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Journal cover: Journal of Systems and Information Technology

Journal of Systems and Information Technology

ISSN: 1328-7265

Online from: 1997

Subject Area: Information and Knowledge Management

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Clinical usefulness of handheld wireless technology in healthcare: A cross-national study of Australia and India

Document Information:
Title:Clinical usefulness of handheld wireless technology in healthcare: A cross-national study of Australia and India
Author(s):Raj Gururajan, (Department of Information Systems, Faculty of Business, University of Southern Queensland, Toowoomba, Australia), Mohammed Quaddus, (Graduate School of Business, Curtin University of Technology, Perth, Australia), Jun Xu, (Graduate College of Management, Southern Cross University, Tweed Heads, Australia)
Citation:Raj Gururajan, Mohammed Quaddus, Jun Xu, (2008) "Clinical usefulness of handheld wireless technology in healthcare: A cross-national study of Australia and India", Journal of Systems and Information Technology, Vol. 10 Iss: 1, pp.72 - 85
Keywords:Australia, Communication technologies, Health services, India, Optimization techniques, Wireless
Article type:Research paper
DOI:10.1108/13287260810876902 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Acknowledgements:The authors acknowledge the support and help provided by Vijaya, Wayne, Abdul, Angela, Srecko, Clint and a number of other colleagues who helped to collect data and relevant literature that have helped to build this paper. Comments from two anonymous referees are also greatly appreciated.

Purpose – The purpose of this research is to investigate the drivers and inhibitors of clinical usefulness of handheld wireless technology in healthcare domain in Australia and India. Because of cultural differences in these two countries the paper also attempts to show how a cross-national study of this nature can be carefully designed and undertaken to produce useful results.

Design/methodology/approach – A mixed-method research design was used in this study. First, qualitative approach was used to develop the list of drivers and inhibitors in Australia and India via interviews and a research model was developed. This was then followed by a quantitative approach where questionnaire was developed and distributed to 300 health professionals each in both Australia and India. The collected data were analysed using a combination of optimal scaling and partial least square (PLS) techniques.

Findings – The result of the study was very interesting. The PLS application to the raw data did not support any of the hypotheses. As the study was cross-national optimal scaling procedure were used to standardize the data and then PLS used again. It was then revealed that for Australia inhibitors significantly influence the clinical usefulness of handheld wireless technology while the drivers do not. However, for India the drivers significantly influence the clinical usefulness but the inhibitors do not. Possible reasons for such contrasting results are highlighted in the paper.

Research limitations/implications – The sample size although appropriate for the tools used was a bit on the low side. The study did not follow up with representative respondents from Australia and India to get a deeper understanding of the results.

Originality/value – This study is original in the way the research model was developed from ground up. Our approach can be used for similar research. The study also makes original contribution in terms of designing an appropriate research approach for cross-national study and how various data analyses tools can be used effective for meaningful outcomes.

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