Online from: 1977
Subject Area: Library and Information Studies
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|Title:||The impact of electronic information delivery on reference enquiries|
|Author(s):||Janet Murray, (Murray Consulting and Training Pty Ltd, Ocean Grove, Australia), Cindy Tschernitz, (Tell Me Now, Williamson, Australia)|
|Citation:||Janet Murray, Cindy Tschernitz, (2005) "The impact of electronic information delivery on reference enquiries", Online Information Review, Vol. 29 Iss: 2, pp.157 - 167|
|Keywords:||Australia, Electronic media, Internet, Library users, Reference services|
|Article type:||Research paper|
|DOI:||10.1108/14684520510598039 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
Purpose – This paper seeks to examine the impact of greater access to electronic information, both free and fee-based, on reference enquiries.
Design/methodology/approach – The research methodology included an extensive literature review and interviews with reference services librarians both in Australia and overseas.
Findings – The assumption that greater internet access and use equal a decline in public and state library reference enquiries is not proven.
Originality/value – The paper concludes with a summary of trends, predictions and scenarios of usage of state and public library reference services in an increasingly electronic age, paying special attention and emphasis to the Australian environment.
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