Knowledge management in organizations: examining the interaction between technologies, techniques, and people

Ganesh D. Bhatt

doi:10.1108/13673270110384419

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Journal of Knowledge Management

ISSN: 1367-3270

Online from: 1997

Subject Area: Information and Knowledge Management

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Knowledge management in organizations: examining the interaction between technologies, techniques, and people

Document Information:
Title:	Knowledge management in organizations: examining the interaction between technologies, techniques, and people
Author(s):	Ganesh D. Bhatt, (Ganesh D. Bhatt is an Assistant Professor in the Department of Information Science and Systems, Morgan State University, Baltimore, Maryland, USA.)
Citation:	Ganesh D. Bhatt, (2001) "Knowledge management in organizations: examining the interaction between technologies, techniques, and people", Journal of Knowledge Management, Vol. 5 Iss: 1, pp.68 - 75
Keywords:	Information technology, Interaction, Knowledge management, Knowledge management systems, Knowledge workers
Article type:	Research Paper
DOI:	10.1108/13673270110384419 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Argues that the knowledge management process can be categorized into knowledge creation, knowledge validation, knowledge presentation, knowledge distribution, and knowledge application activities. To capitalize on knowledge, an organization must be swift in balancing its knowledge management activities. In general, such a balancing act requires changes in organizational culture, technologies, and techniques. A number of organizations believe that by focusing exclusively on people, technologies, or techniques, they can manage knowledge. However, that exclusive focus on people, technologies, or techniques does not enable a firm to sustain its competitive advantages. It is, rather, the interaction between technology, techniques, and people that allow an organization to manage its knowledge effectively. By creating a nurturing and “learning-by-doing” kind of environment, an organization can sustain its competitive advantages.