Search
  Advanced Search
 
Journal search
Journal cover: Journal of Consumer Marketing

Journal of Consumer Marketing

ISSN: 0736-3761

Online from: 1984

Subject Area: Marketing

Content: Latest Issue | icon: RSS Latest Issue RSS | Previous Issues

 

Previous article.Icon: Print.Table of Contents.Next article.Icon: .

Modeling patronage behavior: a tri-partite conceptualization


Document Information:
Title:Modeling patronage behavior: a tri-partite conceptualization
Author(s):Ugur Yavas, (Department of Management and Marketing, East Tennessee State University, Johnson City, Tennessee, USA), Emin Babakus, (Department of Marketing and Supply Chain Management, The University of Memphis, Memphis, Tennessee, USA)
Citation:Ugur Yavas, Emin Babakus, (2009) "Modeling patronage behavior: a tri-partite conceptualization", Journal of Consumer Marketing, Vol. 26 Iss: 7, pp.516 - 526
Keywords:Consumer behaviour, Customer surveys, Modelling, United States of America
Article type:Research paper
DOI:10.1108/07363760911001574 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:

Purpose – By using mall patronage behavior as its context, this study aims to develop and test a patronage model consisting of three dimensions.

Design/methodology/approach – Data for the study are collected through self-administered questionnaires from residents in an MSA in the USA. Usable responses are obtained from 319 residents.

Findings – Results suggest that mall patronage behavior can be represented as a global construct with three viable components (utilitarian, hedonic and accessibility).

Research limitations/implications – The study is limited to a particular sample. Replications among other samples in the study locale and elsewhere are needed to validate the current findings.

Practical implications – The results enable management to look at shoppers' patronage behaviors at three levels. At the individual attribute level (first level of abstraction), management may identify areas that need special attention. At the second level of abstraction (the latent construct), choice attributes can be combined into reliable and valid composite scores across dimensions and can reveal information that is not readily available by the individual attributes. At the third and highest level of abstraction, the one second-order factor with three first-order factors as its reflective indicators provides management with a single metric for comparing a mall with its competitors or other malls owned by the corporation.

Originality/value – The model tested here explicitly recognizes accessibility as a distinct patronage dimension and expands the domain of inquiry beyond the initial attribute level to the first-order and the second-order composite levels.



Fulltext Options:

Login

Login

Existing customers: login
to access this document

Login


- Forgot password?
- Athens/Institutional login

Purchase

Purchase

Downloadable; Printable; Owned
HTML, PDF (233kb)

Due to our platform migration, pay-per-view is temporarily unavailable.

To purchase this item please login or register.

Login


- Forgot password?

Recommend to your librarian

Complete and print this form to request this document from your librarian


Marked list


Bookmark & share

Reprints & permissions