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Home > Asian Journal on Quality > Table of contents:Volume 13 issue 3 - Latest Issue
Asian Journal on Quality
ISSN: 1598-2688
Online from: 2000
Subject Area: Managing Quality
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Table of contents:
Volume 13 issue 3 - Latest Issue
Published: 2012, Start page: p204Icon key: 
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| 17065671 | Measuring university service quality by means of SERVQUAL method Khodayar Abili, Fatemeh Narenji Thani, Maryam Afarinandehbin (pp. 204 - 211) Keywords: Iran, Service quality, SERVQUAL, Students, Universities, University services Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (67kb) ] | Reprints & permissions |
| 17065672 | Application of Six Sigma at cell site construction: a case study Hakeem Ur Rehman, Muhammad Asif, Muhammad Aamir Saeed, Muhammad Asim Akbar, Muhammad Usman Awan (pp. 212 - 233) Keywords: Cell sites construction, Construction operations, DMAIC methodology, Six Sigma, Telecommunications industry, Waste reduction Article type: Case study Please login | Abstract & purchase [ HTML & PDF (696kb) ] | Reprints & permissions |
| 17065673 | Designing a new service in a university language centre Freeman K.H. Chan, Alfred Lee (pp. 234 - 249) Keywords: Hong Kong, Independent language learning, Kano model, Language teaching, Literacy, Quality function deployment, Quality management, Service quality management, Tertiary education, Universities Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (199kb) ] | Reprints & permissions |
| 17065674 | An investigation of information technology investments on buyer-supplier relationship and supply chain dynamics Soo Wook Kim (pp. 250 - 267) Keywords: Buyers, Buyer-supplier relationship, Feedback, Feedback relationship, Information technology, IT investment, Product customization level, Suppliers, Supply chain management, Supply chain structure, System dynamics Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (757kb) ] | Reprints & permissions |
| 17065675 | Exploring the impact of total quality service on bank employees’ organisational commitment Gurjeet Kaur, Jyoti Sharma, Tejveer Lamba (pp. 268 - 293) Keywords: Banking sector, Banks, Employees behaviour, Employees’ perceptions, India, Organizational commitment, Total quality, Total quality services Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (150kb) ] | Reprints & permissions |
| 17065676 | An analysis of critical success factors for Six Sigma implementation Sunil Sharma, Anuradha R. Chetiya (pp. 294 - 308) Keywords: Assurance, Critical success factors, India, Management commitment, Manufacturing industries, Measurement, Project selection, Six Sigma, Tools and methodologies, Training, Work culture Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (160kb) ] | Reprints & permissions |
| 17065677 | Business excellence through total supply chain quality management Kamran Rashid, M.M. Haris Aslam (pp. 309 - 324) Keywords: Developing countries, Pakistan, Quality management, Supply chain management, Supply chain quality Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (120kb) ] | Reprints & permissions |
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