Journal of Service Management

ISSN: 1757-5818
Previously published as: International Journal of Service Industry Management

Online from: 1995

Subject Area: Industry and Public Sector Management

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Table of contents:
Volume 21 issue 5

Published: 2010, Start page: p564
Special Issue: Service infusion in manufacturing industries
Guest editor(s): Anders Gustafsson, Saara Brax and Lars Witell

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Articles
Article Id:	Article Information:
1891195	Adopting a service logic in manufacturing: Conceptual foundation and metrics for mutual value creation Christian Grönroos, Pekka Helle (pp. 564 - 590) Keywords: Industrial relations, Manufacturing industries, Value added Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (154kb) ] \| Reprints & permissions
1891196	Exploitation or exploration in service business development?: Insights from a dynamic capabilities perspective Thomas Fischer, Heiko Gebauer, Mike Gregory, Guangjie Ren, Elgar Fleisch (pp. 591 - 624) Keywords: Business development, Corporate strategy, Service levels Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (166kb) ] \| Reprints & permissions
1891197	Clarifying the concept of performance-based contracting in manufacturing industries: A research synthesis Phillipp Hypko, Meike Tilebein, Ronald Gleich (pp. 625 - 655) Keywords: Contracting out, Manufacturing industries, Payments, Performance measures Article type: Literature review Please login \| Abstract & purchase [ HTML & PDF (164kb) ] \| Reprints & permissions
1891198	Outcome-based service contracts in the defence industry – mitigating the challenges Irene C.L. Ng, Sai S. Nudurupati (pp. 656 - 674) Keywords: Contracts, Defence sector, Service delivery, Value added Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (117kb) ] \| Reprints & permissions
1891199	Comparing provider-customer constellations of visibility-based service Jan Holmström, Saara Brax, Timo Ala-Risku (pp. 675 - 692) Keywords: Asset management, Industrial services, Operations management, Supply chain management, Visibility Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (121kb) ] \| Reprints & permissions
1891200	Service addition as business market strategy: identification of transition trajectories Paul Matthyssens, Koen Vandenbempt (pp. 693 - 714) Keywords: Manufacturing industry, Marketing strategy, Value added service levels Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (127kb) ] \| Reprints & permissions
1891201	The relevance of service in European manufacturing industries Gunter Lay, Giacomo Copani, Angela Jäger, Sabine Biege (pp. 715 - 726) Keywords: Customer service management, Europe, Management strategy, Manufacturing industries, Quantitative methods Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (207kb) ] \| Reprints & permissions

Book Review

Article Id:	Article Information:
1891194	Professional Services Marketing Javier Reynoso pp. 727 - 727 Please login \| Abstract & purchase [ HTML ] Guest editorial
1891202	Guest editorial Anders Gustafsson, Saara Brax, Lars Witell Abstract \| View HTML

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Journal of Service Management

Table of contents:Volume 21 issue 5

Book Review

Guest editorial

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Table of contents:
Volume 21 issue 5