Journal of Enterprise Information ManagementTable of Contents for Journal of Enterprise Information Management. List of articles from the current issue, including Just Accepted (EarlyCite)https://www.emerald.com/insight/publication/issn/1741-0398/vol/37/iss/1?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestJournal of Enterprise Information ManagementEmerald Publishing LimitedJournal of Enterprise Information ManagementJournal of Enterprise Information Managementhttps://www.emerald.com/insight/proxy/containerImg?link=/resource/publication/journal/601573be9da1b46dc59007c15dd69c2f/urn:emeraldgroup.com:asset:id:binary:jeim.cover.jpghttps://www.emerald.com/insight/publication/issn/1741-0398/vol/37/iss/1?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestA servant perspective of leadership and knowledge co-creation process for IT/IS exploration-exploitation innovation in the B2B enterprise contexthttps://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2023-0110/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to build an integrated model for information technology (IT)/information system (IS) team exploration and exploitation innovation in the business-to-business (B2B) enterprise context by empirically investigating the mediating role of tacit-explicit knowledge co-creation and exploring the behavior approach of servant leaders for IT/IS team exploration-exploitation innovation. The authors' analysis was supported by 182 enterprise-IT/IS teams (403 participants) in Taiwan. The authors used a questionnaire and Structural Equation Model (SEM)-SmartPLS to validate the development model. This study examines IT/IS exploration-exploitation innovation using a combination of quantitative survey research and qualitative case studies. The specific roles of direct and mediating effects for two innovations of IT/IS team exploration and exploitation were investigated. The findings show a direct effect of knowledge creation (tacit and explicit) on IT/IS team exploration-exploitation innovation. Servant leader behavior positively influences tacit-explicit knowledge co-creation practices, IT/IS team exploration and exploitation. Moreover, knowledge creation (tacit and explicit) successfully mediates the correlation between servant leaders and IT/IS team innovations (for exploration and exploitation). Managers, IT/IS consultants and enterprises at the executive level are suggested to encourage knowledge co-creation practices, both tacit and explicit to support their IT/IS team innovation. The greater the degree of explicit knowledge (i.e. socialization and internalization) and tacit knowledge creation (i.e. externalization and combination), the greater will be the opportunities for meeting the enterprise-IT/IS team exploration and exploitation innovation goals. The project manager may follow servant leadership behavior to promote effective knowledge co-creation process on the IT/IS team. This effort contributes to greater and new understanding of how ambidexterity capability, tacit-explicit knowledge co-creation (mediators) and servant leaders for IT/IS team exploration-exploitation innovation in the B2B enterprise context and new foundations for future studies on a cross-enterprise IT/IS team. This research is also the first empirical effort to understand how a servant perspective leadership contributes through the knowledge co-creation process for IT/IS exploration-exploitation innovation.A servant perspective of leadership and knowledge co-creation process for IT/IS exploration-exploitation innovation in the B2B enterprise context
Margaret L. Sheng, Saide Saide
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.1-23

This study aims to build an integrated model for information technology (IT)/information system (IS) team exploration and exploitation innovation in the business-to-business (B2B) enterprise context by empirically investigating the mediating role of tacit-explicit knowledge co-creation and exploring the behavior approach of servant leaders for IT/IS team exploration-exploitation innovation.

The authors' analysis was supported by 182 enterprise-IT/IS teams (403 participants) in Taiwan. The authors used a questionnaire and Structural Equation Model (SEM)-SmartPLS to validate the development model. This study examines IT/IS exploration-exploitation innovation using a combination of quantitative survey research and qualitative case studies.

The specific roles of direct and mediating effects for two innovations of IT/IS team exploration and exploitation were investigated. The findings show a direct effect of knowledge creation (tacit and explicit) on IT/IS team exploration-exploitation innovation. Servant leader behavior positively influences tacit-explicit knowledge co-creation practices, IT/IS team exploration and exploitation. Moreover, knowledge creation (tacit and explicit) successfully mediates the correlation between servant leaders and IT/IS team innovations (for exploration and exploitation).

Managers, IT/IS consultants and enterprises at the executive level are suggested to encourage knowledge co-creation practices, both tacit and explicit to support their IT/IS team innovation. The greater the degree of explicit knowledge (i.e. socialization and internalization) and tacit knowledge creation (i.e. externalization and combination), the greater will be the opportunities for meeting the enterprise-IT/IS team exploration and exploitation innovation goals. The project manager may follow servant leadership behavior to promote effective knowledge co-creation process on the IT/IS team.

This effort contributes to greater and new understanding of how ambidexterity capability, tacit-explicit knowledge co-creation (mediators) and servant leaders for IT/IS team exploration-exploitation innovation in the B2B enterprise context and new foundations for future studies on a cross-enterprise IT/IS team. This research is also the first empirical effort to understand how a servant perspective leadership contributes through the knowledge co-creation process for IT/IS exploration-exploitation innovation.

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A servant perspective of leadership and knowledge co-creation process for IT/IS exploration-exploitation innovation in the B2B enterprise context10.1108/JEIM-03-2023-0110Journal of Enterprise Information Management2024-01-08© 2023 Emerald Publishing LimitedMargaret L. ShengSaide SaideJournal of Enterprise Information Management3712024-01-0810.1108/JEIM-03-2023-0110https://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2023-0110/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Service-oriented manufacturing supply chain: risks and their resonant effecthttps://www.emerald.com/insight/content/doi/10.1108/JEIM-10-2022-0394/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis research aims to specialise in the investigation of risk management for service-oriented manufacturing supply chains via two stages, highlighting its differences from manufacturing. The research article is commenced by executing an encyclopedic review of earlier research to ascertain the distinctive traits of service-oriented manufacturing supply chains and identify prevalent risks. Secondly, an empirical study in the construction field, amongst the industry hardest struck in the mist of the COVID-19 epidemic, is conducted to thoroughly inspect the resonant effect of these risks on service-oriented manufacturing supply chain performance. In this study, to validate the resonant effect mechanism, a thorough assessment is undertaken by juxtaposing theoretical model to a newly constructed comparative model that encompasses the single effects of risks on supply chain performance. 63% variance of service-oriented manufacturing supply chain performance was showcased by the resonant effect model, compared with 46.3% in the comparative model. Moreover, each risk exerts a more glaringly significant impact on supply chain performance, asserting the mechanism of the resonant influence. Another noteworthy result involves the demand risk possessing a low effect on supply chain performance, thus emphasising the superiority of service-oriented manufacturing supply chains. Future research endeavours should hinge on the optimal “resonant” model explosion, thereby foreseeing and alleviating worst-case scenarios to guarantee the robustness and resilience of supply chain networks. Indubitably, reducing the intensity of the resonant effect revolves around lowering the coefficient of “a,” thereby restricting/eliminating the link among risks. Therefore, the suggested resonant impact model might thus serve as “a road map”. In light of the aforementioned considerations, it is advisable that supply chain executives employ supply chain management tactics namely avoidance, prediction, and postponement, but only after meticulous consideration the costs and benefits of adopting such strategies. The service-oriented manufacturing supply chain features and advantages have been analysed and explained throughout the article. The data gathered during the COVID-19 pandemic is a captivating and topical point of this paper.Service-oriented manufacturing supply chain: risks and their resonant effect
An Thi Binh Duong, Uyen My Diep, Paulo Sampaio, Maria Carvalho, Hai Thanh Pham, Thu-Hang Hoang, Dung Quang Truong, Huy Quang Truong
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.24-54

This research aims to specialise in the investigation of risk management for service-oriented manufacturing supply chains via two stages, highlighting its differences from manufacturing. The research article is commenced by executing an encyclopedic review of earlier research to ascertain the distinctive traits of service-oriented manufacturing supply chains and identify prevalent risks. Secondly, an empirical study in the construction field, amongst the industry hardest struck in the mist of the COVID-19 epidemic, is conducted to thoroughly inspect the resonant effect of these risks on service-oriented manufacturing supply chain performance.

In this study, to validate the resonant effect mechanism, a thorough assessment is undertaken by juxtaposing theoretical model to a newly constructed comparative model that encompasses the single effects of risks on supply chain performance.

63% variance of service-oriented manufacturing supply chain performance was showcased by the resonant effect model, compared with 46.3% in the comparative model. Moreover, each risk exerts a more glaringly significant impact on supply chain performance, asserting the mechanism of the resonant influence. Another noteworthy result involves the demand risk possessing a low effect on supply chain performance, thus emphasising the superiority of service-oriented manufacturing supply chains.

Future research endeavours should hinge on the optimal “resonant” model explosion, thereby foreseeing and alleviating worst-case scenarios to guarantee the robustness and resilience of supply chain networks.

Indubitably, reducing the intensity of the resonant effect revolves around lowering the coefficient of “a,” thereby restricting/eliminating the link among risks. Therefore, the suggested resonant impact model might thus serve as “a road map”. In light of the aforementioned considerations, it is advisable that supply chain executives employ supply chain management tactics namely avoidance, prediction, and postponement, but only after meticulous consideration the costs and benefits of adopting such strategies.

The service-oriented manufacturing supply chain features and advantages have been analysed and explained throughout the article. The data gathered during the COVID-19 pandemic is a captivating and topical point of this paper.

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Service-oriented manufacturing supply chain: risks and their resonant effect10.1108/JEIM-10-2022-0394Journal of Enterprise Information Management2023-12-29© 2023 Emerald Publishing LimitedAn Thi Binh DuongUyen My DiepPaulo SampaioMaria CarvalhoHai Thanh PhamThu-Hang HoangDung Quang TruongHuy Quang TruongJournal of Enterprise Information Management3712023-12-2910.1108/JEIM-10-2022-0394https://www.emerald.com/insight/content/doi/10.1108/JEIM-10-2022-0394/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Privacy paradox resolution in mHealth: the moderating effect of rationality degreehttps://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2023-0119/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe collection and use of personal medical information for mobile health (mHealth) service raise significant privacy concerns. In this context, this study aims to explore the privacy paradox and its impact from the perspective of paradox resolution. Based on social support theory and privacy calculus theory, this study first studies the effect of social support on perceived benefits, and explores the moderating effect of perceived health status on the privacy trade-off process. Secondly, the study examines the path of “privacy concerns – disclosure intention – disclosure behavior” to verify the existence of the privacy paradox. Following this, based on rational choice theory, the rationality degree is introduced as a moderating variable to investigate both its impact on the central route and the strength of this impact on the privacy paradox. Empirical results show that informational support and emotional support influence perceived benefits significantly. Perceived benefits significantly influence privacy concerns, and perceived health status has a significant positive moderating effect. The authors further find that there is a privacy paradox within the mHealth context, and the privacy paradox is moderated negatively by rationality degree. The findings indicate that the impact strength of the privacy paradox will decrease with increases in rationality degree. The findings indicate that it is crucial to evaluate the privacy paradox and its impact from the perspective of paradox resolution. This study offers a complete comprehension of the privacy paradox in mHealth and provides several valuable recommendations for enhancing both mHealth services and privacy controls.Privacy paradox resolution in mHealth: the moderating effect of rationality degree
Guang Zhu, Fengjing Li, Yi Yan, Hustin Guenis
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.55-75

The collection and use of personal medical information for mobile health (mHealth) service raise significant privacy concerns. In this context, this study aims to explore the privacy paradox and its impact from the perspective of paradox resolution.

Based on social support theory and privacy calculus theory, this study first studies the effect of social support on perceived benefits, and explores the moderating effect of perceived health status on the privacy trade-off process. Secondly, the study examines the path of “privacy concerns – disclosure intention – disclosure behavior” to verify the existence of the privacy paradox. Following this, based on rational choice theory, the rationality degree is introduced as a moderating variable to investigate both its impact on the central route and the strength of this impact on the privacy paradox.

Empirical results show that informational support and emotional support influence perceived benefits significantly. Perceived benefits significantly influence privacy concerns, and perceived health status has a significant positive moderating effect. The authors further find that there is a privacy paradox within the mHealth context, and the privacy paradox is moderated negatively by rationality degree. The findings indicate that the impact strength of the privacy paradox will decrease with increases in rationality degree.

The findings indicate that it is crucial to evaluate the privacy paradox and its impact from the perspective of paradox resolution.

This study offers a complete comprehension of the privacy paradox in mHealth and provides several valuable recommendations for enhancing both mHealth services and privacy controls.

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Privacy paradox resolution in mHealth: the moderating effect of rationality degree10.1108/JEIM-03-2023-0119Journal of Enterprise Information Management2023-11-07© 2023 Emerald Publishing LimitedGuang ZhuFengjing LiYi YanHustin GuenisJournal of Enterprise Information Management3712023-11-0710.1108/JEIM-03-2023-0119https://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2023-0119/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Blockchain-based governance implications for ecologically sustainable supply chain managementhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2022-0055/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe authors explore the impact of an emerging technology, blockchain technology, on diverse governance mechanisms and sustainable supply chain practices and how its relationships with the linkage of these elements. The methodology incorporates a literature review and a qualitative empirical analysis of the Electronic Product Environmental Assessment Tool (EPEAT) standards. Expert opinions from various firms and organizations within the electronics sector are assessed. Through a thematic analysis, the relationships are identified and examined. Data immutability, transparency and traceability capabilities of blockchain technology enhance the relationship between environmental standards and ecological supply chain sustainability practices. Although immature, the blockchain can influence the governance of supply chain sustainability practices. Immaturity of technology, lack of expertise, sharing information and trust have delayed adoption. There is limited empirical evidence regarding blockchain's impact on governance mechanisms, specifically hybrid public-private mechanisms and sustainable supply chain practices. The study further evaluates how particular blockchain features may exert varying influences on these aspects and different sustainable supply chain traits. As an exploratory study, it proposes new areas for further research, including how blockchain's traceability function can improve sustainability standard adoption. Additionally, there is a call for integrating blockchain with technologies like IoT and sensors which may influence supply chain governance mechanisms, standards and sustainability practices.Blockchain-based governance implications for ecologically sustainable supply chain management
Luis Jimenez-Castillo, Joseph Sarkis, Sara Saberi, Tianchi Yao
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.76-99

The authors explore the impact of an emerging technology, blockchain technology, on diverse governance mechanisms and sustainable supply chain practices and how its relationships with the linkage of these elements.

The methodology incorporates a literature review and a qualitative empirical analysis of the Electronic Product Environmental Assessment Tool (EPEAT) standards. Expert opinions from various firms and organizations within the electronics sector are assessed. Through a thematic analysis, the relationships are identified and examined.

Data immutability, transparency and traceability capabilities of blockchain technology enhance the relationship between environmental standards and ecological supply chain sustainability practices. Although immature, the blockchain can influence the governance of supply chain sustainability practices. Immaturity of technology, lack of expertise, sharing information and trust have delayed adoption.

There is limited empirical evidence regarding blockchain's impact on governance mechanisms, specifically hybrid public-private mechanisms and sustainable supply chain practices. The study further evaluates how particular blockchain features may exert varying influences on these aspects and different sustainable supply chain traits. As an exploratory study, it proposes new areas for further research, including how blockchain's traceability function can improve sustainability standard adoption. Additionally, there is a call for integrating blockchain with technologies like IoT and sensors which may influence supply chain governance mechanisms, standards and sustainability practices.

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Blockchain-based governance implications for ecologically sustainable supply chain management10.1108/JEIM-02-2022-0055Journal of Enterprise Information Management2023-12-15© 2023 Emerald Publishing LimitedLuis Jimenez-CastilloJoseph SarkisSara SaberiTianchi YaoJournal of Enterprise Information Management3712023-12-1510.1108/JEIM-02-2022-0055https://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2022-0055/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Orchestrating a global business services portfolio in a plural sourcing context: the mediating role of modularised business processeshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-04-2023-0217/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestTo co-create value through dynamic collaborations, enterprises and their suppliers need to orchestrate the integration of complementary resources when providing business services. As such enterprises' strategic decision to apply a plural sourcing strategy to establish dynamic collaborations with their suppliers implies that both in-house and outsourced business services should be bundled into a business services portfolio. However, the antecedents that affect a business services portfolio have rarely conceptually been identified. Drawing on resource orchestration theory, the authors theoretically developed and empirically validated a business services portfolio conceptual model. The model aims at explaining the critical antecedents to a business services portfolio based on a unique data set, comprising 121 international enterprises with variation in the degree of outsourcing, size, geographies and maturity. Partial least squares structural equation modelling was used to examine the relationships among the antecedents and a business services portfolio. The findings show that the antecedent, i.e. plural sourcing strategy, modularised business processes and customer orientation have a direct and significant effect on the enterprises' business services portfolio orchestration. The results of the mediation test indicate that modularised business processes fully mediate the relationships between three independent variables with the orchestration of business services portfolio. This study is the first to analyse the impact of plural sourcing strategy, modularised business processes and customer orientation on the business services portfolio orchestration from a plural sourcing context. Additionally, it examines the mediating role of modularised business processes in the relationship between the antecedents and business services portfolio orchestration.Orchestrating a global business services portfolio in a plural sourcing context: the mediating role of modularised business processes
Albert Plugge, Shahrokh Nikou, Henry Robben, Henk Kievit
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.100-124

To co-create value through dynamic collaborations, enterprises and their suppliers need to orchestrate the integration of complementary resources when providing business services. As such enterprises' strategic decision to apply a plural sourcing strategy to establish dynamic collaborations with their suppliers implies that both in-house and outsourced business services should be bundled into a business services portfolio. However, the antecedents that affect a business services portfolio have rarely conceptually been identified.

Drawing on resource orchestration theory, the authors theoretically developed and empirically validated a business services portfolio conceptual model. The model aims at explaining the critical antecedents to a business services portfolio based on a unique data set, comprising 121 international enterprises with variation in the degree of outsourcing, size, geographies and maturity. Partial least squares structural equation modelling was used to examine the relationships among the antecedents and a business services portfolio.

The findings show that the antecedent, i.e. plural sourcing strategy, modularised business processes and customer orientation have a direct and significant effect on the enterprises' business services portfolio orchestration. The results of the mediation test indicate that modularised business processes fully mediate the relationships between three independent variables with the orchestration of business services portfolio.

This study is the first to analyse the impact of plural sourcing strategy, modularised business processes and customer orientation on the business services portfolio orchestration from a plural sourcing context. Additionally, it examines the mediating role of modularised business processes in the relationship between the antecedents and business services portfolio orchestration.

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Orchestrating a global business services portfolio in a plural sourcing context: the mediating role of modularised business processes10.1108/JEIM-04-2023-0217Journal of Enterprise Information Management2023-11-13© 2023 Emerald Publishing LimitedAlbert PluggeShahrokh NikouHenry RobbenHenk KievitJournal of Enterprise Information Management3712023-11-1310.1108/JEIM-04-2023-0217https://www.emerald.com/insight/content/doi/10.1108/JEIM-04-2023-0217/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Analyzing the barriers to green supply chain management implementation: a case study of the Vietnamese agriculture sectorhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-10-2021-0459/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis research study aims to identify and rank the most substantial barriers to implementing green supply chain management (GSCM) in the Vietnamese agriculture industry. The Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) techniques have been employed for this work to rank the critical GSCM barriers. The rankings were determined based on the expertise and input of ten experts from Vietnamese agriculture firms who participated as respondents. This study has identified seven clusters of barriers, which encompass a total of 19 sub-barriers. Among these obstacles, the categories of financial costs and external stakeholders have emerged as the top priority barriers that require immediate attention and resolution. Meanwhile, the technology and strategic management clusters have a relatively weaker impact on GSCM implementation. These findings provide valuable guidelines for the top managers in this sector to consider before systematically deciding on the GSCM implementation problems to improve performance and competitive advantage. This work focuses on considering GSCM barriers for the Vietnamese agriculture industry; hence, it enriches the GSCM literature by offering perspectives from a transitional market, which results in variations in the barriers, categorization and importance ranking.Analyzing the barriers to green supply chain management implementation: a case study of the Vietnamese agriculture sector
Manh-Hoang Do, Yung-Fu Huang, Vu-Dung-Van Phan
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.125-147

This research study aims to identify and rank the most substantial barriers to implementing green supply chain management (GSCM) in the Vietnamese agriculture industry.

The Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) techniques have been employed for this work to rank the critical GSCM barriers. The rankings were determined based on the expertise and input of ten experts from Vietnamese agriculture firms who participated as respondents.

This study has identified seven clusters of barriers, which encompass a total of 19 sub-barriers. Among these obstacles, the categories of financial costs and external stakeholders have emerged as the top priority barriers that require immediate attention and resolution. Meanwhile, the technology and strategic management clusters have a relatively weaker impact on GSCM implementation.

These findings provide valuable guidelines for the top managers in this sector to consider before systematically deciding on the GSCM implementation problems to improve performance and competitive advantage.

This work focuses on considering GSCM barriers for the Vietnamese agriculture industry; hence, it enriches the GSCM literature by offering perspectives from a transitional market, which results in variations in the barriers, categorization and importance ranking.

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Analyzing the barriers to green supply chain management implementation: a case study of the Vietnamese agriculture sector10.1108/JEIM-10-2021-0459Journal of Enterprise Information Management2023-11-07© 2023 Emerald Publishing LimitedManh-Hoang DoYung-Fu HuangVu-Dung-Van PhanJournal of Enterprise Information Management3712023-11-0710.1108/JEIM-10-2021-0459https://www.emerald.com/insight/content/doi/10.1108/JEIM-10-2021-0459/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Functional or financial remedies? The effectiveness of recovery strategies after a data breachhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-10-2022-0372/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to examine the relative effectiveness of functional and financial remedies in influencing customers' negative coping responses in the event of a data breach. It also uncovers the different mediating roles played by customers' feelings of anger and fear in the process of data breach recovery. This study thus differs from the literature, which has primarily focused on the impact of financial compensation and apologies for service failures in face-to-face environments. Two scenario-based experiments were conducted to empirically validate the model. The authors received 302 copies of the questionnaire, of which 269 were valid. This study finds that functional remedies are more effective than financial remedies when sensitive information has been compromised, but there is no significant difference between the effectiveness of the two remedies when nonsensitive information has been compromised. In addition, functional remedies influence negative coping behaviors directly and indirectly; the indirect effect is achieved through the reduction of fear and anger. Contrary to the authors' expectation, financial remedies do not have a direct effect on negative coping behaviors; they can indirectly affect negative coping behaviors by reducing anger but do not affect negative coping behaviors by reducing fear. This study provides key insights into how to manage customer reactions in the event of a data breach, suggesting the use of carefully designed recovery strategies. Companies must attend to customers' specific emotional responses to manage their negative coping behaviors. This study extends the limited literature on data breach recovery actions by investigating the different effectiveness of functional and financial remedies in the event of a data breach. It also uncovers how functional and financial recovery strategies affect customers' negative coping behaviors by revealing the different mediating effects of fear and anger.Functional or financial remedies? The effectiveness of recovery strategies after a data breach
Yuanyuan Guo, Chaoyou Wang, Xiaoting Chen
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.148-169

This study aims to examine the relative effectiveness of functional and financial remedies in influencing customers' negative coping responses in the event of a data breach. It also uncovers the different mediating roles played by customers' feelings of anger and fear in the process of data breach recovery. This study thus differs from the literature, which has primarily focused on the impact of financial compensation and apologies for service failures in face-to-face environments.

Two scenario-based experiments were conducted to empirically validate the model. The authors received 302 copies of the questionnaire, of which 269 were valid.

This study finds that functional remedies are more effective than financial remedies when sensitive information has been compromised, but there is no significant difference between the effectiveness of the two remedies when nonsensitive information has been compromised. In addition, functional remedies influence negative coping behaviors directly and indirectly; the indirect effect is achieved through the reduction of fear and anger. Contrary to the authors' expectation, financial remedies do not have a direct effect on negative coping behaviors; they can indirectly affect negative coping behaviors by reducing anger but do not affect negative coping behaviors by reducing fear.

This study provides key insights into how to manage customer reactions in the event of a data breach, suggesting the use of carefully designed recovery strategies. Companies must attend to customers' specific emotional responses to manage their negative coping behaviors.

This study extends the limited literature on data breach recovery actions by investigating the different effectiveness of functional and financial remedies in the event of a data breach. It also uncovers how functional and financial recovery strategies affect customers' negative coping behaviors by revealing the different mediating effects of fear and anger.

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Functional or financial remedies? The effectiveness of recovery strategies after a data breach10.1108/JEIM-10-2022-0372Journal of Enterprise Information Management2023-12-13© 2023 Emerald Publishing LimitedYuanyuan GuoChaoyou WangXiaoting ChenJournal of Enterprise Information Management3712023-12-1310.1108/JEIM-10-2022-0372https://www.emerald.com/insight/content/doi/10.1108/JEIM-10-2022-0372/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The impact of digitalization on CSR disclosure: a governance perspectivehttps://www.emerald.com/insight/content/doi/10.1108/JEIM-04-2023-0177/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestDigitalization is increasingly important for promoting authentic CSR practices. Firms with higher CSR levels motivate their employees to pursue their goals and demonstrate their social responsibility. However, the literature has not adequately examined how firm-level digitalization influences corporate sustainability from a governance perspective. This study aims to fill this gap by exploring how digitalization affects CSR disclosure, a key aspect of sustainability, at the firm level. Furthermore, this study also aims to investigate how governance factors, such as management power, internal control and minority shareholder pressure, moderate this effect. This study employs a fixed effect model with robust standard errors to analyze how digitalization and CSR disclosure are related and how this relationship is moderated by governance heterogeneity among Chinese A-share companies from 2010 to 2020. The sample consists of 2,339 firms, of which 360 are SOEs and 1,979 are non-SOEs. To ensure robustness, this study has excluded the observations in 2020 to avoid the effects of COVID-19 and used an alternative measure of CSR disclosure based on the HEXUN CSR disclosure index. Furthermore, this study also explores the link in various corporate-level CSR settings. The regression findings reveal that: First, Chinese A-share firms with higher digitalization levels disclose less CSR information. This finding holds for both SOEs and non-SOEs. Second, stronger management power has a negative moderating effect that weakens the link between digitalization and CSR disclosure, and this effect is mainly driven by SOEs. Third, internal control attenuates the negative association between firm digitalization and CSR disclosure, which is more pronounced in SOEs. Finally, minority shareholders exacerbate the negative relationship between digitalization and CSR disclosure, and this effect is more evident in non-SOEs. These results are robust to excluding the potential COVID effect and using an alternative HEXUN CSR disclosure index measure. Digitalization and sustainability have been widely discussed at a macro level, but their relationship at a micro level has been largely overlooked. Moreover, there is hardly any evidence on how governance heterogeneity affects this relationship in emerging economies, especially China. This paper addresses these issues by providing empirical evidence on how digital transformation influences CSR disclosure in China, a context where digitalization and CSR are both rapidly evolving. The paper also offers implications for both practitioners and policymakers to design appropriate digital strategies for firm development from diverse business perspectives.The impact of digitalization on CSR disclosure: a governance perspective
XiaoYan Jin, Sultan Sikandar Mirza
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.170-200

Digitalization is increasingly important for promoting authentic CSR practices. Firms with higher CSR levels motivate their employees to pursue their goals and demonstrate their social responsibility. However, the literature has not adequately examined how firm-level digitalization influences corporate sustainability from a governance perspective. This study aims to fill this gap by exploring how digitalization affects CSR disclosure, a key aspect of sustainability, at the firm level. Furthermore, this study also aims to investigate how governance factors, such as management power, internal control and minority shareholder pressure, moderate this effect.

This study employs a fixed effect model with robust standard errors to analyze how digitalization and CSR disclosure are related and how this relationship is moderated by governance heterogeneity among Chinese A-share companies from 2010 to 2020. The sample consists of 2,339 firms, of which 360 are SOEs and 1,979 are non-SOEs. To ensure robustness, this study has excluded the observations in 2020 to avoid the effects of COVID-19 and used an alternative measure of CSR disclosure based on the HEXUN CSR disclosure index. Furthermore, this study also explores the link in various corporate-level CSR settings.

The regression findings reveal that: First, Chinese A-share firms with higher digitalization levels disclose less CSR information. This finding holds for both SOEs and non-SOEs. Second, stronger management power has a negative moderating effect that weakens the link between digitalization and CSR disclosure, and this effect is mainly driven by SOEs. Third, internal control attenuates the negative association between firm digitalization and CSR disclosure, which is more pronounced in SOEs. Finally, minority shareholders exacerbate the negative relationship between digitalization and CSR disclosure, and this effect is more evident in non-SOEs. These results are robust to excluding the potential COVID effect and using an alternative HEXUN CSR disclosure index measure.

Digitalization and sustainability have been widely discussed at a macro level, but their relationship at a micro level has been largely overlooked. Moreover, there is hardly any evidence on how governance heterogeneity affects this relationship in emerging economies, especially China. This paper addresses these issues by providing empirical evidence on how digital transformation influences CSR disclosure in China, a context where digitalization and CSR are both rapidly evolving. The paper also offers implications for both practitioners and policymakers to design appropriate digital strategies for firm development from diverse business perspectives.

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The impact of digitalization on CSR disclosure: a governance perspective10.1108/JEIM-04-2023-0177Journal of Enterprise Information Management2023-11-27© 2023 Emerald Publishing LimitedXiaoYan JinSultan Sikandar MirzaJournal of Enterprise Information Management3712023-11-2710.1108/JEIM-04-2023-0177https://www.emerald.com/insight/content/doi/10.1108/JEIM-04-2023-0177/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Blockchain-driven framework for financing credit in small and medium-sized real estate enterpriseshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-01-2023-0032/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aimed to improve the financing credit evaluation for small and medium-sized real estate enterprises (SMREEs). A financing credit evaluation model was proposed, and a blockchain-driven financing credit evaluation framework was designed to improve the transparency, credibility and applicability of the financing credit evaluation process. The design science research methodology was adopted to identify the main steps in constructing the financing credit model and blockchain-driven framework. The fuzzy analytic hierarchy process (FAHP)–entropy weighting method (EWM)–set pair analysis (SPA) method was used to design a financing credit evaluation model. Moreover, the proposed framework was validated using data acquired from actual cases. The results indicate that: (1) the proposed blockchain-driven financing credit evaluation framework can effectively realize a transparent evaluation process compared to the traditional financing credit evaluation system. (2) The proposed model has high effectiveness and can achieve efficient credit ranking, reflect SMREEs' credit status and help improve credit rating. This study proposes a financing credit evaluation model of SMREEs based on the FAHP–EWM–SPA method. All credit rating data and evaluation process data are immediately stored in the proposed blockchain framework, and the immutable and traceable nature of blockchain enhances trust between nodes, improving the reliability of the financing credit evaluation process and results. In addition, this study partially fulfills the lack of investigations on blockchain adoption for SMREEs' financing credit.Blockchain-driven framework for financing credit in small and medium-sized real estate enterprises
Yi-Hsin Lin, Ruixue Zheng, Fan Wu, Ningshuang Zeng, Jiajia Li, Xingyu Tao
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.201-229

This study aimed to improve the financing credit evaluation for small and medium-sized real estate enterprises (SMREEs). A financing credit evaluation model was proposed, and a blockchain-driven financing credit evaluation framework was designed to improve the transparency, credibility and applicability of the financing credit evaluation process.

The design science research methodology was adopted to identify the main steps in constructing the financing credit model and blockchain-driven framework. The fuzzy analytic hierarchy process (FAHP)–entropy weighting method (EWM)–set pair analysis (SPA) method was used to design a financing credit evaluation model. Moreover, the proposed framework was validated using data acquired from actual cases.

The results indicate that: (1) the proposed blockchain-driven financing credit evaluation framework can effectively realize a transparent evaluation process compared to the traditional financing credit evaluation system. (2) The proposed model has high effectiveness and can achieve efficient credit ranking, reflect SMREEs' credit status and help improve credit rating.

This study proposes a financing credit evaluation model of SMREEs based on the FAHP–EWM–SPA method. All credit rating data and evaluation process data are immediately stored in the proposed blockchain framework, and the immutable and traceable nature of blockchain enhances trust between nodes, improving the reliability of the financing credit evaluation process and results. In addition, this study partially fulfills the lack of investigations on blockchain adoption for SMREEs' financing credit.

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Blockchain-driven framework for financing credit in small and medium-sized real estate enterprises10.1108/JEIM-01-2023-0032Journal of Enterprise Information Management2024-01-02© 2023 Emerald Publishing LimitedYi-Hsin LinRuixue ZhengFan WuNingshuang ZengJiajia LiXingyu TaoJournal of Enterprise Information Management3712024-01-0210.1108/JEIM-01-2023-0032https://www.emerald.com/insight/content/doi/10.1108/JEIM-01-2023-0032/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
How enterprise information systems strategies-enabled strategy-making influences organizational agility: mediated role of IT-enabled dynamic capabilities in two BRICS countries studyhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-06-2023-0275/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study aims to investigate how enterprise information systems strategies-enabled strategy-making (ISS-SM) influences organizational agility (OA) via the mediated role of IT-enabled dynamic capabilities (ITDC) under environmental dynamism (ED). The study also investigates natural country moderation associated with the business context of the countries where the respondents are located might influence these relationships. The study aims to investigate how enterprise ISS-SM influences OA via the mediated role of ITDC under ED. The study also investigates natural country moderation associated with the business context of the countries where the respondents are located that might influence these relationships. The results demonstrate that ISS-SM influences ITDC to gain OA independent of the ED level. Indian and Brazilian firms show no different effects in the relationship of the research model. However, post hoc analysis revealed that strong ISS-SM on OA is fully mediated by ITDC under higher ED with a substantial coefficient of determination, more prominent for Indian firms characterized by young-age and middle-size firms, agribusiness and government sectors. The fundamental to enabling practice and praxis of the strategy-as-practice approach to OA gains mediated through ITDC in different business context conditions. The research contributes to extending the literature on the enterprise information systems strategy and information technologies capabilities.How enterprise information systems strategies-enabled strategy-making influences organizational agility: mediated role of IT-enabled dynamic capabilities in two BRICS countries study
Adilson Carlos Yoshikuni, Rajeev Dwivedi, José Eduardo Ricciardi Favaretto, Duanning Zhou
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.230-258

The study aims to investigate how enterprise information systems strategies-enabled strategy-making (ISS-SM) influences organizational agility (OA) via the mediated role of IT-enabled dynamic capabilities (ITDC) under environmental dynamism (ED). The study also investigates natural country moderation associated with the business context of the countries where the respondents are located might influence these relationships.

The study aims to investigate how enterprise ISS-SM influences OA via the mediated role of ITDC under ED. The study also investigates natural country moderation associated with the business context of the countries where the respondents are located that might influence these relationships.

The results demonstrate that ISS-SM influences ITDC to gain OA independent of the ED level. Indian and Brazilian firms show no different effects in the relationship of the research model. However, post hoc analysis revealed that strong ISS-SM on OA is fully mediated by ITDC under higher ED with a substantial coefficient of determination, more prominent for Indian firms characterized by young-age and middle-size firms, agribusiness and government sectors.

The fundamental to enabling practice and praxis of the strategy-as-practice approach to OA gains mediated through ITDC in different business context conditions.

The research contributes to extending the literature on the enterprise information systems strategy and information technologies capabilities.

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How enterprise information systems strategies-enabled strategy-making influences organizational agility: mediated role of IT-enabled dynamic capabilities in two BRICS countries study10.1108/JEIM-06-2023-0275Journal of Enterprise Information Management2023-12-21© 2023 Emerald Publishing LimitedAdilson Carlos YoshikuniRajeev DwivediJosé Eduardo Ricciardi FavarettoDuanning ZhouJournal of Enterprise Information Management3712023-12-2110.1108/JEIM-06-2023-0275https://www.emerald.com/insight/content/doi/10.1108/JEIM-06-2023-0275/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Diving into the divide: a systematic review of cognitive bias-based polarization on social mediahttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2023-0459/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe global prevalence of social media and its potential to cause polarization are highly debated and impactful. The previous literature often assumes that the ideological bias of any media outlet remains static and exogenous to the polarization process. By studying polarization as a whole from an ecosystem approach, the authors aim to identify policies and strategies that can help mitigate the adverse effects of polarization and promote healthier online discourse. To investigate online polarization, the authors perform a systematic review and analysis of approximately 400 research articles to explore the connection between cognitive bias and polarization, examining both causal and correlational evidence. The authors extensively evaluate and integrate existing research related to the correlation between online polarization and crucial factors such as public engagement, selective exposure and political democracy. From doing so, the authors then develop a PolarSphere ecosystem that captures and illustrates the process of online polarization formation. The authors' review uncovers a wide range of associations, including ideological cognition, bias, public participation, misinformation and miscommunication, political democracy, echo chambers and selective exposure, heterogeneity and trust. Although the impact of bias on social media polarization depends on specific environments and internal/external conditions, certain variables exhibit strong associations across multiple contexts. The authors use these observations as a basis from which to construct PolarSphere, an ecosystem of bias-based polarization on social media, to theorize the process of polarization formation. Based on the PolarSphere ecosystem, the authors argue that it is crucial for governments and civil societies to maintain vigilance and invest in further research to gain a deep comprehension of how cognitive bias affects online polarization, which could lead to ways to eliminate polarization.Diving into the divide: a systematic review of cognitive bias-based polarization on social media
Yunfei Xing, Justin Zuopeng Zhang, Veda C. Storey, Alex Koohang
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.259-287

The global prevalence of social media and its potential to cause polarization are highly debated and impactful. The previous literature often assumes that the ideological bias of any media outlet remains static and exogenous to the polarization process. By studying polarization as a whole from an ecosystem approach, the authors aim to identify policies and strategies that can help mitigate the adverse effects of polarization and promote healthier online discourse.

To investigate online polarization, the authors perform a systematic review and analysis of approximately 400 research articles to explore the connection between cognitive bias and polarization, examining both causal and correlational evidence. The authors extensively evaluate and integrate existing research related to the correlation between online polarization and crucial factors such as public engagement, selective exposure and political democracy. From doing so, the authors then develop a PolarSphere ecosystem that captures and illustrates the process of online polarization formation.

The authors' review uncovers a wide range of associations, including ideological cognition, bias, public participation, misinformation and miscommunication, political democracy, echo chambers and selective exposure, heterogeneity and trust. Although the impact of bias on social media polarization depends on specific environments and internal/external conditions, certain variables exhibit strong associations across multiple contexts. The authors use these observations as a basis from which to construct PolarSphere, an ecosystem of bias-based polarization on social media, to theorize the process of polarization formation.

Based on the PolarSphere ecosystem, the authors argue that it is crucial for governments and civil societies to maintain vigilance and invest in further research to gain a deep comprehension of how cognitive bias affects online polarization, which could lead to ways to eliminate polarization.

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Diving into the divide: a systematic review of cognitive bias-based polarization on social media10.1108/JEIM-09-2023-0459Journal of Enterprise Information Management2024-01-24© 2023 Emerald Publishing LimitedYunfei XingJustin Zuopeng ZhangVeda C. StoreyAlex KoohangJournal of Enterprise Information Management3712024-01-2410.1108/JEIM-09-2023-0459https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2023-0459/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Impact of analytical alignment on a paradox mindset and resiliencehttps://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2023-0138/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn a fast-paced and hypercompetitive environment, organizational members are awash with paradoxes where they are forced to accomplish opposing goals simultaneously (“both/and”) instead of choosing one over the other (“either/or”). The literature has acknowledged paradox as a common type of contradiction in managing information and information technology (IT), but few studies have investigated how individuals can leverage paradoxical tensions. Drawing upon paradox theory, this study develops a research model that embodies a “both/and” paradigm in paradoxical tensions via analytical alignment, a paradox mindset and resilience under environmental dynamism. This study examines the research model using hierarchical regression analysis with 308 analytics experts. Empirical results find that the alignment of analytical technology and data-driven culture (AT-2DC) has a positive effect on a paradox mindset. Results also show that a paradox mindset has a positive influence on resilience. AT-2DC alignment also mediates the relationship between paradox mindset and resilience. In addition, AT-2DC alignment is more critical to a paradox mindset under a high level of environmental dynamism. This study sheds light on how individuals can leverage paradoxical tensions with a “both/and” perspective and stay resilient when managing opposing demands and changes.Impact of analytical alignment on a paradox mindset and resilience
Dong Yoo, James Roh
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.288-306

In a fast-paced and hypercompetitive environment, organizational members are awash with paradoxes where they are forced to accomplish opposing goals simultaneously (“both/and”) instead of choosing one over the other (“either/or”). The literature has acknowledged paradox as a common type of contradiction in managing information and information technology (IT), but few studies have investigated how individuals can leverage paradoxical tensions. Drawing upon paradox theory, this study develops a research model that embodies a “both/and” paradigm in paradoxical tensions via analytical alignment, a paradox mindset and resilience under environmental dynamism.

This study examines the research model using hierarchical regression analysis with 308 analytics experts.

Empirical results find that the alignment of analytical technology and data-driven culture (AT-2DC) has a positive effect on a paradox mindset. Results also show that a paradox mindset has a positive influence on resilience. AT-2DC alignment also mediates the relationship between paradox mindset and resilience. In addition, AT-2DC alignment is more critical to a paradox mindset under a high level of environmental dynamism.

This study sheds light on how individuals can leverage paradoxical tensions with a “both/and” perspective and stay resilient when managing opposing demands and changes.

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Impact of analytical alignment on a paradox mindset and resilience10.1108/JEIM-03-2023-0138Journal of Enterprise Information Management2024-01-18© 2024 Emerald Publishing LimitedDong YooJames RohJournal of Enterprise Information Management3712024-01-1810.1108/JEIM-03-2023-0138https://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2023-0138/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Artificial intelligence-based food-quality and warehousing management for food banks' inbound logisticshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-10-2022-0398/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn the reduction of food waste and the provision of food to the hungry, food banks play critical roles. However, as they are generally run by charitable organisations that are chronically short of human and other resources, their inbound logistics efforts commonly experience difficulties in two key areas: 1) how to organise stocks of donated food, and 2) how to assess the donated items quality and fitness for purpose. To address both these problems, the authors aimed to develop a novel artificial intelligence (AI)-based approach to food quality and warehousing management in food banks. For diagnosing the quality of donated food items, the authors designed a convolutional neural network (CNN); and to ascertain how best to arrange such items within food banks' available space, reinforcement learning was used. Testing of the proposed innovative CNN demonstrated its ability to provide consistent, accurate assessments of the quality of five species of donated fruit. The reinforcement-learning approach, as well as being capable of devising effective storage schemes for donated food, required fewer computational resources that some other approaches that have been proposed. Viewed through the lens of expectation-confirmation theory, which the authors found useful as a framework for research of this kind, the proposed AI-based inbound-logistics techniques exceeded normal expectations and achieved positive disconfirmation. As well as enabling machines to learn how inbound logistics are handed by human operators, this pioneering study showed that such machines could achieve excellent performance: i.e., that the consistency provided by AI operations could in future dramatically enhance such logistics' quality, in the specific case of food banks. This paper’s AI-based inbound-logistics approach differs considerably from others, and was found able to effectively manage both food-quality assessments and food-storage decisions more rapidly than its counterparts.Artificial intelligence-based food-quality and warehousing management for food banks' inbound logistics
Pei-Ju Wu, Yu-Chin Tai
Journal of Enterprise Information Management, Vol. 37, No. 1, pp.307-325

In the reduction of food waste and the provision of food to the hungry, food banks play critical roles. However, as they are generally run by charitable organisations that are chronically short of human and other resources, their inbound logistics efforts commonly experience difficulties in two key areas: 1) how to organise stocks of donated food, and 2) how to assess the donated items quality and fitness for purpose. To address both these problems, the authors aimed to develop a novel artificial intelligence (AI)-based approach to food quality and warehousing management in food banks.

For diagnosing the quality of donated food items, the authors designed a convolutional neural network (CNN); and to ascertain how best to arrange such items within food banks' available space, reinforcement learning was used.

Testing of the proposed innovative CNN demonstrated its ability to provide consistent, accurate assessments of the quality of five species of donated fruit. The reinforcement-learning approach, as well as being capable of devising effective storage schemes for donated food, required fewer computational resources that some other approaches that have been proposed.

Viewed through the lens of expectation-confirmation theory, which the authors found useful as a framework for research of this kind, the proposed AI-based inbound-logistics techniques exceeded normal expectations and achieved positive disconfirmation.

As well as enabling machines to learn how inbound logistics are handed by human operators, this pioneering study showed that such machines could achieve excellent performance: i.e., that the consistency provided by AI operations could in future dramatically enhance such logistics' quality, in the specific case of food banks.

This paper’s AI-based inbound-logistics approach differs considerably from others, and was found able to effectively manage both food-quality assessments and food-storage decisions more rapidly than its counterparts.

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Artificial intelligence-based food-quality and warehousing management for food banks' inbound logistics10.1108/JEIM-10-2022-0398Journal of Enterprise Information Management2024-01-29© 2024 Emerald Publishing LimitedPei-Ju WuYu-Chin TaiJournal of Enterprise Information Management3712024-01-2910.1108/JEIM-10-2022-0398https://www.emerald.com/insight/content/doi/10.1108/JEIM-10-2022-0398/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Modelling and analysing the enablers of digital resilience for small and medium enterpriseshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-01-2023-0002/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSmall and medium enterprises (SMEs) significantly contribute to economic growth, development, exports and employment of the nations. To maintain competitiveness in today's market, SMEs must explore and identify enablers to enhance their digital transformation process. This paper aims to shed light on some essential enablers SMEs can use to implement digital resilience successfully. The quantitative assessment and validation of the enablers have been done using powerful and novel techniques, namely, the Delphi method, “fuzzy interpretive structural modelling” (F-ISM) method and “cross-impact matrix multiplication applied to classification (MICMAC)” analysis. The F-ISM model is developed using the information drawn from digital transformation experts and practitioners involved in the digital transformation process for SMEs. Furthermore, the F-ISM model provides four paths to complete the pathway to digital resilience. The F-ISM and MICMAC analysis revealed four ways to enhance the digital transformation process in SMEs. These enterprises can utilise these path assessments to become digitally resilient in the present dynamic scenario. To enhance digital resilience among SMEs, the study identified ten enablers. Among these, “management competencies” was the most crucial, followed by “knowledge management” and “monitoring and controlling”. The present study is limited in that the data used to develop the models were collected from a small group of industry experts whose opinions may not exhibit the comprehensive views of the population. The findings can help SMEs enhance the digital transformation process by taking up different pathways to integrate the various enablers of digital resilience depending on resource availability. The results indicate the most critical and influential enablers for enhancing digital resilience among SMEs. This research can be valuable to academicians, industry practitioners and researchers for guiding their future work.Modelling and analysing the enablers of digital resilience for small and medium enterprises
Vikas Kumar, Rahul Sindhwani, Abhishek Behl, Amanpreet Kaur, Vijay Pereira
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Small and medium enterprises (SMEs) significantly contribute to economic growth, development, exports and employment of the nations. To maintain competitiveness in today's market, SMEs must explore and identify enablers to enhance their digital transformation process. This paper aims to shed light on some essential enablers SMEs can use to implement digital resilience successfully.

The quantitative assessment and validation of the enablers have been done using powerful and novel techniques, namely, the Delphi method, “fuzzy interpretive structural modelling” (F-ISM) method and “cross-impact matrix multiplication applied to classification (MICMAC)” analysis. The F-ISM model is developed using the information drawn from digital transformation experts and practitioners involved in the digital transformation process for SMEs. Furthermore, the F-ISM model provides four paths to complete the pathway to digital resilience.

The F-ISM and MICMAC analysis revealed four ways to enhance the digital transformation process in SMEs. These enterprises can utilise these path assessments to become digitally resilient in the present dynamic scenario. To enhance digital resilience among SMEs, the study identified ten enablers. Among these, “management competencies” was the most crucial, followed by “knowledge management” and “monitoring and controlling”.

The present study is limited in that the data used to develop the models were collected from a small group of industry experts whose opinions may not exhibit the comprehensive views of the population.

The findings can help SMEs enhance the digital transformation process by taking up different pathways to integrate the various enablers of digital resilience depending on resource availability.

The results indicate the most critical and influential enablers for enhancing digital resilience among SMEs. This research can be valuable to academicians, industry practitioners and researchers for guiding their future work.

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Modelling and analysing the enablers of digital resilience for small and medium enterprises10.1108/JEIM-01-2023-0002Journal of Enterprise Information Management2023-03-28© 2023 Emerald Publishing LimitedVikas KumarRahul SindhwaniAbhishek BehlAmanpreet KaurVijay PereiraJournal of Enterprise Information Managementahead-of-printahead-of-print2023-03-2810.1108/JEIM-01-2023-0002https://www.emerald.com/insight/content/doi/10.1108/JEIM-01-2023-0002/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Leveraging blockchain technology for circularity in agricultural supply chains: evidence from a fast-growing economyhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2021-0094/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe authors originally explore the factors for blockchain technology (BCT) adoption in agricultural supply chains (ASCs) to enhance circularity and understand the dependencies, hierarchical structure and causalities between these factors. Based on an extant literature review and expert opinion, the present study identified ten enablers for adopting BCT to leverage the circular economy (CE) practices in the ASCs. Then, using an integrated interpretive structural modeling and decision-making trial and evaluation laboratory (ISM-DEMATEL) approach, hierarchical and cause–effect relationships are established. It was observed that traceability is the most prominent enabler from the CE perspective in ASCs. However, traceability, being a net effect enabler, will be realized through the achievement of other cause enablers, such as seamless connectivity and information flow and decentralized and distributed ledger technology. The authors also propose a 12 Rs framework for enhancing circularity in ASC operations. The paper identifies enablers to BCT adoption that will enhance circularity in ASC operations. The ISM hierarchical model is based on the driving and dependence powers of the enablers, and DEMATEL aids in identifying causal relationships among the enablers. The study's findings and proposed 12 Rs framework may help the practitioners and policymakers devise effective BCT implementation strategies in ASCs, thereby empowering sustainability and circularity. This study enriches the literature by identifying and modeling enablers for BCT adoption in ASCs. The study also proposes a new 12 Rs framework to help enhance ASC circularity.Leveraging blockchain technology for circularity in agricultural supply chains: evidence from a fast-growing economy
Rohit Sharma, Taab Ahmad Samad, Charbel Jose Chiappetta Jabbour, Mauricio Juca de Queiroz
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The authors originally explore the factors for blockchain technology (BCT) adoption in agricultural supply chains (ASCs) to enhance circularity and understand the dependencies, hierarchical structure and causalities between these factors.

Based on an extant literature review and expert opinion, the present study identified ten enablers for adopting BCT to leverage the circular economy (CE) practices in the ASCs. Then, using an integrated interpretive structural modeling and decision-making trial and evaluation laboratory (ISM-DEMATEL) approach, hierarchical and cause–effect relationships are established.

It was observed that traceability is the most prominent enabler from the CE perspective in ASCs. However, traceability, being a net effect enabler, will be realized through the achievement of other cause enablers, such as seamless connectivity and information flow and decentralized and distributed ledger technology. The authors also propose a 12 Rs framework for enhancing circularity in ASC operations.

The paper identifies enablers to BCT adoption that will enhance circularity in ASC operations. The ISM hierarchical model is based on the driving and dependence powers of the enablers, and DEMATEL aids in identifying causal relationships among the enablers.

The study's findings and proposed 12 Rs framework may help the practitioners and policymakers devise effective BCT implementation strategies in ASCs, thereby empowering sustainability and circularity.

This study enriches the literature by identifying and modeling enablers for BCT adoption in ASCs. The study also proposes a new 12 Rs framework to help enhance ASC circularity.

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Leveraging blockchain technology for circularity in agricultural supply chains: evidence from a fast-growing economy10.1108/JEIM-02-2021-0094Journal of Enterprise Information Management2021-09-23© 2021 Emerald Publishing LimitedRohit SharmaTaab Ahmad SamadCharbel Jose Chiappetta JabbourMauricio Juca de QueirozJournal of Enterprise Information Managementahead-of-printahead-of-print2021-09-2310.1108/JEIM-02-2021-0094https://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2021-0094/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2021 Emerald Publishing Limited
Artisan entrepreneurship, resilience and sustainable development: the quintuple helix innovation model in the low-density and cross-border territorieshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0066/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe aim of this study is, from the perspective of artisan entrepreneurship, to trace and analyse the artisan's profile in the sustainable development of low population density cross-border territories, using the quintuple helix innovation model. Ten semi-structured interviews were conducted with cultural and traditional artisans to achieve the proposed objective using a qualitative approach. The artisans are from Northeast Portugal (Bragança, Miranda do Douro, Mogadouro, Vimioso and Vinhais) and Northern Spain (Province of Zamora). The interviews were conducted face-to-face between May and June 2022. The interviews were manually transcribed and subjected to content and lexical analyses using IRaMuTeQ software. An artisan was identified as an enterprising individual whose marketed handicraft pieces transmit the values and teachings of his community. Innovation, technology, sustainability and circular economy in a family environment, where dedication, resilience, happiness and hard work transmit an identity that places the artisan and his artisan practice as the driving force for the enhancement and promotion of his territory, cultural heritage and identity. This work is the first study to address and treat the issue of artisan entrepreneurship by analysing and defining the cultural-based and traditional artisan profile in a cross-border and low population density territorial context.Artisan entrepreneurship, resilience and sustainable development: the quintuple helix innovation model in the low-density and cross-border territories
Alex Olivier Alves Rodrigues, Carla Susana Marques, Veland Ramadani
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The aim of this study is, from the perspective of artisan entrepreneurship, to trace and analyse the artisan's profile in the sustainable development of low population density cross-border territories, using the quintuple helix innovation model.

Ten semi-structured interviews were conducted with cultural and traditional artisans to achieve the proposed objective using a qualitative approach. The artisans are from Northeast Portugal (Bragança, Miranda do Douro, Mogadouro, Vimioso and Vinhais) and Northern Spain (Province of Zamora). The interviews were conducted face-to-face between May and June 2022. The interviews were manually transcribed and subjected to content and lexical analyses using IRaMuTeQ software.

An artisan was identified as an enterprising individual whose marketed handicraft pieces transmit the values and teachings of his community. Innovation, technology, sustainability and circular economy in a family environment, where dedication, resilience, happiness and hard work transmit an identity that places the artisan and his artisan practice as the driving force for the enhancement and promotion of his territory, cultural heritage and identity.

This work is the first study to address and treat the issue of artisan entrepreneurship by analysing and defining the cultural-based and traditional artisan profile in a cross-border and low population density territorial context.

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Artisan entrepreneurship, resilience and sustainable development: the quintuple helix innovation model in the low-density and cross-border territories10.1108/JEIM-02-2023-0066Journal of Enterprise Information Management2023-05-22© 2023 Emerald Publishing LimitedAlex Olivier Alves RodriguesCarla Susana MarquesVeland RamadaniJournal of Enterprise Information Managementahead-of-printahead-of-print2023-05-2210.1108/JEIM-02-2023-0066https://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0066/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A perspective of international performance improvement concentrating on innovation and digital resilience of SMEs: the case of an emerging economyhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0078/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestDespite the wide research and discussion on international performance, innovation and digital resilience dimensions of enterprises, the investigation and understanding of their interrelations seem to be limited. The purpose of this study is to identify the influential factors affecting the mentioned dimensions, determine the causal relationships among these identified factors and finally evaluate their importance in an aggregated framework from the viewpoint of small and medium-sized enterprises (SMEs). A hybrid methodology is used to achieve the objectives. First, the main factors of international performance, innovation and digital resilience are extracted by an in-depth review of the literature. These factors are then screened by expert opinions to localize them in accordance with the conditions of an emerging economy. Finally, the relationship and the importance of the factors are determined using an uncertain multi-criteria decision-making (MCDM) approach. The findings reveal that there is a correlation between digital resilience and innovation, and both factors have an impact on the international performance of SMEs. The cause-or-effect nature of the factors belonging to each dimension is also determined. Among the effect factors, business model innovation (BMI), agility, product and organizational innovation are known as the most important factors. International knowledge, personal drivers and digital transformation are also determined to be the most important cause factors. This study extends the literature both in methodological and practical directions. Practically, the study aggregates the factors in the mentioned dimensions and provides insights into their cause-and-effect interrelations. Methodologically, the study proposes an uncertain MCDM approach that has been rarely used in previous studies in this field.A perspective of international performance improvement concentrating on innovation and digital resilience of SMEs: the case of an emerging economy
Seyed Hossein Razavi Hajiagha, Saeed Alaei, Arian Sadraee, Paria Nazmi
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Despite the wide research and discussion on international performance, innovation and digital resilience dimensions of enterprises, the investigation and understanding of their interrelations seem to be limited. The purpose of this study is to identify the influential factors affecting the mentioned dimensions, determine the causal relationships among these identified factors and finally evaluate their importance in an aggregated framework from the viewpoint of small and medium-sized enterprises (SMEs).

A hybrid methodology is used to achieve the objectives. First, the main factors of international performance, innovation and digital resilience are extracted by an in-depth review of the literature. These factors are then screened by expert opinions to localize them in accordance with the conditions of an emerging economy. Finally, the relationship and the importance of the factors are determined using an uncertain multi-criteria decision-making (MCDM) approach.

The findings reveal that there is a correlation between digital resilience and innovation, and both factors have an impact on the international performance of SMEs. The cause-or-effect nature of the factors belonging to each dimension is also determined. Among the effect factors, business model innovation (BMI), agility, product and organizational innovation are known as the most important factors. International knowledge, personal drivers and digital transformation are also determined to be the most important cause factors.

This study extends the literature both in methodological and practical directions. Practically, the study aggregates the factors in the mentioned dimensions and provides insights into their cause-and-effect interrelations. Methodologically, the study proposes an uncertain MCDM approach that has been rarely used in previous studies in this field.

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A perspective of international performance improvement concentrating on innovation and digital resilience of SMEs: the case of an emerging economy10.1108/JEIM-02-2023-0078Journal of Enterprise Information Management2023-12-28© 2023 Emerald Publishing LimitedSeyed Hossein Razavi HajiaghaSaeed AlaeiArian SadraeeParia NazmiJournal of Enterprise Information Managementahead-of-printahead-of-print2023-12-2810.1108/JEIM-02-2023-0078https://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0078/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Smart contract challenges and drawbacks for SME digital resiliencehttps://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0082/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to explore the key challenges and drawbacks of smart contracts (SCs) and how they impact digital resilience within small and medium enterprises (SMEs). Whilst this type of technology is seen as a step forward in terms of traceability, transparency and immutability to increase digital resilience, we argue that it should be approached with trepidation. In developing this paper, the authors conduct a systematic literature search using the Scopus database. Through this, we identified 931 relevant articles, of which 30 were used as the focus of this article. Thematic analysis was used as the analytical approach to develop themes and meaning from the data. In this paper, there is an emphasis on the importance of understanding the potential risks associated with SC implementation, as well as identifying appropriate strategies for mitigating any negative impact. In our findings, we puts forward three key themes, namely legality, security and human error, which we argue are key smart contract challenges that impact SME digital resilience. In this paper, we propose the notion of “centralised control in decentralised solutions”. This comes from the research highlighting SC weaknesses in digital resilience for SMEs. We argue that there is a need for standards, regulations and legislation to address these issues, advocating, ironically, a centralised approach to decentralised technology.Smart contract challenges and drawbacks for SME digital resilience
Araz Zirar, Abdul Jabbar, Eric Njoya, Hannan Amoozad Mahdiraji
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to explore the key challenges and drawbacks of smart contracts (SCs) and how they impact digital resilience within small and medium enterprises (SMEs). Whilst this type of technology is seen as a step forward in terms of traceability, transparency and immutability to increase digital resilience, we argue that it should be approached with trepidation.

In developing this paper, the authors conduct a systematic literature search using the Scopus database. Through this, we identified 931 relevant articles, of which 30 were used as the focus of this article. Thematic analysis was used as the analytical approach to develop themes and meaning from the data.

In this paper, there is an emphasis on the importance of understanding the potential risks associated with SC implementation, as well as identifying appropriate strategies for mitigating any negative impact. In our findings, we puts forward three key themes, namely legality, security and human error, which we argue are key smart contract challenges that impact SME digital resilience.

In this paper, we propose the notion of “centralised control in decentralised solutions”. This comes from the research highlighting SC weaknesses in digital resilience for SMEs. We argue that there is a need for standards, regulations and legislation to address these issues, advocating, ironically, a centralised approach to decentralised technology.

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Smart contract challenges and drawbacks for SME digital resilience10.1108/JEIM-02-2023-0082Journal of Enterprise Information Management2024-03-05© 2024 Emerald Publishing LimitedAraz ZirarAbdul JabbarEric NjoyaHannan Amoozad MahdirajiJournal of Enterprise Information Managementahead-of-printahead-of-print2024-03-0510.1108/JEIM-02-2023-0082https://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0082/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
International entrepreneurship: an approach for entrepreneurial skill developmenthttps://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0091/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe research aims to investigate the changing skills required for international entrepreneurship (IE) and the awareness of these skills among students and professionals in four European countries. The study intends to investigate students' and professionals' perceptions of entrepreneurial skills and the potential for educational programs to improve their awareness of these skills. This quantitative cross-sectional analysis uses an online questionnaire to collect data from 75 university students and 75 entrepreneurs in four European countries. Several tests validate the data, and Cronbach's alpha succeeded in measuring internal consistency. The results showed differences in the perception of skills between students and entrepreneurs. Entrepreneurs had developed all competencies except access to finance, while students had lower perceptions of their skills, except for collaboration. Students needed to improve significantly in access to finance, business planning, financial skills, knowledge of the labour market and digital marketing. Practitioners only required significant improvement in access to finance and digital marketing. Education programs should fit the needs of different groups: a broader program for students and more specific courses on access to finance and digital marketing for practitioners. The present research's original feature highlights the need to monitor and adapt to the constantly changing skills for IE and the importance of hard and soft skills. The paper provides insights into the subject's awareness and perceived standard, with reflections for policymakers and practitioners.International entrepreneurship: an approach for entrepreneurial skill development
Maria José Sousa, Ana Moreira, João Leão, Miguel Sousa, Paolo Pietro Biancone, Federico Lanzalonga
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The research aims to investigate the changing skills required for international entrepreneurship (IE) and the awareness of these skills among students and professionals in four European countries. The study intends to investigate students' and professionals' perceptions of entrepreneurial skills and the potential for educational programs to improve their awareness of these skills.

This quantitative cross-sectional analysis uses an online questionnaire to collect data from 75 university students and 75 entrepreneurs in four European countries. Several tests validate the data, and Cronbach's alpha succeeded in measuring internal consistency. The results showed differences in the perception of skills between students and entrepreneurs.

Entrepreneurs had developed all competencies except access to finance, while students had lower perceptions of their skills, except for collaboration. Students needed to improve significantly in access to finance, business planning, financial skills, knowledge of the labour market and digital marketing. Practitioners only required significant improvement in access to finance and digital marketing.

Education programs should fit the needs of different groups: a broader program for students and more specific courses on access to finance and digital marketing for practitioners.

The present research's original feature highlights the need to monitor and adapt to the constantly changing skills for IE and the importance of hard and soft skills. The paper provides insights into the subject's awareness and perceived standard, with reflections for policymakers and practitioners.

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International entrepreneurship: an approach for entrepreneurial skill development10.1108/JEIM-02-2023-0091Journal of Enterprise Information Management2023-07-20© 2023 Emerald Publishing LimitedMaria José SousaAna MoreiraJoão LeãoMiguel SousaPaolo Pietro BianconeFederico LanzalongaJournal of Enterprise Information Managementahead-of-printahead-of-print2023-07-2010.1108/JEIM-02-2023-0091https://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0091/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Digital transformation and SME internationalisation: unravelling the moderated-mediation role of digital capabilities, digital resilience and digital maturityhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0092/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study has two main objectives. First, to examine the indirect effects of digital platform capability and digital resilience on digital transformation (DT) outcomes for small- and medium-sized enterprises (SMEs), and second, to investigate how digital business model maturity influences these indirect effects. The study adopts a quantitative design and collects data through a self-reporting survey from individuals in the technological industries. The Partial Least Squares-Structural Equation Modelling (PLS-SEM) and PLS multi-group analysis examine the measurement and structural models and the significance of differences in indirect paths based on the digital business model maturity level, serving as a moderator. The findings of this study provide valuable insights into the internationalisation of digital SMEs. They indicate that digital platform capability and resilience fully mediate, connecting digital resources to SME growth. The study also confirms the digital business model maturity’s positive and significant moderating effect on these indirect relationships. This research contributes to the existing literature by focusing on the international outcomes of platform ecosystems in developing markets. It explores how digital platform capability and resilience support the digital transformation of SMEs, considering their vulnerability due to their small size. The study also fills a research gap by investigating the relationship between big data, digital leadership and the international growth of digital platforms. Lastly, it explores the role of digital maturity in the relationships between antecedents, determinants and outcomes of digitalisation.Digital transformation and SME internationalisation: unravelling the moderated-mediation role of digital capabilities, digital resilience and digital maturity
Hashem Aghazadeh, Farzad Zandi, Hannan Amoozad Mahdiraji, Razieh Sadraei
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study has two main objectives. First, to examine the indirect effects of digital platform capability and digital resilience on digital transformation (DT) outcomes for small- and medium-sized enterprises (SMEs), and second, to investigate how digital business model maturity influences these indirect effects.

The study adopts a quantitative design and collects data through a self-reporting survey from individuals in the technological industries. The Partial Least Squares-Structural Equation Modelling (PLS-SEM) and PLS multi-group analysis examine the measurement and structural models and the significance of differences in indirect paths based on the digital business model maturity level, serving as a moderator.

The findings of this study provide valuable insights into the internationalisation of digital SMEs. They indicate that digital platform capability and resilience fully mediate, connecting digital resources to SME growth. The study also confirms the digital business model maturity’s positive and significant moderating effect on these indirect relationships.

This research contributes to the existing literature by focusing on the international outcomes of platform ecosystems in developing markets. It explores how digital platform capability and resilience support the digital transformation of SMEs, considering their vulnerability due to their small size. The study also fills a research gap by investigating the relationship between big data, digital leadership and the international growth of digital platforms. Lastly, it explores the role of digital maturity in the relationships between antecedents, determinants and outcomes of digitalisation.

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Digital transformation and SME internationalisation: unravelling the moderated-mediation role of digital capabilities, digital resilience and digital maturity10.1108/JEIM-02-2023-0092Journal of Enterprise Information Management2023-12-20© 2023 Emerald Publishing LimitedHashem AghazadehFarzad ZandiHannan Amoozad MahdirajiRazieh SadraeiJournal of Enterprise Information Managementahead-of-printahead-of-print2023-12-2010.1108/JEIM-02-2023-0092https://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0092/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Digital resilience and firm internationalization: a study of Chinese listed companieshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0095/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe aim of this research is to explore the impact of digital resilience on firms' international performance. Using internal operation efficiency and innovation as channel variables, this paper explores the relationship between digital resilience and international firm performance of Chinese listed firms. The research design follows a quantitative approach. Using firm-level panel data from 2007 to 2020, this paper tests the hypotheses between digital resilience and international firm performance through internal efficiency and innovation. The results note that digital resilience has a positive effect on internationalization while operation efficiency is a channel through which digital resilience promotes internationalization. Digital resilience also facilitates innovation by improving research and development (R&D) efficiency and matching innovation collaborators. This paper is one of the first to explore digital resilience in the context of internalization and international firm performance. This paper extends the notion of resource-based view (RBV) to examine the relationship between digital resilience, internal efficiency and innovation on international firm performance.Digital resilience and firm internationalization: a study of Chinese listed companies
Zhaochen Li, Zimu Xu, Arun Sukumar
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The aim of this research is to explore the impact of digital resilience on firms' international performance. Using internal operation efficiency and innovation as channel variables, this paper explores the relationship between digital resilience and international firm performance of Chinese listed firms.

The research design follows a quantitative approach. Using firm-level panel data from 2007 to 2020, this paper tests the hypotheses between digital resilience and international firm performance through internal efficiency and innovation.

The results note that digital resilience has a positive effect on internationalization while operation efficiency is a channel through which digital resilience promotes internationalization. Digital resilience also facilitates innovation by improving research and development (R&D) efficiency and matching innovation collaborators.

This paper is one of the first to explore digital resilience in the context of internalization and international firm performance. This paper extends the notion of resource-based view (RBV) to examine the relationship between digital resilience, internal efficiency and innovation on international firm performance.

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Digital resilience and firm internationalization: a study of Chinese listed companies10.1108/JEIM-02-2023-0095Journal of Enterprise Information Management2023-06-30© 2023 Emerald Publishing LimitedZhaochen LiZimu XuArun SukumarJournal of Enterprise Information Managementahead-of-printahead-of-print2023-06-3010.1108/JEIM-02-2023-0095https://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0095/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Digital resilience in the internationalization of small and medium companies: how does it work?https://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0100/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestDigital technologies over time are becoming increasingly pervasive and relatively affordable, finding a large diffusion in Small and Medium Enterprises (SMEs) also for internationalization purposes. However, less is known about the specific mechanisms by which this can be achieved. Specifically, we focus on how SMEs can face the international environment, leveraging digital technologies and thanks to their intellectual capital (IC). We analyze the relationship between digital technologies and the internationalization of SMEs, exploring the mediating role of IC in its three dimensions: human, relational and innovation capital, and assessing the possible moderating effects posed by international institutional conditions, specifically the Sino-US trade frictions. The relationships are tested using a sample of companies listed on China’s A-share Growth Enterprise Market (GEM) from 2010 to 2021. Digital technologies help to internationalize SMEs. However, this positive relationship is affected (mediated) by the presence of an already consolidated IC. In addition, the institutional conditions of the international market, such as the Sino-US trade friction, moderate the components of IC differently. Specifically, the overall mediating effect of human and relational capital is boosted, while this does not happen for innovation capital. First, this study contributes to the literature on organizational resilience, especially digital resilience, confirming its validity in the context of internationalization and, in particular, those processes adopted by SMEs. Second, we clarify the mechanisms through which digital technologies exert their impact on the process of internationalization and in particular the prominent necessity of having IC. Third, our conclusions enrich the understanding of how IC components react to turbulence in international markets.Digital resilience in the internationalization of small and medium companies: how does it work?
Kai Wang, Massimiliano Matteo Pellegrini, Kunkun Xue, Cizhi Wang, Menghan Peng
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Digital technologies over time are becoming increasingly pervasive and relatively affordable, finding a large diffusion in Small and Medium Enterprises (SMEs) also for internationalization purposes. However, less is known about the specific mechanisms by which this can be achieved. Specifically, we focus on how SMEs can face the international environment, leveraging digital technologies and thanks to their intellectual capital (IC).

We analyze the relationship between digital technologies and the internationalization of SMEs, exploring the mediating role of IC in its three dimensions: human, relational and innovation capital, and assessing the possible moderating effects posed by international institutional conditions, specifically the Sino-US trade frictions. The relationships are tested using a sample of companies listed on China’s A-share Growth Enterprise Market (GEM) from 2010 to 2021.

Digital technologies help to internationalize SMEs. However, this positive relationship is affected (mediated) by the presence of an already consolidated IC. In addition, the institutional conditions of the international market, such as the Sino-US trade friction, moderate the components of IC differently. Specifically, the overall mediating effect of human and relational capital is boosted, while this does not happen for innovation capital.

First, this study contributes to the literature on organizational resilience, especially digital resilience, confirming its validity in the context of internationalization and, in particular, those processes adopted by SMEs. Second, we clarify the mechanisms through which digital technologies exert their impact on the process of internationalization and in particular the prominent necessity of having IC. Third, our conclusions enrich the understanding of how IC components react to turbulence in international markets.

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Digital resilience in the internationalization of small and medium companies: how does it work?10.1108/JEIM-02-2023-0100Journal of Enterprise Information Management2024-03-28© 2024 Emerald Publishing LimitedKai WangMassimiliano Matteo PellegriniKunkun XueCizhi WangMenghan PengJournal of Enterprise Information Managementahead-of-printahead-of-print2024-03-2810.1108/JEIM-02-2023-0100https://www.emerald.com/insight/content/doi/10.1108/JEIM-02-2023-0100/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Impacts of IT capability and supply chain collaboration on supply chain resilience: empirical evidence from China in COVID-19 pandemichttps://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2022-0091/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBuilding supply chain resilience is increasingly recognized as an effective strategy to deal with supply chain challenges, risks and disruptions. Nevertheless, it remains unclear how to build supply chain resilience and whether supply chain resilience could achieve a competitive advantage. By analyzing the data collected from 216 firms in China, the current study empirically examines how information technology (IT) capability and supply chain collaboration affect different forms of supply chain resilience (external resilience and internal resilience) and examines the performance implications of these two forms of supply chain resilience. Results show that IT capability is positively related to external resilience, whereas supply chain collaboration is positively related to internal resilience. The combination of IT capability and supply chain collaboration is positively related to external resilience. In addition, internal resilience is positively related to firm performance. This study used only cross-sectional data from China for hypothesis testing. Future studies could utilise longitudinal data and research other countries/regions. The findings systematically assess how IT capability and supply chain collaboration contribute to supply chain resilience and firm performance. The results provide a benchmark of supply chain resilience improvement that can be expected from IT capability and supply chain collaboration. The study findings advance the understanding of supply chain resilience and provide practical implications for supply chain managers.Impacts of IT capability and supply chain collaboration on supply chain resilience: empirical evidence from China in COVID-19 pandemic
Jie Zhou, Lingyu Hu, Yubing Yu, Justin Zuopeng Zhang, Leven J. Zheng
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Building supply chain resilience is increasingly recognized as an effective strategy to deal with supply chain challenges, risks and disruptions. Nevertheless, it remains unclear how to build supply chain resilience and whether supply chain resilience could achieve a competitive advantage.

By analyzing the data collected from 216 firms in China, the current study empirically examines how information technology (IT) capability and supply chain collaboration affect different forms of supply chain resilience (external resilience and internal resilience) and examines the performance implications of these two forms of supply chain resilience.

Results show that IT capability is positively related to external resilience, whereas supply chain collaboration is positively related to internal resilience. The combination of IT capability and supply chain collaboration is positively related to external resilience. In addition, internal resilience is positively related to firm performance.

This study used only cross-sectional data from China for hypothesis testing. Future studies could utilise longitudinal data and research other countries/regions.

The findings systematically assess how IT capability and supply chain collaboration contribute to supply chain resilience and firm performance. The results provide a benchmark of supply chain resilience improvement that can be expected from IT capability and supply chain collaboration.

The study findings advance the understanding of supply chain resilience and provide practical implications for supply chain managers.

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Impacts of IT capability and supply chain collaboration on supply chain resilience: empirical evidence from China in COVID-19 pandemic10.1108/JEIM-03-2022-0091Journal of Enterprise Information Management2022-08-09© 2022 Emerald Publishing LimitedJie ZhouLingyu HuYubing YuJustin Zuopeng ZhangLeven J. ZhengJournal of Enterprise Information Managementahead-of-printahead-of-print2022-08-0910.1108/JEIM-03-2022-0091https://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2022-0091/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Exploring the relationship between digitalization, resilient agri-food supply chain management practices and firm performancehttps://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2022-0095/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to explore the mediating role of digital technologies-based supply chain integrating (SCI) strategies on the agri-supply chain performance (SCP) and firm performance (FP). This research has introduced recently emerged digital technologies such as Internet of Things (IoT). Further, based on theoretical support and an extensive literature review, this research has proposed some hypotheses, which have been quantitatively validated for their significance. A conceptual model was formulated based on an extensive literature review. Data for this research were gathered from a survey completed by 119 respondents from different departments of agri-firms. Further, partial least square (PLS)-based structured equation modelling (SEM) was used to test the proposed hypothetical model. The results confirm that IoT-based digital technologies and supply chain processes (organization integration [OI], information sharing and customer integration [CI]) have a significant positive correlation. Furthermore, supply chain practices are positively associated with SCP. Finally, it has been found that FP is positively impacted by SCP. This research is used to analyse the mediating impacts of digital supply chain processes as a linking strategy for SCP and FP. For practical purposes, this research provides investment decisions for implementing digital technologies in SC strategies. The findings have proposed implications for managers and practitioners in agri-firms based on existing theories: contingency theory (CT) and relational view theory. Also, this study suggests the deployment of smarter electronically based tags and readers, which improve the data analytics capabilities based on auto-captured data. Thus, the availability of quality information improves the data-driven decisional capabilities of managers at company level. This is a unique and original study exploring the relationship between digitalization, resilient agri-food supply chain (AFSC) management practices and firm performance. This research may be extended to other industries in view of the results from SCP and impact of digitalization.Exploring the relationship between digitalization, resilient agri-food supply chain management practices and firm performance
Sanjeev Yadav, Sunil Luthra, Anil Kumar, Rohit Agrawal, Guilherme F. Frederico
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to explore the mediating role of digital technologies-based supply chain integrating (SCI) strategies on the agri-supply chain performance (SCP) and firm performance (FP). This research has introduced recently emerged digital technologies such as Internet of Things (IoT). Further, based on theoretical support and an extensive literature review, this research has proposed some hypotheses, which have been quantitatively validated for their significance.

A conceptual model was formulated based on an extensive literature review. Data for this research were gathered from a survey completed by 119 respondents from different departments of agri-firms. Further, partial least square (PLS)-based structured equation modelling (SEM) was used to test the proposed hypothetical model.

The results confirm that IoT-based digital technologies and supply chain processes (organization integration [OI], information sharing and customer integration [CI]) have a significant positive correlation. Furthermore, supply chain practices are positively associated with SCP. Finally, it has been found that FP is positively impacted by SCP.

This research is used to analyse the mediating impacts of digital supply chain processes as a linking strategy for SCP and FP. For practical purposes, this research provides investment decisions for implementing digital technologies in SC strategies. The findings have proposed implications for managers and practitioners in agri-firms based on existing theories: contingency theory (CT) and relational view theory. Also, this study suggests the deployment of smarter electronically based tags and readers, which improve the data analytics capabilities based on auto-captured data. Thus, the availability of quality information improves the data-driven decisional capabilities of managers at company level.

This is a unique and original study exploring the relationship between digitalization, resilient agri-food supply chain (AFSC) management practices and firm performance. This research may be extended to other industries in view of the results from SCP and impact of digitalization.

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Exploring the relationship between digitalization, resilient agri-food supply chain management practices and firm performance10.1108/JEIM-03-2022-0095Journal of Enterprise Information Management2023-03-29© 2023 Emerald Publishing LimitedSanjeev YadavSunil LuthraAnil KumarRohit AgrawalGuilherme F. FredericoJournal of Enterprise Information Managementahead-of-printahead-of-print2023-03-2910.1108/JEIM-03-2022-0095https://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2022-0095/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The adoption of the green label by SMEs in the hotel sector: a leverage for reassuring their customershttps://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2023-0160/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn the era of new technological revolution, seeking to survive and guarantee business sustainability in their digital internationalization, enterprises choose to become environmentally oriented. The need for new green business models has become evident in recent years, and enterprises offer green services in creative and eco-friendly ways. However, does the display of a green label on hotels' websites really promote the eco-conscious tourists' online booking intention? This study aims to examine the impact of the perceived label on the online sustainable hotel booking intention of the eco-conscious tourists, using the foundations of signal theory. This study adopted a structural equation model to integrate several constructs with a sample of 349 validated responses. The empirical results highlight, the importance of the green label perception on the eco-conscious tourists' booking intention of online sustainable hotel and the role that green trust and green perceived risk play as a mediating variable between the perception of the exposed label and the booking intention. Indeed, when booking a sustainable hotel online, the tourists may be sensitive to the exposure of a green label. Therefore, this signal decreases the perceived risk of unsustainability and ultimately increases the trust in hotel's sustainability. The first limitation is related to the sample employed in this study. Given that most of the participants were residents of France, the results of this study may not be generalized to the entire population. Secondly, a range of other factors can affect the eco-conscious tourists' intentions to book online a hotel with green label, such as their attitude, social media influence, tourists' satisfaction, etc. Indeed, other variables and/or signals could be adopted to study online booking intention in the pandemic era. In light of these results, theoretical and managerial implications are discussed. The findings make an important contribution to SMEs sustainability and internationalization by exploring new ties. This study considers how SMEs and specifically hotels start following green practices (e.g. adoption of an eco-label) relevant to their international environment where they operate and in response to global pressures. SMEs can survive better in the highly competitive global environment where they need to employ more green practices, however, managers should consider how green trust and green perceived risk can affect customer behavior. It also adds to the existing literature by dealing with customer perceptions about the green label of sustainable hotels and its subsequent effect on booking intention. This study had shown the importance of the display of green label on the eco-conscious tourist's online booking intention.The adoption of the green label by SMEs in the hotel sector: a leverage for reassuring their customers
Helene Yildiz, Sara Tahali, Eleni Trichina
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

In the era of new technological revolution, seeking to survive and guarantee business sustainability in their digital internationalization, enterprises choose to become environmentally oriented. The need for new green business models has become evident in recent years, and enterprises offer green services in creative and eco-friendly ways. However, does the display of a green label on hotels' websites really promote the eco-conscious tourists' online booking intention? This study aims to examine the impact of the perceived label on the online sustainable hotel booking intention of the eco-conscious tourists, using the foundations of signal theory.

This study adopted a structural equation model to integrate several constructs with a sample of 349 validated responses.

The empirical results highlight, the importance of the green label perception on the eco-conscious tourists' booking intention of online sustainable hotel and the role that green trust and green perceived risk play as a mediating variable between the perception of the exposed label and the booking intention. Indeed, when booking a sustainable hotel online, the tourists may be sensitive to the exposure of a green label. Therefore, this signal decreases the perceived risk of unsustainability and ultimately increases the trust in hotel's sustainability.

The first limitation is related to the sample employed in this study. Given that most of the participants were residents of France, the results of this study may not be generalized to the entire population. Secondly, a range of other factors can affect the eco-conscious tourists' intentions to book online a hotel with green label, such as their attitude, social media influence, tourists' satisfaction, etc. Indeed, other variables and/or signals could be adopted to study online booking intention in the pandemic era.

In light of these results, theoretical and managerial implications are discussed. The findings make an important contribution to SMEs sustainability and internationalization by exploring new ties. This study considers how SMEs and specifically hotels start following green practices (e.g. adoption of an eco-label) relevant to their international environment where they operate and in response to global pressures. SMEs can survive better in the highly competitive global environment where they need to employ more green practices, however, managers should consider how green trust and green perceived risk can affect customer behavior. It also adds to the existing literature by dealing with customer perceptions about the green label of sustainable hotels and its subsequent effect on booking intention.

This study had shown the importance of the display of green label on the eco-conscious tourist's online booking intention.

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The adoption of the green label by SMEs in the hotel sector: a leverage for reassuring their customers10.1108/JEIM-03-2023-0160Journal of Enterprise Information Management2023-09-27© 2023 Emerald Publishing LimitedHelene YildizSara TahaliEleni TrichinaJournal of Enterprise Information Managementahead-of-printahead-of-print2023-09-2710.1108/JEIM-03-2023-0160https://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2023-0160/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Blockchain applications for traceability and food safety in agri-food supply chain: cherry product applicationhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2023-0165/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe primary objective of this study is to investigate the application of blockchain technology (BCT) in the agri-food supply chain, focusing on traceability and food safety. The study employed a semi-structured interview method with representatives from the cherry supply chain to evaluate their awareness and acceptance of BCT's impact. Additionally, the analytic hierarchy process (AHP) was utilized to determine digital investment priorities in supply chain strategies. By applying the supply chain operations reference (SCOR) model framework to the cherry supply chain, the study aimed to address the question “Which process model is suitable for implementing BCT in the agri-food supply chain?” The global agri-food supply chains are characterized by significant food losses, escalating prices along the chain, and food safety risks. Concurrently, consumer concerns regarding food safety, quality and transparency are on the rise. BCT, with its ability to ensure data integrity, immutability, and seamless tracking of chain movements, presents immense potential as a secure infrastructure in the agri-food supply chain traceability. The developed analytic framework and the study's findings can be adapted to different sectors and different sub-sectors within agri-food supply chains.Blockchain applications for traceability and food safety in agri-food supply chain: cherry product application
Şebnem İndap, Mehmet Tanyaş
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The primary objective of this study is to investigate the application of blockchain technology (BCT) in the agri-food supply chain, focusing on traceability and food safety.

The study employed a semi-structured interview method with representatives from the cherry supply chain to evaluate their awareness and acceptance of BCT's impact. Additionally, the analytic hierarchy process (AHP) was utilized to determine digital investment priorities in supply chain strategies. By applying the supply chain operations reference (SCOR) model framework to the cherry supply chain, the study aimed to address the question “Which process model is suitable for implementing BCT in the agri-food supply chain?”

The global agri-food supply chains are characterized by significant food losses, escalating prices along the chain, and food safety risks. Concurrently, consumer concerns regarding food safety, quality and transparency are on the rise. BCT, with its ability to ensure data integrity, immutability, and seamless tracking of chain movements, presents immense potential as a secure infrastructure in the agri-food supply chain traceability.

The developed analytic framework and the study's findings can be adapted to different sectors and different sub-sectors within agri-food supply chains.

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Blockchain applications for traceability and food safety in agri-food supply chain: cherry product application10.1108/JEIM-03-2023-0165Journal of Enterprise Information Management2023-07-26© 2023 Emerald Publishing LimitedŞebnem İndapMehmet TanyaşJournal of Enterprise Information Managementahead-of-printahead-of-print2023-07-2610.1108/JEIM-03-2023-0165https://www.emerald.com/insight/content/doi/10.1108/JEIM-03-2023-0165/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Exploring the contextual factors affecting financial shared service implementation and firm performancehttps://www.emerald.com/insight/content/doi/10.1108/JEIM-04-2022-0126/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAlthough the financial shared service (FSS) mode has become a well-established organizational arrangement, current information system (IS) research remains limited and mixed. The purpose of this study is to narrow research gaps in the literature on shared services from an FSS practice perspective. The following research questions guide this study: (1) what are the important antecedents of FSS implementation? (2) what is the impact of FSS implementation on firm performance? Drawing on the technology–organization–environment (TOE) framework and previous innovation studies, this study explores the impact of FSS implementation on firm performance. A questionnaire survey was conducted on Chinese firms using partial least squares (PLS) for data analysis. The authors find technological, organizational and environmental factors affect the extent and depth of FSS implementation. The empirical results show that relative advantage, compatibility, top management support, managerial obstacles and competitive pressure significantly affect FSS implementation, but bandwagon pressure does not have a direct impact on it. Top management support is the most important factor, and managerial obstacles and compatibility are controllable and manageable factors for firms. The study confirms that FSS improves the financial and non-financial performance of firms significantly, and the degree of improvement in non-financial is greater than that in financial performance. A comprehension of the key factors influencing FSS implementation will help companies predict weaknesses in their implementation plan and design suitable strategies to handle deployment to achieve these benefits. Managers can make a comprehensive decision regarding the long-term development of combining FSS and the suitability of companies. The findings contribute to the shared services implementation theory by identifying a set of theoretical factors that shape a firm's shared service implementation. This study provides empirical support to gauge the impact of FSS implementation on firm performance and provides new evidence for a shared-service payoff study. Moreover, the study extends the applicability of the TOE framework and the balanced scorecard (BSC) viewpoint to the FSS implementation field.Exploring the contextual factors affecting financial shared service implementation and firm performance
Peiyu Ou, Chenxi Zhang
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Although the financial shared service (FSS) mode has become a well-established organizational arrangement, current information system (IS) research remains limited and mixed. The purpose of this study is to narrow research gaps in the literature on shared services from an FSS practice perspective. The following research questions guide this study: (1) what are the important antecedents of FSS implementation? (2) what is the impact of FSS implementation on firm performance?

Drawing on the technology–organization–environment (TOE) framework and previous innovation studies, this study explores the impact of FSS implementation on firm performance. A questionnaire survey was conducted on Chinese firms using partial least squares (PLS) for data analysis.

The authors find technological, organizational and environmental factors affect the extent and depth of FSS implementation. The empirical results show that relative advantage, compatibility, top management support, managerial obstacles and competitive pressure significantly affect FSS implementation, but bandwagon pressure does not have a direct impact on it. Top management support is the most important factor, and managerial obstacles and compatibility are controllable and manageable factors for firms. The study confirms that FSS improves the financial and non-financial performance of firms significantly, and the degree of improvement in non-financial is greater than that in financial performance.

A comprehension of the key factors influencing FSS implementation will help companies predict weaknesses in their implementation plan and design suitable strategies to handle deployment to achieve these benefits. Managers can make a comprehensive decision regarding the long-term development of combining FSS and the suitability of companies.

The findings contribute to the shared services implementation theory by identifying a set of theoretical factors that shape a firm's shared service implementation. This study provides empirical support to gauge the impact of FSS implementation on firm performance and provides new evidence for a shared-service payoff study. Moreover, the study extends the applicability of the TOE framework and the balanced scorecard (BSC) viewpoint to the FSS implementation field.

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Exploring the contextual factors affecting financial shared service implementation and firm performance10.1108/JEIM-04-2022-0126Journal of Enterprise Information Management2023-02-20© 2023 Emerald Publishing LimitedPeiyu OuChenxi ZhangJournal of Enterprise Information Managementahead-of-printahead-of-print2023-02-2010.1108/JEIM-04-2022-0126https://www.emerald.com/insight/content/doi/10.1108/JEIM-04-2022-0126/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A novel approach integrating IF-AHP, IF-DEMATEL and CoCoSo methods for sustainability management in food digital manufacturing supply chain systemshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-04-2023-0199/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestFood manufacturing supply chain systems are the most relevant wheels of the world economy since they provide essential products supporting daily life. Nevertheless, various supply inefficiencies have been reported to compromise food safety in different regions. Sustainable supplier management and digitalization practices have become cornerstone activities in addressing these shortcomings. Therefore, this paper proposes an integrated method for sustainability management in digital manufacturing supply chain systems (DMSCS) from the food industry. The Intuitionistic Fuzzy Analytic Hierarchy Process (IF-AHP) was used to weigh the criteria and subcriteria under uncertainty. Second, the Intuitionistic Fuzzy Decision-Making Trial and Evaluation Laboratory (IF-DEMATEL) was applied to determine the main DMSCS sustainability drivers whilst incorporating the expert's hesitancy. Finally, the Combined Compromise Solution (CoCoSo) was implemented to pinpoint the weaknesses hindering DMSCS sustainability. A case study from the pork supply chain was presented to validate this method. The most important criterion for DMSCS sustainability management is “location” while “manufacturing capacity” is the most significant dispatcher. This paper presents a novel approach integrating IF-AHP, IF-DEMATEL, and CoCoSo methods for sustainability management of DMSCS pillaring the food industry.A novel approach integrating IF-AHP, IF-DEMATEL and CoCoSo methods for sustainability management in food digital manufacturing supply chain systems
Miguel Angel Ortíz-Barrios, Stephany Lucia Madrid-Sierra, Antonella Petrillo, Luis E. Quezada
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Food manufacturing supply chain systems are the most relevant wheels of the world economy since they provide essential products supporting daily life. Nevertheless, various supply inefficiencies have been reported to compromise food safety in different regions. Sustainable supplier management and digitalization practices have become cornerstone activities in addressing these shortcomings. Therefore, this paper proposes an integrated method for sustainability management in digital manufacturing supply chain systems (DMSCS) from the food industry.

The Intuitionistic Fuzzy Analytic Hierarchy Process (IF-AHP) was used to weigh the criteria and subcriteria under uncertainty. Second, the Intuitionistic Fuzzy Decision-Making Trial and Evaluation Laboratory (IF-DEMATEL) was applied to determine the main DMSCS sustainability drivers whilst incorporating the expert's hesitancy. Finally, the Combined Compromise Solution (CoCoSo) was implemented to pinpoint the weaknesses hindering DMSCS sustainability. A case study from the pork supply chain was presented to validate this method.

The most important criterion for DMSCS sustainability management is “location” while “manufacturing capacity” is the most significant dispatcher.

This paper presents a novel approach integrating IF-AHP, IF-DEMATEL, and CoCoSo methods for sustainability management of DMSCS pillaring the food industry.

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A novel approach integrating IF-AHP, IF-DEMATEL and CoCoSo methods for sustainability management in food digital manufacturing supply chain systems10.1108/JEIM-04-2023-0199Journal of Enterprise Information Management2023-12-14© 2023 Emerald Publishing LimitedMiguel Angel Ortíz-BarriosStephany Lucia Madrid-SierraAntonella PetrilloLuis E. QuezadaJournal of Enterprise Information Managementahead-of-printahead-of-print2023-12-1410.1108/JEIM-04-2023-0199https://www.emerald.com/insight/content/doi/10.1108/JEIM-04-2023-0199/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Green buildings and maintenance planning practices in Malaysiahttps://www.emerald.com/insight/content/doi/10.1108/JEIM-05-2022-0168/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestGreen building (GB) maintenance is increasingly accepted in the construction industry, so it can now be interpreted as an industry best practice for maintenance planning. However, the performance competency and design knowledge of the practice's building control instrument process can be affected by its evaluation and the information management of building information modelling (BIM)–based model checking (BMC). These maintenance-planning problems have not yet been investigated in instances such as the Grenfell Tower fire (14 June 2017, approximately 80 fatalities) in North Kensington, West London. This study proposes a theoretical framework for analysing the existing conceptualisation of BIM tools and techniques based on a critical review of GB maintenance environments. These are currently employed on GB maintenance ecosystems embedded in project teams that can affect BMC practices in the automation system process. In order to better understand how BMC is implemented in GB ecosystem projects, a quantitative case study is conducted in the Malaysian public works department (Jabatan Kerja Raya (JKR)). GB ecosystem projects were not as effective as planned due to safety awareness, design planning, inadequate track insulation, environmental (in) compatibility and inadequate building access management. Descriptive statistics and an ANOVA were applied to analyse the data. The study is reinforced by a process flow, which is transformed into a theoretical framework. Industry practitioners can use the developed framework to diagnose BMC application issues and leverage the staff competency inherent in an ecosystem to plan GB maintenance environments successfully.Green buildings and maintenance planning practices in Malaysia
Zul-Atfi Ismail
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Green building (GB) maintenance is increasingly accepted in the construction industry, so it can now be interpreted as an industry best practice for maintenance planning. However, the performance competency and design knowledge of the practice's building control instrument process can be affected by its evaluation and the information management of building information modelling (BIM)–based model checking (BMC). These maintenance-planning problems have not yet been investigated in instances such as the Grenfell Tower fire (14 June 2017, approximately 80 fatalities) in North Kensington, West London.

This study proposes a theoretical framework for analysing the existing conceptualisation of BIM tools and techniques based on a critical review of GB maintenance environments. These are currently employed on GB maintenance ecosystems embedded in project teams that can affect BMC practices in the automation system process. In order to better understand how BMC is implemented in GB ecosystem projects, a quantitative case study is conducted in the Malaysian public works department (Jabatan Kerja Raya (JKR)).

GB ecosystem projects were not as effective as planned due to safety awareness, design planning, inadequate track insulation, environmental (in) compatibility and inadequate building access management. Descriptive statistics and an ANOVA were applied to analyse the data. The study is reinforced by a process flow, which is transformed into a theoretical framework.

Industry practitioners can use the developed framework to diagnose BMC application issues and leverage the staff competency inherent in an ecosystem to plan GB maintenance environments successfully.

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Green buildings and maintenance planning practices in Malaysia10.1108/JEIM-05-2022-0168Journal of Enterprise Information Management2023-03-31© 2023 Emerald Publishing LimitedZul-Atfi IsmailJournal of Enterprise Information Managementahead-of-printahead-of-print2023-03-3110.1108/JEIM-05-2022-0168https://www.emerald.com/insight/content/doi/10.1108/JEIM-05-2022-0168/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Mediating effect of industry dynamics, absorptive capacity and resource commitment in new digital technology adoption and effective implementation processeshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-06-2022-0190/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestDrawing upon a systematic literature review in new technology, innovation transfer and diffusion theories, and from interviews with technology leaders in digital transformation programs in the US Oil & Gas (O&G) industry, the authors explore the relationships among O&G industry dynamics, organization's absorptive capacity and resource commitment for new digital technology adoption-implementation process. The authors employed the empirical survey method to gather the data (a sample size of 172) in the US O&G industry and used structural equation modeling (SEM) to test the measurement model for validity and reliability and the conceptual model for hypothesized structural relationships. The results provide support for the study’s causal model of adoption and implementation with positive and direct relationships between the initiation and trial stages, between the trial stages and the evaluation of effective outcomes and between the effective outcomes and the effective implementation stages of digital technologies. The results also reveal partial mediating relationships of industry dynamics, absorptive capacity and resource commitment between respective stages. Based on the current study's findings, managers are recommended to pay attention to the evolving industry dynamics during the initiation stage of new digital technology adoption, to utilize the organization's knowledge-based absorptive capacity during digital technology trial and selection stages and to support the digital technology implementation project when the adoption decision of a particular digital technology has been made. The empirical research contributes literature on digital technology adoption and implementation by identifying and demonstrating the importance of industry dynamics, absorptive capacity and resource commitment factors as mediating variables at various stages of the adoption-implementation process and empirically validating a process-based causal model of digital technology adoption and a successful implementation project that has been missing in the current body of literature on digital transformation.Mediating effect of industry dynamics, absorptive capacity and resource commitment in new digital technology adoption and effective implementation processes
Rupak Rauniar, Greg Rawski, Qing Ray Cao, Samhita Shah
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Drawing upon a systematic literature review in new technology, innovation transfer and diffusion theories, and from interviews with technology leaders in digital transformation programs in the US Oil & Gas (O&G) industry, the authors explore the relationships among O&G industry dynamics, organization's absorptive capacity and resource commitment for new digital technology adoption-implementation process.

The authors employed the empirical survey method to gather the data (a sample size of 172) in the US O&G industry and used structural equation modeling (SEM) to test the measurement model for validity and reliability and the conceptual model for hypothesized structural relationships.

The results provide support for the study’s causal model of adoption and implementation with positive and direct relationships between the initiation and trial stages, between the trial stages and the evaluation of effective outcomes and between the effective outcomes and the effective implementation stages of digital technologies. The results also reveal partial mediating relationships of industry dynamics, absorptive capacity and resource commitment between respective stages.

Based on the current study's findings, managers are recommended to pay attention to the evolving industry dynamics during the initiation stage of new digital technology adoption, to utilize the organization's knowledge-based absorptive capacity during digital technology trial and selection stages and to support the digital technology implementation project when the adoption decision of a particular digital technology has been made.

The empirical research contributes literature on digital technology adoption and implementation by identifying and demonstrating the importance of industry dynamics, absorptive capacity and resource commitment factors as mediating variables at various stages of the adoption-implementation process and empirically validating a process-based causal model of digital technology adoption and a successful implementation project that has been missing in the current body of literature on digital transformation.

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Mediating effect of industry dynamics, absorptive capacity and resource commitment in new digital technology adoption and effective implementation processes10.1108/JEIM-06-2022-0190Journal of Enterprise Information Management2023-06-08© 2023 Emerald Publishing LimitedRupak RauniarGreg RawskiQing Ray CaoSamhita ShahJournal of Enterprise Information Managementahead-of-printahead-of-print2023-06-0810.1108/JEIM-06-2022-0190https://www.emerald.com/insight/content/doi/10.1108/JEIM-06-2022-0190/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A multi-method study on the barriers of the blockchain technology application in the cold supply chainshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-06-2022-0209/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe cold supply chain industry is still emerging and digital transformation is in the nascent stage in this industry. This paper argues that there are various barriers to implementing blockchain technology in the cold supply chain and aims to develop and validate a model for overcoming key barriers to implementing blockchain technology in the cold supply chain. The adoption of blockchain technology was proposed through interpretive structural modeling (ISM) and further it is validated using structural equation modeling (SEM). In this study, ten key barriers to implementing blockchain technology in the cold supply chain were identified, modelled and analysed. Poor leadership style of top management was found to be the most important barriers to implementing blockchain technology in the cold supply chain. The results of SEM indicate that all the paths are supported. The findings showcase the barriers responsible for the lack of blockchain technology infrastructure that ultimately impacts the cold supply chains. This study highlights the fact that the fate of blockchain technology infrastructure development depends on the leadership style of top management. Demonstrating good leadership style by top management can help overcome the barriers. A good leader pulls the entire team instead of pushing the team. A good leader can guide the entire team to improve IT governance, financial investment, digital footprint, digital readiness, skills and collaboration with service providers to implement blockchain technology. Not only that, a good leader provides mental strength to the team and helps overcome the fear of implementing blockchain in the cold supply chain. A good leader demonstrates good administrative skills and focus on security and privacy policies. This is a novel contribution towards analysing the key barriers to implementing blockchain technology in the South African cold supply chain using the integrated ISM–MICMAC and SEM approach.A multi-method study on the barriers of the blockchain technology application in the cold supply chains
Makungu Meriot Chavalala, Surajit Bag, Jan Harm Christiaan Pretorius, Muhammad Sabbir Rahman
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The cold supply chain industry is still emerging and digital transformation is in the nascent stage in this industry. This paper argues that there are various barriers to implementing blockchain technology in the cold supply chain and aims to develop and validate a model for overcoming key barriers to implementing blockchain technology in the cold supply chain.

The adoption of blockchain technology was proposed through interpretive structural modeling (ISM) and further it is validated using structural equation modeling (SEM).

In this study, ten key barriers to implementing blockchain technology in the cold supply chain were identified, modelled and analysed. Poor leadership style of top management was found to be the most important barriers to implementing blockchain technology in the cold supply chain. The results of SEM indicate that all the paths are supported. The findings showcase the barriers responsible for the lack of blockchain technology infrastructure that ultimately impacts the cold supply chains.

This study highlights the fact that the fate of blockchain technology infrastructure development depends on the leadership style of top management. Demonstrating good leadership style by top management can help overcome the barriers. A good leader pulls the entire team instead of pushing the team. A good leader can guide the entire team to improve IT governance, financial investment, digital footprint, digital readiness, skills and collaboration with service providers to implement blockchain technology. Not only that, a good leader provides mental strength to the team and helps overcome the fear of implementing blockchain in the cold supply chain. A good leader demonstrates good administrative skills and focus on security and privacy policies.

This is a novel contribution towards analysing the key barriers to implementing blockchain technology in the South African cold supply chain using the integrated ISM–MICMAC and SEM approach.

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A multi-method study on the barriers of the blockchain technology application in the cold supply chains10.1108/JEIM-06-2022-0209Journal of Enterprise Information Management2022-12-02© 2022 Emerald Publishing LimitedMakungu Meriot ChavalalaSurajit BagJan Harm Christiaan PretoriusMuhammad Sabbir RahmanJournal of Enterprise Information Managementahead-of-printahead-of-print2022-12-0210.1108/JEIM-06-2022-0209https://www.emerald.com/insight/content/doi/10.1108/JEIM-06-2022-0209/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
The effect of IoT capability on supply chain integration and firm performance: an empirical study in the UK retail industryhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-06-2022-0219/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to use empirical data to examine the hierarchical impact of the Internet of things capability on supply chain integration (SCI), supply chain capability (SCC) and firm performance (FP) in the UK retail industry. A deductive approach was employed to carry out this research. Structural equation modelling (SEM) was performed using the partial least square method (SmartPLS 3.3.3) to test theoretical predictions which underlie the relationships among Internet of things capability (IoTC), SCI, SCC and FP. Data are collected using an online survey completed by senior executives of 66 large, medium and small firms within the UK retail industry. The empirical results of this research reveal that IoTC has a significant positive effect on the UK retail industry FP through the mediating role of SCI and SCC. The research results from this study provide useful management insights for firms within the retail industry into the development of effective strategies for integrating their supply chain alongside the adoption of IoTC into SCI, consequently leading to improvements in FP. Although previous studies have explored the impact of IoT on FP through the sequential mediating role of SCI and SCC, few have explored the impact of the IoT capability (IoTC) on FP through sequential mediators, i.e. SCI and SCC. This study examines the relationship between IoTC, SCI, SCC and FP in the UK retail industry supply chain to address this knowledge gap. Moreover, this study examines the effects of IoTC on FP by applying partial least square (PLS)-SEM techniques. Testing the sequential mediating role of SCI and SCI is undertaken, and the relationships among IoT-enabled SCI and SCC is analysed to improve FP. The robustness check's result through PLSpredict analysis also confirms the power of the model proposed in this study.The effect of IoT capability on supply chain integration and firm performance: an empirical study in the UK retail industry
Maria Argyropoulou, Elaine Garcia, Soheila Nemati, Konstantina Spanaki
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to use empirical data to examine the hierarchical impact of the Internet of things capability on supply chain integration (SCI), supply chain capability (SCC) and firm performance (FP) in the UK retail industry.

A deductive approach was employed to carry out this research. Structural equation modelling (SEM) was performed using the partial least square method (SmartPLS 3.3.3) to test theoretical predictions which underlie the relationships among Internet of things capability (IoTC), SCI, SCC and FP. Data are collected using an online survey completed by senior executives of 66 large, medium and small firms within the UK retail industry.

The empirical results of this research reveal that IoTC has a significant positive effect on the UK retail industry FP through the mediating role of SCI and SCC.

The research results from this study provide useful management insights for firms within the retail industry into the development of effective strategies for integrating their supply chain alongside the adoption of IoTC into SCI, consequently leading to improvements in FP.

Although previous studies have explored the impact of IoT on FP through the sequential mediating role of SCI and SCC, few have explored the impact of the IoT capability (IoTC) on FP through sequential mediators, i.e. SCI and SCC. This study examines the relationship between IoTC, SCI, SCC and FP in the UK retail industry supply chain to address this knowledge gap. Moreover, this study examines the effects of IoTC on FP by applying partial least square (PLS)-SEM techniques. Testing the sequential mediating role of SCI and SCI is undertaken, and the relationships among IoT-enabled SCI and SCC is analysed to improve FP. The robustness check's result through PLSpredict analysis also confirms the power of the model proposed in this study.

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The effect of IoT capability on supply chain integration and firm performance: an empirical study in the UK retail industry10.1108/JEIM-06-2022-0219Journal of Enterprise Information Management2023-04-11© 2023 Emerald Publishing LimitedMaria ArgyropoulouElaine GarciaSoheila NematiKonstantina SpanakiJournal of Enterprise Information Managementahead-of-printahead-of-print2023-04-1110.1108/JEIM-06-2022-0219https://www.emerald.com/insight/content/doi/10.1108/JEIM-06-2022-0219/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Using machine learning to determine factors affecting product and product–service innovationhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-06-2023-0339/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestMachine learning (ML) analytical tools are increasingly being considered as an alternative quantitative methodology in management research. This paper proposes a new approach for uncovering the antecedents behind product and product–service innovation (PSI). The ML approach is novel in the field of innovation antecedents at the country level. A sample of the Equatorian National Survey on Technology and Innovation, consisting of more than 6,000 firms, is used to rank the antecedents of innovation. The analysis reveals that the antecedents of product and PSI are distinct, yet rooted in the principles of open innovation and competitive priorities. The analysis is based on a sample of Equatorian firms with the objective of showing how ML techniques are suitable for testing the antecedents of innovation in any other context. The novel ML approach, in contrast to traditional quantitative analysis of the topic, can consider the full set of antecedent interactions to each of the innovations analyzed.Using machine learning to determine factors affecting product and product–service innovation
Oscar F. Bustinza, Luis M. Molina Fernandez, Marlene Mendoza Macías
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Machine learning (ML) analytical tools are increasingly being considered as an alternative quantitative methodology in management research. This paper proposes a new approach for uncovering the antecedents behind product and product–service innovation (PSI).

The ML approach is novel in the field of innovation antecedents at the country level. A sample of the Equatorian National Survey on Technology and Innovation, consisting of more than 6,000 firms, is used to rank the antecedents of innovation.

The analysis reveals that the antecedents of product and PSI are distinct, yet rooted in the principles of open innovation and competitive priorities.

The analysis is based on a sample of Equatorian firms with the objective of showing how ML techniques are suitable for testing the antecedents of innovation in any other context.

The novel ML approach, in contrast to traditional quantitative analysis of the topic, can consider the full set of antecedent interactions to each of the innovations analyzed.

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Using machine learning to determine factors affecting product and product–service innovation10.1108/JEIM-06-2023-0339Journal of Enterprise Information Management2024-02-27© 2024 Oscar F. Bustinza, Luis M. Molina Fernandez and Marlene Mendoza MacíasOscar F. BustinzaLuis M. Molina FernandezMarlene Mendoza MacíasJournal of Enterprise Information Managementahead-of-printahead-of-print2024-02-2710.1108/JEIM-06-2023-0339https://www.emerald.com/insight/content/doi/10.1108/JEIM-06-2023-0339/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Oscar F. Bustinza, Luis M. Molina Fernandez and Marlene Mendoza Macíashttp://creativecommons.org/licences/by/4.0/legalcode
Understanding the relationship between competitive strategy and product-service innovation: the role of the paradox of opennesshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-06-2023-0340/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to investigate the relationship between strategy intent (product-service innovation intention) and outcome (product-service innovation outcome), and the role that external sources of innovation play in influencing this relationship. Using data obtained from the community innovation survey, we apply a logit regression to a sample of 1,419 Portuguese firms. By examining the moderating effect of open innovation breadth, we assess how the relationship between differentiation intent and outcome is contingent upon the involvement of external stakeholders. Our findings reveal that the relationship between differentiation intent and outcome is contingent upon the moderating effect of open innovation breadth. Our analysis suggests that the negative influence of different sources of innovation can be addressed by adopting a paradox lens. This research provides valuable insights for managers. By simultaneously pursuing a differentiation strategy and engaging in collaboration with external sources, firms may compromise their ability to effectively differentiate their offer. Managers should consider the potential tensions arising from internal and external stakeholder relationships to optimize their innovation strategies. This study contributes to the existing literature by shedding light on the role of external innovation sources in influencing the relationship between differentiation intent and outcome and the importance that information systems may have in this relationship. By exploring the moderating effect of open innovation breadth, we provide a nuanced understanding of how firms can navigate organizational tensions and leverage innovation for competitive advantage.Understanding the relationship between competitive strategy and product-service innovation: the role of the paradox of openness
Gonçalo Cordeiro de Sousa
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to investigate the relationship between strategy intent (product-service innovation intention) and outcome (product-service innovation outcome), and the role that external sources of innovation play in influencing this relationship.

Using data obtained from the community innovation survey, we apply a logit regression to a sample of 1,419 Portuguese firms. By examining the moderating effect of open innovation breadth, we assess how the relationship between differentiation intent and outcome is contingent upon the involvement of external stakeholders.

Our findings reveal that the relationship between differentiation intent and outcome is contingent upon the moderating effect of open innovation breadth. Our analysis suggests that the negative influence of different sources of innovation can be addressed by adopting a paradox lens.

This research provides valuable insights for managers. By simultaneously pursuing a differentiation strategy and engaging in collaboration with external sources, firms may compromise their ability to effectively differentiate their offer. Managers should consider the potential tensions arising from internal and external stakeholder relationships to optimize their innovation strategies.

This study contributes to the existing literature by shedding light on the role of external innovation sources in influencing the relationship between differentiation intent and outcome and the importance that information systems may have in this relationship. By exploring the moderating effect of open innovation breadth, we provide a nuanced understanding of how firms can navigate organizational tensions and leverage innovation for competitive advantage.

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Understanding the relationship between competitive strategy and product-service innovation: the role of the paradox of openness10.1108/JEIM-06-2023-0340Journal of Enterprise Information Management2024-03-26© 2024 Emerald Publishing LimitedGonçalo Cordeiro de SousaJournal of Enterprise Information Managementahead-of-printahead-of-print2024-03-2610.1108/JEIM-06-2023-0340https://www.emerald.com/insight/content/doi/10.1108/JEIM-06-2023-0340/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Lessons on employees' digital resilience from COVID-19-induced transitions to remote work – a mixed methods studyhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-07-2022-0239/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn response to the COVID-19 pandemic, many employees had to switch to remote work. While some adjusted successfully to this transition, others have struggled. Leveraging information systems (IS) to adjust to major exogenous shocks is called digital resilience. The purpose of this paper is to understand what we can learn about employees' digital resilience from externally enforced transitions to remote work. As digital resilience is challenging to measure, this study uses an embedded mixed methods approach. The authors conducted a qualitative analysis of 40 employees' statements on their remote work experience during the first six months of the pandemic and complemented these findings with scale-based digital resilience scores. The authors find that employees' digital resilience largely depends on the amount of technical equipment and support they receive from their organizations as well as their ability and willingness to learn how to adequately use and communicate through information and communication technologies. Being self-disciplined and self-responsible positively affects digital resilience, while social isolation threatens it. Organizations can foster digital resilience building by encouraging digital networking, building a digital culture and netiquette, and treating digital resilience as a sociotechnical phenomenon. This is one of the first empirical studies of digital resilience on a human level. It sheds light on the missing link between IS-enabled resilience and transitions to remote work. Specifically, it provides original insights into its development and manifestation in a remote work context during the COVID-19 pandemic. For researchers, it provides novel guidance on choosing appropriate measurement instruments to capture digital resilience.Lessons on employees' digital resilience from COVID-19-induced transitions to remote work – a mixed methods study
Vanessa Kohn, Muriel Frank, Roland Holten
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

In response to the COVID-19 pandemic, many employees had to switch to remote work. While some adjusted successfully to this transition, others have struggled. Leveraging information systems (IS) to adjust to major exogenous shocks is called digital resilience. The purpose of this paper is to understand what we can learn about employees' digital resilience from externally enforced transitions to remote work.

As digital resilience is challenging to measure, this study uses an embedded mixed methods approach. The authors conducted a qualitative analysis of 40 employees' statements on their remote work experience during the first six months of the pandemic and complemented these findings with scale-based digital resilience scores.

The authors find that employees' digital resilience largely depends on the amount of technical equipment and support they receive from their organizations as well as their ability and willingness to learn how to adequately use and communicate through information and communication technologies. Being self-disciplined and self-responsible positively affects digital resilience, while social isolation threatens it. Organizations can foster digital resilience building by encouraging digital networking, building a digital culture and netiquette, and treating digital resilience as a sociotechnical phenomenon.

This is one of the first empirical studies of digital resilience on a human level. It sheds light on the missing link between IS-enabled resilience and transitions to remote work. Specifically, it provides original insights into its development and manifestation in a remote work context during the COVID-19 pandemic. For researchers, it provides novel guidance on choosing appropriate measurement instruments to capture digital resilience.

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Lessons on employees' digital resilience from COVID-19-induced transitions to remote work – a mixed methods study10.1108/JEIM-07-2022-0239Journal of Enterprise Information Management2023-02-16© 2023 Emerald Publishing LimitedVanessa KohnMuriel FrankRoland HoltenJournal of Enterprise Information Managementahead-of-printahead-of-print2023-02-1610.1108/JEIM-07-2022-0239https://www.emerald.com/insight/content/doi/10.1108/JEIM-07-2022-0239/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Assessing retailer readiness to use blockchain technology to improve supply chain performancehttps://www.emerald.com/insight/content/doi/10.1108/JEIM-07-2022-0242/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to assess the readiness of retail workers to use blockchain technology (BCT) to improve supply chain performance. The assessment was made via a quantitative approach taken using a theoretical framework based on Keller’s motivation model and self-determination theory in the BCT context. The authors collected data from 567 retail workers from an emerging country through a structured survey questionnaire. The authors tested the hypotheses of the proposed model using Warp PLS 7.0 and controlled firm age, industry type and technological intensity. Our findings may help firms in making the process of digital transformation inclusive. The authors found that supplier-based attention and motivation through BCT lead to supply chain performance, and that supplier-based satisfaction and trust achieved through BCT positively impact supply chain performance. Further, supplier-based relevance on raw material selection with the higher trust and motivation levels achieved through BCT was found to have a positive impact on supply chain performance. IT supply chain applications are referred to as “lean” rather than “rich” because they still rely mainly on written and numerical means to present data. When the environment is less ambiguous, then less rich media can be used to facilitate communication. IT supply chain applications allow suppliers to spend time building relationships with other suppliers instead of focusing on administrative tasks, thus enhancing such relationships. This study can be considered the first to assess retailer readiness to use BCT to improve supply chain performance through the theoretical lens of Keller’s motivation model and self-determination theory.Assessing retailer readiness to use blockchain technology to improve supply chain performance
Abhishek Behl, Nirma Sadamali Jayawardena, Vijay Pereira, Brinda Sampat
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to assess the readiness of retail workers to use blockchain technology (BCT) to improve supply chain performance. The assessment was made via a quantitative approach taken using a theoretical framework based on Keller’s motivation model and self-determination theory in the BCT context.

The authors collected data from 567 retail workers from an emerging country through a structured survey questionnaire. The authors tested the hypotheses of the proposed model using Warp PLS 7.0 and controlled firm age, industry type and technological intensity.

Our findings may help firms in making the process of digital transformation inclusive. The authors found that supplier-based attention and motivation through BCT lead to supply chain performance, and that supplier-based satisfaction and trust achieved through BCT positively impact supply chain performance. Further, supplier-based relevance on raw material selection with the higher trust and motivation levels achieved through BCT was found to have a positive impact on supply chain performance.

IT supply chain applications are referred to as “lean” rather than “rich” because they still rely mainly on written and numerical means to present data. When the environment is less ambiguous, then less rich media can be used to facilitate communication. IT supply chain applications allow suppliers to spend time building relationships with other suppliers instead of focusing on administrative tasks, thus enhancing such relationships.

This study can be considered the first to assess retailer readiness to use BCT to improve supply chain performance through the theoretical lens of Keller’s motivation model and self-determination theory.

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Assessing retailer readiness to use blockchain technology to improve supply chain performance10.1108/JEIM-07-2022-0242Journal of Enterprise Information Management2022-12-27© 2022 Emerald Publishing LimitedAbhishek BehlNirma Sadamali JayawardenaVijay PereiraBrinda SampatJournal of Enterprise Information Managementahead-of-printahead-of-print2022-12-2710.1108/JEIM-07-2022-0242https://www.emerald.com/insight/content/doi/10.1108/JEIM-07-2022-0242/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
GA-BP neural network modeling for project portfolio risk predictionhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-07-2022-0247/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestProject portfolio risk (PPR) management plays an important role in promoting the smooth implementation of a project portfolio (PP). Accurate PPR prediction helps managers cope with risks timely in complicated PP environments. However, studies on accurate PPR impact degree prediction, which consists of both risk occurrence probabilities and risk impact consequences considering project interactions, are limited. This study aims to model PPR prediction and expand PPR prediction tools. In this study, the authors build a PPR prediction model based on a genetic algorithm and back-propagation neural network (GA-BPNN) integrated with entropy-trapezoidal fuzzy numbers. Then, the authors verify the proposed model with real data and obtain PPR impact degrees. The test results indicate that the proposed method achieves an average absolute error of 0.002 and an average prediction accuracy rate of 97.8%. The former is reduced by 0.038, while the latter is improved by 32.1% when compared with the results of the original BPNN model. Finally, the authors conduct an index sensitivity analysis for identifying critical risks to effectively control them. This study develops a hybrid PPR prediction model that integrates a GA-BPNN with entropy-trapezoidal fuzzy numbers. The authors use this model to predict PPR impact degrees, which consist of both risk occurrence probabilities and risk impact consequences considering project interactions. The results provide insights into PPR management.GA-BP neural network modeling for project portfolio risk prediction
Libiao Bai, Lan Wei, Yipei Zhang, Kanyin Zheng, Xinyu Zhou
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Project portfolio risk (PPR) management plays an important role in promoting the smooth implementation of a project portfolio (PP). Accurate PPR prediction helps managers cope with risks timely in complicated PP environments. However, studies on accurate PPR impact degree prediction, which consists of both risk occurrence probabilities and risk impact consequences considering project interactions, are limited. This study aims to model PPR prediction and expand PPR prediction tools.

In this study, the authors build a PPR prediction model based on a genetic algorithm and back-propagation neural network (GA-BPNN) integrated with entropy-trapezoidal fuzzy numbers. Then, the authors verify the proposed model with real data and obtain PPR impact degrees.

The test results indicate that the proposed method achieves an average absolute error of 0.002 and an average prediction accuracy rate of 97.8%. The former is reduced by 0.038, while the latter is improved by 32.1% when compared with the results of the original BPNN model. Finally, the authors conduct an index sensitivity analysis for identifying critical risks to effectively control them.

This study develops a hybrid PPR prediction model that integrates a GA-BPNN with entropy-trapezoidal fuzzy numbers. The authors use this model to predict PPR impact degrees, which consist of both risk occurrence probabilities and risk impact consequences considering project interactions. The results provide insights into PPR management.

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GA-BP neural network modeling for project portfolio risk prediction10.1108/JEIM-07-2022-0247Journal of Enterprise Information Management2022-11-18© 2022 Emerald Publishing LimitedLibiao BaiLan WeiYipei ZhangKanyin ZhengXinyu ZhouJournal of Enterprise Information Managementahead-of-printahead-of-print2022-11-1810.1108/JEIM-07-2022-0247https://www.emerald.com/insight/content/doi/10.1108/JEIM-07-2022-0247/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Improving information alignment and coordination in humanitarian supply chain through blockchain technologyhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-07-2022-0251/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe coordination among the various entities such as the military, government agencies, civilians, non-governmental agencies, and other commercial enterprises is one of the most challenging aspects of managing the humanitarian supply chain. Blockchain technology (BCT) can facilitate coordination, but the cost and other hindrances have limited their application in disaster relief operations. Despite some studies, the existing literature does not provide a nuanced understanding of the application of blockchain technology to improve information alignment and coordination. Motivated by some recent examples where blockchain technology has been used to trace and mobilize resources in the form of funds and materials from the origin to the destination, the authors develop a theoretical model grounded in the contingent resource-based view. To empirically validate the model and test the research hypotheses, the authors gathered cross-sectional data using a structured pre-tested questionnaire. In this study, the authors gathered our responses from international non-governmental organizations from twenty-four countries. The authors performed the statistical analyses using variance-based structural equation modeling (PLS-SEM) with the help of commercial software (WarpPLS 7.0). The findings of the study offer some useful implications for theory and practice. The results obtained through statistical analyses suggest that the BCT significantly affects information alignment and coordination. However, contrary to popular beliefs the study suggests that intergroup leadership has no significant moderating effect on the paths joining BCT and information alignment/coordination. Moreover, the authors found that the control variable (interdependence) significantly affects the information alignment and coordination further, which opens the room for further investigation. The result of the study offers some useful guidance. Firstly, it suggests that humanitarian organizations should invest in BCT to improve information alignment and coordination which is one of the most complex tasks in front of humanitarian organizations. Secondly, intergroup leadership may not have desired influence on the effects of BCT on information alignment/coordination. However, the interdependence of the humanitarian organizations on each other may have a significant influence on the information alignment/coordination. The study offers some useful implications for theory. For instance, how BCT influences information alignment and coordination was not well understood in the context of humanitarian settings. Hence, this study offers a nuanced understanding of technology-enabled coordination in humanitarian settings.Improving information alignment and coordination in humanitarian supply chain through blockchain technology
Rameshwar Dubey, Angappa Gunasekaran, Cyril R.H. Foropon
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The coordination among the various entities such as the military, government agencies, civilians, non-governmental agencies, and other commercial enterprises is one of the most challenging aspects of managing the humanitarian supply chain. Blockchain technology (BCT) can facilitate coordination, but the cost and other hindrances have limited their application in disaster relief operations. Despite some studies, the existing literature does not provide a nuanced understanding of the application of blockchain technology to improve information alignment and coordination. Motivated by some recent examples where blockchain technology has been used to trace and mobilize resources in the form of funds and materials from the origin to the destination, the authors develop a theoretical model grounded in the contingent resource-based view.

To empirically validate the model and test the research hypotheses, the authors gathered cross-sectional data using a structured pre-tested questionnaire. In this study, the authors gathered our responses from international non-governmental organizations from twenty-four countries. The authors performed the statistical analyses using variance-based structural equation modeling (PLS-SEM) with the help of commercial software (WarpPLS 7.0).

The findings of the study offer some useful implications for theory and practice. The results obtained through statistical analyses suggest that the BCT significantly affects information alignment and coordination. However, contrary to popular beliefs the study suggests that intergroup leadership has no significant moderating effect on the paths joining BCT and information alignment/coordination. Moreover, the authors found that the control variable (interdependence) significantly affects the information alignment and coordination further, which opens the room for further investigation.

The result of the study offers some useful guidance. Firstly, it suggests that humanitarian organizations should invest in BCT to improve information alignment and coordination which is one of the most complex tasks in front of humanitarian organizations. Secondly, intergroup leadership may not have desired influence on the effects of BCT on information alignment/coordination. However, the interdependence of the humanitarian organizations on each other may have a significant influence on the information alignment/coordination.

The study offers some useful implications for theory. For instance, how BCT influences information alignment and coordination was not well understood in the context of humanitarian settings. Hence, this study offers a nuanced understanding of technology-enabled coordination in humanitarian settings.

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Improving information alignment and coordination in humanitarian supply chain through blockchain technology10.1108/JEIM-07-2022-0251Journal of Enterprise Information Management2022-09-22© 2022 Emerald Publishing LimitedRameshwar DubeyAngappa GunasekaranCyril R.H. ForoponJournal of Enterprise Information Managementahead-of-printahead-of-print2022-09-2210.1108/JEIM-07-2022-0251https://www.emerald.com/insight/content/doi/10.1108/JEIM-07-2022-0251/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Unfolding design and technology for superior sales growth under moderating effect of technological environmenthttps://www.emerald.com/insight/content/doi/10.1108/JEIM-07-2022-0253/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestFirms use design capability across the globe to compete and increase sales, e.g. Apple. However, the payoff from design know-how has been overlooked thus far. Academic research lags in this space despite the intersection of sales, technology and design in practice. This paper provides researchers and managers with implications of the interplay between design capability and technological market conditions to enhance a firm's sales. Firms' capability design, and sales impact have been studied in this paper across different technological market conditions. Primary technological conditions of the industry under which firms operate are captured, which are technological intensity (TI), technological competitive intensity (TCI) and technological maturity (TM). Their interplay has been studied using panel data analysis, examining fixed and random effects. Design is an important, interesting and non-imitable capacity that yields positive firm execution results. It provides an urgent differentiator and improves deal development. This study found that all four hypotheses are generally supported. The main finding is that, provided underlying technology is good, design significantly improves sales, but design alone cannot substitute for poor technology. The results of this study link the three technological environment conditions, namely, TI, TCI and TM with sales growth. The authors find that design can and does add to superior performance, provided technological excellence exists prior. But, in the absence of good technology, design alone will hinder performance. This paper examines the effect of firm design capability on sales growth. The paper finds a positive moderating effect of TCI and TM but a negative moderating effect of TI. The researchers believe these aspects of the design have not been studied before.Unfolding design and technology for superior sales growth under moderating effect of technological environment
Shilpa Parkhi, Kiran Karande, Prashant Barge, H.M. Belal, Cyril R.H. Foropon
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Firms use design capability across the globe to compete and increase sales, e.g. Apple. However, the payoff from design know-how has been overlooked thus far. Academic research lags in this space despite the intersection of sales, technology and design in practice. This paper provides researchers and managers with implications of the interplay between design capability and technological market conditions to enhance a firm's sales.

Firms' capability design, and sales impact have been studied in this paper across different technological market conditions. Primary technological conditions of the industry under which firms operate are captured, which are technological intensity (TI), technological competitive intensity (TCI) and technological maturity (TM). Their interplay has been studied using panel data analysis, examining fixed and random effects.

Design is an important, interesting and non-imitable capacity that yields positive firm execution results. It provides an urgent differentiator and improves deal development. This study found that all four hypotheses are generally supported. The main finding is that, provided underlying technology is good, design significantly improves sales, but design alone cannot substitute for poor technology.

The results of this study link the three technological environment conditions, namely, TI, TCI and TM with sales growth. The authors find that design can and does add to superior performance, provided technological excellence exists prior. But, in the absence of good technology, design alone will hinder performance.

This paper examines the effect of firm design capability on sales growth. The paper finds a positive moderating effect of TCI and TM but a negative moderating effect of TI. The researchers believe these aspects of the design have not been studied before.

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Unfolding design and technology for superior sales growth under moderating effect of technological environment10.1108/JEIM-07-2022-0253Journal of Enterprise Information Management2022-11-30© 2022 Emerald Publishing LimitedShilpa ParkhiKiran KarandePrashant BargeH.M. BelalCyril R.H. ForoponJournal of Enterprise Information Managementahead-of-printahead-of-print2022-11-3010.1108/JEIM-07-2022-0253https://www.emerald.com/insight/content/doi/10.1108/JEIM-07-2022-0253/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Proposing a conceptual model of the sustainable digital supply chain in manufacturing companies: a qualitative approachhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-08-2022-0269/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn the digital age, emerging technologies have affected every industry. Information and communications technology and digital technologies have transformed traditional supply chains into smart and more resilient ones, enabling effective management of challenges. Given the importance of the two topics, namely sustainable supply chain management and Industry 4.0 in supply chain management, on the one hand, and the dearth of theoretical research performed in this area on the other, this study aims to propose a conceptual model on a sustainable digital supply chain management in manufacturing companies. This study utilized a qualitative approach. First, an in-depth review of the relevant literature was done. Then, following a multi-grounded theory methodology, relevant data were gathered by reviewing 92 papers and conducting nine semi-structured interviews with industry experts. These data were analyzed using the MAXQDA software. A total of 41 concepts, ten sub-components and three main components (dimensions) were extracted, and the proposed conceptual model was presented. Finally, based on this conceptual model, three propositions were suggested. Considering that the present study was performed in the context of Iranian manufacturing companies, caution should be exercised in relation to the generalizability of the obtained results. Also, due to the problems in the digital technology infrastructure and the limited use of these technologies by manufacturing companies (emphasized by the interviewees), this study focused on the theoretical dimension of using digital technologies by these companies. The proposed comprehensive model can help academicians as well as practitioners to focus better and explore the variables and constructs of the model, paving the way toward successful implementation of digital technologies in the manufacturing supply chain. To the best knowledge of the authors, this study is among the first of its kind which presents a holistic and comprehensive digital supply chain model aimed at guiding companies to consider sustainability from all the main dimensions and their relevant indicators.Proposing a conceptual model of the sustainable digital supply chain in manufacturing companies: a qualitative approach
Mahdieh Ahmad Amouei, Changiz Valmohammadi, Kiamars Fathi
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

In the digital age, emerging technologies have affected every industry. Information and communications technology and digital technologies have transformed traditional supply chains into smart and more resilient ones, enabling effective management of challenges. Given the importance of the two topics, namely sustainable supply chain management and Industry 4.0 in supply chain management, on the one hand, and the dearth of theoretical research performed in this area on the other, this study aims to propose a conceptual model on a sustainable digital supply chain management in manufacturing companies.

This study utilized a qualitative approach. First, an in-depth review of the relevant literature was done. Then, following a multi-grounded theory methodology, relevant data were gathered by reviewing 92 papers and conducting nine semi-structured interviews with industry experts. These data were analyzed using the MAXQDA software.

A total of 41 concepts, ten sub-components and three main components (dimensions) were extracted, and the proposed conceptual model was presented. Finally, based on this conceptual model, three propositions were suggested.

Considering that the present study was performed in the context of Iranian manufacturing companies, caution should be exercised in relation to the generalizability of the obtained results. Also, due to the problems in the digital technology infrastructure and the limited use of these technologies by manufacturing companies (emphasized by the interviewees), this study focused on the theoretical dimension of using digital technologies by these companies.

The proposed comprehensive model can help academicians as well as practitioners to focus better and explore the variables and constructs of the model, paving the way toward successful implementation of digital technologies in the manufacturing supply chain.

To the best knowledge of the authors, this study is among the first of its kind which presents a holistic and comprehensive digital supply chain model aimed at guiding companies to consider sustainability from all the main dimensions and their relevant indicators.

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Proposing a conceptual model of the sustainable digital supply chain in manufacturing companies: a qualitative approach10.1108/JEIM-08-2022-0269Journal of Enterprise Information Management2023-05-09© 2023 Emerald Publishing LimitedMahdieh Ahmad AmoueiChangiz ValmohammadiKiamars FathiJournal of Enterprise Information Managementahead-of-printahead-of-print2023-05-0910.1108/JEIM-08-2022-0269https://www.emerald.com/insight/content/doi/10.1108/JEIM-08-2022-0269/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Managing tensions in resilience development: a paradox theory perspective on the role of digital transformationhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-08-2022-0271/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study aims to identify the central paradoxical tensions existing in developing resilience in organisations. The main thrust of this study is to develop a thorough understanding of diverse conflicting tensions in building resilience and develop the possible strategies to surmount these tensions. Using the case study approach, the study applied theory-elaboration strategy as this study is based on well-established literature from both digitalisation and resilience. The study uses the paradox theory lens in a case study to reconcile both theories with contextual idiosyncrasies. The paradox theory lens provides perspectives to understand tensions during resilience development and the role of digital transformation in this process. It assesses the potential solutions for surmounting tensions in resilient operations. The mapping of workable solutions with different paradoxes and propositions has been proposed for future empirical research. The study suggests that practitioners should not consider resilience and sustainability as mutually exclusive; instead, managers must embrace ongoing tensions to bring solutions to address these two essential organisational priorities. To the best of the authors' knowledge, this is the first empirical study that applies paradox theory to understand how an organisation can build resilience while confronting several paradoxes. The study findings support that resilience practices can move in tandem with environmental sustainability goals rather than being usually mutually exclusive.Managing tensions in resilience development: a paradox theory perspective on the role of digital transformation
Ruchi Mishra, Rajesh Kr Singh, Malin Song
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study aims to identify the central paradoxical tensions existing in developing resilience in organisations. The main thrust of this study is to develop a thorough understanding of diverse conflicting tensions in building resilience and develop the possible strategies to surmount these tensions.

Using the case study approach, the study applied theory-elaboration strategy as this study is based on well-established literature from both digitalisation and resilience. The study uses the paradox theory lens in a case study to reconcile both theories with contextual idiosyncrasies.

The paradox theory lens provides perspectives to understand tensions during resilience development and the role of digital transformation in this process. It assesses the potential solutions for surmounting tensions in resilient operations. The mapping of workable solutions with different paradoxes and propositions has been proposed for future empirical research.

The study suggests that practitioners should not consider resilience and sustainability as mutually exclusive; instead, managers must embrace ongoing tensions to bring solutions to address these two essential organisational priorities.

To the best of the authors' knowledge, this is the first empirical study that applies paradox theory to understand how an organisation can build resilience while confronting several paradoxes. The study findings support that resilience practices can move in tandem with environmental sustainability goals rather than being usually mutually exclusive.

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Managing tensions in resilience development: a paradox theory perspective on the role of digital transformation10.1108/JEIM-08-2022-0271Journal of Enterprise Information Management2022-12-23© 2022 Emerald Publishing LimitedRuchi MishraRajesh Kr SinghMalin SongJournal of Enterprise Information Managementahead-of-printahead-of-print2022-12-2310.1108/JEIM-08-2022-0271https://www.emerald.com/insight/content/doi/10.1108/JEIM-08-2022-0271/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Improving supply chain resilience from the perspective of information processing theoryhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-08-2022-0274/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSupply chain resilience (SCR) has attracted much attention in the context of the high uncertainty caused by the coronavirus disease 2019 (COVID-19), local regional conflicts and natural disasters. Based on information processing theory (IPT), this study investigates the role of supply chain information processing capability in enhancing SCR through supply chain governance (SCG), under different conditions of environmental uncertainty. The hypothetical model is tested by using hierarchical regression on the primary samples collected from the Chinese manufacturing industry. The results indicate that supply chain information processing capability has a significant positive effect on SCR. Also, SCG plays a mediating role between supply chain information processing capability and SCR. Furthermore, environmental uncertainty positively moderates the effect of supply chain information acquisition and supply chain information analysis on relational governance. However, environmental uncertainty only positively moderates the effect of supply chain information analysis on contractual governance. This is the first study to explain the effect of information processing capability on SCR from the supply chain perspective, while also exploring the mediating role of SCG between SCR and supply chain information processing capacity, based on IPT.Improving supply chain resilience from the perspective of information processing theory
Qiang Lu, Yu Jiang, Yu Wang
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Supply chain resilience (SCR) has attracted much attention in the context of the high uncertainty caused by the coronavirus disease 2019 (COVID-19), local regional conflicts and natural disasters. Based on information processing theory (IPT), this study investigates the role of supply chain information processing capability in enhancing SCR through supply chain governance (SCG), under different conditions of environmental uncertainty.

The hypothetical model is tested by using hierarchical regression on the primary samples collected from the Chinese manufacturing industry.

The results indicate that supply chain information processing capability has a significant positive effect on SCR. Also, SCG plays a mediating role between supply chain information processing capability and SCR. Furthermore, environmental uncertainty positively moderates the effect of supply chain information acquisition and supply chain information analysis on relational governance. However, environmental uncertainty only positively moderates the effect of supply chain information analysis on contractual governance.

This is the first study to explain the effect of information processing capability on SCR from the supply chain perspective, while also exploring the mediating role of SCG between SCR and supply chain information processing capacity, based on IPT.

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Improving supply chain resilience from the perspective of information processing theory10.1108/JEIM-08-2022-0274Journal of Enterprise Information Management2023-05-02© 2023 Emerald Publishing LimitedQiang LuYu JiangYu WangJournal of Enterprise Information Managementahead-of-printahead-of-print2023-05-0210.1108/JEIM-08-2022-0274https://www.emerald.com/insight/content/doi/10.1108/JEIM-08-2022-0274/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Digitalization and artificial knowledge for accountability in SCM: a systematic literature reviewhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-08-2022-0275/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn this study, the authors examine artificial knowledge as a fundamental stream of knowledge management for sustainable and resilient business models in supply chain management (SCM). The study aims to provide a comprehensive overview of artificial knowledge and digitalization as key enablers of the improvement of SCM accountability and sustainable performance towards the UN 2030 Agenda. Using the SCOPUS database and Google Scholar, the authors analyzed 135 English-language publications from 1990 to 2022 to chart the pattern of knowledge production and dissemination in the literature. The data were collected, reviewed and peer-reviewed before conducting bibliometric analysis and a systematic literature review to support future research agenda. The results highlight that artificial knowledge and digitalization are linked to the UN 2030 Agenda. The analysis further identifies the main issues in achieving sustainable and resilient SCM business models. Based on the results, the authors develop a conceptual framework for artificial knowledge and digitalization in SCM to increase accountability and sustainable performance, especially in times of sudden crises when business resilience is imperative. The study results add to the extant literature by examining artificial knowledge and digitalization from the resilience theory perspective. The authors suggest that different strategic perspectives significantly promote resilience for SCM digitization and sustainable development. Notably, fostering diverse peer exchange relationships can help stimulate peer knowledge and act as a palliative mechanism that builds digital knowledge to strengthen and drive future possibilities. This research offers valuable guidance to supply chain practitioners, managers and policymakers in re-thinking, re-formulating and re-shaping organizational processes to meet the UN 2030 Agenda, mainly by introducing artificial knowledge in digital transformation training and education programs. In doing so, firms should focus not simply on digital transformation but also on cultural transformation to enhance SCM accountability and sustainable performance in resilient business models. This study is, to the authors' best knowledge, among the first to conceptualize artificial knowledge and digitalization issues in SCM. It further integrates resilience theory with institutional theory, legitimacy theory and stakeholder theory as the theoretical foundations of artificial knowledge in SCM, based on firms' responsibility to fulfill the sustainable development goals under the UN's 2030 Agenda.Digitalization and artificial knowledge for accountability in SCM: a systematic literature review
Assunta Di Vaio, Badar Latif, Nuwan Gunarathne, Manjul Gupta, Idiano D'Adamo
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

In this study, the authors examine artificial knowledge as a fundamental stream of knowledge management for sustainable and resilient business models in supply chain management (SCM). The study aims to provide a comprehensive overview of artificial knowledge and digitalization as key enablers of the improvement of SCM accountability and sustainable performance towards the UN 2030 Agenda.

Using the SCOPUS database and Google Scholar, the authors analyzed 135 English-language publications from 1990 to 2022 to chart the pattern of knowledge production and dissemination in the literature. The data were collected, reviewed and peer-reviewed before conducting bibliometric analysis and a systematic literature review to support future research agenda.

The results highlight that artificial knowledge and digitalization are linked to the UN 2030 Agenda. The analysis further identifies the main issues in achieving sustainable and resilient SCM business models. Based on the results, the authors develop a conceptual framework for artificial knowledge and digitalization in SCM to increase accountability and sustainable performance, especially in times of sudden crises when business resilience is imperative.

The study results add to the extant literature by examining artificial knowledge and digitalization from the resilience theory perspective. The authors suggest that different strategic perspectives significantly promote resilience for SCM digitization and sustainable development. Notably, fostering diverse peer exchange relationships can help stimulate peer knowledge and act as a palliative mechanism that builds digital knowledge to strengthen and drive future possibilities.

This research offers valuable guidance to supply chain practitioners, managers and policymakers in re-thinking, re-formulating and re-shaping organizational processes to meet the UN 2030 Agenda, mainly by introducing artificial knowledge in digital transformation training and education programs. In doing so, firms should focus not simply on digital transformation but also on cultural transformation to enhance SCM accountability and sustainable performance in resilient business models.

This study is, to the authors' best knowledge, among the first to conceptualize artificial knowledge and digitalization issues in SCM. It further integrates resilience theory with institutional theory, legitimacy theory and stakeholder theory as the theoretical foundations of artificial knowledge in SCM, based on firms' responsibility to fulfill the sustainable development goals under the UN's 2030 Agenda.

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Digitalization and artificial knowledge for accountability in SCM: a systematic literature review10.1108/JEIM-08-2022-0275Journal of Enterprise Information Management2023-02-06© 2023 Assunta Di Vaio, Badar Latif, Nuwan Gunarathne, Manjul Gupta and Idiano D'AdamoAssunta Di VaioBadar LatifNuwan GunarathneManjul GuptaIdiano D'AdamoJournal of Enterprise Information Managementahead-of-printahead-of-print2023-02-0610.1108/JEIM-08-2022-0275https://www.emerald.com/insight/content/doi/10.1108/JEIM-08-2022-0275/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Assunta Di Vaio, Badar Latif, Nuwan Gunarathne, Manjul Gupta and Idiano D'Adamohttp://creativecommons.org/licences/by/4.0/legalcode
How can big data analytics improve outbound logistics in the UK retail sector? A qualitative studyhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-08-2022-0282/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to explore how big data analytics (BDA) as a potential information technology (IT) innovation can facilitate the retail logistics supply chain (SC) from the perspective of outbound logistics operations in the United Kingdom. The authors' goal was to better understand how BDA can be integrated to streamline SCs and logistical networks by using the technology, organisational and environmental model. The authors applied existing theoretical foundations for theory building based on semi-structured interviews with 15 SC and logistics managers. The perceived benefits of using BDA in outbound retail logistics comprised the strongest predictor amongst technological, organisational and environmental issues, followed by top management support (TMS). A framework was proposed for the adoption of BDA in retail logistics. Contextual concepts from previous literature have helped us understand how environmental changes impact BDA decision-making, as such: (i) SC maturity levels and connectivity affect BDA utilisation, (ii) connected SCs improve data accessibility and information exchange, (iii) the benefits of BDAs also affect adoption and (iv) outsourcing complex tasks to experts allows companies to focus on core businesses instead of investing in IT infrastructure. Outside the key findings listed, this study shows that there is no one-size-fits-it-all approach for use within all organisational settings. The proposed framework reveals that the perceived benefit of BDA is non-transferrable and requires top-level management support for successful implementation. The existing literature focusses on the approaches to applying BDA in SC and logistics but fails to present a deep dive into retail outbound logistics activity. This study addresses the “how” and proposes a social-inclusive framework for a technology-enabled topic.How can big data analytics improve outbound logistics in the UK retail sector? A qualitative study
Mohammed Ali, Aniekan Essien
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to explore how big data analytics (BDA) as a potential information technology (IT) innovation can facilitate the retail logistics supply chain (SC) from the perspective of outbound logistics operations in the United Kingdom. The authors' goal was to better understand how BDA can be integrated to streamline SCs and logistical networks by using the technology, organisational and environmental model.

The authors applied existing theoretical foundations for theory building based on semi-structured interviews with 15 SC and logistics managers.

The perceived benefits of using BDA in outbound retail logistics comprised the strongest predictor amongst technological, organisational and environmental issues, followed by top management support (TMS). A framework was proposed for the adoption of BDA in retail logistics. Contextual concepts from previous literature have helped us understand how environmental changes impact BDA decision-making, as such: (i) SC maturity levels and connectivity affect BDA utilisation, (ii) connected SCs improve data accessibility and information exchange, (iii) the benefits of BDAs also affect adoption and (iv) outsourcing complex tasks to experts allows companies to focus on core businesses instead of investing in IT infrastructure.

Outside the key findings listed, this study shows that there is no one-size-fits-it-all approach for use within all organisational settings. The proposed framework reveals that the perceived benefit of BDA is non-transferrable and requires top-level management support for successful implementation.

The existing literature focusses on the approaches to applying BDA in SC and logistics but fails to present a deep dive into retail outbound logistics activity. This study addresses the “how” and proposes a social-inclusive framework for a technology-enabled topic.

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How can big data analytics improve outbound logistics in the UK retail sector? A qualitative study10.1108/JEIM-08-2022-0282Journal of Enterprise Information Management2023-07-04© 2023 Emerald Publishing LimitedMohammed AliAniekan EssienJournal of Enterprise Information Managementahead-of-printahead-of-print2023-07-0410.1108/JEIM-08-2022-0282https://www.emerald.com/insight/content/doi/10.1108/JEIM-08-2022-0282/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Analyzing barriers of integrated RFID-blockchain adoption in the Indian public distribution systemshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-08-2022-0286/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAs an emerging technology, Radio Frequency IDentification (RFID) and blockchain have the potential to disrupt many areas of business and social structure. However, it is loaded with significant technical, social, legal, financial and ethical complications that bring difficulty in its widespread use within the public distribution system (PDS). This research aims to analyze the barriers to integrated RFID and blockchain adoption in developing countries' PDS. Furthermore, this study also aims to validate the proposed framework against the Indian PDS. The proposed framework consists of 10 potential barriers to integrated RFID and blockchain adoption. To identify the barriers, this study referred to the extant literature followed by consultations with domain experts. This study prepared the DEMATEL-based questionnaires, collected the data from four domain experts and analyzed them using an integrated Grey-DEMATEL approach. The obtained results provide a precise list of barriers and the correlations among them. From the results, it is concluded that the unavailability of a skilled workforce at affordable cost, lack of knowledge about privacy level and unclear return on investment and benefits are the most critical blockchain adoption barriers in the context of Indian PDS. This research proposes a framework consisting of 10 integrated RFID and blockchain adoption barriers in relation to Indian PDS. It also proposes a method for analyzing causal interrelationships between the barriers while allowing for data input from domain experts. Consequently, the framework is capable of coping with experts' biases and data scarcity.Analyzing barriers of integrated RFID-blockchain adoption in the Indian public distribution systems
Sandeep Kumar Singh, Amit Singh, Mamata Jenamani, Nripendra P. Rana
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

As an emerging technology, Radio Frequency IDentification (RFID) and blockchain have the potential to disrupt many areas of business and social structure. However, it is loaded with significant technical, social, legal, financial and ethical complications that bring difficulty in its widespread use within the public distribution system (PDS). This research aims to analyze the barriers to integrated RFID and blockchain adoption in developing countries' PDS. Furthermore, this study also aims to validate the proposed framework against the Indian PDS.

The proposed framework consists of 10 potential barriers to integrated RFID and blockchain adoption. To identify the barriers, this study referred to the extant literature followed by consultations with domain experts. This study prepared the DEMATEL-based questionnaires, collected the data from four domain experts and analyzed them using an integrated Grey-DEMATEL approach.

The obtained results provide a precise list of barriers and the correlations among them. From the results, it is concluded that the unavailability of a skilled workforce at affordable cost, lack of knowledge about privacy level and unclear return on investment and benefits are the most critical blockchain adoption barriers in the context of Indian PDS.

This research proposes a framework consisting of 10 integrated RFID and blockchain adoption barriers in relation to Indian PDS. It also proposes a method for analyzing causal interrelationships between the barriers while allowing for data input from domain experts. Consequently, the framework is capable of coping with experts' biases and data scarcity.

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Analyzing barriers of integrated RFID-blockchain adoption in the Indian public distribution systems10.1108/JEIM-08-2022-0286Journal of Enterprise Information Management2024-01-01© 2023 Emerald Publishing LimitedSandeep Kumar SinghAmit SinghMamata JenamaniNripendra P. RanaJournal of Enterprise Information Managementahead-of-printahead-of-print2024-01-0110.1108/JEIM-08-2022-0286https://www.emerald.com/insight/content/doi/10.1108/JEIM-08-2022-0286/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Off-office audit of natural resource assets and water pollution: a quasi-natural experiment in Chinahttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2020-0366/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is to analyze the impact of the off-office audit of natural resource assets on the prevention and control of water pollution against a background of big data using a differences-in-differences model. This study constructs a differences-in-differences model to evaluate the policy effects of off-office audit based on panel data from 11 cities in Anhui Province, China, from 2011 to 2017, and analyzes the dynamic effect of the audit and intermediary effect of industrial structure. The implementation of the audit system can effectively reduce water pollution. Dynamic effect analysis showed that the audit policy can not only improve the quality of water resources but can also have a cumulative effect over time. That is, the prevention and control effect on water pollution is getting stronger and stronger. The results of the robustness test verified the effectiveness of water pollution prevention and control. However, the results of the influence mechanism analysis showed that the mediating effect of the industrial structure was not obvious in the short term. These findings shed light on the effect of the off-office audit of natural resource assets on the prevention and control of water pollution, and provide a theoretical basis for the formulation of relevant environmental policies. Furthermore, these findings show that the implementation of the audit system can effectively reduce water pollution, which has practical significance for the sustainable development of China's economy against the background of big data. This study quantitatively analyzes the policy effect of off-office auditing from the perspective of water resources based on a big data background, which differs from the existing research that mainly focuses on basic theoretical analysis.Off-office audit of natural resource assets and water pollution: a quasi-natural experiment in China
Xiaowei Ma, Muhammad Shahbaz, Malin Song
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this paper is to analyze the impact of the off-office audit of natural resource assets on the prevention and control of water pollution against a background of big data using a differences-in-differences model.

This study constructs a differences-in-differences model to evaluate the policy effects of off-office audit based on panel data from 11 cities in Anhui Province, China, from 2011 to 2017, and analyzes the dynamic effect of the audit and intermediary effect of industrial structure.

The implementation of the audit system can effectively reduce water pollution. Dynamic effect analysis showed that the audit policy can not only improve the quality of water resources but can also have a cumulative effect over time. That is, the prevention and control effect on water pollution is getting stronger and stronger. The results of the robustness test verified the effectiveness of water pollution prevention and control. However, the results of the influence mechanism analysis showed that the mediating effect of the industrial structure was not obvious in the short term.

These findings shed light on the effect of the off-office audit of natural resource assets on the prevention and control of water pollution, and provide a theoretical basis for the formulation of relevant environmental policies. Furthermore, these findings show that the implementation of the audit system can effectively reduce water pollution, which has practical significance for the sustainable development of China's economy against the background of big data.

This study quantitatively analyzes the policy effect of off-office auditing from the perspective of water resources based on a big data background, which differs from the existing research that mainly focuses on basic theoretical analysis.

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Off-office audit of natural resource assets and water pollution: a quasi-natural experiment in China10.1108/JEIM-09-2020-0366Journal of Enterprise Information Management2021-05-04© 2021 Emerald Publishing LimitedXiaowei MaMuhammad ShahbazMalin SongJournal of Enterprise Information Managementahead-of-printahead-of-print2021-05-0410.1108/JEIM-09-2020-0366https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2020-0366/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2021 Emerald Publishing Limited
Integrated technologies toward sustainable agriculture supply chains: missing linkshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2020-0381/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis article sheds light on the missing links concerning the study of using integrated enabling technologies toward sustainable and circular agriculture supply chains by examining the available literature and proposing future research possibilities. The relevant literature was researched through online databases such as Scopus, Web of Science, Academic Search Premier, Emerald, IEEE Xplore, Science Direct, World Scientific Net and Springer-Link Journals, covering a period from 1999 to 2020. A systematic literature review based on 75 papers analyzed the integration of the concepts of enabling technologies, sustainability, circular economy and supply chain performance in agriculture supply chains. It was identified that enabling technologies and agriculture supply chains alone have been explored further than integrated enabling technologies, sustainability, circular economy, supply chain performance and agriculture supply chains. Enabling technologies and agriculture supply chains' main findings are: enabling technologies have been studied to improve food safety, food quality and traceability in agriculture supply chains. The main results regarding integrated enabling technologies, sustainability, circular economy, supply chain performance and agriculture supply chains are: Internet of Things and information communication technology play an important role in addressing food security, traceability and food quality, which help achieve sustainable development goals. This review study provides 13 research questions to underpin future trends regarding integrated technologies' application in agriculture supply chains for circular and sustainable growth.Integrated technologies toward sustainable agriculture supply chains: missing links
Kirti Nayal, Rakesh Raut, Ana Beatriz Lopes de Sousa Jabbour, Balkrishna Eknath Narkhede, Vidyadhar V. Gedam
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This article sheds light on the missing links concerning the study of using integrated enabling technologies toward sustainable and circular agriculture supply chains by examining the available literature and proposing future research possibilities.

The relevant literature was researched through online databases such as Scopus, Web of Science, Academic Search Premier, Emerald, IEEE Xplore, Science Direct, World Scientific Net and Springer-Link Journals, covering a period from 1999 to 2020. A systematic literature review based on 75 papers analyzed the integration of the concepts of enabling technologies, sustainability, circular economy and supply chain performance in agriculture supply chains.

It was identified that enabling technologies and agriculture supply chains alone have been explored further than integrated enabling technologies, sustainability, circular economy, supply chain performance and agriculture supply chains. Enabling technologies and agriculture supply chains' main findings are: enabling technologies have been studied to improve food safety, food quality and traceability in agriculture supply chains. The main results regarding integrated enabling technologies, sustainability, circular economy, supply chain performance and agriculture supply chains are: Internet of Things and information communication technology play an important role in addressing food security, traceability and food quality, which help achieve sustainable development goals.

This review study provides 13 research questions to underpin future trends regarding integrated technologies' application in agriculture supply chains for circular and sustainable growth.

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Integrated technologies toward sustainable agriculture supply chains: missing links10.1108/JEIM-09-2020-0381Journal of Enterprise Information Management2021-07-06© 2021 Emerald Publishing LimitedKirti NayalRakesh RautAna Beatriz Lopes de Sousa JabbourBalkrishna Eknath NarkhedeVidyadhar V. GedamJournal of Enterprise Information Managementahead-of-printahead-of-print2021-07-0610.1108/JEIM-09-2020-0381https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2020-0381/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2021 Emerald Publishing Limited
Influence of top management team faultlines on corporate digitalizationhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0302/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to explore whether top management team (TMT) faultlines affect corporate digitalization and what the impact mechanism is, thus effectively promoting the digital transformation of enterprises from the perspective of optimizing TMT structure. This study sampled companies that were listed in China between 2011 and 2020. Using the two-way fixed effect model, it empirically tests the impact of TMT faultlines on the digital transformation of enterprises. TMT task-related faultline significantly positively impacts enterprise digital transformation, while the bio-demographic faultline has a significant negative effect. The regulatory role played by Chief Executive Officer (CEO) power intensity in the relationship between the bio-demographic faultline and digital transformation is a negative one. The above relationship is strongly influenced by industry technical sophistication, corporate location and listing board. The research has promoted the development of the upper echelons theory in the context of digitalization. Moreover, it enlightens the research of digital transformation’s influencing factors and mechanisms. However, no suitable mediating variable was found. This research has significant implications for managers to optimize the internal structure of the TMT according to different enterprises’ business strategies in order to establish an efficient management team. This study provides a new theoretical framework for TMT’s role in enterprise digital transformation. Further, it makes a beneficial exploration of the boundary and situational conditions of their relationship.Influence of top management team faultlines on corporate digitalization
Cheng Peng, Xinyuan Jia
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to explore whether top management team (TMT) faultlines affect corporate digitalization and what the impact mechanism is, thus effectively promoting the digital transformation of enterprises from the perspective of optimizing TMT structure.

This study sampled companies that were listed in China between 2011 and 2020. Using the two-way fixed effect model, it empirically tests the impact of TMT faultlines on the digital transformation of enterprises.

TMT task-related faultline significantly positively impacts enterprise digital transformation, while the bio-demographic faultline has a significant negative effect. The regulatory role played by Chief Executive Officer (CEO) power intensity in the relationship between the bio-demographic faultline and digital transformation is a negative one. The above relationship is strongly influenced by industry technical sophistication, corporate location and listing board.

The research has promoted the development of the upper echelons theory in the context of digitalization. Moreover, it enlightens the research of digital transformation’s influencing factors and mechanisms. However, no suitable mediating variable was found.

This research has significant implications for managers to optimize the internal structure of the TMT according to different enterprises’ business strategies in order to establish an efficient management team.

This study provides a new theoretical framework for TMT’s role in enterprise digital transformation. Further, it makes a beneficial exploration of the boundary and situational conditions of their relationship.

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Influence of top management team faultlines on corporate digitalization10.1108/JEIM-09-2022-0302Journal of Enterprise Information Management2023-03-27© 2023 Emerald Publishing LimitedCheng PengXinyuan JiaJournal of Enterprise Information Managementahead-of-printahead-of-print2023-03-2710.1108/JEIM-09-2022-0302https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0302/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Digital transformation technologies to analyze product returns in the e-commerce industryhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0315/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAs e-commerce has expanded rapidly, online shopping platforms have become widespread in India and throughout the world. Product return, which has a negative effect on the E-Commerce Industry's economic and ecological sustainability, is one of the E-Commerce Industry's greatest challenges in light of the substantial increase in online transactions. The authors have analyzed the purchasing patterns of the customers to better comprehend their product purchase and return patterns. The authors utilized digital transformation techniques-based recency, frequency and monetary models to better understand and segment potential customers in order to address personalized strategies to increase sales, and the authors performed seller clustering using k-means and hierarchical clustering to determine why some sellers have the most sales and what products they offer that entice customers to purchase. The authors discovered, through the application of digital transformation models to customer segmentation, that over 61.15% of consumers are likely to purchase, loyal customers and utilize firm service, whereas approximately 35% of customers have either stopped purchasing or have relatively low spending. To retain these consumer segments, special consideration and an enticing offer are required. As the authors dug deeper into the seller clustering, we discovered that the maximum number of clusters is six, while certain clusters indicate that prompt delivery of the goods plays a crucial role in customer feedback and high sales volume. This is one of the rare study that develops a seller segmentation strategy by utilizing digital transformation-based methods in order to achieve seller group division.Digital transformation technologies to analyze product returns in the e-commerce industry
Sunil Kumar Jauhar, B. Ripon Chakma, Sachin S. Kamble, Amine Belhadi
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

As e-commerce has expanded rapidly, online shopping platforms have become widespread in India and throughout the world. Product return, which has a negative effect on the E-Commerce Industry's economic and ecological sustainability, is one of the E-Commerce Industry's greatest challenges in light of the substantial increase in online transactions. The authors have analyzed the purchasing patterns of the customers to better comprehend their product purchase and return patterns.

The authors utilized digital transformation techniques-based recency, frequency and monetary models to better understand and segment potential customers in order to address personalized strategies to increase sales, and the authors performed seller clustering using k-means and hierarchical clustering to determine why some sellers have the most sales and what products they offer that entice customers to purchase.

The authors discovered, through the application of digital transformation models to customer segmentation, that over 61.15% of consumers are likely to purchase, loyal customers and utilize firm service, whereas approximately 35% of customers have either stopped purchasing or have relatively low spending. To retain these consumer segments, special consideration and an enticing offer are required. As the authors dug deeper into the seller clustering, we discovered that the maximum number of clusters is six, while certain clusters indicate that prompt delivery of the goods plays a crucial role in customer feedback and high sales volume.

This is one of the rare study that develops a seller segmentation strategy by utilizing digital transformation-based methods in order to achieve seller group division.

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Digital transformation technologies to analyze product returns in the e-commerce industry10.1108/JEIM-09-2022-0315Journal of Enterprise Information Management2023-06-19© 2023 Emerald Publishing LimitedSunil Kumar JauharB. Ripon ChakmaSachin S. KambleAmine BelhadiJournal of Enterprise Information Managementahead-of-printahead-of-print2023-06-1910.1108/JEIM-09-2022-0315https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0315/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Perceived anthropomorphism and purchase intention using artificial intelligence technology: examining the moderated effect of trusthttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0316/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study explores features that impact consumers' purchase intention through artificial intelligence (AI), because it is believed that through artificial intelligence, consumers' intention to purchase grows significantly, especially in the retail sector, whereby retailers provide lucrative offers to motivate consumers. The study develops a theoretical framework based on media-richness theory to investigate the role of perceived anthropomorphism toward an intention to purchase products using AI. The study is based on cross-sectional data through an online survey. The data have been analyzed using PLS-SEM and SPSS PROCESS macro. The results show that consumers tend to demand anthropomorphized products to gain a better shopping experience and, therefore, demand features that attract and motivate them to purchase through artificial intelligence via mediating variables, such as perceived animacy and perceived intelligence. Moreover, trust in artificial intelligence moderates the relationship between perceived anthropomorphism and perceived animacy. The study investigates and concludes with managerial and academic insights into consumer purchase intention through artificial intelligence in the retail and marketing sector.Perceived anthropomorphism and purchase intention using artificial intelligence technology: examining the moderated effect of trust
Gunjan Malhotra, Mahesh Ramalingam
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study explores features that impact consumers' purchase intention through artificial intelligence (AI), because it is believed that through artificial intelligence, consumers' intention to purchase grows significantly, especially in the retail sector, whereby retailers provide lucrative offers to motivate consumers. The study develops a theoretical framework based on media-richness theory to investigate the role of perceived anthropomorphism toward an intention to purchase products using AI.

The study is based on cross-sectional data through an online survey. The data have been analyzed using PLS-SEM and SPSS PROCESS macro.

The results show that consumers tend to demand anthropomorphized products to gain a better shopping experience and, therefore, demand features that attract and motivate them to purchase through artificial intelligence via mediating variables, such as perceived animacy and perceived intelligence. Moreover, trust in artificial intelligence moderates the relationship between perceived anthropomorphism and perceived animacy.

The study investigates and concludes with managerial and academic insights into consumer purchase intention through artificial intelligence in the retail and marketing sector.

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Perceived anthropomorphism and purchase intention using artificial intelligence technology: examining the moderated effect of trust10.1108/JEIM-09-2022-0316Journal of Enterprise Information Management2023-03-28© 2023 Emerald Publishing LimitedGunjan MalhotraMahesh RamalingamJournal of Enterprise Information Managementahead-of-printahead-of-print2023-03-2810.1108/JEIM-09-2022-0316https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0316/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Next generation supply chain management: the impact of cloud computinghttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0317/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is to investigate the impact of cloud computing (CC) on supply chain management (SCM). The paper is conceptual and based on a literature review and conceptual analysis. Today, digital technology is the primary enabler of supply chain (SC) competitiveness. CC capabilities support competitive SC challenges through structural flexibility and responsiveness. An Internet platform based on CC and a digital ecosystem can serve as “information cross-docking” between SC stakeholders. In this way, the SC model is transformed from a traditional, linear model to a platform model with the simultaneous cooperation of all partners. Platform-based SCs will be a milestone in the evolution of SCM – here conceptualised as Supply Chain 3.0. Currently, SCs managed holistically in cyberspace are rare in practice, and therefore empirical evidence on how digital technologies impact SC competitiveness is required in future research. This research generates insights that can help managers understand and develop the next generation of SCM with the use of CC, a modern and commonly available Information and Communication Technologies (ICT) tool. The paper presents a conceptual basis of how CC enables structural flexibility of SCs through easy, real-time resource and capacity reconfiguration. CC not only reduces cost and increases flexibility but also offers an effective solution for disruptive new business models with the potential to revolutionise current SCM thinking.Next generation supply chain management: the impact of cloud computing
Britta Gammelgaard, Katarzyna Nowicka
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this paper is to investigate the impact of cloud computing (CC) on supply chain management (SCM).

The paper is conceptual and based on a literature review and conceptual analysis.

Today, digital technology is the primary enabler of supply chain (SC) competitiveness. CC capabilities support competitive SC challenges through structural flexibility and responsiveness. An Internet platform based on CC and a digital ecosystem can serve as “information cross-docking” between SC stakeholders. In this way, the SC model is transformed from a traditional, linear model to a platform model with the simultaneous cooperation of all partners. Platform-based SCs will be a milestone in the evolution of SCM – here conceptualised as Supply Chain 3.0.

Currently, SCs managed holistically in cyberspace are rare in practice, and therefore empirical evidence on how digital technologies impact SC competitiveness is required in future research.

This research generates insights that can help managers understand and develop the next generation of SCM with the use of CC, a modern and commonly available Information and Communication Technologies (ICT) tool.

The paper presents a conceptual basis of how CC enables structural flexibility of SCs through easy, real-time resource and capacity reconfiguration. CC not only reduces cost and increases flexibility but also offers an effective solution for disruptive new business models with the potential to revolutionise current SCM thinking.

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Next generation supply chain management: the impact of cloud computing10.1108/JEIM-09-2022-0317Journal of Enterprise Information Management2023-03-28© 2023 Emerald Publishing LimitedBritta GammelgaardKatarzyna NowickaJournal of Enterprise Information Managementahead-of-printahead-of-print2023-03-2810.1108/JEIM-09-2022-0317https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0317/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Impact of big data technological and personal capabilities on sustainable performance on Jordanian manufacturing companies: the mediating role of innovationhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0323/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is to develop a theoretical model that explains the impact of big data analytics capabilities (BDAC) on company's supply chain innovation capabilities and sustainable supply chain performance. BDAC is represented through two dimensions of big data technological capabilities (BDTC) and big data personal capabilities (BDPC). Moreover, the relationships between BDTC and BDPC with sustainable supply chain performance through the mediation effect of supply chain innovation capabilities are examined. The study used a quantitative research approach. A survey of 400 Jordanian manufacturing companies was carried out to conduct this research. However, the responses of 207 managers were valid to be used in the analysis. In this study, the SmartPLS software was used to perform structural equation modeling using a partial least squares approach (PLS-SEM) and to examine the measurement and structural model's validity and reliability. According to the results of this study, BDPC has a significant positive impact on supply chain innovation capabilities. Furthermore, the findings indicate that supply chain innovation capabilities are the most influential predictor of sustainable supply chain performance and act as a positive significant mediator in the relationship between BDPC and firm sustainable performance. Surprisingly, the study found that BDTC had no significant effect on supply chain innovation capabilities. Besides that, no significant relationship exists between BDTC and firm sustainable performance via the mediation effect of supply chain innovation capabilities. This study provides an integrated research model that incorporates BDAC, supply chain innovation capabilities, and sustainable supply chain performance in order to analyze supply chain innovation and sustainable supply chain performance. This suggests that the scope of the study is broader in terms of predicting sustainable supply chain performance. As a result, the study intends to fill a gap in the literature by explaining how BDAC affects supply chain innovation capabilities and firms sustainable performance. In addition, the role of supply chain innovation capabilities as a mediator between BDAC and sustainable supply chain performance is investigated.Impact of big data technological and personal capabilities on sustainable performance on Jordanian manufacturing companies: the mediating role of innovation
Luay Jum'a, Dominik Zimon, Peter Madzik
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this paper is to develop a theoretical model that explains the impact of big data analytics capabilities (BDAC) on company's supply chain innovation capabilities and sustainable supply chain performance. BDAC is represented through two dimensions of big data technological capabilities (BDTC) and big data personal capabilities (BDPC). Moreover, the relationships between BDTC and BDPC with sustainable supply chain performance through the mediation effect of supply chain innovation capabilities are examined.

The study used a quantitative research approach. A survey of 400 Jordanian manufacturing companies was carried out to conduct this research. However, the responses of 207 managers were valid to be used in the analysis. In this study, the SmartPLS software was used to perform structural equation modeling using a partial least squares approach (PLS-SEM) and to examine the measurement and structural model's validity and reliability.

According to the results of this study, BDPC has a significant positive impact on supply chain innovation capabilities. Furthermore, the findings indicate that supply chain innovation capabilities are the most influential predictor of sustainable supply chain performance and act as a positive significant mediator in the relationship between BDPC and firm sustainable performance. Surprisingly, the study found that BDTC had no significant effect on supply chain innovation capabilities. Besides that, no significant relationship exists between BDTC and firm sustainable performance via the mediation effect of supply chain innovation capabilities.

This study provides an integrated research model that incorporates BDAC, supply chain innovation capabilities, and sustainable supply chain performance in order to analyze supply chain innovation and sustainable supply chain performance. This suggests that the scope of the study is broader in terms of predicting sustainable supply chain performance. As a result, the study intends to fill a gap in the literature by explaining how BDAC affects supply chain innovation capabilities and firms sustainable performance. In addition, the role of supply chain innovation capabilities as a mediator between BDAC and sustainable supply chain performance is investigated.

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Impact of big data technological and personal capabilities on sustainable performance on Jordanian manufacturing companies: the mediating role of innovation10.1108/JEIM-09-2022-0323Journal of Enterprise Information Management2023-07-07© 2023 Emerald Publishing LimitedLuay Jum'aDominik ZimonPeter MadzikJournal of Enterprise Information Managementahead-of-printahead-of-print2023-07-0710.1108/JEIM-09-2022-0323https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0323/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Building artificial intelligence enabled resilient supply chain: a multi-method approachhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0326/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn the uncertain business environment, the supply chains are under pressure to balance routine operations and prepare for adverse events. Consequently, this research investigates how artificial intelligence is used to enable resilience among supply chains. This study first analyzed the relationship among different characteristics of AI-enabled supply chain and how these elements take it towards resilience by collecting the responses from 27 supply chain professionals. Furthermore, to validate the results, an empirical analysis is conducted where the responses from 231 supply chain professionals are collected. Findings indicate that the disruption impact of an event depends on the degree of transparency kept and provided to all supply chain partners. This is further validated through empirical study, where the impact of transparency facilitates the mass customization of the procurement strategy to Last Mile Delivery to reduce the impact of disruption. Hence, AI facilitates resilience in the supply chain. This study adds to the domain of supply chain and information systems management by identifying the driving and dependent elements that AI facilitates and further validating the findings and structure of the elements through empirical analysis. The research also provides meaningful implications for theory and practice.Building artificial intelligence enabled resilient supply chain: a multi-method approach
Rohit Kumar Singh, Sachin Modgil, Adam Shore
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

In the uncertain business environment, the supply chains are under pressure to balance routine operations and prepare for adverse events. Consequently, this research investigates how artificial intelligence is used to enable resilience among supply chains.

This study first analyzed the relationship among different characteristics of AI-enabled supply chain and how these elements take it towards resilience by collecting the responses from 27 supply chain professionals. Furthermore, to validate the results, an empirical analysis is conducted where the responses from 231 supply chain professionals are collected.

Findings indicate that the disruption impact of an event depends on the degree of transparency kept and provided to all supply chain partners. This is further validated through empirical study, where the impact of transparency facilitates the mass customization of the procurement strategy to Last Mile Delivery to reduce the impact of disruption. Hence, AI facilitates resilience in the supply chain.

This study adds to the domain of supply chain and information systems management by identifying the driving and dependent elements that AI facilitates and further validating the findings and structure of the elements through empirical analysis. The research also provides meaningful implications for theory and practice.

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Building artificial intelligence enabled resilient supply chain: a multi-method approach10.1108/JEIM-09-2022-0326Journal of Enterprise Information Management2023-05-02© 2023 Emerald Publishing LimitedRohit Kumar SinghSachin ModgilAdam ShoreJournal of Enterprise Information Managementahead-of-printahead-of-print2023-05-0210.1108/JEIM-09-2022-0326https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0326/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The effects of digital transformation on supply chain resilience: a moderated and mediated modelhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0333/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to investigate the impact of digital transformation on supply chain resilience. Additionally, the paper examines the mediating effect of supply chain process integration as well as the moderating effect of environmental uncertainty in the relationship between digital transformation and supply chain resilience. Drawing on digital empowerment theory, this study proposes a theoretical model. Using survey data collected from 216 enterprises in China, the study employs structural equation modeling to validate the theoretical model. The results reveal that digital transformation has a significant impact on supply chain resilience. Three dimensions of supply chain process integration, namely, information flow integration, physical flow integration, and financial flow integration mediate the relationship between digital transformation and supply chain resilience. In addition, environmental uncertainty including market uncertainty and technology uncertainty positively moderates the relationship between digital transformation and supply chain resilience. First, this paper provides empirical evidence on both the direct and indirect effects of digital transformation on supply chain resilience. Second, this paper enriches the understanding of how supply chain integration impacts supply chain resilience in the digital transformation era by adopting a more granular perspective of process integration rather than broad external and internal integrations. Furthermore, this paper extends the knowledge of the role of external environment in digital transformation and supply chain risk management by examining the moderating effects of market uncertainty and technology uncertainty.The effects of digital transformation on supply chain resilience: a moderated and mediated model
Yaqin Yuan, Hongying Tan, Linlin Liu
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to investigate the impact of digital transformation on supply chain resilience. Additionally, the paper examines the mediating effect of supply chain process integration as well as the moderating effect of environmental uncertainty in the relationship between digital transformation and supply chain resilience.

Drawing on digital empowerment theory, this study proposes a theoretical model. Using survey data collected from 216 enterprises in China, the study employs structural equation modeling to validate the theoretical model.

The results reveal that digital transformation has a significant impact on supply chain resilience. Three dimensions of supply chain process integration, namely, information flow integration, physical flow integration, and financial flow integration mediate the relationship between digital transformation and supply chain resilience. In addition, environmental uncertainty including market uncertainty and technology uncertainty positively moderates the relationship between digital transformation and supply chain resilience.

First, this paper provides empirical evidence on both the direct and indirect effects of digital transformation on supply chain resilience. Second, this paper enriches the understanding of how supply chain integration impacts supply chain resilience in the digital transformation era by adopting a more granular perspective of process integration rather than broad external and internal integrations. Furthermore, this paper extends the knowledge of the role of external environment in digital transformation and supply chain risk management by examining the moderating effects of market uncertainty and technology uncertainty.

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The effects of digital transformation on supply chain resilience: a moderated and mediated model10.1108/JEIM-09-2022-0333Journal of Enterprise Information Management2023-06-19© 2023 Emerald Publishing LimitedYaqin YuanHongying TanLinlin LiuJournal of Enterprise Information Managementahead-of-printahead-of-print2023-06-1910.1108/JEIM-09-2022-0333https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0333/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Firm performance in digitally integrated supply chains: a combined perspective of transaction cost economics and relational exchange theoryhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0335/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to examine how interfirm transactional and relational assets drive firm performance (FP) in digitally integrated supply chains. The authors combine the Transaction Cost Economics (TCE) and Relational Exchange Theory (RET) frameworks to hypothesize that FP will be a function of Asset Specificity (AS), Digital Technology Usage (DTU) and Collaborative Information Sharing (CIS). In addition, the authors hypothesize that Supply Chain Integration (SCI) will partially mediate the effect of DTU and fully mediate the impact of AS and CIS on FP. A cross-sectional survey of supply chain managers is used to test the hypotheses. Findings indicate that specific investments in digitally integrated supply chains would increase FP. In addition, SCI fully mediates the relationships between AS and FP and CIS and FP, while SCI partially mediates the influence of DTU on FP. Managers could strategically engage in the technologies that effectively fit within the firm’s supply chain strategies and seek to develop a pragmatic expertise that enables the effective use of technology in a comprehensive setting. The study enriches the extant literature by incorporating TCE and RET as contradictory viewpoints on AS and investigating how transactional and relational assets affect FP in digitally integrated supply chains.Firm performance in digitally integrated supply chains: a combined perspective of transaction cost economics and relational exchange theory
Kiran Patil, Vipul Garg, Janeth Gabaldon, Himali Patil, Suman Niranjan, Timothy Hawkins
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to examine how interfirm transactional and relational assets drive firm performance (FP) in digitally integrated supply chains.

The authors combine the Transaction Cost Economics (TCE) and Relational Exchange Theory (RET) frameworks to hypothesize that FP will be a function of Asset Specificity (AS), Digital Technology Usage (DTU) and Collaborative Information Sharing (CIS). In addition, the authors hypothesize that Supply Chain Integration (SCI) will partially mediate the effect of DTU and fully mediate the impact of AS and CIS on FP. A cross-sectional survey of supply chain managers is used to test the hypotheses.

Findings indicate that specific investments in digitally integrated supply chains would increase FP. In addition, SCI fully mediates the relationships between AS and FP and CIS and FP, while SCI partially mediates the influence of DTU on FP.

Managers could strategically engage in the technologies that effectively fit within the firm’s supply chain strategies and seek to develop a pragmatic expertise that enables the effective use of technology in a comprehensive setting.

The study enriches the extant literature by incorporating TCE and RET as contradictory viewpoints on AS and investigating how transactional and relational assets affect FP in digitally integrated supply chains.

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Firm performance in digitally integrated supply chains: a combined perspective of transaction cost economics and relational exchange theory10.1108/JEIM-09-2022-0335Journal of Enterprise Information Management2023-07-14© 2023 Emerald Publishing LimitedKiran PatilVipul GargJaneth GabaldonHimali PatilSuman NiranjanTimothy HawkinsJournal of Enterprise Information Managementahead-of-printahead-of-print2023-07-1410.1108/JEIM-09-2022-0335https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0335/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Digital transformation of supply chain: a study on additive manufacturing practice in medical device in Australiahttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0337/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestDrawing on a dynamic capability view, this study develops a decision support model that determines the most suitable configuration of strategies and challenges to adopt additive manufacturing (AM) to expedite digital transformation and performance improvement of the surgical and medical device (SMD) supply chain. To investigate the research objective, a multi-method and multi-study research design was deployed using quality function deployment and fuzzy set qualitative comparative analysis. The study finds that only resilience strategies or negation (i.e. minimisation) of challenges are not enough; instead, a configuration of resilience strategies and negation of challenges is highly significant in enhancing performance. SMD supply chain decision-makers will find the decision support model presented in this study as beneficial to be resilient against various challenges in the digital transformation of service delivery process. This study builds new knowledge of the adoption of AM technology in the SMD supply chain. The decision support model developed in this study is unique and highly effective for fostering digital transformation and enhancing SMD supply chain performance.Digital transformation of supply chain: a study on additive manufacturing practice in medical device in Australia
Md Maruf Hossan Chowdhury, Moira Scerri, Sajib Shahriar, Katrina Skellern
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Drawing on a dynamic capability view, this study develops a decision support model that determines the most suitable configuration of strategies and challenges to adopt additive manufacturing (AM) to expedite digital transformation and performance improvement of the surgical and medical device (SMD) supply chain.

To investigate the research objective, a multi-method and multi-study research design was deployed using quality function deployment and fuzzy set qualitative comparative analysis.

The study finds that only resilience strategies or negation (i.e. minimisation) of challenges are not enough; instead, a configuration of resilience strategies and negation of challenges is highly significant in enhancing performance.

SMD supply chain decision-makers will find the decision support model presented in this study as beneficial to be resilient against various challenges in the digital transformation of service delivery process.

This study builds new knowledge of the adoption of AM technology in the SMD supply chain. The decision support model developed in this study is unique and highly effective for fostering digital transformation and enhancing SMD supply chain performance.

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Digital transformation of supply chain: a study on additive manufacturing practice in medical device in Australia10.1108/JEIM-09-2022-0337Journal of Enterprise Information Management2023-03-01© 2023 Emerald Publishing LimitedMd Maruf Hossan ChowdhuryMoira ScerriSajib ShahriarKatrina SkellernJournal of Enterprise Information Managementahead-of-printahead-of-print2023-03-0110.1108/JEIM-09-2022-0337https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0337/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Multiple flexible suppliers and competitive advantage during market turbulence: the role of digital capabilitieshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0339/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis article aims to examine the impact of multiple suppliers on competitive advantage by exploiting digital capabilities. The author propose a structural equation model with the adopted measure from the literature. Hence, the study conducted an online survey in Indonesia with 450 qualified respondents involving managers and owner-managers. The results indicate multiple suppliers help the firms to exploit digital capabilities, which foster them to achieve competitive advantage. Hence, different level of market turbulences determines the impact of numerous suppliers on competitive advantage. Specifically, the multiple-suppliers approach is more effective in supporting buyer firms to gain a competitive advantage during high market turbulence than low market turbulence. This study offers empirical evidence with unit analysis of buyer firms that seek competitive advantage by exploiting digital capability. However, this approach focusses on a single unit analysis, which is buyer firms. Hence, there is an opportunity to adopt qualitative approach to explore the suppliers and end-users from different perspectives from other supply chain players. This article contributes to the growing literature on the resource-based theory by examining the relationship between the multiple-sourcing model and competitive advantage. The authors also discuss the intersection between resource-based, dynamic capability and stakeholder theory.Multiple flexible suppliers and competitive advantage during market turbulence: the role of digital capabilities
Aluisius Hery Pratono
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This article aims to examine the impact of multiple suppliers on competitive advantage by exploiting digital capabilities.

The author propose a structural equation model with the adopted measure from the literature. Hence, the study conducted an online survey in Indonesia with 450 qualified respondents involving managers and owner-managers.

The results indicate multiple suppliers help the firms to exploit digital capabilities, which foster them to achieve competitive advantage. Hence, different level of market turbulences determines the impact of numerous suppliers on competitive advantage. Specifically, the multiple-suppliers approach is more effective in supporting buyer firms to gain a competitive advantage during high market turbulence than low market turbulence.

This study offers empirical evidence with unit analysis of buyer firms that seek competitive advantage by exploiting digital capability. However, this approach focusses on a single unit analysis, which is buyer firms. Hence, there is an opportunity to adopt qualitative approach to explore the suppliers and end-users from different perspectives from other supply chain players.

This article contributes to the growing literature on the resource-based theory by examining the relationship between the multiple-sourcing model and competitive advantage. The authors also discuss the intersection between resource-based, dynamic capability and stakeholder theory.

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Multiple flexible suppliers and competitive advantage during market turbulence: the role of digital capabilities10.1108/JEIM-09-2022-0339Journal of Enterprise Information Management2023-07-13© 2023 Emerald Publishing LimitedAluisius Hery PratonoJournal of Enterprise Information Managementahead-of-printahead-of-print2023-07-1310.1108/JEIM-09-2022-0339https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0339/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Change management and digital transformation project success in SMEs located in the Democratic Republic of the Congohttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0340/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestManagerial practices are essential in the success of information technology (IT) projects of digital transformation (DT). However, the literature has not yet specified all these managerial practices. This study aims to address this gap by investigating the influence of change management on the success of IT projects of DT. Additionally, the author examines the consequences on SMEs in the economic context of the Democratic Republic of the Congo (DRC). This study draws on a research model that elucidates aspects of the resource-based view (RBV) framework, notably the transformation of human resources based on change management. This model demonstrates the relationship between change management, DT and IT project success, which facilitates the performance and resilience of SMEs. To empirically validate and test the developed research model, we gathered 299 responses from SME managers in the DRC through cross-sectional data collection using a structured questionnaire. The author performed statistical analyses using variance-based structural equation modeling (PLS-SEM) with the help of SmartPLS 3.0. This paper reveals how SME managers can succeed in DT projects with the change management of human resources. Furthermore, it establishes that the success of IT projects of DT is an essential for enhancing the performance and resilience of SMEs in the DRC. This study contributes to the information systems (IS) literature on developing countries by highlighting the DRC context. Little research deals with the success factors of DT projects and their organizational impact on SMEs in developing countries. This study thus enriches the IS literature by filling this void.Change management and digital transformation project success in SMEs located in the Democratic Republic of the Congo
Jean Robert Kala Kamdjoug
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Managerial practices are essential in the success of information technology (IT) projects of digital transformation (DT). However, the literature has not yet specified all these managerial practices. This study aims to address this gap by investigating the influence of change management on the success of IT projects of DT. Additionally, the author examines the consequences on SMEs in the economic context of the Democratic Republic of the Congo (DRC).

This study draws on a research model that elucidates aspects of the resource-based view (RBV) framework, notably the transformation of human resources based on change management. This model demonstrates the relationship between change management, DT and IT project success, which facilitates the performance and resilience of SMEs. To empirically validate and test the developed research model, we gathered 299 responses from SME managers in the DRC through cross-sectional data collection using a structured questionnaire. The author performed statistical analyses using variance-based structural equation modeling (PLS-SEM) with the help of SmartPLS 3.0.

This paper reveals how SME managers can succeed in DT projects with the change management of human resources. Furthermore, it establishes that the success of IT projects of DT is an essential for enhancing the performance and resilience of SMEs in the DRC.

This study contributes to the information systems (IS) literature on developing countries by highlighting the DRC context. Little research deals with the success factors of DT projects and their organizational impact on SMEs in developing countries. This study thus enriches the IS literature by filling this void.

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Change management and digital transformation project success in SMEs located in the Democratic Republic of the Congo10.1108/JEIM-09-2022-0340Journal of Enterprise Information Management2023-03-23© 2023 Emerald Publishing LimitedJean Robert Kala KamdjougJournal of Enterprise Information Managementahead-of-printahead-of-print2023-03-2310.1108/JEIM-09-2022-0340https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0340/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The development of a competence framework for artificial intelligence professionals using probabilistic topic modellinghttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0341/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe current gap between the required and available artificial intelligence (AI) professionals poses significant challenges for organisations and academia. Organisations are challenged to identify and secure the appropriate AI competencies. Simultaneously, academia is challenged to design, offer and quickly scale academic programmes in line with industry needs and train new generations of AI professionals. Therefore, identifying and structuring AI competencies is necessary to effectively overcome the AI competence shortage. A probabilistic topic model was applied to explore the AI competence categories empirically. The authors analysed 1159 AI-related online job ads published on LinkedIn. The authors identified five predominant competence categories: (1) Data Science, (2) AI Software Development, (3) AI Product Development and Management, (4) AI Client Servicing, and (5) AI Research. These five competence categories were summarised under the developed AI competence framework. The AI competence framework contributes to clarifying and structuring the diverse AI landscape. These findings have the potential to aid various stakeholders involved in the process of training, recruiting and selecting AI professionals. They may guide organisations in constructing a complementary portfolio of AI competencies by helping users match the right competence requirements with an organisation's needs and business objectives. Similarly, they can support academia in designing academic programmes aligned with industry needs. Furthermore, while focusing on AI, this study contributes to the research stream of information technology (IT) competencies.The development of a competence framework for artificial intelligence professionals using probabilistic topic modelling
Sonja Brauner, Matthias Murawski, Markus Bick
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The current gap between the required and available artificial intelligence (AI) professionals poses significant challenges for organisations and academia. Organisations are challenged to identify and secure the appropriate AI competencies. Simultaneously, academia is challenged to design, offer and quickly scale academic programmes in line with industry needs and train new generations of AI professionals. Therefore, identifying and structuring AI competencies is necessary to effectively overcome the AI competence shortage.

A probabilistic topic model was applied to explore the AI competence categories empirically. The authors analysed 1159 AI-related online job ads published on LinkedIn.

The authors identified five predominant competence categories: (1) Data Science, (2) AI Software Development, (3) AI Product Development and Management, (4) AI Client Servicing, and (5) AI Research. These five competence categories were summarised under the developed AI competence framework.

The AI competence framework contributes to clarifying and structuring the diverse AI landscape. These findings have the potential to aid various stakeholders involved in the process of training, recruiting and selecting AI professionals. They may guide organisations in constructing a complementary portfolio of AI competencies by helping users match the right competence requirements with an organisation's needs and business objectives. Similarly, they can support academia in designing academic programmes aligned with industry needs. Furthermore, while focusing on AI, this study contributes to the research stream of information technology (IT) competencies.

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The development of a competence framework for artificial intelligence professionals using probabilistic topic modelling10.1108/JEIM-09-2022-0341Journal of Enterprise Information Management2023-03-15© 2023 Emerald Publishing LimitedSonja BraunerMatthias MurawskiMarkus BickJournal of Enterprise Information Managementahead-of-printahead-of-print2023-03-1510.1108/JEIM-09-2022-0341https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0341/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Adapt or die: a competitive digital supply chain quality management strategyhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0345/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe evolution of modern digitalization technologies necessitates the development of a competitive digital supply chain quality management (SCQM) strategy by manufacturers. Using the new institutions and institutional theory (IIT), the study research first aims to identify the most important SCQM practices that can influence competitive performance (CP). Second, the authors intend to investigate the role of digital strategy alignment (DSA) in moderating the relationship between the multidimensionality of SCQM practices and CP among manufacturers. The authors employ the Partial Least Squares-Structural Equation Modeling (PLS-SEM) technique to examine 225 valid samples from Malaysian manufacturers who use SCQM practices. The study findings indicate that five of the twelve hypotheses developed were accepted. This suggests that supplier focus, strategic collaboration, information sharing and customer focus are positively and significantly correlated with CP. Unexpectedly, DSA moderates the relationship between leadership and CP. This study extended the new IIT by empirically testing the six SCQM practices for CP in a DSA context, which can serve as a model for future research in the SCQM, CP and DS fields.Adapt or die: a competitive digital supply chain quality management strategy
Ai-Fen Lim, Keng-Boon Ooi, Garry Wei-Han Tan, Tat-Huei Cham, Mohammad A.A. Alryalat, Yogesh K. Dwivedi
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The evolution of modern digitalization technologies necessitates the development of a competitive digital supply chain quality management (SCQM) strategy by manufacturers. Using the new institutions and institutional theory (IIT), the study research first aims to identify the most important SCQM practices that can influence competitive performance (CP). Second, the authors intend to investigate the role of digital strategy alignment (DSA) in moderating the relationship between the multidimensionality of SCQM practices and CP among manufacturers.

The authors employ the Partial Least Squares-Structural Equation Modeling (PLS-SEM) technique to examine 225 valid samples from Malaysian manufacturers who use SCQM practices.

The study findings indicate that five of the twelve hypotheses developed were accepted. This suggests that supplier focus, strategic collaboration, information sharing and customer focus are positively and significantly correlated with CP. Unexpectedly, DSA moderates the relationship between leadership and CP.

This study extended the new IIT by empirically testing the six SCQM practices for CP in a DSA context, which can serve as a model for future research in the SCQM, CP and DS fields.

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Adapt or die: a competitive digital supply chain quality management strategy10.1108/JEIM-09-2022-0345Journal of Enterprise Information Management2022-11-22© 2022 Emerald Publishing LimitedAi-Fen LimKeng-Boon OoiGarry Wei-Han TanTat-Huei ChamMohammad A.A. AlryalatYogesh K. DwivediJournal of Enterprise Information Managementahead-of-printahead-of-print2022-11-2210.1108/JEIM-09-2022-0345https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0345/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
The penetration effect of digital leadership on digital transformation: the role of digital strategy consensus and diversity typeshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0350/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSuccessful digital transformation involves all areas which bring new impacts and challenges to the leadership of the enterprise. From the perspective of organizational identification, the authors construct a theoretical model of digital leadership–digital strategic consensus–digital transformation and explore the different moderated mediation effects of diversity types. This paper obtains data from 351 Chinese science and technology enterprises and uses regression analysis and bootstrap analysis to test the research hypotheses. The results demonstrate that digital leadership has a positive impact on digital transformation. Digital strategic consensus partially mediates the linkage between digital leadership and digital transformation. Disparity diversity and variety diversity positively moderate the mediating role of digital strategic consensus between digital leadership and digital transformation, respectively; and separation diversity negatively moderates the mediating role of digital strategic consensus between digital leadership and digital transformation. The research innovatively measures digital leadership and digital transformation. It expands the application of leadership, strategic consensus, diversity and other related theories in a digital context and provides a decision-making basis for enterprises' digital transformation.The penetration effect of digital leadership on digital transformation: the role of digital strategy consensus and diversity types
Qi Yao, Hongjuan Tang, Yunqing Liu, Francis Boadu
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Successful digital transformation involves all areas which bring new impacts and challenges to the leadership of the enterprise. From the perspective of organizational identification, the authors construct a theoretical model of digital leadership–digital strategic consensus–digital transformation and explore the different moderated mediation effects of diversity types.

This paper obtains data from 351 Chinese science and technology enterprises and uses regression analysis and bootstrap analysis to test the research hypotheses.

The results demonstrate that digital leadership has a positive impact on digital transformation. Digital strategic consensus partially mediates the linkage between digital leadership and digital transformation. Disparity diversity and variety diversity positively moderate the mediating role of digital strategic consensus between digital leadership and digital transformation, respectively; and separation diversity negatively moderates the mediating role of digital strategic consensus between digital leadership and digital transformation.

The research innovatively measures digital leadership and digital transformation. It expands the application of leadership, strategic consensus, diversity and other related theories in a digital context and provides a decision-making basis for enterprises' digital transformation.

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The penetration effect of digital leadership on digital transformation: the role of digital strategy consensus and diversity types10.1108/JEIM-09-2022-0350Journal of Enterprise Information Management2023-04-13© 2023 Emerald Publishing LimitedQi YaoHongjuan TangYunqing LiuFrancis BoaduJournal of Enterprise Information Managementahead-of-printahead-of-print2023-04-1310.1108/JEIM-09-2022-0350https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0350/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Understanding small and medium enterprises’ behavioral intention to adopt social commerce: a perceived value perspectivehttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0356/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to examine the factors (Stimuli) enhancing perceived utilitarian, social and conditional values (Organisms) of social commerce (s-commerce) platforms and their impact on small and medium enterprises’ (SMEs’) behavioral intention (Response) to adopt s-commerce. Survey data were gathered from 304 Indian SMEs using s-commerce platforms. Data were analyzed using SmartPLS 3 software. The results indicated that perceived values significantly impact SMEs’ behavioral intention to adopt s-commerce. Among conditional, utilitarian and social values, the conditional value of s-commerce sites was found to be the strongest motivator for SMEs to adopt s-commerce. This research contributes to the growing literature on s-commerce, explaining how perceived value influences the decision of SMEs to adopt s-commerce platforms. Among the significant influencers, perceived usefulness and perceived reputation were found to be the most effective triggers that stimulate perceived values of s-commerce sites. The findings draw due attention from policymakers toward environmental cues such as the legal and regulatory environment, which are instrumental in creating the most important perceived value for SMEs, i.e. conditional value. By employing the inputs from the theory of consumption values and the Stimulus-Organism-Response framework, this original study looked beyond the technology factors and examined the role of perceived values of s-commerce platforms in shaping SMEs’ behavioral intention to adopt.Understanding small and medium enterprises’ behavioral intention to adopt social commerce: a perceived value perspective
Parul Gupta, Fangfang Zhang, Sumedha Chauhan, Sandeep Goyal, Amit Kumar Bhardwaj, Yuvraj Gajpal
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to examine the factors (Stimuli) enhancing perceived utilitarian, social and conditional values (Organisms) of social commerce (s-commerce) platforms and their impact on small and medium enterprises’ (SMEs’) behavioral intention (Response) to adopt s-commerce.

Survey data were gathered from 304 Indian SMEs using s-commerce platforms. Data were analyzed using SmartPLS 3 software.

The results indicated that perceived values significantly impact SMEs’ behavioral intention to adopt s-commerce. Among conditional, utilitarian and social values, the conditional value of s-commerce sites was found to be the strongest motivator for SMEs to adopt s-commerce.

This research contributes to the growing literature on s-commerce, explaining how perceived value influences the decision of SMEs to adopt s-commerce platforms.

Among the significant influencers, perceived usefulness and perceived reputation were found to be the most effective triggers that stimulate perceived values of s-commerce sites. The findings draw due attention from policymakers toward environmental cues such as the legal and regulatory environment, which are instrumental in creating the most important perceived value for SMEs, i.e. conditional value.

By employing the inputs from the theory of consumption values and the Stimulus-Organism-Response framework, this original study looked beyond the technology factors and examined the role of perceived values of s-commerce platforms in shaping SMEs’ behavioral intention to adopt.

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Understanding small and medium enterprises’ behavioral intention to adopt social commerce: a perceived value perspective10.1108/JEIM-09-2022-0356Journal of Enterprise Information Management2023-07-27© 2023 Emerald Publishing LimitedParul GuptaFangfang ZhangSumedha ChauhanSandeep GoyalAmit Kumar BhardwajYuvraj GajpalJournal of Enterprise Information Managementahead-of-printahead-of-print2023-07-2710.1108/JEIM-09-2022-0356https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2022-0356/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Impact of information system flexibility and dynamic capabilities in building net zero supply chainshttps://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2023-0477/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe main aim of this study is to explore the relationship between information system flexibility and dynamic capabilities to build sustainable and net zero supply chains under the influence of environmental dynamism. We have formulated a self-administered survey, with 359 participants contributing responses. Prior to delving into foundational assumptions, such as homoscedasticity and normality, a nonresponse bias analysis was executed. The integrity of the data, in terms of reliability and construct validity, was gauged using confirmatory factor analysis. Subsequent regression outputs corroborated all the proposed assumptions, fortifying the extant scholarly literature. The empirical findings of this research underscore a positive correlation between Information system flexibility, dynamic capabilities and a net zero supply chain, especially in the context of environmental dynamism. Data sourced from the cement manufacturing sector support these observations. We also found that environmental dynamism moderates the relationship between data analytics capability and sustainable supply chain flexibility but does not moderate the relationship between Resource flexibility and sustainable supply chain flexibility. Additionally, this research strengthens the foundational principles of the dynamic capability theory. The conceptual framework elucidates the interplay between information system flexibility, dynamic capabilities, and sustainable supply chain flexibility, emphasizing their collective contribution towards achieving sustainable chain net zero, introducing environmental dynamics as a moderating variable that augments the scholarly discourse with a nuanced layer of analytical depth.Impact of information system flexibility and dynamic capabilities in building net zero supply chains
Rohit Kumar Singh, Sachin Modgil
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The main aim of this study is to explore the relationship between information system flexibility and dynamic capabilities to build sustainable and net zero supply chains under the influence of environmental dynamism.

We have formulated a self-administered survey, with 359 participants contributing responses. Prior to delving into foundational assumptions, such as homoscedasticity and normality, a nonresponse bias analysis was executed. The integrity of the data, in terms of reliability and construct validity, was gauged using confirmatory factor analysis. Subsequent regression outputs corroborated all the proposed assumptions, fortifying the extant scholarly literature.

The empirical findings of this research underscore a positive correlation between Information system flexibility, dynamic capabilities and a net zero supply chain, especially in the context of environmental dynamism. Data sourced from the cement manufacturing sector support these observations. We also found that environmental dynamism moderates the relationship between data analytics capability and sustainable supply chain flexibility but does not moderate the relationship between Resource flexibility and sustainable supply chain flexibility. Additionally, this research strengthens the foundational principles of the dynamic capability theory.

The conceptual framework elucidates the interplay between information system flexibility, dynamic capabilities, and sustainable supply chain flexibility, emphasizing their collective contribution towards achieving sustainable chain net zero, introducing environmental dynamics as a moderating variable that augments the scholarly discourse with a nuanced layer of analytical depth.

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Impact of information system flexibility and dynamic capabilities in building net zero supply chains10.1108/JEIM-09-2023-0477Journal of Enterprise Information Management2024-03-26© 2024 Emerald Publishing LimitedRohit Kumar SinghSachin ModgilJournal of Enterprise Information Managementahead-of-printahead-of-print2024-03-2610.1108/JEIM-09-2023-0477https://www.emerald.com/insight/content/doi/10.1108/JEIM-09-2023-0477/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Assessing sustainable production under circular economy context using a novel rough-fuzzy MCDM model: a case of the forestry industry in the Eastern Black Sea regionhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-10-2020-0419/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestForests are negatively affected from rapid world population increase and industrialization that create intense pressures on natural resources and the possibility of an achieving circular economy. Forests can be considered as essential resources for providing sustainable society and meeting the requirements of future generations and circular economy. Therefore sustainable production tools as part of circular economy can be handled as one of the basic indicators for achieving circular economy. Accordingly the main purpose of this study is developing a novel rough – fuzzy multi-criteria decision-making model (MCDM) for evaluation sustainable production for forestry firms in Eastern Black Sea Region. For determining 18 criteria weights a novel Rough PIPRECIA (PIvot Pairwise RElative Criteria Importance Assessment) method is developed. Eight decision-makers (DMs) participated in the research, and to obtain group rough decision matrix, rough Dombi weighted geometric averaging (RNDWGA) operator has been applied. For evaluation forestry firms fuzzy MARCOS (Measurement of alternatives and ranking according to COmpromise solution) method was utilized. After application developed model the fourth alternative was found as the best. Sensitivity analysis and comparison were made to present the applicability of this method. Development of novel integrated Rough PIPRECIA-Fuzzy MARCOS model with emphasis on developing new Rough PIPRECIA method.Assessing sustainable production under circular economy context using a novel rough-fuzzy MCDM model: a case of the forestry industry in the Eastern Black Sea region
Željko Stević, Çağlar Karamaşa, Ezgi Demir, Selçuk Korucuk
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Forests are negatively affected from rapid world population increase and industrialization that create intense pressures on natural resources and the possibility of an achieving circular economy. Forests can be considered as essential resources for providing sustainable society and meeting the requirements of future generations and circular economy. Therefore sustainable production tools as part of circular economy can be handled as one of the basic indicators for achieving circular economy. Accordingly the main purpose of this study is developing a novel rough – fuzzy multi-criteria decision-making model (MCDM) for evaluation sustainable production for forestry firms in Eastern Black Sea Region.

For determining 18 criteria weights a novel Rough PIPRECIA (PIvot Pairwise RElative Criteria Importance Assessment) method is developed. Eight decision-makers (DMs) participated in the research, and to obtain group rough decision matrix, rough Dombi weighted geometric averaging (RNDWGA) operator has been applied. For evaluation forestry firms fuzzy MARCOS (Measurement of alternatives and ranking according to COmpromise solution) method was utilized.

After application developed model the fourth alternative was found as the best. Sensitivity analysis and comparison were made to present the applicability of this method.

Development of novel integrated Rough PIPRECIA-Fuzzy MARCOS model with emphasis on developing new Rough PIPRECIA method.

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Assessing sustainable production under circular economy context using a novel rough-fuzzy MCDM model: a case of the forestry industry in the Eastern Black Sea region10.1108/JEIM-10-2020-0419Journal of Enterprise Information Management2021-04-29© 2021 Emerald Publishing LimitedŽeljko StevićÇağlar KaramaşaEzgi DemirSelçuk KorucukJournal of Enterprise Information Managementahead-of-printahead-of-print2021-04-2910.1108/JEIM-10-2020-0419https://www.emerald.com/insight/content/doi/10.1108/JEIM-10-2020-0419/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2021 Emerald Publishing Limited
Digital resilience and new business models in the post-COVID-19 scenario: from B2B perspective in the era of knowledge economyhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-10-2022-0383/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to examine how the pandemic impacted on business-to-business (B2B) cooperation and coordination, as well as on firms' financial and operational performance, from the B2B context in the era of knowledge economy. With the help of social network theory, coordination theory and existing literature, a theoretical model was developed conceptually. Later, the conceptual model was validated using structural equation modelling technique with consideration of 712 respondents from different firms who are engaged in managing B2B relationships on behalf of their firms. The study found that the COVID-19 pandemic has had a considerable moderating impact on the relationship between B2B cooperation and coordination with B2B relationship satisfaction. The study also highlighted that there is a degradation of financial and operational performance of firms due to the impact of COVID-19 pandemic on their B2B relationship management. There is a challenging and ever-evolving global economy caused by the COVID-19 pandemic. Although it is argued that the pandemic has accelerated the growth of some online firms, it has also had a catastrophic effect, culminating in many firms failing. This study has developed a new business model which helps in improving financial as well as operational performance of the firms in post COVID-19 scenario, especially in the era of knowledge economy. This is a unique study as this study (1) develops a unique theoretical model with high explanative power, (2) demonstrates how digital reliance and new business model help the firms in post COVID-19 pandemic and (3) adds to the body of literature in the domain of digital reliance, knowledge economy and B2B relationship management.Digital resilience and new business models in the post-COVID-19 scenario: from B2B perspective in the era of knowledge economy
Sheshadri Chatterjee, Ranjan Chaudhuri, Demetris Vrontis
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to examine how the pandemic impacted on business-to-business (B2B) cooperation and coordination, as well as on firms' financial and operational performance, from the B2B context in the era of knowledge economy.

With the help of social network theory, coordination theory and existing literature, a theoretical model was developed conceptually. Later, the conceptual model was validated using structural equation modelling technique with consideration of 712 respondents from different firms who are engaged in managing B2B relationships on behalf of their firms.

The study found that the COVID-19 pandemic has had a considerable moderating impact on the relationship between B2B cooperation and coordination with B2B relationship satisfaction. The study also highlighted that there is a degradation of financial and operational performance of firms due to the impact of COVID-19 pandemic on their B2B relationship management.

There is a challenging and ever-evolving global economy caused by the COVID-19 pandemic. Although it is argued that the pandemic has accelerated the growth of some online firms, it has also had a catastrophic effect, culminating in many firms failing. This study has developed a new business model which helps in improving financial as well as operational performance of the firms in post COVID-19 scenario, especially in the era of knowledge economy.

This is a unique study as this study (1) develops a unique theoretical model with high explanative power, (2) demonstrates how digital reliance and new business model help the firms in post COVID-19 pandemic and (3) adds to the body of literature in the domain of digital reliance, knowledge economy and B2B relationship management.

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Digital resilience and new business models in the post-COVID-19 scenario: from B2B perspective in the era of knowledge economy10.1108/JEIM-10-2022-0383Journal of Enterprise Information Management2023-03-28© 2023 Emerald Publishing LimitedSheshadri ChatterjeeRanjan ChaudhuriDemetris VrontisJournal of Enterprise Information Managementahead-of-printahead-of-print2023-03-2810.1108/JEIM-10-2022-0383https://www.emerald.com/insight/content/doi/10.1108/JEIM-10-2022-0383/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Development and integrated assessment of the circular economy in the European Union: the outranking approachhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-11-2020-0440/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe Green Deal strategy of the European Union (EU) as well as the increasing concerns over resource scarcity worldwide has put forward such concepts as the circular economy. This paper seeks to compare the progress of the development of the circular economy across the EU Member States. Such analysis is helpful in guiding the circular economy support policies. This paper develops a quantitative framework for analysis of the implementation of the circular economy objectives in the EU Member States. The framework proposed includes three multi-criteria decision making methods representing reference point and outranking approaches. The use of multiple methods allows exploiting the differences in the underlying aggregation principles. Germany, Sweden and the Netherlands appear as the most advanced in the sense of circular economy development. The results indicate that the water-locked small countries and the new EU Member States are among the lowest performing ones. The flows of the waste need to be monitored more tightly in order to increase the circularity. The development of recycling facilities can also increase circularity irrespectively of the economic development level (e.g. the case of Bulgaria). The paper contributes to the discussion regarding the circular economy by proposing an indicator system and the multi-criteria analysis framework. The proposed indicator system covers input use (circularity), trade flows and recycling processes. The proposed framework can be applied to track the progress of different countries in implementing the targets of the circular economy.Development and integrated assessment of the circular economy in the European Union: the outranking approach
Jonas Ūsas, Tomas Balezentis, Dalia Streimikiene
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The Green Deal strategy of the European Union (EU) as well as the increasing concerns over resource scarcity worldwide has put forward such concepts as the circular economy. This paper seeks to compare the progress of the development of the circular economy across the EU Member States. Such analysis is helpful in guiding the circular economy support policies.

This paper develops a quantitative framework for analysis of the implementation of the circular economy objectives in the EU Member States. The framework proposed includes three multi-criteria decision making methods representing reference point and outranking approaches. The use of multiple methods allows exploiting the differences in the underlying aggregation principles.

Germany, Sweden and the Netherlands appear as the most advanced in the sense of circular economy development. The results indicate that the water-locked small countries and the new EU Member States are among the lowest performing ones. The flows of the waste need to be monitored more tightly in order to increase the circularity. The development of recycling facilities can also increase circularity irrespectively of the economic development level (e.g. the case of Bulgaria).

The paper contributes to the discussion regarding the circular economy by proposing an indicator system and the multi-criteria analysis framework. The proposed indicator system covers input use (circularity), trade flows and recycling processes. The proposed framework can be applied to track the progress of different countries in implementing the targets of the circular economy.

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Development and integrated assessment of the circular economy in the European Union: the outranking approach10.1108/JEIM-11-2020-0440Journal of Enterprise Information Management2021-04-12© 2021 Emerald Publishing LimitedJonas ŪsasTomas BalezentisDalia StreimikieneJournal of Enterprise Information Managementahead-of-printahead-of-print2021-04-1210.1108/JEIM-11-2020-0440https://www.emerald.com/insight/content/doi/10.1108/JEIM-11-2020-0440/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2021 Emerald Publishing Limited
A mixed-integer linear programming approach for circular economy-led closed-loop supply chains in green reverse logistics network design under uncertaintyhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-11-2020-0472/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestTo maximize the network total profit by calculating the difference between costs and revenue (first objective function). To maximize the positive impact on the environment by integrating GSCM factors in RL (second objective function). To calculate the efficiency of disassembly centers by SDEA method, which are selected as suppliers and maximize the total efficiency (third objective function). To evaluate the resources and total efficiency of the proposed model to facilitate the allocation resource process, to increase resource efficiency and to improve the efficiency of disassembly centers by Inverse DEA. The design of a closed-loop logistics network for after-sales service for mobile phones and digital cameras has been developed by the mixed-integer linear programming method (MILP). Development of MILP method has been performed by simultaneously considering three main objectives including: total network profit, green supply chain factors (environmental sustainability) and maximizing the efficiency of disassembly centers. The proposed model of study is a six-level, multi-objective, single-period and multi-product that focuses on electrical waste. The efficiency of product return centers is calculated by SDEA method and the most efficient centers are selected. The results of using the model in a case mining showed that, due to the use of green factors in network design, environmental pollution and undesirable disposal of some electronic waste were reduced. Also, with the reduction of waste disposal, valuable materials entered the market cycle and the network profit increased. (1) Design a closed-loop reverse logistics network for after-sales services; (2) Introduce a multi-objective multi-echelon mixed integer linear programming model; (3) Sensitivity analysis use Inverse-DEA method to increase the efficiency of inefficient units; (4) Use the GSC factors and DEA method in reverse logistics network.A mixed-integer linear programming approach for circular economy-led closed-loop supply chains in green reverse logistics network design under uncertainty
Kazhal Gharibi, Sohrab Abdollahzadeh
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

To maximize the network total profit by calculating the difference between costs and revenue (first objective function). To maximize the positive impact on the environment by integrating GSCM factors in RL (second objective function). To calculate the efficiency of disassembly centers by SDEA method, which are selected as suppliers and maximize the total efficiency (third objective function). To evaluate the resources and total efficiency of the proposed model to facilitate the allocation resource process, to increase resource efficiency and to improve the efficiency of disassembly centers by Inverse DEA.

The design of a closed-loop logistics network for after-sales service for mobile phones and digital cameras has been developed by the mixed-integer linear programming method (MILP). Development of MILP method has been performed by simultaneously considering three main objectives including: total network profit, green supply chain factors (environmental sustainability) and maximizing the efficiency of disassembly centers. The proposed model of study is a six-level, multi-objective, single-period and multi-product that focuses on electrical waste. The efficiency of product return centers is calculated by SDEA method and the most efficient centers are selected.

The results of using the model in a case mining showed that, due to the use of green factors in network design, environmental pollution and undesirable disposal of some electronic waste were reduced. Also, with the reduction of waste disposal, valuable materials entered the market cycle and the network profit increased.

(1) Design a closed-loop reverse logistics network for after-sales services; (2) Introduce a multi-objective multi-echelon mixed integer linear programming model; (3) Sensitivity analysis use Inverse-DEA method to increase the efficiency of inefficient units; (4) Use the GSC factors and DEA method in reverse logistics network.

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A mixed-integer linear programming approach for circular economy-led closed-loop supply chains in green reverse logistics network design under uncertainty10.1108/JEIM-11-2020-0472Journal of Enterprise Information Management2021-09-20© 2021 Emerald Publishing LimitedKazhal GharibiSohrab AbdollahzadehJournal of Enterprise Information Managementahead-of-printahead-of-print2021-09-2010.1108/JEIM-11-2020-0472https://www.emerald.com/insight/content/doi/10.1108/JEIM-11-2020-0472/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2021 Emerald Publishing Limited
Forecasting sustainability of supply chains in the circular economy context: a dynamic network data envelopment analysis and artificial neural network approachhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-12-2020-0494/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe objective of this research is to put forward a novel closed-loop circular economy (CE) approach to forecast the sustainability of supply chains (SCs). We provide a practical and real-world CE framework to improve and fill the current knowledge gap in evaluating sustainability of SCs. Besides, we aim to propose a real-life managerial forecasting approach to alert the decision-makers on the future unsustainability of SCs. It is needed to develop an integrated mathematical model to deal with the complexity of sustainability and CE criteria. To address this necessity, for the first time, network data envelopment analysis (NDEA) is incorporated into the dynamic data envelopment analysis (DEA) and artificial neural network (ANN). In general, methodologically, the paper uses a novel hybrid decision-making approach based on a combination of dynamic and network DEA and ANN models to evaluate sustainability of supply chains using environmental, social, and economic criteria based on real life data and experiences of knowledge-based companies so that the study has a good adaptation with the scope of the journal. A practical CE evaluation framework is proposed by incorporating recyclable undesirable outputs into the models and developing a new hybrid “dynamic NDEA” and “ANN” model. Using ANN, the sustainability trend of supply chains for future periods is forecasted, and the benchmarks are proposed. We deal with the undesirable recycling outputs, inputs, desirable outputs and carry-overs simultaneously. We propose a novel hybrid dynamic NDEA and ANN approach for forecasting the sustainability of SCs. To do so, for the first time, we incorporate a practical CE concept into the NDEA. Applying the hybrid framework provides us a new ranking approach based on the sustainability trend of SCs, so that we can forecast unsustainable supply chains and recommend preventive solutions (benchmarks) to avoid future losses. A practicable case study is given to demonstrate the real-life applications of the proposed method.Forecasting sustainability of supply chains in the circular economy context: a dynamic network data envelopment analysis and artificial neural network approach
Hadi Shabanpour, Saeed Yousefi, Reza Farzipoor Saen
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The objective of this research is to put forward a novel closed-loop circular economy (CE) approach to forecast the sustainability of supply chains (SCs). We provide a practical and real-world CE framework to improve and fill the current knowledge gap in evaluating sustainability of SCs. Besides, we aim to propose a real-life managerial forecasting approach to alert the decision-makers on the future unsustainability of SCs.

It is needed to develop an integrated mathematical model to deal with the complexity of sustainability and CE criteria. To address this necessity, for the first time, network data envelopment analysis (NDEA) is incorporated into the dynamic data envelopment analysis (DEA) and artificial neural network (ANN). In general, methodologically, the paper uses a novel hybrid decision-making approach based on a combination of dynamic and network DEA and ANN models to evaluate sustainability of supply chains using environmental, social, and economic criteria based on real life data and experiences of knowledge-based companies so that the study has a good adaptation with the scope of the journal.

A practical CE evaluation framework is proposed by incorporating recyclable undesirable outputs into the models and developing a new hybrid “dynamic NDEA” and “ANN” model. Using ANN, the sustainability trend of supply chains for future periods is forecasted, and the benchmarks are proposed. We deal with the undesirable recycling outputs, inputs, desirable outputs and carry-overs simultaneously.

We propose a novel hybrid dynamic NDEA and ANN approach for forecasting the sustainability of SCs. To do so, for the first time, we incorporate a practical CE concept into the NDEA. Applying the hybrid framework provides us a new ranking approach based on the sustainability trend of SCs, so that we can forecast unsustainable supply chains and recommend preventive solutions (benchmarks) to avoid future losses. A practicable case study is given to demonstrate the real-life applications of the proposed method.

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Forecasting sustainability of supply chains in the circular economy context: a dynamic network data envelopment analysis and artificial neural network approach10.1108/JEIM-12-2020-0494Journal of Enterprise Information Management2021-10-11© 2021 Emerald Publishing LimitedHadi ShabanpourSaeed YousefiReza Farzipoor SaenJournal of Enterprise Information Managementahead-of-printahead-of-print2021-10-1110.1108/JEIM-12-2020-0494https://www.emerald.com/insight/content/doi/10.1108/JEIM-12-2020-0494/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2021 Emerald Publishing Limited
Multi-objective robust optimization for multi-stage-multi-product agile closed-loop supply chain under uncertainty in the context of circular economyhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-12-2020-0514/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestA circular economy (CE) is an economic system that tries to eliminate waste and continually use resources. Due to growing environmental concerns, supply chain (SC) design should be based on the CE considerations. In addition, responding and satisfying customers are the challenges managers constantly encounter. This study aims to improve the design of an agile closed-loop supply chain (CLSC) from the CE point of view. In this research, a new multi-stage, multi-product and multi-period design of a CLSC network under uncertainty is proposed that aligns with the goals of CE and SC participants. Recycling of goods is an important part of the CLSC. Therefore, a multi-objective mixed-integer linear programming model (MILP) is proposed to formulate the problem. Besides, a robust counterpart of multi-objective MILP is offered based on robust optimization to cope with the uncertainty of parameters. Finally, the proposed model is solved using the e-constraint method. The proposed model aims to provide the strategic choice of economic order to the suppliers and third-party logistic companies. The present study, which is carried out using a numerical example and sensitivity analysis, provides a robust model and solution methodology that are effective and applicable in CE-related problems. This study shows how all upstream and downstream units of the SC network must work integrated to meet customer needs considering the CE context. The main goal of the CE is to optimize resources, reduce the use of raw materials, and revitalize waste by recycling. In this study, a comprehensive model that can consider both SC design and CE necessities is developed that considers all SC participants.Multi-objective robust optimization for multi-stage-multi-product agile closed-loop supply chain under uncertainty in the context of circular economy
Saeid Jafarzadeh Ghoushchi, Iman Hushyar, Kamyar Sabri-Laghaie
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

A circular economy (CE) is an economic system that tries to eliminate waste and continually use resources. Due to growing environmental concerns, supply chain (SC) design should be based on the CE considerations. In addition, responding and satisfying customers are the challenges managers constantly encounter. This study aims to improve the design of an agile closed-loop supply chain (CLSC) from the CE point of view.

In this research, a new multi-stage, multi-product and multi-period design of a CLSC network under uncertainty is proposed that aligns with the goals of CE and SC participants. Recycling of goods is an important part of the CLSC. Therefore, a multi-objective mixed-integer linear programming model (MILP) is proposed to formulate the problem. Besides, a robust counterpart of multi-objective MILP is offered based on robust optimization to cope with the uncertainty of parameters. Finally, the proposed model is solved using the e-constraint method.

The proposed model aims to provide the strategic choice of economic order to the suppliers and third-party logistic companies. The present study, which is carried out using a numerical example and sensitivity analysis, provides a robust model and solution methodology that are effective and applicable in CE-related problems.

This study shows how all upstream and downstream units of the SC network must work integrated to meet customer needs considering the CE context.

The main goal of the CE is to optimize resources, reduce the use of raw materials, and revitalize waste by recycling. In this study, a comprehensive model that can consider both SC design and CE necessities is developed that considers all SC participants.

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Multi-objective robust optimization for multi-stage-multi-product agile closed-loop supply chain under uncertainty in the context of circular economy10.1108/JEIM-12-2020-0514Journal of Enterprise Information Management2021-11-16© 2021 Emerald Publishing LimitedSaeid Jafarzadeh GhoushchiIman HushyarKamyar Sabri-LaghaieJournal of Enterprise Information Managementahead-of-printahead-of-print2021-11-1610.1108/JEIM-12-2020-0514https://www.emerald.com/insight/content/doi/10.1108/JEIM-12-2020-0514/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2021 Emerald Publishing Limited
Drivers of implementing Big Data Analytics in food supply chains for transition to a circular economy and sustainable operations managementhttps://www.emerald.com/insight/content/doi/10.1108/JEIM-12-2020-0521/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe aim of this study is to evaluate Big Data Analytics (BDA) drivers in the context of food supply chains (FSC) for transition to a Circular Economy (CE) and Sustainable Operations Management (SOM). Ten different BDA drivers in FSC are examined for transition to CE; these are Supply Chains (SC) Visibility, Operations Efficiency, Information Management and Technology, Collaborations between SC partners, Data-driven innovation, Demand management and Production Planning, Talent Management, Organizational Commitment, Management Team Capability and Governmental Incentive. An interpretive structural modelling (ISM) methodology is used to indicate the relationships between identified drivers to stimulate transition to CE and SOM. Drivers and pair-wise interactions between these drivers are developed by semi-structured interviews with a number of experts from industry and academia. The results show that Information Management and Technology, Governmental Incentive and Management Team Capability drivers are classified as independent factors; Organizational Commitment and Operations Efficiency are categorized as dependent factors. SC Visibility, Data-driven innovation, Demand management and Production Planning, Talent Management and Collaborations between SC partners can be classified as linkage factors. It can be concluded that Governmental Incentive is the most fundamental driver to achieve BDA applications in FSC transition from linearity to CE and SOM. In addition, Operations Efficiency, Collaborations between SC partners and Organizational Commitment are key BDA drivers in FSC for transition to CE and SOM. The interactions between these drivers will provide benefits to both industry and academia in prioritizing and understanding these drivers more thoroughly when implementing BDA based on a range of factors. This study will provide valuable insights. The results from this study will help in drawing up regulations to prevent food fraud, implementing laws concerning government incentives, reducing food loss and waste, increasing tracing and traceability, providing training activities to improve knowledge about BDA and focusing more on data analytics. The main contribution of the study is to analyze BDA drivers in the context of FSC for transition to CE and SOM. This study is unique in examining these BDA drivers based on FSC. We hope to find sustainable solutions to minimize losses or other negative impacts on these SC.Drivers of implementing Big Data Analytics in food supply chains for transition to a circular economy and sustainable operations management
Yigit Kazancoglu, Melisa Ozbiltekin Pala, Muruvvet Deniz Sezer, Sunil Luthra, Anil Kumar
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The aim of this study is to evaluate Big Data Analytics (BDA) drivers in the context of food supply chains (FSC) for transition to a Circular Economy (CE) and Sustainable Operations Management (SOM).

Ten different BDA drivers in FSC are examined for transition to CE; these are Supply Chains (SC) Visibility, Operations Efficiency, Information Management and Technology, Collaborations between SC partners, Data-driven innovation, Demand management and Production Planning, Talent Management, Organizational Commitment, Management Team Capability and Governmental Incentive. An interpretive structural modelling (ISM) methodology is used to indicate the relationships between identified drivers to stimulate transition to CE and SOM. Drivers and pair-wise interactions between these drivers are developed by semi-structured interviews with a number of experts from industry and academia.

The results show that Information Management and Technology, Governmental Incentive and Management Team Capability drivers are classified as independent factors; Organizational Commitment and Operations Efficiency are categorized as dependent factors. SC Visibility, Data-driven innovation, Demand management and Production Planning, Talent Management and Collaborations between SC partners can be classified as linkage factors. It can be concluded that Governmental Incentive is the most fundamental driver to achieve BDA applications in FSC transition from linearity to CE and SOM. In addition, Operations Efficiency, Collaborations between SC partners and Organizational Commitment are key BDA drivers in FSC for transition to CE and SOM.

The interactions between these drivers will provide benefits to both industry and academia in prioritizing and understanding these drivers more thoroughly when implementing BDA based on a range of factors. This study will provide valuable insights. The results from this study will help in drawing up regulations to prevent food fraud, implementing laws concerning government incentives, reducing food loss and waste, increasing tracing and traceability, providing training activities to improve knowledge about BDA and focusing more on data analytics.

The main contribution of the study is to analyze BDA drivers in the context of FSC for transition to CE and SOM. This study is unique in examining these BDA drivers based on FSC. We hope to find sustainable solutions to minimize losses or other negative impacts on these SC.

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Drivers of implementing Big Data Analytics in food supply chains for transition to a circular economy and sustainable operations management10.1108/JEIM-12-2020-0521Journal of Enterprise Information Management2021-04-29© 2021 Emerald Publishing LimitedYigit KazancogluMelisa Ozbiltekin PalaMuruvvet Deniz SezerSunil LuthraAnil KumarJournal of Enterprise Information Managementahead-of-printahead-of-print2021-04-2910.1108/JEIM-12-2020-0521https://www.emerald.com/insight/content/doi/10.1108/JEIM-12-2020-0521/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2021 Emerald Publishing Limited
Digitalisation and internationalisation in SMEs: a systematic review and research agendahttps://www.emerald.com/insight/content/doi/10.1108/JEIM-12-2022-0473/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is to provide an integrative picture of the state of the art of the literature on digitalisation of small and medium-sized enterprises (SMEs) as an enabler for their internationalisation process and as a comprehensive view of the specific domains impacted by digital technologies as well as their repercussions on the international outreach. A systematic review which leverages a descriptive analysis of extant literature and an axial coding technique has been conducted to shed light on the current knowledge and to identify primary research areas and future research lines. The research indicates that digitalisation impacts the internationalisation of SMEs in three specific domains: (1) internationalisation through the adoption of information and communication technologies (ICT) technologies and e-commerce platforms; (2) international expansion through the digitalisation of value chain activities and (3) international outreach through knowledge acquisition on digital platforms. The value of this study is threefold. First, the authors attempt to systematically review the literature on SMEs digitalisation and internationalisation and provide a holistic perspective on the intertwining of these two research streams. Second, the authors propose a novel conceptualisation on the dimensions of SMEs digitalisation as enablers to internationalisation. Third, the authors put forward promising future lines of research.  Digitalisation represents a pivotal strategy that allows companies to build new strategic capabilities and is a propeller for SMEs internationalisation.Through e-commerce, SMEs could compete at the same level of multinational companies but enduring lower costs of expansion.Digital platforms allow SMEs to enhance the learning processes about international markets through an immediate access to relevant information.Digital entrepreneurship has enabled SMEs to develop new configurations of value chain activities, evolving their business model or reaching new markets.SMEs are changing the “business as usual” paradigm offering digital tools to build modular architectures that are scalable and agile in their evolution ability.Digitalisation and internationalisation in SMEs: a systematic review and research agenda
Augusto Bargoni, Alberto Ferraris, Šárka Vilamová, Wan Mohd Hirwani Wan Hussain
Journal of Enterprise Information Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this paper is to provide an integrative picture of the state of the art of the literature on digitalisation of small and medium-sized enterprises (SMEs) as an enabler for their internationalisation process and as a comprehensive view of the specific domains impacted by digital technologies as well as their repercussions on the international outreach.

A systematic review which leverages a descriptive analysis of extant literature and an axial coding technique has been conducted to shed light on the current knowledge and to identify primary research areas and future research lines.

The research indicates that digitalisation impacts the internationalisation of SMEs in three specific domains: (1) internationalisation through the adoption of information and communication technologies (ICT) technologies and e-commerce platforms; (2) international expansion through the digitalisation of value chain activities and (3) international outreach through knowledge acquisition on digital platforms.

The value of this study is threefold. First, the authors attempt to systematically review the literature on SMEs digitalisation and internationalisation and provide a holistic perspective on the intertwining of these two research streams. Second, the authors propose a novel conceptualisation on the dimensions of SMEs digitalisation as enablers to internationalisation. Third, the authors put forward promising future lines of research.

 

  1. Digitalisation represents a pivotal strategy that allows companies to build new strategic capabilities and is a propeller for SMEs internationalisation.

  2. Through e-commerce, SMEs could compete at the same level of multinational companies but enduring lower costs of expansion.

  3. Digital platforms allow SMEs to enhance the learning processes about international markets through an immediate access to relevant information.

  4. Digital entrepreneurship has enabled SMEs to develop new configurations of value chain activities, evolving their business model or reaching new markets.

  5. SMEs are changing the “business as usual” paradigm offering digital tools to build modular architectures that are scalable and agile in their evolution ability.

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Digitalisation and internationalisation in SMEs: a systematic review and research agenda10.1108/JEIM-12-2022-0473Journal of Enterprise Information Management2024-01-05© 2023 Emerald Publishing LimitedAugusto BargoniAlberto FerrarisŠárka VilamováWan Mohd Hirwani Wan HussainJournal of Enterprise Information Managementahead-of-printahead-of-print2024-01-0510.1108/JEIM-12-2022-0473https://www.emerald.com/insight/content/doi/10.1108/JEIM-12-2022-0473/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited