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The journal aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also appeals to practitioners. Recognizing the importance of the service sector all over the globe, the journal encourages submissions from around the world. MSQ gives prominence to research based on real world data, be it quantitative or qualitative. The journal also welcomes the submission of conceptual papers that make a substantive theoretical and/or methodological contribution to the scholarly literature in service management. MSQ publishes double-blind reviewed papers and encourages submissions from both academics and practitioners.
Changing climates in the economy, social structures, and political as well as technological fields are creating sea-changes in the philosophy, aims and structure of many businesses. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global and multi-cultural perspective.
To the readership, the journal offers latest service management research in a style appealing to both academic and practitioner audiences. To the contributors, the journal offers a short turnaround time that enables early publication of their research.
Academics, researchers and students of Service Management
Practitioners of Service Management
The journal covers a broad range of topics including: Service Quality; Service Innovation; Customer Satisfaction and Loyalty; Service Marketing; Service Operations; Service HRM; Service Information Systems; International Service Management; Internet and Digital Services; Service Entrepreneurship; and Sustainability Management in Services.
Managing Service Quality is available as part of an online subscription to the Emerald Operations, Logistics & Quality eJournals Collection. For more information, please email firstname.lastname@example.org or visit the Emerald Operations, Logistics & Quality eJournals Collection page.
This journal is a member of and subscribes to the
principles of the Committee on Publication Ethics.
* 2012 Journal Citation Reports® (Thomson Reuters, 2013)