Energising the Organisation: A New Agenda for Business Excellence

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Measuring Business Excellence

ISSN: 1368-3047

Online from: 1997

Subject Area: Performance Management and Measurement

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Document Information:
Title:	Energising the Organisation: A New Agenda for Business Excellence
Author(s):	Catherine L. Wang, (Catherine L. Wang, University of Wolverhampton, Wolverhampton Business School, Telford, UK E-mail: c.wang@wlv.ac.uk), Pervaiz K. Ahmed, (Pervaiz K. Ahmed, University of Wolverhampton, Wolverhampton Business School, Telford, UK E-mail: pkahmed@wlv.ac.uk)
Citation:	Catherine L. Wang, Pervaiz K. Ahmed, (2001) "Energising the Organisation: A New Agenda for Business Excellence", Measuring Business Excellence, Vol. 5 Iss: 4, pp.22 - 27
Keywords:	Business development, Creativity, Quality, Total quality management
Article type:	General review
DOI:	10.1108/EUM0000000006516 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	This paper challenges a concurrent perception that total quality is a management fad and being replaced by business excellence, and suggests that quality is and will be a coherent part of, and a fundamental way to business excellence. This paper further proposes that quality management will move to a higher platform: creative quality, which will be the only sustaining competitive advantage in the future hyper-dynamic business world. By elaborating the characteristics and reflexes in connection to the attainment of creative quality, this paper presents a new agenda for business excellence.