Journal of Service Management

ISSN: 1757-5818
Previously published as: International Journal of Service Industry Management

Online from: 1995

Subject Area: Industry and Public Sector Management

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Table of contents:
Volume 23 issue 3

Published: 2012, Start page: p311
Special Issue: QUIS 12: Expanding the Definition of Service Excellence and Quality in Service
Guest editor(s): Rohit Verma

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Articles
Article Id:	Article Information:
17042371	Customer co-creation in service innovation: a matter of communication? Anders Gustafsson, Per Kristensson, Lars Witell (pp. 311 - 327) Keywords: Communication, Customer co-creation, Innovation, Pro-active market orientation, Service-Dominant Logic (SDL) Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (115kb) ] \| Reprints & permissions
17042372	Co-creation and learning in health-care service development Mattias Elg, Jon Engström, Lars Witell, Bozena Poksinska (pp. 328 - 343) Keywords: Action research, Co-creation, Health care, Learning, Service development Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (220kb) ] \| Reprints & permissions
17042373	How to transform consumers into fans of your brand Benedikt Jahn, Werner Kunz (pp. 344 - 361) Keywords: Brand page, Brands, Consumer behaviour, Customer-brand relationship, Engagement, Facebook, Motivation, Online services Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (407kb) ] \| Reprints & permissions
17042374	Customer experience modeling: from customer experience to service design Jorge Teixeira, Lia Patrício, Nuno J. Nunes, Leonel Nóbrega, Raymond P. Fisk, Larry Constantine (pp. 362 - 376) Keywords: Customer experience, Customer service management, Design, Interaction design, Service design Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (252kb) ] \| Reprints & permissions
17042375	Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry Jie J. Zhang, Nitin Joglekar, Rohit Verma (pp. 377 - 399) Keywords: Consumer behaviour, Environmental sustainability, Performance measurement system, Performance measures, Resource efficiency, Service co-production, United States of America Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (143kb) ] \| Reprints & permissions
17042376	Reversing the green backlash in services: credible competitors help large companies go green HaeEun Helen Chun, Michael Giebelhausen (pp. 400 - 415) Keywords: Credibility, Green marketing, Greenwashing, Marketing, Services, Sustainability, Trust Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (277kb) ] \| Reprints & permissions
17042377	Transitioning from a goods-dominant to a service-dominant logic: Visualising the value proposition of Rolls-Royce Irene Ng, Glenn Parry, Laura Smith, Roger Maull, Gerard Briscoe (pp. 416 - 439) Keywords: Asset valuation, Resources, Service-dominant logic, Services, Value, Value proposition Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (321kb) ] \| Reprints & permissions
17042378	Service innovation in manufacturing John E. Ettlie, Stephen R. Rosenthal (pp. 440 - 454) Keywords: Championship, Corporate culture, Entrepreneurial orientation, Innovation, Manufacturing, Manufacturing industries, Service innovation Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (108kb) ] \| Reprints & permissions
17042379	Service's scientific community: a social network analysis (1995-2010) Michele Esteves Martins, Guilherme Silveira Martins, João Mario Csillag, Susana Carla Farias Pereira (pp. 455 - 469) Keywords: Collaborations, Human resource management, Human resources, Marketing, Operations, Services, Social network analysis, Social networks Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (375kb) ] \| Reprints & permissions

Guest editorial

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17042380	QUIS 12: expanding the definition of service excellence and quality in service Rohit Verma Abstract \| View HTML

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Journal of Service Management

Table of contents:Volume 23 issue 3

Guest editorial

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Table of contents:
Volume 23 issue 3