Emerald | Training for Quality | Table of Contents

Total quality through empowered training

literatinetwork@emeraldinsight.com (John V. Chelsom) — Mon, 01 Dec 1997 00:00:00 +0000

Abstract

Considers the relationships between ISO 9000, TQM and business performance. Argues that the correlation between ISO 9000 and success is still weak, and that many organizations still have difficulty reconciling the apparent conflict between the “compliance” philosophy of ISO 9000, and the strong innovative demands of TQM. Suggests a way of reconciling these apparent conflicts, which entails the use of a third package of management tools, introduced through a programme of empowered training, to provide performance-driven quality. This additional package harnesses the output of TQ initiatives to the continuous improvement of delivered quality of goods and services, and to the development of new customer-pleasing products - the elements that are missing from ISO 9000. Provides a specific example of the ISO 9000/TQM conflicts, and of successful use of a particular third package - all within the same company.

Team leader style: enhancing the creativity of employees in teams

literatinetwork@emeraldinsight.com (Rebecca A. Thacker) — Mon, 01 Dec 1997 00:00:00 +0000

Abstract

Shows that the communication style that team and project leaders use to enhance team creativity is of paramount importance in trying to promote creativity in the workplace. Team leaders need to be trained to exhibit a communication pattern that enhances team creativity, but they should be trained in such a way that team members perceive accurately the message the team leader is portraying. Explains how team leaders can be trained to exhibit a consultative/team-oriented communication style to enhance team creativity, as opposed to a directive/assertive style, such that team members perceive the team leader’s message accurately. Describes a follow-up evaluation process, including sample questions for a survey of team members’ perceptions of leader style.

An evaluation of TQM and the techniques for successful implementation

literatinetwork@emeraldinsight.com (Peter Kia Liang Tan) — Mon, 01 Dec 1997 00:00:00 +0000

Abstract

Shows an in-depth research focusing on the concerns of organizations in improving productivity and profitability levels by effective and efficient means using TQM. Evaluates the findings of TQM implementations from manufacturing and service industries and provides techniques on how TQM can be made to work successfully for any organization are provided.

Self-management: implications for teacher training

literatinetwork@emeraldinsight.com (Wing-Ming Cheung, Yin Cheong Cheng) — Mon, 01 Dec 1997 00:00:00 +0000

Abstract

Argues for the importance of self-management in ensuring quality of teacher performance. Aims to propose a framework of teacher self-management and draw implications for teacher training. Teacher self-management is a continuous process comprising two self-propelling cycles. The major cycle consists of five sequential stages, in which teachers as strategic actors will be aware of the changing education environment and able to readjust their personal goals and action plans to meet emerging challenges. The support cycle facilitates action learning in various stages of the major cycle. Practising in the major and support cycles, teachers may develop the necessary self-renewal and competence for ensuring the quality of their professional work in the changing environment. From this conception of self-management, the traditional staff development practice in school can be re-engineered to maximize opportunities for facilitating teachers’ self-management and self-learning. For both pre-service and in-service teacher training, the self-management theory can also bring alternative ideas for reforming teacher education programmes and preparing teachers for quality performance in a changing education environment. The implications should be useful not only to educational organizations but also to other professional organizations.

Legal implications of ISO 9000 QMS in standard forms of building contract

Mon, 01 Dec 1997 00:00:00 +0000

Abstract

Traditionally, clients’ expectations with regard to quality in construction works are ensured and upheld by building contracts. With the recent emergence of ISO 9000 quality management systems (QMS), however, the definition and assurance of quality have taken on a new dimension. Many contractors have since applied QMS in their organizations without understanding its intricate relationship with the building contract used. Examines the likely conflicts and compatibility between standard forms of building contract and QMS. An understanding of the possible legal obligations that may arise from adopting a QMS contractually will help contractors and clients protect their interests when defects arise.

ISO 9000 perspective for the construction industry in the UK

literatinetwork@emeraldinsight.com (Roy Giles) — Mon, 01 Dec 1997 00:00:00 +0000

Abstract

Reviews the process of ISO 9000 registration for the construction industry, with insight from the author’s rich experience in helping construction firms to register for this international standard. Addresses the questions: the first-meeting, the courting process, the relationship and a life-time together. Concludes that the paper challenges the fundamentals of the need for ISO 9000 for the UK construction industry.