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Journal cover: Benchmarking: An International Journal

Benchmarking: An International Journal

ISSN: 1463-5771

Online from: 1994

Subject Area: Managing Quality

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Table of contents:
Volume 15 issue 4

Published: 2008, Start page: p345

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Articles
Article Id: Article Information:
1734994 The exclusion of indirect costs from efficiency benchmarking
Antonio Davide Barretta (pp. 345 - 367)
Keywords: Benchmarking, Health services, Indirect costs, Italy
Article type: Research paper
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1734995 Benchmarking and performance measurement: a statistical analysis
Sandra Moffett, Karen Anderson-Gillespie, Rodney McAdam (pp. 368 - 381)
Keywords: Benchmarking, Performance measures, Statistical analysis
Article type: Research paper
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1734996 Perceptions about benchmarking best practices among French managers: an exploratory survey
Faizul Huq, Marie-Helene Abbo, Ziaul Huq (pp. 382 - 401)
Keywords: Benchmarking, Best practice, France, Managers
Article type: Research paper
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1734997 On the suitability of the self-organizing map for analysis of the macro and firm level competitive environment: An empirical evaluation
Aapo Länsiluoto, Tomas Eklund (pp. 402 - 419)
Keywords: Competitive analysis, Finland, Modelling, Paper pulp
Article type: Research paper
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1734998 Balanced score for the balanced scorecard: a benchmarking tool
M. Punniyamoorthy, R. Murali (pp. 420 - 443)
Keywords: Analytical hierarchy process, Balanced scorecard, Benchmarking, Corporate strategy
Article type: Research paper
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1734999 Managing healthcare performance in analytical framework
Prasanta K. Dey, Seetharaman Hariharan, Ozren Despic (pp. 444 - 468)
Keywords: Analytical hierarchy process, Health services, Performance management
Article type: Research paper
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1735000 Scales to measure and benchmark service quality in tourism industry: A second-order factor approach
Bindu Narayan, Chandrasekharan Rajendran, L. Prakash Sai (pp. 469 - 493)
Keywords: Customer services quality, India, Performance measurement (quality), Tourism
Article type: Research paper
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1735001 Supplier selection in pharmaceutical industry: An analytic network process approach
Konstantinos Kirytopoulos, Vrassidas Leopoulos, Dimitra Voulgaridou (pp. 494 - 516)
Keywords: Decision making, Greece, Pharmaceuticals industry, Supplier relations, Suppliers, Supply chain management
Article type: Research paper
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Call for papers

Article Id: Article Information:
1735002 Special issue on benchmarking in growing economies: service industry perspectives
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1735003 Special issue on the impact of electronic commerce on supply chain
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