Emerald | Journal of Facilities Management | Table of Contents http://www.emeraldinsight.com/1472-5967.htm Table of contents from the most recently published issue of Journal of Facilities Management Journal en-gb Tue, 29 Apr 2014 00:00:00 +0100 2013 Emerald Group Publishing Limited editorial@emeraldinsight.com support@emeraldinsight.com 60 Emerald | Journal of Facilities Management | Table of Contents http://www.emeraldinsight.com/common_assets/img/covers_journal/jfmcover.gif http://www.emeraldinsight.com/1472-5967.htm 120 157 The effect of ISO14001 certification in property management on property price http://www.emeraldinsight.com/journals.htm?issn=1472-5967&volume=12&issue=2&articleid=17108290&show=abstract http://www.emeraldinsight.com/10.1108/JFM-03-2013-0015 <strong>Abstract</strong><br /><br /><B>Purpose</B> – As environmental awareness has become increasingly pronounced among various stakeholders such as governments and communities, many businesses start to adopt a more environmental-friendly approach in their operations. Even a service-oriented industry such as property management is no exception. One way to showcase a company's commitment to this cause is to become ISO14001-certified, under which it is required to implement an environmental management system. In light of this, this paper aims to investigate the impact of this certification in property management, along with two other well-known management certifications/awards in ISO9001 and Hong Kong Management Association Quality Award (HKMAQA), on property price. <B>Design/methodology/approach</B> – The hedonic price model was used to determine whether or not there is a relationship between ISO14001 certification (as well as ISO9001 and HKMAQA) and property price, and if so, its impact. Three districts from different parts of Hong Kong, including 17 private residential developments, were covered in this research. <B>Findings</B> – The results show that a flat managed by a company with ISO9001 certification is 8.87 percent higher than another flat managed by a non-ISO9001-certified property management companies (PMC); the adoption of ISO14001 certification appears to help generate a premium of about 3.65 percent in property price for a PMC which has already been ISO9001-certified; and for a company already with both ISO9001/14001 certifications, the obtaining of HKMAQA brings about an extra 15.37 percent in housing price. It can be said that the impact of ISO14001 certification on property value is smaller than that of the other two management standards. <B>Research limitations/implications</B> – The findings do not necessarily suggest that the adoption of ISO14001 (or HKMAMA) generates the exact same premium to a residential property by itself, as two or more components in tandem may create more value than the sum of the parts. Nonetheless, considering that most companies have already been ISO9001-certified prior to considering an ISO14001 certification, they, as separate variables, are inevitably highly correlated which could be an issue when using methods such as hedonic models. This renders the assessment of the impact on property price solely attributed to ISO14001 rather problematic if they are studied together. <B>Practical implications</B> – In the short run, ISO14001 certification, as a public relations tool, might actually help flats within these developments to gain an advantage over the competitors within the district, or at least offset the adverse impact of some of its intrinsic defects in order to stay competitive (for instance, the age issue and the smaller brand name effect due to the development's lack of scope), but not in the long run. <B>Originality/value</B> – The paper has provided some insights regarding the effect of various management standard certifications in property management, from the perspective of the end-users (i.e. homebuyers), rather than from that of those involved in the operations as seen in previous studies. This serves as a reference for developers, property managers, buyers, and users alike. Article literatinetwork@emeraldinsight.com (Eddie Chi-man Hui, Cheuk-kin Tse, Ka-hung Yu) Tue, 29 Apr 2014 00:00:00 +0100 Research trend of joint ventures in construction: a two-decade taxonomic review http://www.emeraldinsight.com/journals.htm?issn=1472-5967&volume=12&issue=2&articleid=17108291&show=abstract http://www.emeraldinsight.com/10.1108/JFM-04-2013-0022 <strong>Abstract</strong><br /><br /><B>Purpose</B> – This paper aims to systematically and critically explore the research trend of construction joint ventures (CJVs) in some selected leading construction journals over the past two decades between 1993 and 2012. It is also expected that some valuable insights into the extended application of JVs to facilities service management and maintenance could be generated from the research findings. <B>Design/methodology/approach</B> – A powerful search engine “Scopus” was selected to identify those journals that have published CJV-related articles. The papers related to CJVs, as retrieved from the selected journals, were first classified based on their relevance to CJV study and were then analyzed in terms of the annual number of CJV-related publications, research focus of CJV studies and the applied research methods and techniques. Future research directions are suggested to enrich and add value to the extant literature about CJVs. <B>Findings</B> – An apparent increasing trend of research on CJVs has been witnessed over the past two decades. A critical analysis of the two-decade research outputs indicated that research topics of CJVs published in the selected journals consist of several key areas: theory and model development; motives, benefits and other strategic demands of application; performance measurement or management; risk assessment or management; influential factors for practice; problematic issues and challenges in practice; and managerial practices of CJVs in the industry. This study also identified that the research methods employed in CJV studies are predominantly questionnaire survey, case study, literature review/analysis, and interview. Research techniques applied in CJV studies were classified into seven main groups, with rank-order analysis, structural equation modelling and regression analysis being the three mostly adopted analytical tools. <B>Research limitations/implications</B> – The critical review of CJV literature reveals several inherent limitations of the existing research and practices of CJVs, The research findings also help visualize future research directions associated with the identification of barriers to the adoption and successful operation of CJVs, investigation of the appropriateness and effectiveness of CJV contracting strategies, and exploration into possible strategies for improving the industrial applications in future. <B>Originality/value</B> – Joint ventures have been extensively used in the construction sector, which calls for the need of more rigorous and meaningful research to guide the appropriate and effective use of it. The findings of this taxonomic review could provide useful insights towards researchers into shaping their research foci under the umbrella of CJVs to suit the demands of both the literature base and the real construction market. Article literatinetwork@emeraldinsight.com (Yuming Hong, Daniel W.M. Chan) Tue, 29 Apr 2014 00:00:00 +0100 The influence of office type on satisfaction and perceived productivity support http://www.emeraldinsight.com/journals.htm?issn=1472-5967&volume=12&issue=2&articleid=17108292&show=abstract http://www.emeraldinsight.com/10.1108/JFM-02-2013-0011 <strong>Abstract</strong><br /><br /><B>Purpose</B> – The aim of this research is to determine whether the type of office environment has an impact on satisfaction with the office environment and productivity support. <B>Design/methodology/approach</B> – Three office types that are most common in The Netherlands were distinguished: individual and shared room offices, combi offices and flex offices. 11,799 respondents filled out a questionnaire measuring satisfaction with the work environment and its contribution to productivity. <B>Findings</B> – Regression analysis was used to investigate whether these factors were influenced by office type. Results show that office type is a significant predictor. While in combi and flex offices people can choose to work at diverse workspaces, people evaluate productivity support, concentration and privacy less positive than people working in individual and shared room offices. In combi offices, but not in flex offices, people are more satisfied with communication than in individual and shared room offices. <B>Practical implications</B> – Nevertheless, satisfaction with the organization explains the most variance with regard to satisfaction with the office environment and productivity support. <B>Originality/value</B> – In The Netherlands, there are a lot of office buildings with a combi or flexible office concept. The large dataset on which the comparison is based, is a real plus for the research. Article literatinetwork@emeraldinsight.com (Iris De Been, Marion Beijer) Tue, 29 Apr 2014 00:00:00 +0100 Measuring risk management performance within a capital program http://www.emeraldinsight.com/journals.htm?issn=1472-5967&volume=12&issue=2&articleid=17108293&show=abstract http://www.emeraldinsight.com/10.1108/JFM-03-2013-0018 <strong>Abstract</strong><br /><br /><B>Purpose</B> – The purpose of this study is to describe how the University of Minnesota's capital program implemented risk management metrics on 266 construction projects and to present the results of the risk metrics. <B>Design/methodology/approach</B> – The implementation of Weekly Risk Reports (WRR) on the university construction projects captured information on the internal and external efforts related to minimizing project risks. The report implemented captured project risks, management plans, cost changes and schedule delays. <B>Findings</B> – Findings reveal that the university was able to effectively capture project risk metrics through the WRR. The risk metrics identified the risks categories that impacted the 266 project costs and schedules. Through these findings, the university has a better understanding of how their internal stakeholders create the greatest risk to impacting the project cost and schedule. This paper presents the risk impacts collected from the 266 projects. <B>Research limitations/implications</B> – A complete analysis of the risk metrics was limited in this research due to the extensive measurements collected. Future analysis will provide additional findings from the risk information. <B>Originality/value</B> – The paper presents both the implementation and the risk management measurements used within a capital program of a major university to provide understanding of the common risks that are involved with capital projects. Article literatinetwork@emeraldinsight.com (Anthony J. Perrenoud, Brian C. Lines, Kenneth T. Sullivan) Tue, 29 Apr 2014 00:00:00 +0100 Conserving cultural values of heritage buildings from the facilities management perspective in Malaysia http://www.emeraldinsight.com/journals.htm?issn=1472-5967&volume=12&issue=2&articleid=17108294&show=abstract http://www.emeraldinsight.com/10.1108/JFM-06-2013-0031 <strong>Abstract</strong><br /><br /><B>Purpose</B> – The paper describes how expert views were elicited in developing a conceptual framework of conserving cultural values of heritage buildings (CVHB) from the facilities management perspective (<IT>fm</IT>). It proposes the manifestation of <IT>fm</IT> perspective of <IT>people</IT>, <IT>place</IT>, <IT>process</IT>, and <IT>technology</IT> as a tool to sustain the physical condition and integrity of a HB and its CV according to <IT>fm</IT> dimension before a HB is endorsed as a heritage. The linkages between <IT>fm</IT> and CVHB will help to produce a guideline for conserving CVHB from <IT>fm</IT> perspective (CVHB<IT>fm</IT>) at the initial phase of conservation in Malaysia. The paper aims to discuss these issues. <B>Design/methodology/approach</B> – The study opted for an exploratory approach; three expert interviews were conducted from three levels of conservation practitioners drawn from <IT>strategic</IT>, <IT>tactical</IT>, and <IT>operational</IT> levels. A matrix thematic was used to manifest the qualitative variables in mapping the conceptual framework. The respondents will provide views and linkages between eight criteria of CVHB (<IT>social</IT>, <IT>economic</IT>, <IT>political</IT>, <IT>historic</IT>, <IT>aesthetical</IT>, <IT>scientific</IT>, <IT>age</IT>, and <IT>ecological</IT>) and <IT>fm</IT> dimension (<IT>people</IT>, <IT>place</IT>, <IT>process</IT>, and <IT>technology</IT>) in conserving a HB at the preliminary phase of conservation. The responses from these respondents will provide insights into how <IT>fm</IT> perspective manifest and epistemological construct with CVHB variables that will be integrated in a case study method for further investigation inquiry. <B>Findings</B> – In this paper, the study indicates an <IT>fm</IT> perspective of <IT>people</IT>, <IT>place</IT>, <IT>process</IT>, and <IT>technology</IT>, associates and epistemological constructed with CVHB criteria of <IT>social</IT>, <IT>historic</IT>, <IT>aesthetical</IT>, and <IT>scientific</IT> in sustaining the physical condition and integrity of CVHB from <IT>fm</IT> dimension in Malaysia. The respondents from three levels of conservation practitioners (<IT>strategic</IT>, <IT>tactical</IT>, and <IT>operational</IT>) have explained and elaborated briefly the connotation between CVHB and <IT>fm</IT> in mapping the framework. It also provides insights into how <IT>fm</IT> dimension manifests with those CVHB variables in conserving a HB before it is endorsed as a <IT>heritage</IT> at the initial stage of conservation. <B>Originality/value</B> – Moving from this exploratory study, further research will be undertaken. In-depth interviews will be carried out with a rigorous emphasis on <IT>fm</IT> and eight criteria of CVHB with a greater number of experts on HB conservation from <IT>strategic</IT>, <IT>tactical</IT>, and <IT>operational</IT> levels in Malaysia. Documents suggested during the initial study such as The National Heritage Act 2005 (Malaysia) and UNESCO's outstanding universal values (OUV) will be analysed and framed in mapping the conceptual framework. Further investigation will assist Malaysia in advancing the application of <IT>fm</IT> perspective to enhance the conservation of HB and its CV by highlighting the role of <IT>fm</IT> as a robust tool in sustaining the integrity HB in Malaysia. Article literatinetwork@emeraldinsight.com (Hasif Rafidee Bin Hasbollah, David Baldry) Tue, 29 Apr 2014 00:00:00 +0100 Can the use of a social media and SMS based information platforms be used to improve the healthcare in Thailand? http://www.emeraldinsight.com/journals.htm?issn=1472-5967&volume=12&issue=2&articleid=17108295&show=abstract Editorial literatinetwork@emeraldinsight.com (Kieran Mulholland) Tue, 29 Apr 2014 00:00:00 +0100