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Journal cover: International Journal of Productivity and Performance Management

International Journal of Productivity and Performance Management

ISSN: 1741-0401
Previously published as: Work Study

Online from: 2004

Subject Area: Performance Management and Measurement

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A framework to assess performance measurement systems in SMEs


Document Information:
Title:A framework to assess performance measurement systems in SMEs
Author(s):Paola Cocca, (Department of Mechanical and Industrial Engineering, Brescia University, Brescia, Italy), Marco Alberti, (Department of Mechanical and Industrial Engineering, Brescia University, Brescia, Italy)
Citation:Paola Cocca, Marco Alberti, (2010) "A framework to assess performance measurement systems in SMEs", International Journal of Productivity and Performance Management, Vol. 59 Iss: 2, pp.186 - 200
Keywords:Assessment, Performance measures, Small to medium-sized enterprises
Article type:Research paper
DOI:10.1108/17410401011014258 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:

Purpose – The purpose of this paper is to develop a framework that small and medium size enterprises (SMEs) can use to assess their performance measurement system (PMS) in order to identify the main weaknesses and take corrective measures.

Design/methodology/approach – Starting from a review of the recommendations provided in literature regarding performance measurement in companies, a list of general characteristics of a “good” PMS is defined. The identified PMS general features are then tailored to SME needs through an analysis of the characteristics of SMEs and a survey of their performance measurement current practice. Finally all the requirements are included in a framework designed to support SMEs in critically reviewing their PMS and enabling its effective use.

Findings – The main characteristics of SMEs are reviewed and classified; the general characteristics of a “good” PMS are collected from the literature and then adapted to the SME context, thus obtaining a list of PMS requirements for SMEs; moreover a tool for PMS self-assessment is developed.

Research limitations/implications – Research is still at an early stage and applications of the tool in real settings will offer the possibility to refine and validate it.

Practical implications – The tool proposed codifies best practices and makes them accessible by SMEs in a simple way, thus supporting companies in the process of continuous improvement of their PMS.

Originality/value – The field of performance measurement in SMEs is an emergent area of study. The paper highlights the necessity of PMS assessment instruments suitable for SMEs and defines a new tool starting from the analysis of SME needs and characteristics.



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