Measuring Business ExcellenceTable of Contents for Measuring Business Excellence. List of articles from the current issue, including Just Accepted (EarlyCite)https://www.emerald.com/insight/publication/issn/1368-3047/vol/28/iss/1?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestMeasuring Business ExcellenceEmerald Publishing LimitedMeasuring Business ExcellenceMeasuring Business Excellencehttps://www.emerald.com/insight/proxy/containerImg?link=/resource/publication/journal/1ebbec1a62e9a562e7a8fd63cd560263/urn:emeraldgroup.com:asset:id:binary:mbe.cover.jpghttps://www.emerald.com/insight/publication/issn/1368-3047/vol/28/iss/1?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestExploring the enablers of organizational excellence by human capital-driven innovation ecosystemshttps://www.emerald.com/insight/content/doi/10.1108/MBE-02-2023-0016/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to discuss how organizations can drive organizational performance through human capital (HC) investment through systematic thinking. This study analyzes three companies from various industries, adopts systems thinking and uses three leading indicators from the balanced scorecard framework to explore the effects of strategic orientations for HC on innovation ecosystems and organizational performance. In terms of academic contributions, this study broadly verifies the innovation ecosystem model for organizations and reveals that customer-oriented, internal process-oriented and innovation learning-oriented HC strategies reinforce the pathways in organizational innovation ecosystems, thereby enriching the literature on innovation ecosystems. In terms of practical contributions, this study provides a novel HC-based perspective on developmental dynamics and details the relationships among each aspect of the innovation ecosystem and HC strategies. The proposed architecture and strategic frameworks provide a reference for corporations to implement strategic orientations of HC, drive operations in organizational innovation ecosystems and improve organizational performance.Exploring the enablers of organizational excellence by human capital-driven innovation ecosystems
Ting-Cheng Lee, Min-Ren Yan
Measuring Business Excellence, Vol. 28, No. 1, pp.1-21

The purpose of this study is to discuss how organizations can drive organizational performance through human capital (HC) investment through systematic thinking.

This study analyzes three companies from various industries, adopts systems thinking and uses three leading indicators from the balanced scorecard framework to explore the effects of strategic orientations for HC on innovation ecosystems and organizational performance.

In terms of academic contributions, this study broadly verifies the innovation ecosystem model for organizations and reveals that customer-oriented, internal process-oriented and innovation learning-oriented HC strategies reinforce the pathways in organizational innovation ecosystems, thereby enriching the literature on innovation ecosystems.

In terms of practical contributions, this study provides a novel HC-based perspective on developmental dynamics and details the relationships among each aspect of the innovation ecosystem and HC strategies.

The proposed architecture and strategic frameworks provide a reference for corporations to implement strategic orientations of HC, drive operations in organizational innovation ecosystems and improve organizational performance.

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Exploring the enablers of organizational excellence by human capital-driven innovation ecosystems10.1108/MBE-02-2023-0016Measuring Business Excellence2024-01-24© 2023 Emerald Publishing LimitedTing-Cheng LeeMin-Ren YanMeasuring Business Excellence2812024-01-2410.1108/MBE-02-2023-0016https://www.emerald.com/insight/content/doi/10.1108/MBE-02-2023-0016/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A critical analysis of large scale research infrastructures’ performanceshttps://www.emerald.com/insight/content/doi/10.1108/MBE-09-2023-0140/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestLarge scale research infrastructures (LSRIs) are rising in the competitive and globalized research environment, since they offer to external researchers-users, inputs and services for cutting-edge, large scale researches. Such researches would not be possible with usual infrastructures and budgets of single universities and research institutions. However, despite the strategic relevance acknowledged to LSRI by the nascent literature and by national policymakers, there is a lack of understanding of configurations and key performances of a LSRI. This paper aims to bridge this gap by identifying key morphologies of LSRIs and analysing their performances. The research is carried out adopting a mixed research methodology, merging a literature review with a survey conducted on a sample of 11 LSRIs; they provided the data set for the parametrization of a morphological matrix. The research led to the identification of seven LSRIs morphologies, with different performance linked to their structure. To the best of the authors’ knowledge, this paper originally proposes the data set needed to develop a morphological analysis of LSRIs.A critical analysis of large scale research infrastructures’ performances
Isabella Nocella, Roberto Linzalone, Salvatore Ammirato, Alberto Michele Felicetti
Measuring Business Excellence, Vol. 28, No. 1, pp.22-38

Large scale research infrastructures (LSRIs) are rising in the competitive and globalized research environment, since they offer to external researchers-users, inputs and services for cutting-edge, large scale researches. Such researches would not be possible with usual infrastructures and budgets of single universities and research institutions. However, despite the strategic relevance acknowledged to LSRI by the nascent literature and by national policymakers, there is a lack of understanding of configurations and key performances of a LSRI. This paper aims to bridge this gap by identifying key morphologies of LSRIs and analysing their performances.

The research is carried out adopting a mixed research methodology, merging a literature review with a survey conducted on a sample of 11 LSRIs; they provided the data set for the parametrization of a morphological matrix.

The research led to the identification of seven LSRIs morphologies, with different performance linked to their structure.

To the best of the authors’ knowledge, this paper originally proposes the data set needed to develop a morphological analysis of LSRIs.

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A critical analysis of large scale research infrastructures’ performances10.1108/MBE-09-2023-0140Measuring Business Excellence2023-12-25© 2023 Emerald Publishing LimitedIsabella NocellaRoberto LinzaloneSalvatore AmmiratoAlberto Michele FelicettiMeasuring Business Excellence2812023-12-2510.1108/MBE-09-2023-0140https://www.emerald.com/insight/content/doi/10.1108/MBE-09-2023-0140/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Leadership and managerial challenges to ensure agile management as a method to enable business success: a Delphi study of the Slovenian health organisationshttps://www.emerald.com/insight/content/doi/10.1108/MBE-09-2023-0122/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to apply the Delphi method to explore the possibilities for implementing agility management concepts in Slovenian health-care organisations. The research is based on a qualitative Delphi study encompassing 15 employees in different Slovenian health-care organisations. Slovenian health-care organisations need to be more agile currently. For this reason, it is necessary to begin with organisational changes and organisational learning concepts to educate employees about the meaning and content of agile processes. It is essential to ensure that accepting employee mistakes and offering help to employees becomes normal practice, and it is necessary to ensure the greater trust of the management towards the employees. The research empowers health-care professionals with new management and leadership concepts, such as agile management, sustainable leadership and leadership development methods in health care.Leadership and managerial challenges to ensure agile management as a method to enable business success: a Delphi study of the Slovenian health organisations
Vasja Roblek, Vlado Dimovski, Kristjan Jovanov Oblak, Maja Meško, Judita Peterlin
Measuring Business Excellence, Vol. 28, No. 1, pp.39-51

This study aims to apply the Delphi method to explore the possibilities for implementing agility management concepts in Slovenian health-care organisations.

The research is based on a qualitative Delphi study encompassing 15 employees in different Slovenian health-care organisations.

Slovenian health-care organisations need to be more agile currently. For this reason, it is necessary to begin with organisational changes and organisational learning concepts to educate employees about the meaning and content of agile processes. It is essential to ensure that accepting employee mistakes and offering help to employees becomes normal practice, and it is necessary to ensure the greater trust of the management towards the employees.

The research empowers health-care professionals with new management and leadership concepts, such as agile management, sustainable leadership and leadership development methods in health care.

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Leadership and managerial challenges to ensure agile management as a method to enable business success: a Delphi study of the Slovenian health organisations10.1108/MBE-09-2023-0122Measuring Business Excellence2023-11-09© 2023 Vasja Roblek, Vlado Dimovski, Kristjan Jovanov Oblak, Maja Meško and Judita Peterlin.Vasja RoblekVlado DimovskiKristjan Jovanov OblakMaja MeškoJudita PeterlinMeasuring Business Excellence2812023-11-0910.1108/MBE-09-2023-0122https://www.emerald.com/insight/content/doi/10.1108/MBE-09-2023-0122/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Vasja Roblek, Vlado Dimovski, Kristjan Jovanov Oblak, Maja Meško and Judita Peterlin.http://creativecommons.org/licences/by/4.0/legalcode
Social media visibility and intellectual capital disclosure. An empirical analysis in the basketball clubshttps://www.emerald.com/insight/content/doi/10.1108/MBE-04-2023-0054/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe sport industry, due to the great importance of intangible assets, represents a field of particular interest for the analysis of intellectual capital disclosure (ICD). However, this sector is still underexplored in the academic literature. This study aims to fill this gap by analysing the level of intellectual capital (IC) information disclosed by the most important basketball clubs on their website and the factors capable of influencing the dissemination of such information. Specifically, it examines the impact of social media visibility – in terms of number of social networks, number of posts, number of followers and internet visibility – on the ICD level. Firstly, this study performs a manual content analysis of the websites of the top 80 European and US basketball clubs aimed at analysing the ICD level. Secondly, it provides for a regression analysis to test the impact of social media visibility on the amount of IC information disclosed. Empirical results show a low level of ICD among the basketball clubs examined. They also demonstrate the positive impact of number of posts, number of followers and internet visibility on the amount of IC information disclosed online. This study extends the analysis of the ICD to the sport industry, still little examined by the academic literature. In this regards, to the best of the authors’ knowledge, this is the first study to explore the ICD in the basketball industry.Social media visibility and intellectual capital disclosure. An empirical analysis in the basketball clubs
Vitiana L’Abate, Nicola Raimo, Michele Rubino, Filippo Vitolla
Measuring Business Excellence, Vol. 28, No. 1, pp.52-68

The sport industry, due to the great importance of intangible assets, represents a field of particular interest for the analysis of intellectual capital disclosure (ICD). However, this sector is still underexplored in the academic literature. This study aims to fill this gap by analysing the level of intellectual capital (IC) information disclosed by the most important basketball clubs on their website and the factors capable of influencing the dissemination of such information. Specifically, it examines the impact of social media visibility – in terms of number of social networks, number of posts, number of followers and internet visibility – on the ICD level.

Firstly, this study performs a manual content analysis of the websites of the top 80 European and US basketball clubs aimed at analysing the ICD level. Secondly, it provides for a regression analysis to test the impact of social media visibility on the amount of IC information disclosed.

Empirical results show a low level of ICD among the basketball clubs examined. They also demonstrate the positive impact of number of posts, number of followers and internet visibility on the amount of IC information disclosed online.

This study extends the analysis of the ICD to the sport industry, still little examined by the academic literature. In this regards, to the best of the authors’ knowledge, this is the first study to explore the ICD in the basketball industry.

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Social media visibility and intellectual capital disclosure. An empirical analysis in the basketball clubs10.1108/MBE-04-2023-0054Measuring Business Excellence2023-11-24© 2023 Emerald Publishing LimitedVitiana L’AbateNicola RaimoMichele RubinoFilippo VitollaMeasuring Business Excellence2812023-11-2410.1108/MBE-04-2023-0054https://www.emerald.com/insight/content/doi/10.1108/MBE-04-2023-0054/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Toward a model to enhance the applicability of blockchain in maritime shipping: a qualitative study from the Middle Easthttps://www.emerald.com/insight/content/doi/10.1108/MBE-07-2023-0100/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestExisting literature is still lacking field works that reflect the implications and applications of blockchain in supply chain management. This paper aims to explore the role of blockchain technology in improving the performance of maritime shipping and develop a model to enhance blockchain applicability. Qualitative data were collected through 28 semi-structured interviews from several supply chain actors in the Middle East and were analyzed based on a thematic analysis approach using NVivo software. An emerging model for improving the performance of the maritime shipping industry through blockchain technology has been developed. The findings suggest that there are transparency and process efficiency–related improvements as an outcome of Blockchain implementation in the maritime shipping industry. As shipping industry is largely fragmented, small players find it difficult to achieve great benefits such as those achieved by larger players in the sector. The authors’ model provides guidance for the implementation of Blockchain. To the best of the authors’ knowledge, this is one of the first scholarly works to investigate Blockchain applicability in shipping industry in the Middle East. The lack of a universal standard is a considerable challenge which is still hindering the development of blockchain applications that integrate the different actors.Toward a model to enhance the applicability of blockchain in maritime shipping: a qualitative study from the Middle East
Ismail Abushaikha, Rana Albahsh, Mustafa Alsayes, Mohammad Al-Anaswah
Measuring Business Excellence, Vol. 28, No. 1, pp.69-83

Existing literature is still lacking field works that reflect the implications and applications of blockchain in supply chain management. This paper aims to explore the role of blockchain technology in improving the performance of maritime shipping and develop a model to enhance blockchain applicability.

Qualitative data were collected through 28 semi-structured interviews from several supply chain actors in the Middle East and were analyzed based on a thematic analysis approach using NVivo software.

An emerging model for improving the performance of the maritime shipping industry through blockchain technology has been developed. The findings suggest that there are transparency and process efficiency–related improvements as an outcome of Blockchain implementation in the maritime shipping industry.

As shipping industry is largely fragmented, small players find it difficult to achieve great benefits such as those achieved by larger players in the sector. The authors’ model provides guidance for the implementation of Blockchain.

To the best of the authors’ knowledge, this is one of the first scholarly works to investigate Blockchain applicability in shipping industry in the Middle East. The lack of a universal standard is a considerable challenge which is still hindering the development of blockchain applications that integrate the different actors.

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Toward a model to enhance the applicability of blockchain in maritime shipping: a qualitative study from the Middle East10.1108/MBE-07-2023-0100Measuring Business Excellence2023-11-27© 2023 Emerald Publishing LimitedIsmail AbushaikhaRana AlbahshMustafa AlsayesMohammad Al-AnaswahMeasuring Business Excellence2812023-11-2710.1108/MBE-07-2023-0100https://www.emerald.com/insight/content/doi/10.1108/MBE-07-2023-0100/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
CSR performance practices and COVID-19 – a qualitative study of SME owners in UAEhttps://www.emerald.com/insight/content/doi/10.1108/MBE-02-2023-0032/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is to examine the corporate social responsibility performance among small and medium enterprise (SME) owners in the United Arab Emirates (UAE) before and during COVID-19. This study shows insights into the barriers that could affect the CSR performance practices of UAE SMEs, and related implications are discussed in the study. This study used a longitudinal qualitative research design. The research comprised 30 interviews from 15 SME owners that were studied prior to and during the pandemic. The 15 interview participants are the sole owners of these SMEs and are Emirati citizens. They were identified through personal contacts and referrals. Study findings show that there was a clear shift during the pandemic to place more focus on employees. CSR performance practices are dominated by strategies for caring for the environment and employees. During the pandemic, the priority was paying employees at least a portion of their salary despite financial hardships and ensuring their health and well-being. Prior to the crisis, the key barrier to the implementation of CSR performance practices was a lack of knowledge. During the pandemic, barriers identified included uncertainty and financial constraints. Furthermore, all the owners believe that big corporations should be more socially responsible and SMEs should be the recipients of CSR practices. Lastly, the owners expressed their belief in the values of transparency, integrity, commitment, efficiency and responsibility. This study is a novel attempt to gain an in-depth understanding of CSR among SMEs in the UAE in the context of a pandemic. It looks specifically at the performance practices pursued by SME owners in the UAE before and during the COVID-19 crisis.CSR performance practices and COVID-19 – a qualitative study of SME owners in UAE
Abdullah Mohammad Al Blooshi, Saju Jose, Krishna Venkitachalam
Measuring Business Excellence, Vol. 28, No. 1, pp.84-104

The purpose of this paper is to examine the corporate social responsibility performance among small and medium enterprise (SME) owners in the United Arab Emirates (UAE) before and during COVID-19. This study shows insights into the barriers that could affect the CSR performance practices of UAE SMEs, and related implications are discussed in the study.

This study used a longitudinal qualitative research design. The research comprised 30 interviews from 15 SME owners that were studied prior to and during the pandemic. The 15 interview participants are the sole owners of these SMEs and are Emirati citizens. They were identified through personal contacts and referrals.

Study findings show that there was a clear shift during the pandemic to place more focus on employees. CSR performance practices are dominated by strategies for caring for the environment and employees. During the pandemic, the priority was paying employees at least a portion of their salary despite financial hardships and ensuring their health and well-being. Prior to the crisis, the key barrier to the implementation of CSR performance practices was a lack of knowledge. During the pandemic, barriers identified included uncertainty and financial constraints. Furthermore, all the owners believe that big corporations should be more socially responsible and SMEs should be the recipients of CSR practices. Lastly, the owners expressed their belief in the values of transparency, integrity, commitment, efficiency and responsibility.

This study is a novel attempt to gain an in-depth understanding of CSR among SMEs in the UAE in the context of a pandemic. It looks specifically at the performance practices pursued by SME owners in the UAE before and during the COVID-19 crisis.

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CSR performance practices and COVID-19 – a qualitative study of SME owners in UAE10.1108/MBE-02-2023-0032Measuring Business Excellence2023-12-13© 2023 Emerald Publishing LimitedAbdullah Mohammad Al BlooshiSaju JoseKrishna VenkitachalamMeasuring Business Excellence2812023-12-1310.1108/MBE-02-2023-0032https://www.emerald.com/insight/content/doi/10.1108/MBE-02-2023-0032/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Sustainability disclosure and firms’ performance in a voluntary environmenthttps://www.emerald.com/insight/content/doi/10.1108/MBE-01-2023-0008/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to investigate whether sustainability disclosures (SD) can improve financial, operational and market performance for businesses in Jordan. This research is based on the idea that firms that are open and transparent about their sustainability efforts tend to perform better than their competitors. This study used an empirical approach for data collection and analysis. The independent variable was SD, and the dependent variables were performance indicators (i.e. Tobin’s Q, return on equity and return on assets). This study analyzed 81 non-financial companies listed on the Amman Stock Exchange from 2014 to 2018. The present study found a significant and positive relationship between corporate SD and operational, financial and market performance. The analysis shows that implementing corporate SD may lead to better performance. Specifically, firms may benefit internally by becoming more aware of important actions to be taken internally and externally by understanding the sustainability-related desires of other stakeholders and regulators for better sustainable development. This study offers new insights into the effect of SD on firm performance and its implementation in emerging markets, which has not been extensively studied in academia. This research provides new insights into the link between SD and performance, and is particularly timely in its contribution to this topic, which is important for the government’s adoption and implementation of a robust SD code.Sustainability disclosure and firms’ performance in a voluntary environment
Ahmad Yuosef Alodat, Zalailah Salleh, Hafiza Aishah Hashim, Farizah Sulong
Measuring Business Excellence, Vol. 28, No. 1, pp.105-121

This study aims to investigate whether sustainability disclosures (SD) can improve financial, operational and market performance for businesses in Jordan. This research is based on the idea that firms that are open and transparent about their sustainability efforts tend to perform better than their competitors.

This study used an empirical approach for data collection and analysis. The independent variable was SD, and the dependent variables were performance indicators (i.e. Tobin’s Q, return on equity and return on assets). This study analyzed 81 non-financial companies listed on the Amman Stock Exchange from 2014 to 2018.

The present study found a significant and positive relationship between corporate SD and operational, financial and market performance.

The analysis shows that implementing corporate SD may lead to better performance. Specifically, firms may benefit internally by becoming more aware of important actions to be taken internally and externally by understanding the sustainability-related desires of other stakeholders and regulators for better sustainable development.

This study offers new insights into the effect of SD on firm performance and its implementation in emerging markets, which has not been extensively studied in academia. This research provides new insights into the link between SD and performance, and is particularly timely in its contribution to this topic, which is important for the government’s adoption and implementation of a robust SD code.

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Sustainability disclosure and firms’ performance in a voluntary environment10.1108/MBE-01-2023-0008Measuring Business Excellence2023-12-12© 2023 Emerald Publishing LimitedAhmad Yuosef AlodatZalailah SallehHafiza Aishah HashimFarizah SulongMeasuring Business Excellence2812023-12-1210.1108/MBE-01-2023-0008https://www.emerald.com/insight/content/doi/10.1108/MBE-01-2023-0008/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The role of management accounting on the relationship between corporate social responsibility and performance in SMEshttps://www.emerald.com/insight/content/doi/10.1108/MBE-04-2023-0068/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to explore corporate social responsibility (CSR) implementation in small and medium-sized enterprises (SMEs) and examines the role of management accounting practices (MAPs) in the relationship between CSR and performance in SMEs. A questionnaire survey was conducted among 1,000 SMEs in the southern region of Malaysia, and 203 valid replies were received. The results indicate that most SMEs are informed about their social responsibilities across several CSR dimensions. There is evidence that supports the significant direct relationship between CSR and firm performance, and MAPs significantly and indirectly contribute to the effect of CSR on firm performance. The findings contribute to an understanding of how the integration of CSR and MAPs can amplify the effect of CSR implementation on performance in SMEs. The finding may be useful for the relevant policymakers to increase socially responsible activities among SMEs to spur further growth for SMEs and society. SMEs may acknowledge MAPs as a significant intermediary in making CSR activities financially and operationally feasible.The role of management accounting on the relationship between corporate social responsibility and performance in SMEs
Kamilah Ahmad, Shafie Mohamed Zabri
Measuring Business Excellence, Vol. 28, No. 1, pp.122-136

This study aims to explore corporate social responsibility (CSR) implementation in small and medium-sized enterprises (SMEs) and examines the role of management accounting practices (MAPs) in the relationship between CSR and performance in SMEs.

A questionnaire survey was conducted among 1,000 SMEs in the southern region of Malaysia, and 203 valid replies were received.

The results indicate that most SMEs are informed about their social responsibilities across several CSR dimensions. There is evidence that supports the significant direct relationship between CSR and firm performance, and MAPs significantly and indirectly contribute to the effect of CSR on firm performance.

The findings contribute to an understanding of how the integration of CSR and MAPs can amplify the effect of CSR implementation on performance in SMEs. The finding may be useful for the relevant policymakers to increase socially responsible activities among SMEs to spur further growth for SMEs and society. SMEs may acknowledge MAPs as a significant intermediary in making CSR activities financially and operationally feasible.

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The role of management accounting on the relationship between corporate social responsibility and performance in SMEs10.1108/MBE-04-2023-0068Measuring Business Excellence2023-12-26© 2023 Emerald Publishing LimitedKamilah AhmadShafie Mohamed ZabriMeasuring Business Excellence2812023-12-2610.1108/MBE-04-2023-0068https://www.emerald.com/insight/content/doi/10.1108/MBE-04-2023-0068/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Effect of banks’ ownership structure on financial performance: evidence from banks in an emerging markethttps://www.emerald.com/insight/content/doi/10.1108/MBE-04-2023-0052/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to examine the effect of ownership structure on financial performance of commercial banks in Kenya. The data were collected from audited financial statements of 39 commercial banks in Kenya for the period 2009–2020. Regression results found evidence of ownership structure explaining commercial banks’ financial performance. The results found a negative association between state ownership and net interest margin, a negative association between management ownership and net interest margin and a negative association between institutional ownership and return on assets. Based on the findings, commercial bank management should therefore devise ownership structure policies that are geared toward boosting their financial performance both in the short run and the long run. Second, this study recommends a minority shareholding of the state in commercial banks to deter political interference, protect investors’ wealth from erosion and allow the majority shareholders to adopt a strong corporate governance mechanism for higher financial performance. Banks with a high percentage of state ownership should consider partial privatization to improve corporate governance practices. Third, banks should adopt a managerial ownership policy limiting the proportion of equity stock held by executives to limit their powers in strategic decision-making. Fourth, this study proposes a percentage limit on the equity stock of an institutional investor to eliminate bureaucracy in strategic decision-making and protect investors’ wealth. The study finding is meant to inform regulation and operation policies in the banking sector and contribute to the literature on ownership structure, especially in the banking sector.Effect of banks’ ownership structure on financial performance: evidence from banks in an emerging market
Peter Njagi Kirimi
Measuring Business Excellence, Vol. 28, No. 1, pp.137-150

This study aims to examine the effect of ownership structure on financial performance of commercial banks in Kenya.

The data were collected from audited financial statements of 39 commercial banks in Kenya for the period 2009–2020.

Regression results found evidence of ownership structure explaining commercial banks’ financial performance. The results found a negative association between state ownership and net interest margin, a negative association between management ownership and net interest margin and a negative association between institutional ownership and return on assets.

Based on the findings, commercial bank management should therefore devise ownership structure policies that are geared toward boosting their financial performance both in the short run and the long run. Second, this study recommends a minority shareholding of the state in commercial banks to deter political interference, protect investors’ wealth from erosion and allow the majority shareholders to adopt a strong corporate governance mechanism for higher financial performance. Banks with a high percentage of state ownership should consider partial privatization to improve corporate governance practices. Third, banks should adopt a managerial ownership policy limiting the proportion of equity stock held by executives to limit their powers in strategic decision-making. Fourth, this study proposes a percentage limit on the equity stock of an institutional investor to eliminate bureaucracy in strategic decision-making and protect investors’ wealth.

The study finding is meant to inform regulation and operation policies in the banking sector and contribute to the literature on ownership structure, especially in the banking sector.

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Effect of banks’ ownership structure on financial performance: evidence from banks in an emerging market10.1108/MBE-04-2023-0052Measuring Business Excellence2024-01-12© 2023 Emerald Publishing LimitedPeter Njagi KirimiMeasuring Business Excellence2812024-01-1210.1108/MBE-04-2023-0052https://www.emerald.com/insight/content/doi/10.1108/MBE-04-2023-0052/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
How does green lean practices effect environmental performance? Evidence from manufacturing industries in Indiahttps://www.emerald.com/insight/content/doi/10.1108/MBE-04-2023-0067/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIndustrialisation has contributed to global environmental problems, especially in developed countries, but increasingly so in developing ones as well. The rising public concern for the natural environment is compelling business entities to revise their business models towards green lean (GL) management. Most manufacturing firms have realised that GL implementation is a critical factor that drives their success. Therefore, keeping in view the above said aspects, the purpose of this paper is to empirically assess the complementary impact of GL practices on environmental performance. Data from a sample of 124 Indian manufacturing industries are analysed using a structural equation modelling technique. Evidence suggests that GL practices such as top management commitment, government support, human resource management, health and safety of employees and public pressure and legislature have significantly positive effect on environmental performance of manufacturing industries. The sample is limited to Indian manufacturing industries situated in northern region, with a low response rate. Successful implementations of GL practices can lead to improved environmental performance. Manufacturing industries within emerging economies like India can improve on their GL practices by incorporating these findings into their business models, while research could be guided to focus their inquiries on this and related genres of scholarly work. To the best of the authors’ knowledge, this study is one of the first to empirically assess the complementary impact of GL practices on environmental performance within the Indian context.How does green lean practices effect environmental performance? Evidence from manufacturing industries in India
Charanjit Singh, Davinder Singh
Measuring Business Excellence, Vol. 28, No. 1, pp.151-173

Industrialisation has contributed to global environmental problems, especially in developed countries, but increasingly so in developing ones as well. The rising public concern for the natural environment is compelling business entities to revise their business models towards green lean (GL) management. Most manufacturing firms have realised that GL implementation is a critical factor that drives their success. Therefore, keeping in view the above said aspects, the purpose of this paper is to empirically assess the complementary impact of GL practices on environmental performance.

Data from a sample of 124 Indian manufacturing industries are analysed using a structural equation modelling technique.

Evidence suggests that GL practices such as top management commitment, government support, human resource management, health and safety of employees and public pressure and legislature have significantly positive effect on environmental performance of manufacturing industries.

The sample is limited to Indian manufacturing industries situated in northern region, with a low response rate.

Successful implementations of GL practices can lead to improved environmental performance. Manufacturing industries within emerging economies like India can improve on their GL practices by incorporating these findings into their business models, while research could be guided to focus their inquiries on this and related genres of scholarly work.

To the best of the authors’ knowledge, this study is one of the first to empirically assess the complementary impact of GL practices on environmental performance within the Indian context.

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How does green lean practices effect environmental performance? Evidence from manufacturing industries in India10.1108/MBE-04-2023-0067Measuring Business Excellence2024-01-23© 2024 Emerald Publishing LimitedCharanjit SinghDavinder SinghMeasuring Business Excellence2812024-01-2310.1108/MBE-04-2023-0067https://www.emerald.com/insight/content/doi/10.1108/MBE-04-2023-0067/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
A system for anomaly detection in reverse logistics: an application into an e-commerce companyhttps://www.emerald.com/insight/content/doi/10.1108/MBE-01-2024-0002/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to present a methodology and a system to support the technical and managerial issues involved in anomaly detection within the reverse logistics process of an e-commerce company. A case study approach is used to document the company’s experience, with interviews of key stakeholders and integration of obtained evidence with secondary data. The paper presents an algorithm and a system to support a more efficient and smart management of reverse logistics based on a set of anticipatory actions, and continuous and automatic monitoring of returned goods. Improvements are described in terms of a number of key performance indicators. The analysis and the developed system need further applications and validations in other organizational contexts. However, the research presents a roadmap and a research agenda for the reverse logistics transformation in Industry 4.0, by also providing new insights to design a multidimensional performance dashboard for reverse logistics. The paper describes a replicable experience and provides checklists for implementing similar initiatives in the domain of reverse logistics, in the aim to increase the company’s performance along four key complementary dimensions, i.e. time savings, accuracy, completeness of data analysis and interpretation and cost efficiency. The main novelty of the study stays in carrying out a classification of anomalies by type and product category, with related causes, and in proposing operational recommendations, including process monitoring and control indicators that can be included to design a reverse logistics performance dashboard.A system for anomaly detection in reverse logistics: an application into an e-commerce company
Gianluca Elia, Gianpaolo Ghiani, Emanuele Manni, Alessandro Margherita
Measuring Business Excellence, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to present a methodology and a system to support the technical and managerial issues involved in anomaly detection within the reverse logistics process of an e-commerce company.

A case study approach is used to document the company’s experience, with interviews of key stakeholders and integration of obtained evidence with secondary data.

The paper presents an algorithm and a system to support a more efficient and smart management of reverse logistics based on a set of anticipatory actions, and continuous and automatic monitoring of returned goods. Improvements are described in terms of a number of key performance indicators.

The analysis and the developed system need further applications and validations in other organizational contexts. However, the research presents a roadmap and a research agenda for the reverse logistics transformation in Industry 4.0, by also providing new insights to design a multidimensional performance dashboard for reverse logistics.

The paper describes a replicable experience and provides checklists for implementing similar initiatives in the domain of reverse logistics, in the aim to increase the company’s performance along four key complementary dimensions, i.e. time savings, accuracy, completeness of data analysis and interpretation and cost efficiency.

The main novelty of the study stays in carrying out a classification of anomalies by type and product category, with related causes, and in proposing operational recommendations, including process monitoring and control indicators that can be included to design a reverse logistics performance dashboard.

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A system for anomaly detection in reverse logistics: an application into an e-commerce company10.1108/MBE-01-2024-0002Measuring Business Excellence2024-04-01© 2024 Emerald Publishing LimitedGianluca EliaGianpaolo GhianiEmanuele ManniAlessandro MargheritaMeasuring Business Excellenceahead-of-printahead-of-print2024-04-0110.1108/MBE-01-2024-0002https://www.emerald.com/insight/content/doi/10.1108/MBE-01-2024-0002/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Prioritizing dark patterns in the e-commerce industry – an empirical investigation using analytic hierarchy processhttps://www.emerald.com/insight/content/doi/10.1108/MBE-08-2023-0114/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestE-commerce companies use different types of dark patterns to manipulate choices and earn higher revenues. This study aims to evaluate and prioritize dark patterns used by e-commerce companies to determine which dark patterns are the most profitable and risky. The analytic hierarchy process (AHP) prioritizes the observed categories of dark patterns based on the literature. Several corporate and academic specialists were consulted to create a comparison matrix to assess the elements of the detected dark pattern types. Economic indicators are the most significant aspect of every business. Consequently, many companies use manipulative methods such as dark patterns to boost their revenue. The study revealed that the revenue generated by the types of dark patterns varies greatly. It was found that exigency, social proof, forced action and sneaking generate the highest revenues, whereas obstruction and misdirection create only marginal revenues for an e-commerce company. The limitation of the AHP study is that the rating scale used in the analysis is conceptual. Consequentially, pairwise comparisons may induce bias in the results. This paper suggests methodical and operational techniques to choose the priority of dark patterns to drive profits with minimum tradeoffs. The dark pattern ranking technique might be carried out by companies once a year to understand the implications of any new dark patterns used. The advantages of understanding the trade-offs of implementing dark patterns are massive. E-commerce companies can optimize their spent time and resources by implementing the most beneficial dark patterns and avoiding the ones that drive marginal profits and annoy consumers.Prioritizing dark patterns in the e-commerce industry – an empirical investigation using analytic hierarchy process
Vibhav Singh, Niraj Kumar Vishvakarma, Hoshiar Mal, Vinod Kumar
Measuring Business Excellence, Vol. ahead-of-print, No. ahead-of-print, pp.-

E-commerce companies use different types of dark patterns to manipulate choices and earn higher revenues. This study aims to evaluate and prioritize dark patterns used by e-commerce companies to determine which dark patterns are the most profitable and risky.

The analytic hierarchy process (AHP) prioritizes the observed categories of dark patterns based on the literature. Several corporate and academic specialists were consulted to create a comparison matrix to assess the elements of the detected dark pattern types.

Economic indicators are the most significant aspect of every business. Consequently, many companies use manipulative methods such as dark patterns to boost their revenue. The study revealed that the revenue generated by the types of dark patterns varies greatly. It was found that exigency, social proof, forced action and sneaking generate the highest revenues, whereas obstruction and misdirection create only marginal revenues for an e-commerce company.

The limitation of the AHP study is that the rating scale used in the analysis is conceptual. Consequentially, pairwise comparisons may induce bias in the results.

This paper suggests methodical and operational techniques to choose the priority of dark patterns to drive profits with minimum tradeoffs. The dark pattern ranking technique might be carried out by companies once a year to understand the implications of any new dark patterns used.

The advantages of understanding the trade-offs of implementing dark patterns are massive. E-commerce companies can optimize their spent time and resources by implementing the most beneficial dark patterns and avoiding the ones that drive marginal profits and annoy consumers.

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Prioritizing dark patterns in the e-commerce industry – an empirical investigation using analytic hierarchy process10.1108/MBE-08-2023-0114Measuring Business Excellence2024-01-30© 2024 Emerald Publishing LimitedVibhav SinghNiraj Kumar VishvakarmaHoshiar MalVinod KumarMeasuring Business Excellenceahead-of-printahead-of-print2024-01-3010.1108/MBE-08-2023-0114https://www.emerald.com/insight/content/doi/10.1108/MBE-08-2023-0114/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Phygital approach to value co-creation in international museumshttps://www.emerald.com/insight/content/doi/10.1108/MBE-09-2023-0133/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is, through an exploratory analysis, to identify good practices implemented by international museums in the phygital context and their classification in terms of customer experiences, in order to identify innovative cultural value creation and co-creation practices. The authors adopt a qualitative approach of multiple case studies. The analysis conducted formed the information base through which to proceed with the classification of phygital customer experiences through the extended reality technologies framework The analysis conducted on the selected international museums shows that the phygital formula can take on different characteristics depending on the technologies used and the purpose to be achieved and can be a useful tool for the co-creation of cultural value. The originality of this contribution lies in the comparative analysis proposed among the case studies to intercept best practices in the phygital field, in the classification of phygital experiences through a novel frame of reference and in the identification of prospects for improvement of an emerging phenomenon in the literature on cultural sector management.Phygital approach to value co-creation in international museums
Laura Clemente, Gesualda Iodice, Francesco Carignani, Fabio Greco, Francesco Bifulco
Measuring Business Excellence, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this paper is, through an exploratory analysis, to identify good practices implemented by international museums in the phygital context and their classification in terms of customer experiences, in order to identify innovative cultural value creation and co-creation practices.

The authors adopt a qualitative approach of multiple case studies. The analysis conducted formed the information base through which to proceed with the classification of phygital customer experiences through the extended reality technologies framework

The analysis conducted on the selected international museums shows that the phygital formula can take on different characteristics depending on the technologies used and the purpose to be achieved and can be a useful tool for the co-creation of cultural value.

The originality of this contribution lies in the comparative analysis proposed among the case studies to intercept best practices in the phygital field, in the classification of phygital experiences through a novel frame of reference and in the identification of prospects for improvement of an emerging phenomenon in the literature on cultural sector management.

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Phygital approach to value co-creation in international museums10.1108/MBE-09-2023-0133Measuring Business Excellence2024-02-08© 2024 Emerald Publishing LimitedLaura ClementeGesualda IodiceFrancesco CarignaniFabio GrecoFrancesco BifulcoMeasuring Business Excellenceahead-of-printahead-of-print2024-02-0810.1108/MBE-09-2023-0133https://www.emerald.com/insight/content/doi/10.1108/MBE-09-2023-0133/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Agile development for urban digitalisation: insights from the creation of Dresden’s smart city strategyhttps://www.emerald.com/insight/content/doi/10.1108/MBE-09-2023-0142/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestDigitalising cities requires new urban governance processes that account for rapidly changing environments and technological advances. In this context, agile development methods have become valuable, if not necessary. However, agile development contradicts public administration practices of risk aversion and long-term planning. The purpose of this study is to discuss practical avenues for navigating these two contradictions by adapting agile development to the needs of public sector organisations. The authors review the collaborative elaboration of Dresden’s smart city strategy as a critical case study. Dresden’s smart city strategy was developed using agile development and quadruple-helix innovation. The year-long co-creation process involved stakeholders from various groups to conceive an integrated and sustainable vision for digitalisation-based urban development. Despite the apparent contradictions, this study finds that key aspects of agile development are feasible for public sector innovation. Firstly, risks can be strategically managed and distributed among administration and non-administration stakeholders. Secondly, while delivering value through short iterative loops, adherence to formal processes remains possible. Informal feedback cycles can be harmoniously combined with official statements, allowing iterative progress. The empirical material is based on a single case study and thus risks overemphasising the general applicability of the proposed methods. This paper outlines practical steps to greater agility for public administration engaged in digitalising cities. The paper conceptualises a forward and lateral momentum for the agile development of a smart city strategy that aims to reconcile formal policymaking processes with short-term loops and risk aversion with experimental value creation. This approach balanced risks, created value and enhanced the strategy‘s alignment with strategic frameworks, ultimately promoting innovation in the public sector. This paper proposes a novel, empirically grounded conceptualisation of implementing agile methods that explicitly recognises the peculiarities of public administrations. It conceptualises the orchestrated and pragmatic use of specific agile development methods to advance the digitalisation of cities.Agile development for urban digitalisation: insights from the creation of Dresden’s smart city strategy
Jörg Rainer Noennig, Filipe Mello Rose, Paul Stadelhofer, Anja Jannack, Swati Kulashri
Measuring Business Excellence, Vol. ahead-of-print, No. ahead-of-print, pp.-

Digitalising cities requires new urban governance processes that account for rapidly changing environments and technological advances. In this context, agile development methods have become valuable, if not necessary. However, agile development contradicts public administration practices of risk aversion and long-term planning. The purpose of this study is to discuss practical avenues for navigating these two contradictions by adapting agile development to the needs of public sector organisations.

The authors review the collaborative elaboration of Dresden’s smart city strategy as a critical case study. Dresden’s smart city strategy was developed using agile development and quadruple-helix innovation. The year-long co-creation process involved stakeholders from various groups to conceive an integrated and sustainable vision for digitalisation-based urban development.

Despite the apparent contradictions, this study finds that key aspects of agile development are feasible for public sector innovation. Firstly, risks can be strategically managed and distributed among administration and non-administration stakeholders. Secondly, while delivering value through short iterative loops, adherence to formal processes remains possible. Informal feedback cycles can be harmoniously combined with official statements, allowing iterative progress.

The empirical material is based on a single case study and thus risks overemphasising the general applicability of the proposed methods.

This paper outlines practical steps to greater agility for public administration engaged in digitalising cities. The paper conceptualises a forward and lateral momentum for the agile development of a smart city strategy that aims to reconcile formal policymaking processes with short-term loops and risk aversion with experimental value creation. This approach balanced risks, created value and enhanced the strategy‘s alignment with strategic frameworks, ultimately promoting innovation in the public sector.

This paper proposes a novel, empirically grounded conceptualisation of implementing agile methods that explicitly recognises the peculiarities of public administrations. It conceptualises the orchestrated and pragmatic use of specific agile development methods to advance the digitalisation of cities.

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Agile development for urban digitalisation: insights from the creation of Dresden’s smart city strategy10.1108/MBE-09-2023-0142Measuring Business Excellence2024-02-06© 2024 Jörg Rainer Noennig, Filipe Mello Rose, Paul Stadelhofer, Anja Jannack and Swati Kulashri.Jörg Rainer NoennigFilipe Mello RosePaul StadelhoferAnja JannackSwati KulashriMeasuring Business Excellenceahead-of-printahead-of-print2024-02-0610.1108/MBE-09-2023-0142https://www.emerald.com/insight/content/doi/10.1108/MBE-09-2023-0142/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Jörg Rainer Noennig, Filipe Mello Rose, Paul Stadelhofer, Anja Jannack and Swati Kulashri.http://creativecommons.org/licences/by/4.0/legalcode