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Journal of Services Marketing

Journal of Services Marketing


ISSN: 0887-6045
Ranked by Thomson Reuters (ISI)
Full text online
Content: Table of Contents  |  Latest Issue RSS RSS
Information: Journal information  |  Editorial Team  |  Author Guidelines
Other: Journal News (inc. calls for papers)  |  Sample articles  |  Events  |  Recommend this journal

Emerald EarlyCite

This journal is pre-published through Emerald EarlyCite. Issues are made available before the official publication date - look for the EarlyCite symbolIcon: EarlyCite.on the journal's table of contents page. If no EarlyCite issues are available, this indicates recent official publication.

Editorial objective

The aim of this journal is to publish articles that enrich the practice of services marketing while simultaneously making signicant contributions to the advancement of the discipline. Preference is given to manuscripts that relate across service business, service industries, nations and economies. All articles appearing in the journal are double-blind refereed.

Editorial criteria

It should be noted that research is not the only basis for an acceptable article. Case analyses, creative concepts and applications, book reviews, industry reviews, commentaries, and other thought-provoking manuscripts are encouraged. Particularly welcome are future-oriented manuscripts that offer service marketers visions of service in the twenty-first century and practical road maps for getting there. Also encouraged are manuscripts that address interdisciplinary topics or approach "traditional" topics from an interdisciplinary perspective (e.g. refer to the Editorial column in Volume 10 Issue 1).

Coverage

Topicality

Capturing and retaining customers in a service industry is a vastly different activity to its product-based counterpart. The fickle nature of today's consumer is a vital factor in understanding the factors which determine successful holding of market share - and the intense competition within the sector means practitioners must keep pace with new developments if they are to outwit competitors and develop customer loyalty.

Key benefits

The journal publishes contributions from practitioners and academics in the field, reporting on the latest research, new thinking and initiatives being applied. You will be the first to gain access to this information, and the first to take advantage of the insights into consumer behaviour, how they react to service encounters and what factors will dictate your success or failure.

Key journal audiences

Journal of Services Marketing is indexed and abstracted in:

 

Journal of Services Marketing is available as part of an online subscription to the Emerald Marketing Subject Collection. For more information, please email collections@emeraldinsight.com.

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This journal is a member of and subscribes to the
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Sample Articles

  • The relationship between service quality and customer satisfaction – a factor specific approach
    G.S. Sureshchandar, Chandrasekharan Rajendran and R.N. Anantharaman
    Volume: 16 Issue: 4; 2002
    View Abstract | HTML | PDF

  • The future of relationship marketing
    Jagadish N. Sheth
    Volume: 16 Issue: 7; 2002
    View Abstract | HTML | PDF

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