Previously published as: Business Process Re-engineering & Management Journal
Online from: 1997
Subject Area: Accounting and Finance
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|Title:||ICT-enabled and process-based change: an integrative roadmap|
|Author(s):||Alessandro Margherita, (e-Business Management Section, Scuola Superiore ISUFI, University of Salento, Lecce, Italy), Claudio Petti, (e-Business Management Section, Scuola Superiore ISUFI, University of Salento, Lecce, Italy)|
|Citation:||Alessandro Margherita, Claudio Petti, (2010) "ICT-enabled and process-based change: an integrative roadmap", Business Process Management Journal, Vol. 16 Iss: 3, pp.473 - 491|
|Keywords:||Change management, Communication technologies, Organizational change, Process management|
|Article type:||Literature review|
|DOI:||10.1108/14637151011049458 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – The purpose of this paper is to identify the main factors affecting information and communication technology (ICT) adoption and process redesign within organizations, with the objective of defining a systematization framework and a set of methods and tools useful for students and practitioners.
Design/methodology/approach – The review of literature focused on organizational change and ICT-enabled process innovation allows to extract the key issues for building the model and approaches presented.
Findings – The effective introduction of change requires addressing aspects placed at strategy, people, process and enablers level. A system view of these components and their relationships is a key to streamline ICT adoption and process redesign.
Research limitations/implications – The roadmap is addressed to support only the design or pre-implementation phase of change, with a major intra-organizational perspective.
Originality/value – The main asset of this paper is to combine several frameworks into a unique roadmap to support the investigation of human, process, and technology dimensions of organizational change. Besides, a set of methods and tools are proposed to streamline the design of ICT-enabled and process-based change within an organization.
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