implications emerging from the political integration of these two regions in 1997.