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Previously published as International Journal of Service Industry Management
Follow the Table of Contents link above for previous content.
The Journal of Service Management focuses on services management research and provides a communication medium for those working in the service management field irrespective of discipline, functional area, sector nationality. The journal publishes double-blind reviewed papers from both academics and practitioners.
As economies across the world have become more service orientated, so does the importance of studying and understanding all aspects of managing service. These new managerial challenges include traditional service organizations not only in hospitality and retail nut also in information, engineering, health care, consulting, government. not-for-profits, and services in manufacturing companies. All require new knowledge, skills and abilities in the emerging science of service which can be found within the journal.
Access to such a wide variety of research and case history information gives service industry managers the opportunity to keep abreast of new thinking, and adapt ideas to work successfully within their own organizations.
The journal covers:
Join the JOSM online community to contribute to the latest discussions, or watch the recently added video of Jay Kandampully interviewing Evert Gummerson about Service Research and Social Media.
Jay Kandampully interviews Christian Grönroos and Pekka Helle about Adopting a service logic in manufacturing.
Jay Kandampully interviews Dr Elina Tuulikki Jaakkola (outstanding Reviewer of 2012) about the benefits of being a reviewer.
Jay Kandampully interviews Bård Tronvoll and Bo Edvarsson about their work on paradigms in service research.
Jay Kandampully interviews Heiko Gebauer about service driven manufacturing.
Jay Kandampully interviews Lars Witell and Per Kristensson about customer co-creation versus traditional market research techniques.
Jay Kandampully interviews Christian Grönroos and Annika Ravald about service as business logic.
Journal of Service Management is available as part of an online subscription to the Emerald Business, Management & Strategy eJournals Collection. For more information, please email firstname.lastname@example.org or visit the Emerald Business, Management & Strategy eJournals Collection page.
This journal is a member of and subscribes to the
principles of the Committee on Publication Ethics.
* 2012 Journal Citation Reports® (Thomson Reuters, 2013)