Previously published as: Business Process Re-engineering & Management Journal
Online from: 1997
Subject Area: Accounting and Finance
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|Title:||Impacts of business vision, top management support, and external expertise on ERP success|
|Author(s):||Princely Ifinedo, (Shannon School of Business, Cape Breton University, Sydney, Canada)|
|Citation:||Princely Ifinedo, (2008) "Impacts of business vision, top management support, and external expertise on ERP success", Business Process Management Journal, Vol. 14 Iss: 4, pp.551 - 568|
|Keywords:||Computer software, Consultants, Manufacturing resource planning, Senior managers|
|Article type:||Research paper|
|DOI:||10.1108/14637150810888073 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – The purpose of this paper is to investigate the impact of such contingency factors as top management support, business vision, and external expertise, on the one hand, and enterprise resource planning (ERP) system success, on the other.
Design/methodology/approach – A conceptual model was developed and relevant hypotheses formulated. Surveys were conducted in two Northern European countries and a structural equation modeling technique used to analyze the data.
Findings – It was found that the three contingency factors positively influence ERP system success. More importantly, the relative importance of quality external expertise over the other two factors for ERP initiatives was underscored
Originality/value – It is argued that ERP systems are different from other information technology implementations; as such, there is a need to provide insights as to how the aforementioned factors play out in the context of ERP system success evaluations for adopting organizations. As was predicted, the results showed that the three contingency factors positively influence ERP system success. More importantly, the relative importance of quality external expertise over the other two factors for ERP initiatives was underscored. The implications of the findings for both practitioners and researchers are discussed.
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