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Home > Measuring Business Excellence > Table of contents:Volume 13 issue 1
Measuring Business Excellence
ISSN: 1368-3047
Online from: 1997
Subject Area: Performance Management and Measurement
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Table of contents:
Volume 13 issue 1
Published: 2009, Start page: p3Special Issue: Measuring and diagnosing excellence in services
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| 1776307 | Towards a human-oriented metrology for improvement and change Su Mi Dahlgaard-Park (pp. 3 - 22) Keywords: Employees, Leadership, Motivation (psychology), Performance measures Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (369kb) ] | Reprints & permissions |
| 1776308 | Practice follows structure: QM in Malaysian public hospitals Abd Manaf Noor Hazilah (pp. 23 - 33) Keywords: Hospitals, Malaysia, Public health, Public sector organizations, Quality management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (88kb) ] | Reprints & permissions |
| 1776309 | Quality in NHS hospitals: no one knows better than patients Eleonora Karassavidou, Niki Glaveli, Chrissoleon T. Papadopoulos (pp. 34 - 46) Keywords: Greece, Health services, Research, SERVQUAL Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (103kb) ] | Reprints & permissions |
| 1776310 | Management practices driving sustained business success Lars Grønholdt, Anne Martensen (pp. 47 - 55) Keywords: Business performance, Denmark, Financial performance, Management technique Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (117kb) ] | Reprints & permissions |
| 1776311 | Investigating the complex drivers of loyalty in e-commerce settings Norizan Mohd Kassim, Salaheldin Ismail (pp. 56 - 71) Keywords: Customer satisfaction, Electronic commerce, Qatar, SERVQUAL, Trust Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (259kb) ] | Reprints & permissions |
| 1776312 | Organizational service orientation and its role in service performance formation: evidence from Polish service industry Wieslaw Urban (pp. 72 - 81) Keywords: Customer service management, Customer service quality, Poland, Service industries Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (77kb) ] | Reprints & permissions |
| 1776313 | Importance-performance analysis of service attributes and its impact on decision making in the mobile telecommunication industry Vahid Pezeshki, Alireza Mousavi, Susan Grant (pp. 82 - 92) Keywords: Customer satisfaction, Decision making, Mobile communication systems, Resource management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (583kb) ] | Reprints & permissions |
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