Managing Quality

A comprehensive collection covering service quality, reliability, maintenance engineering and quality techniques and measures such as TQM and lean six sigma.

Information Page

Further information

Please contact us if you would like more information about Emerald's Managing Quality collection.

Subscription options

Emerald Journals – subscribe to the Emerald Managing Quality eJournal Collection

Emerald Management First – subscribe to the Emerald Management First Online Managing Quality Collection

To subscribe, please e-mail emerald@emeraldinsight.com

One of the first publishers to recognize Managing Quality as a subject area in its own right, the collection includes Managing Service Quality, indexed by Thomson Reuters (ISI), and now has over 1.2 million downloads annually worldwide.

The collection also includes the highly acclaimed International Journal of Quality & Reliability Management, edited by Dr Ton van der Wiele at RSM Erasmus University (The Netherlands) and Dr Christian Madu at Lubin School of Business (USA).

Journals

New and notable

New launches
International Journal of Lean Six Sigma (2010)

Recent Acquisition:

Asian Journal on Quality (2010)

Emerald Research Awards

Emerald, in partnership with several prestigious worldwide organizations, is proud to support research awards in a variety of subject areas. Find out how you can apply for an award.

"Completing a PhD is hard but satisfying work. For me it was the chance to bring together many years of research and professional work into a coherent and evidence-based model. The Emerald/EFMD award was a great chance to share this work with others, and to feel it valued and recognized. I was thrilled to have my work commended in this way."

– Dr Philip Sugarman
CEO & Medical Director, St Andrew’s Healthcare, UK

Emerald Literati Awards

Emerald's publishing philosophy highlights six areas that inform the development of our journals and books: internationality; diversity; support for scholarly research; encouragement of applied research (impact); commitment to high quality scholarship; and a desire to ensure reader, author and customer experience is the best it can be. These are also the areas we look to when we recognize and reward the efforts of authors and editors with the Emerald Literati Awards.

Collection highlights

Impact factors

Managing Service Quality is now included in Thomson Reuters Social Sciences Citation Index (SSCI).

MSQ's first journal impact factor will be measured between 2009 and 2011, to be calculated and published in 2012.

Community Updates

2 co-located conferences: Enterprise Architecture Conference Europe 2011 and Business Process Management Conference Europe 2011
8-10 June 2011, London

Special issue call for papers from International Journal of Lean Six Sigma – Special Issue on: Lean Six Sigma in Supply Chain
Call for papers deadline: 15th October 2011

Professor Jiju Antony to chair two sessions at the Engineering Lean & Six Sigma Conference
Atlanta, USA 13 September 2011

Useful links

Download a leaflet about all our journals in this subject area (11 MB)
Related subject areas:
- Emerald Operations and Logistics Management Subject Collection
- Emerald Tourism and Hospitality Subject Collection
Related subject areas:
- Journal of Service Management
- Quality Assurance in Education
- International Journal of Health Care Quality Assurance