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Home > Asian Journal on Quality > Table of contents:Volume 12 issue 2
Asian Journal on Quality
ISSN: 1598-2688
Online from: 2000
Subject Area: Managing Quality
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Table of contents:
Volume 12 issue 2
Published: 2011, Start page: p144Icon key: 
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| 1949469 | A comparison of lean and CMMI for services (CMMI-SVC v1.2) best practices Goutam Kumar Kundu, B. Murali Manohar, Jayachandra Bairi (pp. 144 - 166) Keywords: Best practice, CMMI-SVC, Customer service management, Lean, Process analysis, Service operations Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (114kb) ] | Reprints & permissions |
| 1949408 | Assessing quality gap of university services Khodayar Abili, Fatemeh Narenji Thani, Faranak Mokhtarian, Mohammad Mehdi Rashidi (pp. 167 - 175) Keywords: Higher education, Iran, Quality gap, Service quality, SERVQUAL, University services Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (68kb) ] | Reprints & permissions |
| 1949203 | Development of the Kano model: A novel approach based on linear logarithmic transformation with a case study in an air travel agency Arash Shahin, Nasrin Nekuie (pp. 176 - 188) Keywords: Customer services quality, Iran, Kano model, Linear logarithmic transformation, Travel agency Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (133kb) ] | Reprints & permissions |
| 1949281 | The effect of B2B e-marketplace type on buyer-supplier relational advantages of e-marketplace and firm performance Soo Jung Oh, Soo Wook Kim (pp. 189 - 203) Keywords: Buyer-seller relationships, E-marketplace, Financial performance, Firm performance, Relational advantage Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (169kb) ] | Reprints & permissions |
| 1949321 | The influence of total quality management (TQM) on operational flexibility in Jordanian hospitals: Medical workers' perspectives Main Naser Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris (pp. 204 - 222) Keywords: Hospitals, Jordan, Operational flexibility, Total quality management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (108kb) ] | Reprints & permissions |
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