Factors influencing implementation of reverse logistics: a survey among Hong Kong businesses

G.T.S. Ho; K.L. Choy; C.H.Y. Lam; David W.C. Wong

doi:10.1108/13683041211257394

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Measuring Business Excellence

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Factors influencing implementation of reverse logistics: a survey among Hong Kong businesses

Document Information:
Title:	Factors influencing implementation of reverse logistics: a survey among Hong Kong businesses
Author(s):	G.T.S. Ho, (Lecturer in the Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hunghom, Hong Kong), K.L. Choy, (Associate Professor, in the Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hunghom, Hong Kong), C.H.Y. Lam, (Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hunghom, Hong Kong), David W.C. Wong, (Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hunghom, Hong Kong)
Citation:	G.T.S. Ho, K.L. Choy, C.H.Y. Lam, David W.C. Wong, (2012) "Factors influencing implementation of reverse logistics: a survey among Hong Kong businesses", Measuring Business Excellence, Vol. 16 Iss: 3, pp.29 - 46
Keywords:	Business research, Environmental concern, Hong Kong, Quantitative research, Returns, Reverse logistics, Supply chain management
Article type:	Case study
DOI:	10.1108/13683041211257394 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Acknowledgements:	The authors would like to thank the Research Office of the Hong Kong Polytechnic University and the Hong Kong Logistics Association for supporting the project (Project Code: G-YK03).
Abstract:	Purpose – The purpose of the paper is to examine the major factors that may influence industries to implement reverse logistics. Thus, the practice of reverse logistics can be promoted by suggestions provided for businesses to eliminate the identified barriers. Design/methodology/approach – In this paper, a questionnaire is developed and the survey is conducted among Hong Kong businesses to collect data on the perception of companies on reverse logistics implementation. Nine hypotheses are set to investigate its influence on company background information, recognition, and perception on reverse logistics, as well as the internal and external factors. Statistical analysis is carried out to test the data collected. Managerial implications are presented to encourage industries to implement reverse logistics. Findings – The result of the statistical analysis shows that internal and external factors significantly influence reverse logistics. Financial and human resources play an important role in companies' implementation of reverse logistics, whereas tangible resources do not have much influence on the practice. Companies with good cooperation and relationship with other business partners can implement reverse logistics. Practical implications – There has been increasing concern on environmentally friendly activities worldwide to protect the environment. Therefore, the concept of reverse logistics should be focused on for the return of goods for remanufacturing. Originality/value – Previous studies have been conducted to explore the barriers that may hinder industries from implementing reverse logistics in specific industries. Only a few studies have been conducted to investigate the internal and external measures that influence its implementation.