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Journal cover: Journal of Service Management

Journal of Service Management

ISSN: 1757-5818
Previously published as: International Journal of Service Industry Management

Online from: 1995

Subject Area: Industry and Public Sector Management

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Service's scientific community: a social network analysis (1995-2010)

Document Information:
Title:Service's scientific community: a social network analysis (1995-2010)
Author(s):Michele Esteves Martins, (IE Business School, Madrid, Spain), Guilherme Silveira Martins, (FGV – EAESP Fundação Getulio Vargas, São Paulo, Brazil), João Mario Csillag, (FGV – EAESP Fundação Getulio Vargas, São Paulo, Brazil), Susana Carla Farias Pereira, (FGV – EAESP Fundação Getulio Vargas, São Paulo, Brazil)
Citation:Michele Esteves Martins, Guilherme Silveira Martins, João Mario Csillag, Susana Carla Farias Pereira, (2012) "Service's scientific community: a social network analysis (1995-2010)", Journal of Service Management, Vol. 23 Iss: 3, pp.455 - 469
Keywords:Collaborations, Human resource management, Human resources, Marketing, Operations, Services, Social network analysis, Social networks
Article type:Research paper
DOI:10.1108/09564231211248507 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Acknowledgements:The authors would like to thank Professor Luciano Rossoni from Universidade Positivo (Curitiba, Brazil) for his contribution on introducing us to Social Network Analysis theme and for sharing his experience with them during this research.

Purpose – The purpose of this paper is to characterize and discuss the collaborative network formed by researchers that published about services in the top journals in Operations, Marketing, and Human Resources Management, and provide further comparison with major Service journals.

Design/methodology/approach – The method used was designed documentary research using papers published in the top three relevant international journals specific to Operations, Marketing, and Human Resources from 1995 to 2010. Papers were selected using a search of the ABI/Inform Global (Proquest) database on the word “service” in the title, abstract, or keywords. Additionally, it included two major Service journals. A total of 1,481 papers and 2,457 authors composed the Social Network Analysis (SNA).

Findings – The co-authorship network revealed that the social structure is highly fragmented. However, its main component can be classified as “small world”, indicating that authors are connected to others outside their group through a small number of intermediaries. This type of structure is favorable both to knowledge flow and development.

Practical implications – The results may be valuable to the community of researchers interested in the theme of Services, as well as in the fields of Operations, Marketing, and Human Resources to identify researchers and research groups. Thus, it can serve as guidance for publishers, colleges, and companies in the search for scholars in the service subject.

Originality/value – The paper uses SNA to investigate the interaction/collaboration of co-authors using authorship as the unit of analysis.

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