International Journal of Productivity and Performance ManagementTable of Contents for International Journal of Productivity and Performance Management. List of articles from the current issue, including Just Accepted (EarlyCite)https://www.emerald.com/insight/publication/issn/1741-0401/vol/73/iss/11?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestInternational Journal of Productivity and Performance ManagementEmerald Publishing LimitedInternational Journal of Productivity and Performance ManagementInternational Journal of Productivity and Performance Managementhttps://www.emerald.com/insight/proxy/containerImg?link=/resource/publication/journal/82125b9be631eebbc721160585a55eed/urn:emeraldgroup.com:asset:id:binary:ijppm.cover.jpghttps://www.emerald.com/insight/publication/issn/1741-0401/vol/73/iss/11?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestOutput measurement in professional public organizations: insights from European justice systemshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2021-0279/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe aim of this study is to empirically explore and analyze the concrete tasks of output measurement and the inherent challenges related to these tasks in a traditional and autonomous professional public work setting – the judicial system. The analysis of the tasks is based on a categorization of general performance measurement motives (control-motivate-learn) and main stakeholder levels (society-organization-professionals). The analysis is exploratory and conducted as an empirical content analysis on materials and reports produced in two performance improvement projects conducted in European justice organizations. The identified main tasks in the different categories are related to managing resources, controlling performance deviations, and encouraging improvement and development of performance. Based on the results, key improvement areas connected to output measurement in professional public organizations are connected to the improvement of objectivity and fairness in budgeting and work allocation practices, improvement of output measures' versatility and informativeness to highlight motivational and learning purposes, improvement of professional self-management in setting output targets and producing outputs, as well as improvement of organizational learning from the output measurement. The paper presents empirically founded practical examples of challenges and improvement opportunities related to the tasks of output measurement in professional public organization. This paper fulfils an identified need to study how general performance management motives realize as concrete tasks of output measurement in justice organizations.Output measurement in professional public organizations: insights from European justice systems
Petra Pekkanen, Timo Pirttilä
International Journal of Productivity and Performance Management, Vol. 73, No. 11, pp.1-19

The aim of this study is to empirically explore and analyze the concrete tasks of output measurement and the inherent challenges related to these tasks in a traditional and autonomous professional public work setting – the judicial system.

The analysis of the tasks is based on a categorization of general performance measurement motives (control-motivate-learn) and main stakeholder levels (society-organization-professionals). The analysis is exploratory and conducted as an empirical content analysis on materials and reports produced in two performance improvement projects conducted in European justice organizations.

The identified main tasks in the different categories are related to managing resources, controlling performance deviations, and encouraging improvement and development of performance. Based on the results, key improvement areas connected to output measurement in professional public organizations are connected to the improvement of objectivity and fairness in budgeting and work allocation practices, improvement of output measures' versatility and informativeness to highlight motivational and learning purposes, improvement of professional self-management in setting output targets and producing outputs, as well as improvement of organizational learning from the output measurement.

The paper presents empirically founded practical examples of challenges and improvement opportunities related to the tasks of output measurement in professional public organization.

This paper fulfils an identified need to study how general performance management motives realize as concrete tasks of output measurement in justice organizations.

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Output measurement in professional public organizations: insights from European justice systems10.1108/IJPPM-05-2021-0279International Journal of Productivity and Performance Management2022-09-14© 2022 Petra Pekkanen and Timo PirttiläPetra PekkanenTimo PirttiläInternational Journal of Productivity and Performance Management73112022-09-1410.1108/IJPPM-05-2021-0279https://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2021-0279/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Petra Pekkanen and Timo Pirttilähttp://creativecommons.org/licences/by/4.0/legalcode
Resource Overall Equipment Cost Loss indicator to assess equipment performance and product costhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2021-0615/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to overcome the inability of both comparing loss costs and accounting for production resource losses of Overall Equipment Effectiveness (OEE)-related approaches. The authors conducted a literature review about the studies focusing on approaches combining OEE with monetary units and/or resource issues. The authors developed an approach based on Overall Equipment Cost Loss (OECL), introducing a component for the production resource consumption of a machine. A real case study about a smart multicenter three-spindle machine is used to test the applicability of the approach. The paper proposes Resource Overall Equipment Cost Loss (ROECL), i.e. a new KPI expressed in monetary units that represents the total cost of losses (including production resource ones) caused by inefficiencies and deviations of the machine or equipment from its optimal operating status occurring over a specific time period. ROECL enables to quantify the variation of the product cost occurring when a machine or equipment changes its health status and to determine the actual product cost for a given production order. In the analysed case study, the most critical production orders showed an actual production cost about 60% higher than the minimal cost possible under the most efficient operating conditions. The proposed approach may support both production and cost accounting managers during the identification of areas requiring attention and representing opportunities for improvement in terms of availability, performance, quality, and resource losses.Resource Overall Equipment Cost Loss indicator to assess equipment performance and product cost
Elena Stefana, Paola Cocca, Federico Fantori, Filippo Marciano, Alessandro Marini
International Journal of Productivity and Performance Management, Vol. 73, No. 11, pp.20-45

This paper aims to overcome the inability of both comparing loss costs and accounting for production resource losses of Overall Equipment Effectiveness (OEE)-related approaches.

The authors conducted a literature review about the studies focusing on approaches combining OEE with monetary units and/or resource issues. The authors developed an approach based on Overall Equipment Cost Loss (OECL), introducing a component for the production resource consumption of a machine. A real case study about a smart multicenter three-spindle machine is used to test the applicability of the approach.

The paper proposes Resource Overall Equipment Cost Loss (ROECL), i.e. a new KPI expressed in monetary units that represents the total cost of losses (including production resource ones) caused by inefficiencies and deviations of the machine or equipment from its optimal operating status occurring over a specific time period. ROECL enables to quantify the variation of the product cost occurring when a machine or equipment changes its health status and to determine the actual product cost for a given production order. In the analysed case study, the most critical production orders showed an actual production cost about 60% higher than the minimal cost possible under the most efficient operating conditions.

The proposed approach may support both production and cost accounting managers during the identification of areas requiring attention and representing opportunities for improvement in terms of availability, performance, quality, and resource losses.

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Resource Overall Equipment Cost Loss indicator to assess equipment performance and product cost10.1108/IJPPM-10-2021-0615International Journal of Productivity and Performance Management2022-11-28© 2022 Elena Stefana, Paola Cocca, Federico Fantori, Filippo Marciano and Alessandro MariniElena StefanaPaola CoccaFederico FantoriFilippo MarcianoAlessandro MariniInternational Journal of Productivity and Performance Management73112022-11-2810.1108/IJPPM-10-2021-0615https://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2021-0615/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Elena Stefana, Paola Cocca, Federico Fantori, Filippo Marciano and Alessandro Marinihttp://creativecommons.org/licences/by/4.0/legalcode
Metrics for measuring industrial sustainability performance in small and medium-sized enterpriseshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-04-2022-0200/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to identify and empirically analyze useful and applicable metrics for measuring and managing the sustainability performance of small and medium-sized enterprises (SMEs). To achieve the objective of the paper, potential metrics were adopted from previous research related to industrial sustainability and an empirical analysis was carried to assess the applicability of the metrics by collecting empirical data from Italian footwear SMEs using a structured questionnaire. The SMEs were selected using a convenience sampling method. The results of the within-case analysis and the cross-case analysis indicate that the majority of the metrics were found to be useful and applicable to each of the SMEs and across the SMEs, respectively. These metrics emphasized measuring industrial sustainability performance related to financial benefits, costs and market competitiveness for the economic sustainability dimension; resources for the environmental sustainability dimension; and customers, employees and the community for the social sustainability dimension. Apart from the within-case analysis and cross-case analysis, it was not possible to conduct statistical analysis since a small number of SMEs were accessible to collect empirical data. The findings of the paper have considerable academic, managerial and policy implications and will provide a theoretical basis for future research on measuring and managing industrial sustainability performance. By providing a set of empirically supported metrics based on the triple bottom line approach (i.e. economic, environmental and social metrics), this paper contributes to the existing knowledge in the field of industrial sustainability performance measurement.Metrics for measuring industrial sustainability performance in small and medium-sized enterprises
Azemeraw Tadesse Mengistu, Roberto Panizzolo
International Journal of Productivity and Performance Management, Vol. 73, No. 11, pp.46-68

This paper aims to identify and empirically analyze useful and applicable metrics for measuring and managing the sustainability performance of small and medium-sized enterprises (SMEs).

To achieve the objective of the paper, potential metrics were adopted from previous research related to industrial sustainability and an empirical analysis was carried to assess the applicability of the metrics by collecting empirical data from Italian footwear SMEs using a structured questionnaire. The SMEs were selected using a convenience sampling method.

The results of the within-case analysis and the cross-case analysis indicate that the majority of the metrics were found to be useful and applicable to each of the SMEs and across the SMEs, respectively. These metrics emphasized measuring industrial sustainability performance related to financial benefits, costs and market competitiveness for the economic sustainability dimension; resources for the environmental sustainability dimension; and customers, employees and the community for the social sustainability dimension.

Apart from the within-case analysis and cross-case analysis, it was not possible to conduct statistical analysis since a small number of SMEs were accessible to collect empirical data.

The findings of the paper have considerable academic, managerial and policy implications and will provide a theoretical basis for future research on measuring and managing industrial sustainability performance. By providing a set of empirically supported metrics based on the triple bottom line approach (i.e. economic, environmental and social metrics), this paper contributes to the existing knowledge in the field of industrial sustainability performance measurement.

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Metrics for measuring industrial sustainability performance in small and medium-sized enterprises10.1108/IJPPM-04-2022-0200International Journal of Productivity and Performance Management2023-02-02© 2023 Azemeraw Tadesse Mengistu and Roberto PanizzoloAzemeraw Tadesse MengistuRoberto PanizzoloInternational Journal of Productivity and Performance Management73112023-02-0210.1108/IJPPM-04-2022-0200https://www.emerald.com/insight/content/doi/10.1108/IJPPM-04-2022-0200/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Azemeraw Tadesse Mengistu and Roberto Panizzolohttp://creativecommons.org/licences/by/4.0/legalcode
Implementing and assessing a performance framework for the innovation measurement in a European manufacturerhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0356/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestPerformance framework (PF) is a well-established practice to measure innovation performance and identify improvement opportunities. However, whether PFs academic research are applicable to companies remains unclear, as well as their support in the definition of improvement actions. This study aims to present the implementation and assessment of a new and updated PF proposed in previous research in a real industrial context. The PF was implemented through an in-depth case study carried out in a European machinery manufacturer and further assessed by practitioners. The results indicate that the PF enabled the creation of a multidimensional view of the innovation performance and the definition of improvement projects in the company. Additionally, the findings also reveal an overall positive assessment of the PF by senior managers who work with the innovation process. As a case study, this research is inherently limited in the extent to which results can be generalised. Thus, the analyses are reductive and rationalising. Future research is needed to assess the replicability of the PF. The study's practical contribution is based on the combination of insights and steps that provide a straightforward and actionable approach for the company to improve performance. This study aims to advance the importance of implementing the new and updated PF after its proposition, which is often overlooked in preceding research. Furthermore, the assessment of the PF also enables to infer its value to the company's employees.Implementing and assessing a performance framework for the innovation measurement in a European manufacturer
Vanessa Nappi, Kevin Kelly
International Journal of Productivity and Performance Management, Vol. 73, No. 11, pp.69-95

Performance framework (PF) is a well-established practice to measure innovation performance and identify improvement opportunities. However, whether PFs academic research are applicable to companies remains unclear, as well as their support in the definition of improvement actions. This study aims to present the implementation and assessment of a new and updated PF proposed in previous research in a real industrial context.

The PF was implemented through an in-depth case study carried out in a European machinery manufacturer and further assessed by practitioners.

The results indicate that the PF enabled the creation of a multidimensional view of the innovation performance and the definition of improvement projects in the company. Additionally, the findings also reveal an overall positive assessment of the PF by senior managers who work with the innovation process.

As a case study, this research is inherently limited in the extent to which results can be generalised. Thus, the analyses are reductive and rationalising. Future research is needed to assess the replicability of the PF.

The study's practical contribution is based on the combination of insights and steps that provide a straightforward and actionable approach for the company to improve performance.

This study aims to advance the importance of implementing the new and updated PF after its proposition, which is often overlooked in preceding research. Furthermore, the assessment of the PF also enables to infer its value to the company's employees.

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Implementing and assessing a performance framework for the innovation measurement in a European manufacturer10.1108/IJPPM-07-2022-0356International Journal of Productivity and Performance Management2023-06-06© 2023 Vanessa Nappi and Kevin KellyVanessa NappiKevin KellyInternational Journal of Productivity and Performance Management73112023-06-0610.1108/IJPPM-07-2022-0356https://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0356/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Vanessa Nappi and Kevin Kellyhttp://creativecommons.org/licences/by/4.0/legalcode
Human resource management practices and employee retention in the Indian textile industryhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2022-0057/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study is the maiden attempt to understand the effect of specific human resource practices (HRPs) on employee retention (ER) with the mediation of job satisfaction (JS) and moderation of work experience (WE) and job hopping (JH) in the context of the textile industry. This study adopted a quantitative methodology and applied quota sampling to gather data from employees (n = 365) of leading textile companies in India. The conceptual model and hypotheses were tested with the help of Partial Least Squares-Structural Equation Modelling (PLS-SEM). The findings of a path analysis revealed that compensation and performance appraisal (CPA) have the highest impact on JS followed by employee work participation (EWP). On the other hand, EWP had the highest impact on ER followed by grievance handling (GRH). The study revealed that JS significantly mediates between HRPs like CPA and ER. During Multi-group analysis (MGA) it was found that the importance of EWP and health and safety (HAS) was more in employee groups with higher WE, but it was the opposite in the case of CPA. In the case of JH behavior, the study observed that EWP leads to JS in loyal employees. Similarly, JS led to ER, and the effect was more pronounced for loyal employees. In the context of the Indian textile industry, this work is the first attempt to comprehend how HRPs affect ER. Secondly, it confirmed that JS is not a guaranteed mediator between HRPs and ER, it could act as an insignificant, partial or full mediator. Additionally, this study establishes the moderating effects of WE and JH in the model through multigroup analysis.Human resource management practices and employee retention in the Indian textile industry
Prateek Kalia, Meenu Singla, Robin Kaushal
International Journal of Productivity and Performance Management, Vol. 73, No. 11, pp.96-121

This study is the maiden attempt to understand the effect of specific human resource practices (HRPs) on employee retention (ER) with the mediation of job satisfaction (JS) and moderation of work experience (WE) and job hopping (JH) in the context of the textile industry.

This study adopted a quantitative methodology and applied quota sampling to gather data from employees (n = 365) of leading textile companies in India. The conceptual model and hypotheses were tested with the help of Partial Least Squares-Structural Equation Modelling (PLS-SEM).

The findings of a path analysis revealed that compensation and performance appraisal (CPA) have the highest impact on JS followed by employee work participation (EWP). On the other hand, EWP had the highest impact on ER followed by grievance handling (GRH). The study revealed that JS significantly mediates between HRPs like CPA and ER. During Multi-group analysis (MGA) it was found that the importance of EWP and health and safety (HAS) was more in employee groups with higher WE, but it was the opposite in the case of CPA. In the case of JH behavior, the study observed that EWP leads to JS in loyal employees. Similarly, JS led to ER, and the effect was more pronounced for loyal employees.

In the context of the Indian textile industry, this work is the first attempt to comprehend how HRPs affect ER. Secondly, it confirmed that JS is not a guaranteed mediator between HRPs and ER, it could act as an insignificant, partial or full mediator. Additionally, this study establishes the moderating effects of WE and JH in the model through multigroup analysis.

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Human resource management practices and employee retention in the Indian textile industry10.1108/IJPPM-01-2022-0057International Journal of Productivity and Performance Management2023-09-29© 2023 Prateek Kalia, Meenu Singla and Robin KaushalPrateek KaliaMeenu SinglaRobin KaushalInternational Journal of Productivity and Performance Management73112023-09-2910.1108/IJPPM-01-2022-0057https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2022-0057/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Prateek Kalia, Meenu Singla and Robin Kaushalhttp://creativecommons.org/licences/by/4.0/legalcode
Profitability and financial performance of Italian real estate companies: quantitative profileshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-02-2023-0075/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study illustrates the economic and financial dynamics of the sector, analysing the evolution of the main ratios of profitability and financial structure of 1,559 Italian real estate companies divided into the three macro-regions: North, Centre and South, in the period 2011–2020. In this way, it is also possible to verify the responsiveness to the 2020 pandemic crisis. The analysis uses descriptive statistics tools and the ANOVA method of analysis of variance, supplemented by the Tukey–Kramer test, to identify significant differences between the three Italian macro-regions. The study shows the increase in profitability after the 2008 crisis, despite its reverberation in the years 2012–2013. The financial structure of companies improved almost everywhere. The pandemic had modest effects on performance. In the future, other indices should be considered to gain a more comprehensive view. This is a quantitative study based on financial statements data that neglects other important economic and social factors. Public policies could use this study for better interventions to support the sector. In addition, internal management can compare their company's performance with the industry average to identify possible improvements. The research analyses an economic field that employs a large number of people, especially when considering the construction and real estate services covered by this analysis. The study contributes to the literature by providing a quantitative analysis of industry dynamics, with comparative information that can be deduced from financial statements over the years.Profitability and financial performance of Italian real estate companies: quantitative profiles
Guido Migliaccio, Andrea De Palma
International Journal of Productivity and Performance Management, Vol. 73, No. 11, pp.122-160

This study illustrates the economic and financial dynamics of the sector, analysing the evolution of the main ratios of profitability and financial structure of 1,559 Italian real estate companies divided into the three macro-regions: North, Centre and South, in the period 2011–2020. In this way, it is also possible to verify the responsiveness to the 2020 pandemic crisis.

The analysis uses descriptive statistics tools and the ANOVA method of analysis of variance, supplemented by the Tukey–Kramer test, to identify significant differences between the three Italian macro-regions.

The study shows the increase in profitability after the 2008 crisis, despite its reverberation in the years 2012–2013. The financial structure of companies improved almost everywhere. The pandemic had modest effects on performance.

In the future, other indices should be considered to gain a more comprehensive view. This is a quantitative study based on financial statements data that neglects other important economic and social factors.

Public policies could use this study for better interventions to support the sector. In addition, internal management can compare their company's performance with the industry average to identify possible improvements.

The research analyses an economic field that employs a large number of people, especially when considering the construction and real estate services covered by this analysis.

The study contributes to the literature by providing a quantitative analysis of industry dynamics, with comparative information that can be deduced from financial statements over the years.

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Profitability and financial performance of Italian real estate companies: quantitative profiles10.1108/IJPPM-02-2023-0075International Journal of Productivity and Performance Management2023-10-30© 2023 Guido Migliaccio and Andrea De PalmaGuido MigliaccioAndrea De PalmaInternational Journal of Productivity and Performance Management73112023-10-3010.1108/IJPPM-02-2023-0075https://www.emerald.com/insight/content/doi/10.1108/IJPPM-02-2023-0075/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Guido Migliaccio and Andrea De Palmahttp://creativecommons.org/licences/by/4.0/legalcode
Improvement of an order-to-cash business process by deploying lean six sigma tools: a case studyhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2022-0050/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study is focused to support an ongoing development project of the case company's current state and the challenges of the order-to-cash (O2C) process. The O2C process is the most visible process to the customer, and therefore, its punctual and fluent order management is vital. It is observed that the high degree of manual work in the O2C process causes mistakes, delays and rework in the process. The purpose of this article is therefore to analyze the case company's current state of the O2C process as well as to identify the areas of development in this process by deploying the means of Lean Six Sigma tools such as value stream mapping (VSM). The study was conducted as a mix of quantitative and qualitative analysis. Based on both the quantitative and qualitative data, a workshop on VSM was organized to analyze the current state of the O2C process of a case company, engaged in the energy and environment sector in Finland. The results found that excessive manual work was highly connected to inadequate or incorrect data in pricing and invoicing activities, which resulted in canceled invoices. Canceled invoices are visible to the customer and have a negative impact on the customer experience. This study found that by improving the performance of the O2C process activities and improving communication among the internal and external stakeholders, the whole O2C process can perform more effectively and provide better customer value. The O2C process is the most visible process to the customer and therefore its punctual and fluent order management is vital. To ensure that the O2C process is operating as desired, suitable process performance metrics need to be aligned and followed. The results gathered from the case company's data, questionnaire interviews, and the VSM workshop are all highlighted in this study. The main practical and managerial implications were to understand the real-time O2C process performance, which is necessary to ensure strong performance and enhance continuous improvement of the O2C process that leads to operational excellence and commercial competitiveness of the studied case company.Improvement of an order-to-cash business process by deploying lean six sigma tools: a case study
Emilia Kääriä, Ahm Shamsuzzoha
International Journal of Productivity and Performance Management, Vol. 73, No. 11, pp.161-189

This study is focused to support an ongoing development project of the case company's current state and the challenges of the order-to-cash (O2C) process. The O2C process is the most visible process to the customer, and therefore, its punctual and fluent order management is vital. It is observed that the high degree of manual work in the O2C process causes mistakes, delays and rework in the process. The purpose of this article is therefore to analyze the case company's current state of the O2C process as well as to identify the areas of development in this process by deploying the means of Lean Six Sigma tools such as value stream mapping (VSM).

The study was conducted as a mix of quantitative and qualitative analysis. Based on both the quantitative and qualitative data, a workshop on VSM was organized to analyze the current state of the O2C process of a case company, engaged in the energy and environment sector in Finland.

The results found that excessive manual work was highly connected to inadequate or incorrect data in pricing and invoicing activities, which resulted in canceled invoices. Canceled invoices are visible to the customer and have a negative impact on the customer experience. This study found that by improving the performance of the O2C process activities and improving communication among the internal and external stakeholders, the whole O2C process can perform more effectively and provide better customer value.

The O2C process is the most visible process to the customer and therefore its punctual and fluent order management is vital. To ensure that the O2C process is operating as desired, suitable process performance metrics need to be aligned and followed. The results gathered from the case company's data, questionnaire interviews, and the VSM workshop are all highlighted in this study. The main practical and managerial implications were to understand the real-time O2C process performance, which is necessary to ensure strong performance and enhance continuous improvement of the O2C process that leads to operational excellence and commercial competitiveness of the studied case company.

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Improvement of an order-to-cash business process by deploying lean six sigma tools: a case study10.1108/IJPPM-01-2022-0050International Journal of Productivity and Performance Management2023-10-31© 2023 Emilia Kääriä and Ahm ShamsuzzohaEmilia KääriäAhm ShamsuzzohaInternational Journal of Productivity and Performance Management73112023-10-3110.1108/IJPPM-01-2022-0050https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2022-0050/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emilia Kääriä and Ahm Shamsuzzohahttp://creativecommons.org/licences/by/4.0/legalcode
Assessing shared value in innovation ecosystems: a new perspective of scorecardhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-02-2023-0067/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestMeasuring shared value (SV) created in innovation ecosystems (IEs) is increasingly relevant but complex, given the multidimensional and multiactor nature of both concepts, which challenges traditional performance measurement systems (PMSs). Moving from this gap, the authors propose an integrated approach to extend the balanced scorecard (BSC) for measuring and monitoring SV creation at IE level. The proposed approach combines the most recent contributions on PMS in IEs and SV to define perspectives and dimensions that are better suited to deal with the nature of both IEs and SV. The approach is also applied to the real case (Alpha) of an Italian IE through a step wise method. Starting from the IE vision, the authors identify in the strategy map the specific objectives related to each perspective/dimension combination and then associate a performance indicator with each objective. The resulting SV BSC is composed of indicators interconnected along different perspectives and dimensions. The application of the approach to the real case proves its feasibility and highlights characteristics, advantages and disadvantages of the SV BSC when used at IE level. The authors also provide guidelines for its application to other IEs. The study contributes to the research on PMS by introducing and applying to a real case an integrated approach to assess SV in IEs, overcoming the shortcomings of PMS framed for single firms. It can be of interest for both researchers in the field of ecosystems value creation and practitioners managing or promoting such complex structures.Assessing shared value in innovation ecosystems: a new perspective of scorecard
Giulia Piantoni, Laura Dell'Agostino, Marika Arena, Giovanni Azzone
International Journal of Productivity and Performance Management, Vol. 73, No. 11, pp.190-212

Measuring shared value (SV) created in innovation ecosystems (IEs) is increasingly relevant but complex, given the multidimensional and multiactor nature of both concepts, which challenges traditional performance measurement systems (PMSs). Moving from this gap, the authors propose an integrated approach to extend the balanced scorecard (BSC) for measuring and monitoring SV creation at IE level.

The proposed approach combines the most recent contributions on PMS in IEs and SV to define perspectives and dimensions that are better suited to deal with the nature of both IEs and SV. The approach is also applied to the real case (Alpha) of an Italian IE through a step wise method. Starting from the IE vision, the authors identify in the strategy map the specific objectives related to each perspective/dimension combination and then associate a performance indicator with each objective.

The resulting SV BSC is composed of indicators interconnected along different perspectives and dimensions. The application of the approach to the real case proves its feasibility and highlights characteristics, advantages and disadvantages of the SV BSC when used at IE level. The authors also provide guidelines for its application to other IEs.

The study contributes to the research on PMS by introducing and applying to a real case an integrated approach to assess SV in IEs, overcoming the shortcomings of PMS framed for single firms. It can be of interest for both researchers in the field of ecosystems value creation and practitioners managing or promoting such complex structures.

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Assessing shared value in innovation ecosystems: a new perspective of scorecard10.1108/IJPPM-02-2023-0067International Journal of Productivity and Performance Management2023-11-02© 2023 Giulia Piantoni, Laura Dell'Agostino, Marika Arena and Giovanni AzzoneGiulia PiantoniLaura Dell'AgostinoMarika ArenaGiovanni AzzoneInternational Journal of Productivity and Performance Management73112023-11-0210.1108/IJPPM-02-2023-0067https://www.emerald.com/insight/content/doi/10.1108/IJPPM-02-2023-0067/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Giulia Piantoni, Laura Dell'Agostino, Marika Arena and Giovanni Azzonehttp://creativecommons.org/licences/by/4.0/legalcode
Using Big Data to enhance data envelopment analysis of retail store productivityhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-03-2023-0157/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe concept of productivity is central to performance management and decision-making, although it is complex and multifaceted. This paper aims to describe a methodology based on the use of Big Data in a cluster analysis combined with a data envelopment analysis (DEA) that provides accurate and reliable productivity measures in a large network of retailers. The methodology is described using a case study of a leading kitchen furniture producer. More specifically, Big Data is used in a two-step analysis prior to the DEA to automatically cluster a large number of retailers into groups that are homogeneous in terms of structural and environmental factors and assess a within-the-group level of productivity of the retailers. The proposed methodology helps reduce the heterogeneity among the units analysed, which is a major concern in DEA applications. The data-driven factorial and clustering technique allows for maximum within-group homogeneity and between-group heterogeneity by reducing subjective bias and dimensionality, which is embedded with the use of Big Data. The use of Big Data in clustering applied to productivity analysis can provide managers with data-driven information about the structural and socio-economic characteristics of retailers' catchment areas, which is important in establishing potential productivity performance and optimizing resource allocation. The improved productivity indexes enable the setting of targets that are coherent with retailers' potential, which increases motivation and commitment. This article proposes an innovative technique to enhance the accuracy of productivity measures through the use of Big Data clustering and DEA. To the best of the authors’ knowledge, no attempts have been made to benefit from the use of Big Data in the literature on retail store productivity.Using Big Data to enhance data envelopment analysis of retail store productivity
Nicola Castellano, Roberto Del Gobbo, Lorenzo Leto
International Journal of Productivity and Performance Management, Vol. 73, No. 11, pp.213-242

The concept of productivity is central to performance management and decision-making, although it is complex and multifaceted. This paper aims to describe a methodology based on the use of Big Data in a cluster analysis combined with a data envelopment analysis (DEA) that provides accurate and reliable productivity measures in a large network of retailers.

The methodology is described using a case study of a leading kitchen furniture producer. More specifically, Big Data is used in a two-step analysis prior to the DEA to automatically cluster a large number of retailers into groups that are homogeneous in terms of structural and environmental factors and assess a within-the-group level of productivity of the retailers.

The proposed methodology helps reduce the heterogeneity among the units analysed, which is a major concern in DEA applications. The data-driven factorial and clustering technique allows for maximum within-group homogeneity and between-group heterogeneity by reducing subjective bias and dimensionality, which is embedded with the use of Big Data.

The use of Big Data in clustering applied to productivity analysis can provide managers with data-driven information about the structural and socio-economic characteristics of retailers' catchment areas, which is important in establishing potential productivity performance and optimizing resource allocation. The improved productivity indexes enable the setting of targets that are coherent with retailers' potential, which increases motivation and commitment.

This article proposes an innovative technique to enhance the accuracy of productivity measures through the use of Big Data clustering and DEA. To the best of the authors’ knowledge, no attempts have been made to benefit from the use of Big Data in the literature on retail store productivity.

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Using Big Data to enhance data envelopment analysis of retail store productivity10.1108/IJPPM-03-2023-0157International Journal of Productivity and Performance Management2023-12-15© 2023 Nicola Castellano, Roberto Del Gobbo and Lorenzo LetoNicola CastellanoRoberto Del GobboLorenzo LetoInternational Journal of Productivity and Performance Management73112023-12-1510.1108/IJPPM-03-2023-0157https://www.emerald.com/insight/content/doi/10.1108/IJPPM-03-2023-0157/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Nicola Castellano, Roberto Del Gobbo and Lorenzo Letohttp://creativecommons.org/licences/by/4.0/legalcode
A new set of Lean indicators to assess Greenhouse Gas emissions related to industrial losseshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2023-0271/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper presents a new and well-structured framework that aims to assess the current environmental impact from a Greenhouse Gas (GHG) emissions perspective. This tool includes a new set of Lean Key Performance Indicators (KPIs), which translates the well-known logic of Overall Equipment Effectiveness in the field of GHG emissions, that can progressively detect industrial losses that cause GHG emissions and support decision-making for implementing improvements. The new metrics are presented with reference to two different perspectives: (1) to highlight the deviation of the current value of emissions from the target; (2) to adopt a diagnostic orientation not only to provide an assessment of current performance but also to search for the main causes of inefficiencies and to direct improvement implementations. The proposed framework was applied to a major company operating in the plywood production sector. It identified emission-related losses at each stage of the production process, providing an overall performance evaluation of 53.1%. The industrial application shows how the indicators work in practice, and the framework as a whole, to assess GHG emissions related to industrial losses and to proper address improvement actions. This paper scrutinizes a new set of Lean KPIs to assess the industrial losses causing GHG emissions and identifies some significant drawbacks. Then it proposes a new structure of losses and KPIs that not only quantify efficiency but also allow to identify viable countermeasures.A new set of Lean indicators to assess Greenhouse Gas emissions related to industrial losses
Marcello Braglia, Francesco Di Paco, Roberto Gabbrielli, Leonardo Marrazzini
International Journal of Productivity and Performance Management, Vol. 73, No. 11, pp.243-269

This paper presents a new and well-structured framework that aims to assess the current environmental impact from a Greenhouse Gas (GHG) emissions perspective. This tool includes a new set of Lean Key Performance Indicators (KPIs), which translates the well-known logic of Overall Equipment Effectiveness in the field of GHG emissions, that can progressively detect industrial losses that cause GHG emissions and support decision-making for implementing improvements.

The new metrics are presented with reference to two different perspectives: (1) to highlight the deviation of the current value of emissions from the target; (2) to adopt a diagnostic orientation not only to provide an assessment of current performance but also to search for the main causes of inefficiencies and to direct improvement implementations.

The proposed framework was applied to a major company operating in the plywood production sector. It identified emission-related losses at each stage of the production process, providing an overall performance evaluation of 53.1%. The industrial application shows how the indicators work in practice, and the framework as a whole, to assess GHG emissions related to industrial losses and to proper address improvement actions.

This paper scrutinizes a new set of Lean KPIs to assess the industrial losses causing GHG emissions and identifies some significant drawbacks. Then it proposes a new structure of losses and KPIs that not only quantify efficiency but also allow to identify viable countermeasures.

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A new set of Lean indicators to assess Greenhouse Gas emissions related to industrial losses10.1108/IJPPM-05-2023-0271International Journal of Productivity and Performance Management2024-01-15© 2024 Marcello Braglia, Francesco Di Paco, Roberto Gabbrielli and Leonardo MarrazziniMarcello BragliaFrancesco Di PacoRoberto GabbrielliLeonardo MarrazziniInternational Journal of Productivity and Performance Management73112024-01-1510.1108/IJPPM-05-2023-0271https://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2023-0271/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Marcello Braglia, Francesco Di Paco, Roberto Gabbrielli and Leonardo Marrazzinihttp://creativecommons.org/licences/by/4.0/legalcode
Orientation and absorptive capacity towards sustainability: a missing link between sustainability and performancehttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2022-0018/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study investigates economic sustainability through orientation and absorptive capacity. The researchers developed a conceptual framework based on vigorous literature for this investigation. This study targeted managers from Pakistan's SME sector as respondents and employed cross-sectional data. In total, the authors based this study's findings on 192 valid cases. The structural equation modeling (SEM) results highlight that innovation orientation (IO), customer orientation (CO), supplier orientation (SO), network orientation (NO) and absorptive capacity (AC) have significant effects on economic sustainability (ES). Moreover, this study's findings show that ES significantly predicts environmental sustainability (ENS). Finally, the results also demonstrate that ES and ENS positively and substantially affect financial performance (FP). This study's findings help SMEs continue sustainable business practices by avoiding adverse environmental effects and ongoing climate changes. This study's findings contribute also to the manufacture of eco-friendly environmental products to reduce the contamination of the environment. Financial institutions and policymakers would boost SME owners' capacity and the obtainability of financial resources to improve Pakistani SMEs’ sustainable economic and environmental performance. This study's findings help to enrich environmental and economic sustainability and, more significantly, for developing countries.Orientation and absorptive capacity towards sustainability: a missing link between sustainability and performance
Naimatullah Shah, Nisren Farouk Moawad, Mitho Khan Bhatti, Nadia A. Abdelmegeed Abdelwahed, Bahadur Ali Soomro
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study investigates economic sustainability through orientation and absorptive capacity.

The researchers developed a conceptual framework based on vigorous literature for this investigation. This study targeted managers from Pakistan's SME sector as respondents and employed cross-sectional data. In total, the authors based this study's findings on 192 valid cases.

The structural equation modeling (SEM) results highlight that innovation orientation (IO), customer orientation (CO), supplier orientation (SO), network orientation (NO) and absorptive capacity (AC) have significant effects on economic sustainability (ES). Moreover, this study's findings show that ES significantly predicts environmental sustainability (ENS). Finally, the results also demonstrate that ES and ENS positively and substantially affect financial performance (FP).

This study's findings help SMEs continue sustainable business practices by avoiding adverse environmental effects and ongoing climate changes. This study's findings contribute also to the manufacture of eco-friendly environmental products to reduce the contamination of the environment. Financial institutions and policymakers would boost SME owners' capacity and the obtainability of financial resources to improve Pakistani SMEs’ sustainable economic and environmental performance.

This study's findings help to enrich environmental and economic sustainability and, more significantly, for developing countries.

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Orientation and absorptive capacity towards sustainability: a missing link between sustainability and performance10.1108/IJPPM-01-2022-0018International Journal of Productivity and Performance Management2023-07-03© 2023 Emerald Publishing LimitedNaimatullah ShahNisren Farouk MoawadMitho Khan BhattiNadia A. Abdelmegeed AbdelwahedBahadur Ali SoomroInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-07-0310.1108/IJPPM-01-2022-0018https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2022-0018/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
When bad things happen to good processes: a theory of entropy for process sciencehttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2022-0056/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis research fills a gap in process science by defining and explaining entropy and the increase of entropy in processes. This is a theoretical treatment that begins with a conceptual understanding of entropy in thermodynamics and information theory and extends it to the study of degradation and improvement in a transformation process. A transformation process with three inputs: demand volume, throughput and product design, utilizes a system composed of processors, stores, configuration, human actors, stored data and controllers to provide a product. Elements of the system are aligned with the inputs and each other with a purpose to raise standard of living. Lack of alignment is entropy. Primary causes of increased entropy are changes in inputs and disordering of the system components. Secondary causes result from changes made to cope with the primary causes. Improvement and innovation reduce entropy by providing better alignments and new ways of aligning resources. This is the first detailed theoretical treatment of entropy in a process science context.When bad things happen to good processes: a theory of entropy for process science
Brad C. Meyer, Daniel Bumblauskas, Richard Keegan, Dali Zhang
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This research fills a gap in process science by defining and explaining entropy and the increase of entropy in processes.

This is a theoretical treatment that begins with a conceptual understanding of entropy in thermodynamics and information theory and extends it to the study of degradation and improvement in a transformation process.

A transformation process with three inputs: demand volume, throughput and product design, utilizes a system composed of processors, stores, configuration, human actors, stored data and controllers to provide a product. Elements of the system are aligned with the inputs and each other with a purpose to raise standard of living. Lack of alignment is entropy. Primary causes of increased entropy are changes in inputs and disordering of the system components. Secondary causes result from changes made to cope with the primary causes. Improvement and innovation reduce entropy by providing better alignments and new ways of aligning resources.

This is the first detailed theoretical treatment of entropy in a process science context.

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When bad things happen to good processes: a theory of entropy for process science10.1108/IJPPM-01-2022-0056International Journal of Productivity and Performance Management2023-06-21© 2023 Emerald Publishing LimitedBrad C. MeyerDaniel BumblauskasRichard KeeganDali ZhangInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-06-2110.1108/IJPPM-01-2022-0056https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2022-0056/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Management accounting and control, supply chain resilience and healthcare performance under disruptive impacthttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2023-0009/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBuilding supply chain (SC) resilience has become a priority for many organizations, following a global increase in disruptive events. While management accounting and control (MAC) systems play a supportive role in supply chain management (SCM) decisions, little is known about the contributions offered to resilience decisions in service organizations. The purpose of this study is to examine the performance implications of MCS's impact on proactive and reactive resilience of healthcare supply chains. This study conducted a survey of 127 public health managers via structural equation modeling. The partial least squares version 3.3.3 was used. The results show a statistically positive impact of MAC dimensions on proactive and reactive resilience, which in turn impacts the quality, delivery speed and cost effectiveness of the health SC. However, the integration dimension had an insignificant effect on reactive resilience but a positive effect on proactive resilience. This study examined the performance implications of MAC system dimensions and proactive and reactive resilience on operational performance in health SCs, using empirical data from only one country. Thus, generalizing the findings to include other jurisdictions may be impossible. Healthcare managers in public health facilities should embrace the four MAC dimensions (except the integrated dimension in reactive resilience) to support information generation in SC resilience decisions. Perhaps, the first to provide preliminary empirical evidence on the interactive effect of proactive and reactive resilience and MAC dimensions in terms of broad scope, timeliness, integration and aggregation on health SC operational performance under disruption, in the context of an emerging economy.Management accounting and control, supply chain resilience and healthcare performance under disruptive impact
Edward Nartey
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Building supply chain (SC) resilience has become a priority for many organizations, following a global increase in disruptive events. While management accounting and control (MAC) systems play a supportive role in supply chain management (SCM) decisions, little is known about the contributions offered to resilience decisions in service organizations. The purpose of this study is to examine the performance implications of MCS's impact on proactive and reactive resilience of healthcare supply chains.

This study conducted a survey of 127 public health managers via structural equation modeling. The partial least squares version 3.3.3 was used.

The results show a statistically positive impact of MAC dimensions on proactive and reactive resilience, which in turn impacts the quality, delivery speed and cost effectiveness of the health SC. However, the integration dimension had an insignificant effect on reactive resilience but a positive effect on proactive resilience.

This study examined the performance implications of MAC system dimensions and proactive and reactive resilience on operational performance in health SCs, using empirical data from only one country. Thus, generalizing the findings to include other jurisdictions may be impossible.

Healthcare managers in public health facilities should embrace the four MAC dimensions (except the integrated dimension in reactive resilience) to support information generation in SC resilience decisions.

Perhaps, the first to provide preliminary empirical evidence on the interactive effect of proactive and reactive resilience and MAC dimensions in terms of broad scope, timeliness, integration and aggregation on health SC operational performance under disruption, in the context of an emerging economy.

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Management accounting and control, supply chain resilience and healthcare performance under disruptive impact10.1108/IJPPM-01-2023-0009International Journal of Productivity and Performance Management2023-10-23© 2023 Emerald Publishing LimitedEdward NarteyInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-10-2310.1108/IJPPM-01-2023-0009https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2023-0009/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Expanding strategic flexibility through organizational culture, industry 4.0 and market orientationhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2023-0010/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to build a theory on management investigating the relationship between organizational culture and strategic flexibility in firms, and how this relationship is affected through industry 4.0 capabilities and the market orientation of firms. As a methodological approach, this paper uses a rich combination of literature review and exploratory interviews with managers and academics. Data were collected from 379 industrial managers; confirmatory factor analysis (CFA) and finally structural equation modeling (SEM) were performed to validate the data and examine the hypothesized relationships. The results show that organizational culture drives firms to strategic flexibility, but the introduction of industry 4.0 capabilities and market orientation fully mediate this relationship, revealing their significance to strategic flexibility. All the respondents of the study's dataset were from Greek firms; the role of national culture should be considered. Moreover, the comprehension of I4.0 is a quite recent concept that is still being formulated, this feature may modify the results of future studies. Managers should allocate resources for the concurrent adoption of digital technologies capabilities and suitable market-oriented strategies in order for them to be key drivers for enhanced strategic flexibility. The current state of knowledge of both theory and practise for critical organizational factors such as organizational culture, strategic flexibility, industry 4.0 capabilities and market orientation will be extended.Expanding strategic flexibility through organizational culture, industry 4.0 and market orientation
Dimitrios Kafetzopoulos, Anastasia A. Katou
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to build a theory on management investigating the relationship between organizational culture and strategic flexibility in firms, and how this relationship is affected through industry 4.0 capabilities and the market orientation of firms.

As a methodological approach, this paper uses a rich combination of literature review and exploratory interviews with managers and academics. Data were collected from 379 industrial managers; confirmatory factor analysis (CFA) and finally structural equation modeling (SEM) were performed to validate the data and examine the hypothesized relationships.

The results show that organizational culture drives firms to strategic flexibility, but the introduction of industry 4.0 capabilities and market orientation fully mediate this relationship, revealing their significance to strategic flexibility.

All the respondents of the study's dataset were from Greek firms; the role of national culture should be considered. Moreover, the comprehension of I4.0 is a quite recent concept that is still being formulated, this feature may modify the results of future studies.

Managers should allocate resources for the concurrent adoption of digital technologies capabilities and suitable market-oriented strategies in order for them to be key drivers for enhanced strategic flexibility.

The current state of knowledge of both theory and practise for critical organizational factors such as organizational culture, strategic flexibility, industry 4.0 capabilities and market orientation will be extended.

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Expanding strategic flexibility through organizational culture, industry 4.0 and market orientation10.1108/IJPPM-01-2023-0010International Journal of Productivity and Performance Management2023-06-06© 2023 Emerald Publishing LimitedDimitrios KafetzopoulosAnastasia A. KatouInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-06-0610.1108/IJPPM-01-2023-0010https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2023-0010/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The impact of high commitment work practices on radical innovation: innovative work behaviour and knowledge sharing as mediatorshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2023-0036/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBuilding on social exchange theory (SET), the main aim of this paper is to empirically study the impact of high-commitment work practices (HCWPs) systems on radical innovation. Additionally, the paper examines the mediating roles of employee innovative work behaviour (IWB) and knowledge sharing (KS) in the relationship between HCWPs and radical innovation. Using a survey questionnaire, data were collected from employees working in pharmaceutical, manufacturing and technological industries in Jordan. A total of 408 employees participated in the study. Structural equation modelling (SEM) using AMOS v28 was employed to test the research hypotheses. This research found that HCWPs in the form of a bundle of human resource management (HRM) practices are significant for employee IWB and KS. However, similar to previous studies, this paper failed to find a direct significant impact for HCWPs on radical innovation. Rather, the impact was mediated by employee IWB. Additionally, this paper found that HCWPs are significant for KS and that KS is significant for employee IWB. Distinctively, this paper considered the mediating effect of employee IWB on radical innovation. Extant research treated IWB as a consequence of organisational arrangements such as HRM practices; this paper considered IWB as a foundation and source for other significant organisational outcomes, namely radical innovation. Additionally, the paper considered employees' perspectives in studying the relationship between HRM, KS, IWB and radical innovation.The impact of high commitment work practices on radical innovation: innovative work behaviour and knowledge sharing as mediators
Motasem M. Thneibat
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Building on social exchange theory (SET), the main aim of this paper is to empirically study the impact of high-commitment work practices (HCWPs) systems on radical innovation. Additionally, the paper examines the mediating roles of employee innovative work behaviour (IWB) and knowledge sharing (KS) in the relationship between HCWPs and radical innovation.

Using a survey questionnaire, data were collected from employees working in pharmaceutical, manufacturing and technological industries in Jordan. A total of 408 employees participated in the study. Structural equation modelling (SEM) using AMOS v28 was employed to test the research hypotheses.

This research found that HCWPs in the form of a bundle of human resource management (HRM) practices are significant for employee IWB and KS. However, similar to previous studies, this paper failed to find a direct significant impact for HCWPs on radical innovation. Rather, the impact was mediated by employee IWB. Additionally, this paper found that HCWPs are significant for KS and that KS is significant for employee IWB.

Distinctively, this paper considered the mediating effect of employee IWB on radical innovation. Extant research treated IWB as a consequence of organisational arrangements such as HRM practices; this paper considered IWB as a foundation and source for other significant organisational outcomes, namely radical innovation. Additionally, the paper considered employees' perspectives in studying the relationship between HRM, KS, IWB and radical innovation.

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The impact of high commitment work practices on radical innovation: innovative work behaviour and knowledge sharing as mediators10.1108/IJPPM-01-2023-0036International Journal of Productivity and Performance Management2024-02-01© 2023 Emerald Publishing LimitedMotasem M. ThneibatInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-02-0110.1108/IJPPM-01-2023-0036https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2023-0036/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Why and when does performance pressure encourage employee expediency? A moderated mediation modelhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2023-0037/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestEmployee expediency is a ubiquitous, unethical phenomenon in the workplace that is largely underresearched. Based on the tenets of conservation of resources (COR) theory, this study investigates the influence of excessive performance pressure on employees' expedient behaviour via moral disengagement. It further examines the moderating role of employees' moral identity in the relationship between performance pressure and employee expediency. The data were collected using a multi-wave paper-and-pencil survey amongst 388 sales associates working in pharmaceutical manufacturing companies in Bangladesh. A series of hierarchical regression analyses and bootstrapping techniques of the PROCESS macro were conducted to test the hypotheses. The findings reveal that performance pressure significantly and positively affects employees' expediency. Additionally, moral disengagement partially mediates the positive relationship between performance pressure and employee expediency. Furthermore, moral identity moderates the direct effect of performance pressure on moral disengagement and the indirect effect of performance pressure on employee expediency through moral disengagement. Managers are advised to consider the compatibility of economic and moral principles when defining performance targets or evaluating staff performance, as immoral behaviours harm organisations in the long run. Additionally, managers should emphasise candidates with high levels of sensitive moral qualities, such as integrity and moral behaviour, and their abilities should be given preference when hiring new employees, e.g. moral reasoning. This pioneering study investigates the underlying psychological mechanisms and moral characteristics to unravel the association between performance pressure and employee expediency using the lens of COR theory. The study identified the moral consequences of performance pressure and mitigating strategies to reduce employee expedient behaviour.Why and when does performance pressure encourage employee expediency? A moderated mediation model
Abdul Gaffar Khan, Monowar Mahmood, Mohammad Shariful Islam, Yan Li, Ha Jin Hwang
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Employee expediency is a ubiquitous, unethical phenomenon in the workplace that is largely underresearched. Based on the tenets of conservation of resources (COR) theory, this study investigates the influence of excessive performance pressure on employees' expedient behaviour via moral disengagement. It further examines the moderating role of employees' moral identity in the relationship between performance pressure and employee expediency.

The data were collected using a multi-wave paper-and-pencil survey amongst 388 sales associates working in pharmaceutical manufacturing companies in Bangladesh. A series of hierarchical regression analyses and bootstrapping techniques of the PROCESS macro were conducted to test the hypotheses.

The findings reveal that performance pressure significantly and positively affects employees' expediency. Additionally, moral disengagement partially mediates the positive relationship between performance pressure and employee expediency. Furthermore, moral identity moderates the direct effect of performance pressure on moral disengagement and the indirect effect of performance pressure on employee expediency through moral disengagement.

Managers are advised to consider the compatibility of economic and moral principles when defining performance targets or evaluating staff performance, as immoral behaviours harm organisations in the long run. Additionally, managers should emphasise candidates with high levels of sensitive moral qualities, such as integrity and moral behaviour, and their abilities should be given preference when hiring new employees, e.g. moral reasoning.

This pioneering study investigates the underlying psychological mechanisms and moral characteristics to unravel the association between performance pressure and employee expediency using the lens of COR theory. The study identified the moral consequences of performance pressure and mitigating strategies to reduce employee expedient behaviour.

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Why and when does performance pressure encourage employee expediency? A moderated mediation model10.1108/IJPPM-01-2023-0037International Journal of Productivity and Performance Management2023-12-12© 2023 Emerald Publishing LimitedAbdul Gaffar KhanMonowar MahmoodMohammad Shariful IslamYan LiHa Jin HwangInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-1210.1108/IJPPM-01-2023-0037https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2023-0037/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Examining the impact of environmental and organizational priorities on sustainability performance in service industrieshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-02-2023-0053/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study examines the direct and indirect effects of organizational environmental orientation (EO)/culture, quality management practices (QMP) and sustainability experience (SE) on the relationship between organizational green practices (GP) and the triple bottom line (TBL) of sustainability performance (SuP). To test the seven hypotheses, a structured questionnaire was used to collect data. The responses of 365 managers from various USA businesses in the service industries were analyzed using IBM SPSS and structural equation modeling (SEM)-AMOS. The empirical results indicate that positive SuP in the economic, environmental and social dimensions and organizational GP can be improved by a strong culture of EO, effective QMP and substantial SE. This research fills the gap in existing research between important organizational and environmental priorities and SuP. Consequently, the study provides managers with important strategic guidance: for environmental practices to achieve profitability and sustainability success, companies must promote an environmental-mindful culture and strategically invest in integrated QM systems. This research is one of the first that explores how organizational environmental culture and QMP affect directly and indirectly the relationship between GP and SuP. These results provide empirical evidence to support the claim that environmental culture and QMP have significant direct and indirect effects on the relationship between GP and SuP dimensions.Examining the impact of environmental and organizational priorities on sustainability performance in service industries
Yun-Chen Morgan, Lillian Fok, Susan Zee
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study examines the direct and indirect effects of organizational environmental orientation (EO)/culture, quality management practices (QMP) and sustainability experience (SE) on the relationship between organizational green practices (GP) and the triple bottom line (TBL) of sustainability performance (SuP).

To test the seven hypotheses, a structured questionnaire was used to collect data. The responses of 365 managers from various USA businesses in the service industries were analyzed using IBM SPSS and structural equation modeling (SEM)-AMOS.

The empirical results indicate that positive SuP in the economic, environmental and social dimensions and organizational GP can be improved by a strong culture of EO, effective QMP and substantial SE.

This research fills the gap in existing research between important organizational and environmental priorities and SuP. Consequently, the study provides managers with important strategic guidance: for environmental practices to achieve profitability and sustainability success, companies must promote an environmental-mindful culture and strategically invest in integrated QM systems.

This research is one of the first that explores how organizational environmental culture and QMP affect directly and indirectly the relationship between GP and SuP. These results provide empirical evidence to support the claim that environmental culture and QMP have significant direct and indirect effects on the relationship between GP and SuP dimensions.

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Examining the impact of environmental and organizational priorities on sustainability performance in service industries10.1108/IJPPM-02-2023-0053International Journal of Productivity and Performance Management2023-12-26© 2023 Emerald Publishing LimitedYun-Chen MorganLillian FokSusan ZeeInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-2610.1108/IJPPM-02-2023-0053https://www.emerald.com/insight/content/doi/10.1108/IJPPM-02-2023-0053/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Examining the role of digital leadership and organisational resilience on the performance of SMEs during the COVID-19 pandemichttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-02-2023-0069/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe coronavirus disease 2019 (COVID-19) pandemic adversely affected small and medium-sized enterprises (SMEs) in India. Amongst the challenges faced were the adjustments required in leadership skills to address pandemic-induced technological changes and the necessity for employee skill upgrading. This study examined the factors that influenced organisational performance in Indian SMEs, particularly in the context of the digital transformations that were brought about by the pandemic. The study employed a cross-sectional design to investigate a set of hypotheses that were formulated to understand the relationships amongst digital leadership, digital training, empowerment and organisational performance. The data were collected during the pandemic from 487 employees who were working in various SMEs in India. Questionnaires were distributed through email and social media platforms, and electronic consent was obtained from each participant. The study's findings indicated positive associations amongst digital leadership, digital training, empowerment and organisational performance. They also highlighted the mediating role of empowerment in these relationships. Furthermore, organisational resilience was found to positively moderate the relationship between empowerment and performance. The study stands amongst the pioneers in exploring the role of digital leadership and digital training during the pandemic and their impact on employee empowerment amongst SMEs in a developing country.Examining the role of digital leadership and organisational resilience on the performance of SMEs during the COVID-19 pandemic
Remya Lathabhavan, Thenmozhi Kuppusamy
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The coronavirus disease 2019 (COVID-19) pandemic adversely affected small and medium-sized enterprises (SMEs) in India. Amongst the challenges faced were the adjustments required in leadership skills to address pandemic-induced technological changes and the necessity for employee skill upgrading. This study examined the factors that influenced organisational performance in Indian SMEs, particularly in the context of the digital transformations that were brought about by the pandemic.

The study employed a cross-sectional design to investigate a set of hypotheses that were formulated to understand the relationships amongst digital leadership, digital training, empowerment and organisational performance. The data were collected during the pandemic from 487 employees who were working in various SMEs in India. Questionnaires were distributed through email and social media platforms, and electronic consent was obtained from each participant.

The study's findings indicated positive associations amongst digital leadership, digital training, empowerment and organisational performance. They also highlighted the mediating role of empowerment in these relationships. Furthermore, organisational resilience was found to positively moderate the relationship between empowerment and performance.

The study stands amongst the pioneers in exploring the role of digital leadership and digital training during the pandemic and their impact on employee empowerment amongst SMEs in a developing country.

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Examining the role of digital leadership and organisational resilience on the performance of SMEs during the COVID-19 pandemic10.1108/IJPPM-02-2023-0069International Journal of Productivity and Performance Management2023-12-14© 2023 Emerald Publishing LimitedRemya LathabhavanThenmozhi KuppusamyInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-1410.1108/IJPPM-02-2023-0069https://www.emerald.com/insight/content/doi/10.1108/IJPPM-02-2023-0069/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The effectiveness of human resource management practices, work engagement and self-efficacy in minimizing talent turnover intentionhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-02-2023-0090/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study examines the impact of perceived human resource management practices on talent turnover intention, with work engagement mediating and self-efficacy moderating the relationship. It examines how employees' perceptions of pay satisfaction, empowerment, participation and communication are related to their turnover intentions. A total of 283 valid questionnaires from UAE government employees were used for data analysis. Partial least squares structural equation modeling (PLS-SEM) was used to examine the proposed hypothesis. The results reveal that employees' perceptions of pay satisfaction, empowerment, participation and communication are significant contributors to work engagement. The findings further demonstrate that work engagement significantly negatively affects talent turnover intention and acts as a mediator between employees' perceptions of individual human resource management practices and talent turnover intention. However, the results contradict the hypothesis that self-efficacy moderates the association between work engagement and talent turnover intention. This study focuses on the impact of perceived human resource management practices on talent turnover intention, an area that has received limited attention in literature. By focusing on perceived human resource management practices, this study illuminates employees' subjective experiences and how they perceive human resource management practices intended to reduce talent turnover intention. The inclusion of the mediating effect of work engagement offers a more profound understanding of how employees' perceptions of human resource management practices influence their turnover intentions. This comprehensive approach to understanding the interplay between these variables provides valuable insights for organizations seeking to improve their human resource management practices and talent turnover intention.The effectiveness of human resource management practices, work engagement and self-efficacy in minimizing talent turnover intention
Wejdan Eissa Alhajaj, Syed Zamberi Ahmad
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study examines the impact of perceived human resource management practices on talent turnover intention, with work engagement mediating and self-efficacy moderating the relationship. It examines how employees' perceptions of pay satisfaction, empowerment, participation and communication are related to their turnover intentions.

A total of 283 valid questionnaires from UAE government employees were used for data analysis. Partial least squares structural equation modeling (PLS-SEM) was used to examine the proposed hypothesis.

The results reveal that employees' perceptions of pay satisfaction, empowerment, participation and communication are significant contributors to work engagement. The findings further demonstrate that work engagement significantly negatively affects talent turnover intention and acts as a mediator between employees' perceptions of individual human resource management practices and talent turnover intention. However, the results contradict the hypothesis that self-efficacy moderates the association between work engagement and talent turnover intention.

This study focuses on the impact of perceived human resource management practices on talent turnover intention, an area that has received limited attention in literature. By focusing on perceived human resource management practices, this study illuminates employees' subjective experiences and how they perceive human resource management practices intended to reduce talent turnover intention. The inclusion of the mediating effect of work engagement offers a more profound understanding of how employees' perceptions of human resource management practices influence their turnover intentions. This comprehensive approach to understanding the interplay between these variables provides valuable insights for organizations seeking to improve their human resource management practices and talent turnover intention.

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The effectiveness of human resource management practices, work engagement and self-efficacy in minimizing talent turnover intention10.1108/IJPPM-02-2023-0090International Journal of Productivity and Performance Management2023-12-21© 2023 Emerald Publishing LimitedWejdan Eissa AlhajajSyed Zamberi AhmadInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-2110.1108/IJPPM-02-2023-0090https://www.emerald.com/insight/content/doi/10.1108/IJPPM-02-2023-0090/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The mediating effect of knowledge management in the relationship between the HPO framework and performancehttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-03-2022-0155/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study examines the mediating effect of knowledge management (KM) in the relationship between the high-performance organisation (HPO) framework and high performance in financial institutions (FIs) in Uganda. The paper aims to develop a framework that promotes high performance in the FIs. The conceptual model was tested on a sample of 28 financial instituitions using structural equation model. The findings revealed that the high-performance framework is significantly related to high performance and KM is related high performance. KM mediates the relationship between the high-performance framework and high performance. The findings revealed that the high-performance framework is significantly related to high performance and KM is related high performance. KM mediates the relationship between the high-performance framework and high performance. The findings revealed that the high-performance framework is significantly related to high performance and KM is related high performance. KM mediates the relationship between the high-performance framework and high performance. This study makes several empirical and theoretical contributions, addressing the gap in the literature about the role of the HPO framework in strategic management. This study tests the relationship between the HPO and the firm's performance by taking the mediating effects of KM. The designed model highlights a significant organisational performance approach that can influence the finance sector positively.The mediating effect of knowledge management in the relationship between the HPO framework and performance
Janet Kyogabiirwe Bagorogoza, Jaap van den Herik, Andrea de Waal, Bartel van de Walle
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study examines the mediating effect of knowledge management (KM) in the relationship between the high-performance organisation (HPO) framework and high performance in financial institutions (FIs) in Uganda. The paper aims to develop a framework that promotes high performance in the FIs.

The conceptual model was tested on a sample of 28 financial instituitions using structural equation model.

The findings revealed that the high-performance framework is significantly related to high performance and KM is related high performance. KM mediates the relationship between the high-performance framework and high performance.

The findings revealed that the high-performance framework is significantly related to high performance and KM is related high performance. KM mediates the relationship between the high-performance framework and high performance.

The findings revealed that the high-performance framework is significantly related to high performance and KM is related high performance. KM mediates the relationship between the high-performance framework and high performance.

This study makes several empirical and theoretical contributions, addressing the gap in the literature about the role of the HPO framework in strategic management. This study tests the relationship between the HPO and the firm's performance by taking the mediating effects of KM. The designed model highlights a significant organisational performance approach that can influence the finance sector positively.

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The mediating effect of knowledge management in the relationship between the HPO framework and performance10.1108/IJPPM-03-2022-0155International Journal of Productivity and Performance Management2023-06-20© 2023 Emerald Publishing LimitedJanet Kyogabiirwe BagorogozaJaap van den HerikAndrea de WaalBartel van de WalleInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-06-2010.1108/IJPPM-03-2022-0155https://www.emerald.com/insight/content/doi/10.1108/IJPPM-03-2022-0155/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Do agile work practices impact team performance through project commitment? Evidence from the information technology industryhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-03-2023-0114/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestDrawing on goal-setting theory and team effectiveness theory, the study aims to examine the impact of agile taskwork and agile teamwork on team performance. In addition, it investigates the mediating effect of project commitment on the impact of agile taskwork and agile teamwork on team performance. Furthermore, the study also tests the moderating role of career level on the impact of agile taskwork and agile teamwork on team performance. Survey data were collected from 563 employees working in 290 information technology (IT) companies in India using a self-reporting structured questionnaire. Partial least squares path modeling was used to test the hypothesized model, and the Process macro was used to test the moderating effect. The results show that agile taskwork and agile teamwork positively affect team performance and project commitment, and project commitment positively impacts team performance. Furthermore, project commitment fully mediates the relationship between agile taskwork and team performance and partially mediates the relationship between agile teamwork and team performance. Furthermore, the career level negatively moderates the impact of agile taskwork and agile teamwork on team performance. The study shows the importance of agile work practices and project commitment to enhance team performance. Thus, the study provides managers with two strategies to improve their team performance. There is a scarcity of research examining the distinct effects of agile taskwork and agile teamwork on team performance and the mediating role of project commitment in these relationships. Furthermore, as per the empirical evidence, no previous research has empirically examined the moderating role of career level in the agile taskwork-team performance and agile teamwork-team performance relationships.Do agile work practices impact team performance through project commitment? Evidence from the information technology industry
Ram Shankar Uraon, Anshu Chauhan, Rashmi Bharati, Kritika Sahu
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Drawing on goal-setting theory and team effectiveness theory, the study aims to examine the impact of agile taskwork and agile teamwork on team performance. In addition, it investigates the mediating effect of project commitment on the impact of agile taskwork and agile teamwork on team performance. Furthermore, the study also tests the moderating role of career level on the impact of agile taskwork and agile teamwork on team performance.

Survey data were collected from 563 employees working in 290 information technology (IT) companies in India using a self-reporting structured questionnaire. Partial least squares path modeling was used to test the hypothesized model, and the Process macro was used to test the moderating effect.

The results show that agile taskwork and agile teamwork positively affect team performance and project commitment, and project commitment positively impacts team performance. Furthermore, project commitment fully mediates the relationship between agile taskwork and team performance and partially mediates the relationship between agile teamwork and team performance. Furthermore, the career level negatively moderates the impact of agile taskwork and agile teamwork on team performance.

The study shows the importance of agile work practices and project commitment to enhance team performance. Thus, the study provides managers with two strategies to improve their team performance.

There is a scarcity of research examining the distinct effects of agile taskwork and agile teamwork on team performance and the mediating role of project commitment in these relationships. Furthermore, as per the empirical evidence, no previous research has empirically examined the moderating role of career level in the agile taskwork-team performance and agile teamwork-team performance relationships.

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Do agile work practices impact team performance through project commitment? Evidence from the information technology industry10.1108/IJPPM-03-2023-0114International Journal of Productivity and Performance Management2023-05-30© 2023 Emerald Publishing LimitedRam Shankar UraonAnshu ChauhanRashmi BharatiKritika SahuInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-05-3010.1108/IJPPM-03-2023-0114https://www.emerald.com/insight/content/doi/10.1108/IJPPM-03-2023-0114/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Development of in-country logistics performance index for emerging economies: a case of Indian stateshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-03-2023-0122/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestLogistics sector is recognized as one of the core enablers of the economic development of a nation. However, inefficiency in logistics operations impedes the achievement of intended targets by increasing the cost of doing business. Also, it is difficult to improve the efficiency of a country’s logistics operations without a metric for evaluating and understanding logistics capabilities and efficiency. Therefore, the present study has developed In-country Logistics Performance Index (ILP Index) to propose a benchmarking tool to measure the in-country logistics competitiveness, particularly in the setting of emerging economies, i.e. India. This study has developed a unified index using principal component analysis and quintile approach. In addition, the proposed index relies on several dimensions that are developed and illustrated using quantitative secondary panel data. The findings of this study reveal that the quality of infrastructure, economy, and telecommunications are the three most important dimensions that may significantly support the growth of the transportation and logistics sector. The results reveal that Gujarat, Tamil Nadu, and Maharashtra are the top performers whereas, Bihar, Jharkhand, and Jammu and Kashmir scores the least due to the insufficient logistics infrastructure as compared to other Indian states. Given the extensive focus on international-level logistics index (like World Bank’s LPI) in the existing literature, this study intends to develop in-country logistics index to evaluate the logistics capabilities at the regional and state level. In addition, unlike prior studies, this study utilizes quantitative secondary data to eliminate cognitive and opinion bias. Moreover, this benchmarking tool would assist decision-makers in idealizing standard practices toward sustainable logistics operations. Additionally, the ILP index could serve the international investors in crucial decision-making, as it provides valuable insights into a country’s logistics readiness, influencing their investment choices and trade preferences. Finally, the proposed approach is adaptable to measuring the overall performance of any other industry/economy.Development of in-country logistics performance index for emerging economies: a case of Indian states
Nikesh Nayak, Pushpesh Pant, Sarada Prasad Sarmah, Raj Tulshan
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Logistics sector is recognized as one of the core enablers of the economic development of a nation. However, inefficiency in logistics operations impedes the achievement of intended targets by increasing the cost of doing business. Also, it is difficult to improve the efficiency of a country’s logistics operations without a metric for evaluating and understanding logistics capabilities and efficiency. Therefore, the present study has developed In-country Logistics Performance Index (ILP Index) to propose a benchmarking tool to measure the in-country logistics competitiveness, particularly in the setting of emerging economies, i.e. India.

This study has developed a unified index using principal component analysis and quintile approach. In addition, the proposed index relies on several dimensions that are developed and illustrated using quantitative secondary panel data.

The findings of this study reveal that the quality of infrastructure, economy, and telecommunications are the three most important dimensions that may significantly support the growth of the transportation and logistics sector. The results reveal that Gujarat, Tamil Nadu, and Maharashtra are the top performers whereas, Bihar, Jharkhand, and Jammu and Kashmir scores the least due to the insufficient logistics infrastructure as compared to other Indian states.

Given the extensive focus on international-level logistics index (like World Bank’s LPI) in the existing literature, this study intends to develop in-country logistics index to evaluate the logistics capabilities at the regional and state level. In addition, unlike prior studies, this study utilizes quantitative secondary data to eliminate cognitive and opinion bias. Moreover, this benchmarking tool would assist decision-makers in idealizing standard practices toward sustainable logistics operations. Additionally, the ILP index could serve the international investors in crucial decision-making, as it provides valuable insights into a country’s logistics readiness, influencing their investment choices and trade preferences. Finally, the proposed approach is adaptable to measuring the overall performance of any other industry/economy.

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Development of in-country logistics performance index for emerging economies: a case of Indian states10.1108/IJPPM-03-2023-0122International Journal of Productivity and Performance Management2024-03-28© 2024 Emerald Publishing LimitedNikesh NayakPushpesh PantSarada Prasad SarmahRaj TulshanInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-03-2810.1108/IJPPM-03-2023-0122https://www.emerald.com/insight/content/doi/10.1108/IJPPM-03-2023-0122/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Resource orchestration capability for innovation: towards an empirically validated measurement frameworkhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-03-2023-0127/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this research is to conceptualize, define and measure resource orchestration capabilities of R&D teams pursuing advanced scientific research and technological innovation at public-funded R&D organizations in India. A series of five mutually exclusive studies were designed over two years to develop and validate the ROCI scale within public research and development (R&D) organizations pursuing advanced scientific research and technological development in India. The first three studies address the refinement, reduction and rationalization of items for measuring the ROCI construct. The next study explores the factor structure underlying the ROCI construct whereas the subsequent one confirms the three-factor structure within empirical settings. The resource orchestration capability towards innovation (ROCI) construct reflected through three sub-dimensions namely – adaptive structuring capability (ASC), synergistic leveraging capability (SLC) and decentralized decision-making capability (DDC), each loaded with their respective items can be used for capability measurement in public-funded R&D organizations. R&D managers can use this ROCI scale to measure, monitor and improve the innovation-oriented resource orchestration capabilities of their R&D teams and help them improve their innovation performance. This research contributes to the extant literature on resource orchestration for innovation management in three unique and original ways – theoretically-grounded conceptualization, empirical measurement and rigorous validation through multiple studies conducted in public-funded R&D organizations in India.Resource orchestration capability for innovation: towards an empirically validated measurement framework
Gaurav Dilip Tikas
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this research is to conceptualize, define and measure resource orchestration capabilities of R&D teams pursuing advanced scientific research and technological innovation at public-funded R&D organizations in India.

A series of five mutually exclusive studies were designed over two years to develop and validate the ROCI scale within public research and development (R&D) organizations pursuing advanced scientific research and technological development in India. The first three studies address the refinement, reduction and rationalization of items for measuring the ROCI construct. The next study explores the factor structure underlying the ROCI construct whereas the subsequent one confirms the three-factor structure within empirical settings.

The resource orchestration capability towards innovation (ROCI) construct reflected through three sub-dimensions namely – adaptive structuring capability (ASC), synergistic leveraging capability (SLC) and decentralized decision-making capability (DDC), each loaded with their respective items can be used for capability measurement in public-funded R&D organizations.

R&D managers can use this ROCI scale to measure, monitor and improve the innovation-oriented resource orchestration capabilities of their R&D teams and help them improve their innovation performance.

This research contributes to the extant literature on resource orchestration for innovation management in three unique and original ways – theoretically-grounded conceptualization, empirical measurement and rigorous validation through multiple studies conducted in public-funded R&D organizations in India.

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Resource orchestration capability for innovation: towards an empirically validated measurement framework10.1108/IJPPM-03-2023-0127International Journal of Productivity and Performance Management2023-10-17© 2023 Emerald Publishing LimitedGaurav Dilip TikasInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-10-1710.1108/IJPPM-03-2023-0127https://www.emerald.com/insight/content/doi/10.1108/IJPPM-03-2023-0127/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Empowering leadership for contextual performance: serial mediation of organizational support and commitmenthttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-04-2022-0195/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study analyzes, from the perspective of social exchange theory, the influence of empowering leadership on contextual performance mediated by perceived organizational support (POS) and affective organizational commitment (AOC). A survey was carried out with 182 employees of the Best Companies to Work in Brazil. Data analysis was performed by structural equation modeling (SEM) and by fuzzy set qualitative comparative analysis (fsQCA). Results demonstrate that empowering leadership directly influences higher contextual performance and indirectly through the mediation of AOC, but not through POS. Serial mediation confirms that the model's variables self-promote each other to ultimately foster higher performance. Furthermore, all solutions to obtain high contextual performance include empowering leadership in the dimension of trust in the high performance of employees. The statistical support for the serial mediation indicates that empowering leadership promotes POS, which influences AOC that finally promotes the employee's contextual performance. However, this study's model does not include employees' task performance; our results add to the contextual performance literature. The study highlights the role of the empowering leadership style in the organizational context, an aspect that deserves attention from the managers and organizations due to its effect on employee performance. The study adds a new framework to the literature, which can be used by organizations to promote contextual performance. The variables, which include contextual and individual factors, foster the employee's contextual performance in a joint and self-promoting way. Contextual performance exceeds the manager's technical attributions; it covers psychological and discretionary behaviors.Empowering leadership for contextual performance: serial mediation of organizational support and commitment
Celliane Ferraz Pazetto, Thiago Tomaz Luiz, Ilse Maria Beuren
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study analyzes, from the perspective of social exchange theory, the influence of empowering leadership on contextual performance mediated by perceived organizational support (POS) and affective organizational commitment (AOC).

A survey was carried out with 182 employees of the Best Companies to Work in Brazil. Data analysis was performed by structural equation modeling (SEM) and by fuzzy set qualitative comparative analysis (fsQCA).

Results demonstrate that empowering leadership directly influences higher contextual performance and indirectly through the mediation of AOC, but not through POS. Serial mediation confirms that the model's variables self-promote each other to ultimately foster higher performance. Furthermore, all solutions to obtain high contextual performance include empowering leadership in the dimension of trust in the high performance of employees.

The statistical support for the serial mediation indicates that empowering leadership promotes POS, which influences AOC that finally promotes the employee's contextual performance. However, this study's model does not include employees' task performance; our results add to the contextual performance literature.

The study highlights the role of the empowering leadership style in the organizational context, an aspect that deserves attention from the managers and organizations due to its effect on employee performance.

The study adds a new framework to the literature, which can be used by organizations to promote contextual performance. The variables, which include contextual and individual factors, foster the employee's contextual performance in a joint and self-promoting way. Contextual performance exceeds the manager's technical attributions; it covers psychological and discretionary behaviors.

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Empowering leadership for contextual performance: serial mediation of organizational support and commitment10.1108/IJPPM-04-2022-0195International Journal of Productivity and Performance Management2023-05-16© 2023 Emerald Publishing LimitedCelliane Ferraz PazettoThiago Tomaz LuizIlse Maria BeurenInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-05-1610.1108/IJPPM-04-2022-0195https://www.emerald.com/insight/content/doi/10.1108/IJPPM-04-2022-0195/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Risk and return in the biotech industryhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-04-2023-0179/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBiotech companies stand as key actors in pharmaceutical innovation. The high risk and long timelines inherent with their R&D investments might hinder their access to funding, potentially stifling innovation. This study aims to explore into the appeal of biotech companies to capital market investors, whose financial backing could bolster the growth of the biotechnology sector. This paper uses a dataset of 774 US publicly listed biotech firms to investigate their risk and return characteristics by comparing them to pharmaceutical firms and a sample of matched non-biotech R&D-intensive firms over the sample period 1980–2021. Tests show that the conclusions remain consistent across diverse methodological approaches. The paper shows that biotech companies are riskier than the average firm in the market index but outperform on a risk-adjusted basis both the market and a matched group of R&D-intensive firms. This is particularly true for large capitalization biotech, which is also shown to provide a diversification benefit by reducing the downside risk in past crisis periods. This paper provides insight relevant to the current debate about the overall performance of the biotech industry in terms of policy changes and their impact on small, early-stage biotech firms. While small and early-stage biotech firms are playing an increasing role in scientific innovation, this study confirms their greater vulnerability to financial risks and the importance of access to capital markets in enabling those companies to survive and evolve into larger biotech.Risk and return in the biotech industry
Hassan Bruneo, Emanuela Giacomini, Giuliano Iannotta, Anant Murthy, Julien Patris
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Biotech companies stand as key actors in pharmaceutical innovation. The high risk and long timelines inherent with their R&D investments might hinder their access to funding, potentially stifling innovation. This study aims to explore into the appeal of biotech companies to capital market investors, whose financial backing could bolster the growth of the biotechnology sector.

This paper uses a dataset of 774 US publicly listed biotech firms to investigate their risk and return characteristics by comparing them to pharmaceutical firms and a sample of matched non-biotech R&D-intensive firms over the sample period 1980–2021. Tests show that the conclusions remain consistent across diverse methodological approaches.

The paper shows that biotech companies are riskier than the average firm in the market index but outperform on a risk-adjusted basis both the market and a matched group of R&D-intensive firms. This is particularly true for large capitalization biotech, which is also shown to provide a diversification benefit by reducing the downside risk in past crisis periods.

This paper provides insight relevant to the current debate about the overall performance of the biotech industry in terms of policy changes and their impact on small, early-stage biotech firms. While small and early-stage biotech firms are playing an increasing role in scientific innovation, this study confirms their greater vulnerability to financial risks and the importance of access to capital markets in enabling those companies to survive and evolve into larger biotech.

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Risk and return in the biotech industry10.1108/IJPPM-04-2023-0179International Journal of Productivity and Performance Management2023-10-24© 2023 Emerald Publishing LimitedHassan BruneoEmanuela GiacominiGiuliano IannottaAnant MurthyJulien PatrisInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-10-2410.1108/IJPPM-04-2023-0179https://www.emerald.com/insight/content/doi/10.1108/IJPPM-04-2023-0179/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
When in Rome, do as the Romans do: the effect of characteristics of capitalism on environmental performancehttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-04-2023-0193/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this research is to investigate the effect of characteristics of capitalism on environmental performance. The authors analyzed a sample of 6,257 companies, based in 55 countries and 8 typologies of capitalism. The independent variables are the characteristics of capitalism, measured through five indicators: cooperation between employees and employers, index of economic freedom, local competition between industries, human development index (HDI) and quality of the governance environment. To measure environmental performance, the authors created an index composed of 20 indicators. Data were analyzed using panel data regression and dynamic panel of the generalized method of moments. The results indicate that the characteristics of capitalism can shape the environmental behavior of companies. The authors find that in countries with better cooperation between employees and employers, more economic freedom, and competition between firms, in addition to better HDI and national governance, companies have higher environmental performance. When they are in more developed countries, companies have a greater environmental performance. Managers must consider the country's characteristics of capitalism when making their environmental decisions and strategies. The findings invite governments to incorporate into their regulations mechanisms to protect other interest groups, not just shareholders. Few studies have examined environmental performance, which is less susceptible to greenwashing. The metric for environmental performance measures the company's concrete effort in relation to environmental issues and not just the disclosure of information. Additionally, the authors examine characteristics of capitalism supported by Varieties of Capitalism, an approach still little explored in the environmental management.When in Rome, do as the Romans do: the effect of characteristics of capitalism on environmental performance
Alan Bandeira Pinheiro, Marcelle Colares Oliveira, Maria Belen Lozano
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this research is to investigate the effect of characteristics of capitalism on environmental performance.

The authors analyzed a sample of 6,257 companies, based in 55 countries and 8 typologies of capitalism. The independent variables are the characteristics of capitalism, measured through five indicators: cooperation between employees and employers, index of economic freedom, local competition between industries, human development index (HDI) and quality of the governance environment. To measure environmental performance, the authors created an index composed of 20 indicators. Data were analyzed using panel data regression and dynamic panel of the generalized method of moments.

The results indicate that the characteristics of capitalism can shape the environmental behavior of companies. The authors find that in countries with better cooperation between employees and employers, more economic freedom, and competition between firms, in addition to better HDI and national governance, companies have higher environmental performance. When they are in more developed countries, companies have a greater environmental performance.

Managers must consider the country's characteristics of capitalism when making their environmental decisions and strategies. The findings invite governments to incorporate into their regulations mechanisms to protect other interest groups, not just shareholders.

Few studies have examined environmental performance, which is less susceptible to greenwashing. The metric for environmental performance measures the company's concrete effort in relation to environmental issues and not just the disclosure of information. Additionally, the authors examine characteristics of capitalism supported by Varieties of Capitalism, an approach still little explored in the environmental management.

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When in Rome, do as the Romans do: the effect of characteristics of capitalism on environmental performance10.1108/IJPPM-04-2023-0193International Journal of Productivity and Performance Management2023-12-12© 2023 Emerald Publishing LimitedAlan Bandeira PinheiroMarcelle Colares OliveiraMaria Belen LozanoInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-1210.1108/IJPPM-04-2023-0193https://www.emerald.com/insight/content/doi/10.1108/IJPPM-04-2023-0193/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Strategic sustainability in Indian banking industry: a performance analysishttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-04-2023-0199/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSustainable strategic management (SSM) is an integrated concept that entails sustainability in the approaches and processes of strategic management. Banking being a rapidly growing industry in service sector, it is reasonably important to study the SSM and its integrated performance. This paper aims to study the sustainable-strategic (SS) factors of Indian banks that affects their endurance and prioritizes the banks based on their sustainable and strategic performance. This study appertains a sustainable balanced scorecard (SBSC) framework to determine the SS factors and an integrated multicriteria decision making (MCDM) method to weigh the criteria and prioritize the banks' performance. The criterion weightage signifies sustainability, followed by financial and internal business perspective to be a crucial dimension for the performance of banks. The banks, State Bank of India, HDFC Bank Ltd and Canara Bank are ranked top-most on the SS performance. The insights from the study on SS factors and banks' performance can be further used by policy-makers and researchers to understand the sustainability assessing factors and focus on making policies and further studies to enhance the performance in this regard. Banking is one of the potentially growing industry in service sector. It being a major part of economy's sustainable growth, it is essential to assess the SS factors that enhance their sustainable performance. There is dearth of study in this purview, for developing countries like India. Thus, this study critically analyses the strategic sustainability of Indian banking industry to ascertain the SS factors and prioritize the performance of banks based on criterion weightage and bank's SS operations.Strategic sustainability in Indian banking industry: a performance analysis
P Kritee Rao, Akanksha Shukla
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Sustainable strategic management (SSM) is an integrated concept that entails sustainability in the approaches and processes of strategic management. Banking being a rapidly growing industry in service sector, it is reasonably important to study the SSM and its integrated performance. This paper aims to study the sustainable-strategic (SS) factors of Indian banks that affects their endurance and prioritizes the banks based on their sustainable and strategic performance.

This study appertains a sustainable balanced scorecard (SBSC) framework to determine the SS factors and an integrated multicriteria decision making (MCDM) method to weigh the criteria and prioritize the banks' performance.

The criterion weightage signifies sustainability, followed by financial and internal business perspective to be a crucial dimension for the performance of banks. The banks, State Bank of India, HDFC Bank Ltd and Canara Bank are ranked top-most on the SS performance.

The insights from the study on SS factors and banks' performance can be further used by policy-makers and researchers to understand the sustainability assessing factors and focus on making policies and further studies to enhance the performance in this regard.

Banking is one of the potentially growing industry in service sector. It being a major part of economy's sustainable growth, it is essential to assess the SS factors that enhance their sustainable performance. There is dearth of study in this purview, for developing countries like India. Thus, this study critically analyses the strategic sustainability of Indian banking industry to ascertain the SS factors and prioritize the performance of banks based on criterion weightage and bank's SS operations.

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Strategic sustainability in Indian banking industry: a performance analysis10.1108/IJPPM-04-2023-0199International Journal of Productivity and Performance Management2023-10-31© 2023 Emerald Publishing LimitedP Kritee RaoAkanksha ShuklaInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-10-3110.1108/IJPPM-04-2023-0199https://www.emerald.com/insight/content/doi/10.1108/IJPPM-04-2023-0199/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Evaluating and improving the performance of retailers' branches by considering resilience, sustainability and sales-marketinghttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2022-0228/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestConsidering the direct impact of retailers' performance on the economy, this paper aimed to propose a comprehensive framework to evaluate the performance of different branches of a retailer. Through a case study, the weights of indicators were calculated by the best-worst method (BWM) and the branches' performance was appraised using data envelopment analysis (DEA). The branches were ranked in terms of performance, and sensitivity analysis and statistical tests were conducted to realize the weaknesses and strengths of the branches. Then, some strategies were proposed using strengths, weaknesses, opportunities and threats (SWOT) analysis to improve the performance of the weak branches. This paper contributes to previous studies on the evaluation of retailers' performance by proposing a triple framework based on resilience, sustainability and sales-marketing indicators. This paper focused on branches' operations and branches' optimization by improving performance in terms of these three indicators. This paper also offers a qualitative and quantitative analysis of retailers' performance, which has received less attention in previous studies.Evaluating and improving the performance of retailers' branches by considering resilience, sustainability and sales-marketing
Ehsan Aghakarimi, Hamed Karimi, Amir Aghsami, Fariborz Jolai
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Considering the direct impact of retailers' performance on the economy, this paper aimed to propose a comprehensive framework to evaluate the performance of different branches of a retailer.

Through a case study, the weights of indicators were calculated by the best-worst method (BWM) and the branches' performance was appraised using data envelopment analysis (DEA).

The branches were ranked in terms of performance, and sensitivity analysis and statistical tests were conducted to realize the weaknesses and strengths of the branches. Then, some strategies were proposed using strengths, weaknesses, opportunities and threats (SWOT) analysis to improve the performance of the weak branches.

This paper contributes to previous studies on the evaluation of retailers' performance by proposing a triple framework based on resilience, sustainability and sales-marketing indicators. This paper focused on branches' operations and branches' optimization by improving performance in terms of these three indicators. This paper also offers a qualitative and quantitative analysis of retailers' performance, which has received less attention in previous studies.

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Evaluating and improving the performance of retailers' branches by considering resilience, sustainability and sales-marketing10.1108/IJPPM-05-2022-0228International Journal of Productivity and Performance Management2023-07-04© 2023 Emerald Publishing LimitedEhsan AghakarimiHamed KarimiAmir AghsamiFariborz JolaiInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-07-0410.1108/IJPPM-05-2022-0228https://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2022-0228/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A weighted fuzzy Petri-net analysis for Indian foodgrains supply chainhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2022-0238/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper investigates the overall system risk for a foodgrains supply chain capturing the interrelationship among the risk factors and the effect of risk mitigation strategies. This paper first calculates the weight of risk factors using an integrated approach of failure mode, effects analysis and fuzzy VIKOR technique. Next, the weights are utilized as input for the weighted fuzzy Petri-net (WFPN) approach to calculate the system risk. Two different WFPN models are developed based on the relationships among the risk factors, and both models demonstrate a higher risk value for the overall system. The proposed methodology will help practitioners or managers understand the complexity involved in the system by capturing the interrelationship behaviour. This study also considers the concurrent effect of risk mitigation strategies for calculating the overall system risk, which helps to improve the system’s performance.A weighted fuzzy Petri-net analysis for Indian foodgrains supply chain
Rishabh Rathore, Jitesh Thakkar, J.K. Jha
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper investigates the overall system risk for a foodgrains supply chain capturing the interrelationship among the risk factors and the effect of risk mitigation strategies.

This paper first calculates the weight of risk factors using an integrated approach of failure mode, effects analysis and fuzzy VIKOR technique. Next, the weights are utilized as input for the weighted fuzzy Petri-net (WFPN) approach to calculate the system risk.

Two different WFPN models are developed based on the relationships among the risk factors, and both models demonstrate a higher risk value for the overall system.

The proposed methodology will help practitioners or managers understand the complexity involved in the system by capturing the interrelationship behaviour. This study also considers the concurrent effect of risk mitigation strategies for calculating the overall system risk, which helps to improve the system’s performance.

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A weighted fuzzy Petri-net analysis for Indian foodgrains supply chain10.1108/IJPPM-05-2022-0238International Journal of Productivity and Performance Management2023-06-05© 2023 Emerald Publishing LimitedRishabh RathoreJitesh ThakkarJ.K. JhaInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-06-0510.1108/IJPPM-05-2022-0238https://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2022-0238/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Reckoning the performance of management institutions – A Mamdani fuzzy inference system approachhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2023-0214/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this research is to present an integrated methodological framework to aid in performance stewardship of management institutions according to their strategies based on a holistic evaluation encompassing social, economic and environmental dimensions. A Mamdani fuzzy inference system (FIS) approach was adopted to design the quantitative models with respect to balanced scorecard (BSC) perspectives to demonstrate dynamic capability. Individual models were developed for each perspective of BSC using Mamdani FIS. Data was collected from subject matter experts in management education. The proposed methodology is able to successfully compute the scores for each perspective. Effective placement, teaching learning process, faculty development and systematic feedback from the stakeholders were found to be the key drivers for revenue generation. The model is validated as the results were well accepted by the head of the institution after implementation. The model resulting from this study will assist the institution to cyclically assess its performance, thus enabling continuous improvement. The strategy map provides the causality of the objectives across the four perspectives to aid the practitioners to better strategize. Also this study contributes to the literature of BSC as well to the applications of multi-criteria decision-making (MCDM) techniques. Mamdani FIS integrated BSC model is a significant contribution to the academia of management education to quantitatively compute the performance of institutions. This quantified model reduces the ambiguity for practitioners to decide the performance levels for each metric and the priorities of metrics.Reckoning the performance of management institutions – A Mamdani fuzzy inference system approach
Umayal Palaniappan, L. Suganthi
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this research is to present an integrated methodological framework to aid in performance stewardship of management institutions according to their strategies based on a holistic evaluation encompassing social, economic and environmental dimensions.

A Mamdani fuzzy inference system (FIS) approach was adopted to design the quantitative models with respect to balanced scorecard (BSC) perspectives to demonstrate dynamic capability. Individual models were developed for each perspective of BSC using Mamdani FIS. Data was collected from subject matter experts in management education.

The proposed methodology is able to successfully compute the scores for each perspective. Effective placement, teaching learning process, faculty development and systematic feedback from the stakeholders were found to be the key drivers for revenue generation. The model is validated as the results were well accepted by the head of the institution after implementation.

The model resulting from this study will assist the institution to cyclically assess its performance, thus enabling continuous improvement. The strategy map provides the causality of the objectives across the four perspectives to aid the practitioners to better strategize. Also this study contributes to the literature of BSC as well to the applications of multi-criteria decision-making (MCDM) techniques.

Mamdani FIS integrated BSC model is a significant contribution to the academia of management education to quantitatively compute the performance of institutions. This quantified model reduces the ambiguity for practitioners to decide the performance levels for each metric and the priorities of metrics.

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Reckoning the performance of management institutions – A Mamdani fuzzy inference system approach10.1108/IJPPM-05-2023-0214International Journal of Productivity and Performance Management2023-12-20© 2023 Emerald Publishing LimitedUmayal PalaniappanL. SuganthiInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-2010.1108/IJPPM-05-2023-0214https://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2023-0214/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Strategies for the ISO 9001 certification life cycle (StrategISO)https://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2023-0224/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestCertified and non-certified organisations must make strategic decisions regarding ISO 9001 adoption, maintenance, renewal and abandonment. However, the ISO 9001 literature lacks a typology of the strategic options available to these organisations. The purpose of this conceptual study is to develop a framework of the alternative strategies for the stages of the ISO 9001 life cycle (implementation/certification, certification maintenance and recertification/decertification stages). The research method is based on literature review, selection of relevant variables and synthesis of coherent alternative strategies. Results include the main variables of relevance for the definition of the ISO 9001 strategies (e.g. life cycle stage, organisational motivations, barriers, benefits, internalisation degree and quality of the certification body), the main situations in which organisations can find themselves (in terms of ISO 9001 certification, maintenance and decertification), the strategic options for each situation (e.g.: certify, maintain certification, try harder, change certification body, intensify learning and experimentation with ISO 9001) and the implications and consequences of such options. Research results are integrated into a strategy framework, composed of three strategy matrices, one for each stage of the life cycle. The matrices present the strategic situations, available strategic alternatives and benefits of the strategies. This study combines the results of previous research to develop an original strategy framework, which constitutes the main research contribution. As far as the author is aware, there is no such strategy framework in the literature. The framework has relevant implications for theory and practice and helps to identify future research directions.Strategies for the ISO 9001 certification life cycle (StrategISO)
Carlos J.F. Cândido
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Certified and non-certified organisations must make strategic decisions regarding ISO 9001 adoption, maintenance, renewal and abandonment. However, the ISO 9001 literature lacks a typology of the strategic options available to these organisations. The purpose of this conceptual study is to develop a framework of the alternative strategies for the stages of the ISO 9001 life cycle (implementation/certification, certification maintenance and recertification/decertification stages).

The research method is based on literature review, selection of relevant variables and synthesis of coherent alternative strategies.

Results include the main variables of relevance for the definition of the ISO 9001 strategies (e.g. life cycle stage, organisational motivations, barriers, benefits, internalisation degree and quality of the certification body), the main situations in which organisations can find themselves (in terms of ISO 9001 certification, maintenance and decertification), the strategic options for each situation (e.g.: certify, maintain certification, try harder, change certification body, intensify learning and experimentation with ISO 9001) and the implications and consequences of such options. Research results are integrated into a strategy framework, composed of three strategy matrices, one for each stage of the life cycle. The matrices present the strategic situations, available strategic alternatives and benefits of the strategies.

This study combines the results of previous research to develop an original strategy framework, which constitutes the main research contribution. As far as the author is aware, there is no such strategy framework in the literature. The framework has relevant implications for theory and practice and helps to identify future research directions.

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Strategies for the ISO 9001 certification life cycle (StrategISO)10.1108/IJPPM-05-2023-0224International Journal of Productivity and Performance Management2023-10-03© 2023 Emerald Publishing LimitedCarlos J.F. CândidoInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-10-0310.1108/IJPPM-05-2023-0224https://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2023-0224/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Organizational resilience: unveiling the role of strategic internal crisis management on employee sensemaking and sensegivinghttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2023-0239/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestCommunication with employees during times of crisis has become a crucial aspect of crisis management for building organizational resilience knowledge. Thus, explaining how internal crisis management promotes positive employee behaviour has become imperative. This study aims to investigate the relationship between internal crisis communication, job engagement, Organizational Citizenship Behaviour towards the Environment, Communicative behaviour for sensemaking and sensegiving and organizational resilience. An online survey was conducted with 483 full-time employees in Pakistan. The structural equation modelling technique was employed to assess the study's hypotheses. The findings of this study demonstrate that internal crisis communication can boost employee job engagement, organizational citizenship behaviour towards environment, sensemaking and sensegiving, which will also have a downstream effect on organizational resilience. The findings of this study indicated that effective internal communication can aid managers in making well-informed decisions, coordinating response efforts and disseminating vital information to relevant stakeholders. As a result, this study contributes to the literature on internal crisis management by incorporating employee behavioural intention towards the environment. It provides managers and practitioners with knowledge on managing employees during a crisis. Surprisingly, the conservation of resource theory (COR) does not explain communicative conduct (sensegiving) and environmental (e.g. organizational citizenship behaviour towards environment) components. This research combines the tenets of COR theory that have yet to be researched with the employees' environmental responses element. The mechanisms of cognition and communication were also ignored in earlier studies. This study sheds light on the process through which higher levels of job engagement, organizational citizenship behaviour towards environment and the capacity for comprehension (e.g. sensemaking) and meaning-transmission (e.g. sensegiving) ultimately help organizations navigate the crisis successfully.Organizational resilience: unveiling the role of strategic internal crisis management on employee sensemaking and sensegiving
Adamu Abbas Adamu, Syed Hassan Raza, Bahtiar Mohamad
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Communication with employees during times of crisis has become a crucial aspect of crisis management for building organizational resilience knowledge. Thus, explaining how internal crisis management promotes positive employee behaviour has become imperative. This study aims to investigate the relationship between internal crisis communication, job engagement, Organizational Citizenship Behaviour towards the Environment, Communicative behaviour for sensemaking and sensegiving and organizational resilience.

An online survey was conducted with 483 full-time employees in Pakistan. The structural equation modelling technique was employed to assess the study's hypotheses.

The findings of this study demonstrate that internal crisis communication can boost employee job engagement, organizational citizenship behaviour towards environment, sensemaking and sensegiving, which will also have a downstream effect on organizational resilience.

The findings of this study indicated that effective internal communication can aid managers in making well-informed decisions, coordinating response efforts and disseminating vital information to relevant stakeholders. As a result, this study contributes to the literature on internal crisis management by incorporating employee behavioural intention towards the environment. It provides managers and practitioners with knowledge on managing employees during a crisis.

Surprisingly, the conservation of resource theory (COR) does not explain communicative conduct (sensegiving) and environmental (e.g. organizational citizenship behaviour towards environment) components. This research combines the tenets of COR theory that have yet to be researched with the employees' environmental responses element. The mechanisms of cognition and communication were also ignored in earlier studies. This study sheds light on the process through which higher levels of job engagement, organizational citizenship behaviour towards environment and the capacity for comprehension (e.g. sensemaking) and meaning-transmission (e.g. sensegiving) ultimately help organizations navigate the crisis successfully.

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Organizational resilience: unveiling the role of strategic internal crisis management on employee sensemaking and sensegiving10.1108/IJPPM-05-2023-0239International Journal of Productivity and Performance Management2023-11-13© 2023 Emerald Publishing LimitedAdamu Abbas AdamuSyed Hassan RazaBahtiar MohamadInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-11-1310.1108/IJPPM-05-2023-0239https://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2023-0239/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Cost Malmquist productivity analysis during the COVID-19 outbreak: evidence from the largest dual banking industryhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2023-0248/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study attempts to comprehensively analyze the cost Malmquist productivity index of conventional and Islamic banks in Saudi Arabia, the largest dual banking sector in the world, during the COVID-19 pandemic. This study employs the novel approach of cost Malmquist productivity index, which focuses on production costs, to measure the change in cost productivity so that the actual impact of the COVID-19 pandemic could be captured. The Saudi Central Bank has successfully mitigated the impact of the COVID-19 epidemic on the Saudi banking sector by implementing several policies and services. This success is reflected in the large positive shift in the production frontier of Saudi banks. Moreover, it was found that Islamic Saudi banks were by far more productive than conventional Saudi banks during the COVID-19 pandemic. However, the total cost productivity index (CMPCH) of Islamic Saudi banks starts to decline sharply in the last quarter of 2022 compared to conventional Saudi banks, indicating that Islamic banks in Saudi Arabia are suffering the most from the tighter monetary policy recently implemented by the Saudi Central Bank. The results provide insights for policymakers and investors on how different types of banks respond differently to economic crises and monetary policy changes. Targeted support measures may be needed to ensure all banks remain productive and efficient. To the author’s knowledge, this is the first study to use this innovative methodology to assess the impact of COVID-19 on bank performance in a dual banking sector.Cost Malmquist productivity analysis during the COVID-19 outbreak: evidence from the largest dual banking industry
Mohammad Alsharif
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study attempts to comprehensively analyze the cost Malmquist productivity index of conventional and Islamic banks in Saudi Arabia, the largest dual banking sector in the world, during the COVID-19 pandemic.

This study employs the novel approach of cost Malmquist productivity index, which focuses on production costs, to measure the change in cost productivity so that the actual impact of the COVID-19 pandemic could be captured.

The Saudi Central Bank has successfully mitigated the impact of the COVID-19 epidemic on the Saudi banking sector by implementing several policies and services. This success is reflected in the large positive shift in the production frontier of Saudi banks. Moreover, it was found that Islamic Saudi banks were by far more productive than conventional Saudi banks during the COVID-19 pandemic. However, the total cost productivity index (CMPCH) of Islamic Saudi banks starts to decline sharply in the last quarter of 2022 compared to conventional Saudi banks, indicating that Islamic banks in Saudi Arabia are suffering the most from the tighter monetary policy recently implemented by the Saudi Central Bank.

The results provide insights for policymakers and investors on how different types of banks respond differently to economic crises and monetary policy changes. Targeted support measures may be needed to ensure all banks remain productive and efficient.

To the author’s knowledge, this is the first study to use this innovative methodology to assess the impact of COVID-19 on bank performance in a dual banking sector.

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Cost Malmquist productivity analysis during the COVID-19 outbreak: evidence from the largest dual banking industry10.1108/IJPPM-05-2023-0248International Journal of Productivity and Performance Management2024-01-25© 2024 Emerald Publishing LimitedMohammad AlsharifInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-01-2510.1108/IJPPM-05-2023-0248https://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2023-0248/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
From passion to profit: unveiling the strengths of proactive mindset, perseverance, excellence and education in the entrepreneurial success of MSMEshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2023-0269/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study investigates the linkage between personality traits and firm performance. It examines the role of the pursuit of excellence, perseverance, a proactive mindset and formal education in determining the entrepreneurial success of MSMEs. Data were collected from 432 MSME entrepreneurs using a structured questionnaire from India's two major industrial towns to analyze the impact of personality traits on firm performance. Structural equation modeling (SEM) was employed to assess the direct and indirect relationships with the help of mediation analysis. The findings assert that personality traits improve firm performance and determine the success of MSMEs. The results reveal that the need for achievement, a proactive mindset and the pursuit of excellence are crucial to firm performance. In addition, formal education mediates between perseverance and the pursuit of excellence personality attributes on the one side and firm performance on the other. The research has various theoretical and practical implications for entrepreneurs, financial institutions and policymakers. The results could be productively used to nurture the entrepreneurial ecosystem in India. Although research on personality traits as a driver of firm performance is growing, the pursuit of excellence, perseverance and proactive mindset attributes as enablers of firm performance have not garnered much attention. The study presents a precise conceptual model by integrating the aforementioned dimensions in the backdrop of an emerging market.From passion to profit: unveiling the strengths of proactive mindset, perseverance, excellence and education in the entrepreneurial success of MSMEs
Abhijeet Biswas
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study investigates the linkage between personality traits and firm performance. It examines the role of the pursuit of excellence, perseverance, a proactive mindset and formal education in determining the entrepreneurial success of MSMEs.

Data were collected from 432 MSME entrepreneurs using a structured questionnaire from India's two major industrial towns to analyze the impact of personality traits on firm performance. Structural equation modeling (SEM) was employed to assess the direct and indirect relationships with the help of mediation analysis.

The findings assert that personality traits improve firm performance and determine the success of MSMEs. The results reveal that the need for achievement, a proactive mindset and the pursuit of excellence are crucial to firm performance. In addition, formal education mediates between perseverance and the pursuit of excellence personality attributes on the one side and firm performance on the other.

The research has various theoretical and practical implications for entrepreneurs, financial institutions and policymakers. The results could be productively used to nurture the entrepreneurial ecosystem in India.

Although research on personality traits as a driver of firm performance is growing, the pursuit of excellence, perseverance and proactive mindset attributes as enablers of firm performance have not garnered much attention. The study presents a precise conceptual model by integrating the aforementioned dimensions in the backdrop of an emerging market.

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From passion to profit: unveiling the strengths of proactive mindset, perseverance, excellence and education in the entrepreneurial success of MSMEs10.1108/IJPPM-05-2023-0269International Journal of Productivity and Performance Management2024-01-11© 2024 Emerald Publishing LimitedAbhijeet BiswasInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-01-1110.1108/IJPPM-05-2023-0269https://www.emerald.com/insight/content/doi/10.1108/IJPPM-05-2023-0269/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Stochastic frontier leanness and firm performance: evidence from Indiahttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2022-0267/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestWhile firms in developing countries are increasingly adopting lean practices of inventory management, there is limited evidence showing the impact of lean practices on firm performance in countries such as India. Lean practices improve the financial performance of the firms through superior cost-reduction measures and operational efficiencies. This paper examines the impact of inventory leanness in Indian manufacturing firms on their financial performance. The authors measure inventory leanness based on stochastic frontier analysis (SLA), apart from using conventional measures available in the literature. The authors analyze the impact of inventory leanness on the financial performance of firms by examining data for 12,334 unique Indian manufacturing firms for the period 2009–2018. The authors present a comparative analysis using different methods of inventory leanness and study the effects on firm performance. First, the authors find that only 68 industries out of 411 industries follow lean practices, i.e. most industries do not follow lean practices. Second, the estimation results show that there exists a positive relationship between inventory leanness and firm performance. The results suggest that an inverted U-shaped relationship exists between inventory leanness and firm performance for the entire sample. In particular, 17% of the industries in the sample exhibit such a relationship, and it is sufficiently strong to show up in the average regression results for the entire sample. The authors introduce a novel measure of inventory leanness named stochastic frontier leanness based on the SFA method used in production economics. It measures leanness by benchmarking the inventory levels against the industry “frontier”. Furthermore, the authors conduct an empirical study of the lean-financial performance relationship with a large panel dataset of Indian firms instead of the survey-based methods that were previously used in the literature.Stochastic frontier leanness and firm performance: evidence from India
Anannya Gogoi, Jagriti Srivastava, Rudra Sensarma
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

While firms in developing countries are increasingly adopting lean practices of inventory management, there is limited evidence showing the impact of lean practices on firm performance in countries such as India. Lean practices improve the financial performance of the firms through superior cost-reduction measures and operational efficiencies. This paper examines the impact of inventory leanness in Indian manufacturing firms on their financial performance.

The authors measure inventory leanness based on stochastic frontier analysis (SLA), apart from using conventional measures available in the literature. The authors analyze the impact of inventory leanness on the financial performance of firms by examining data for 12,334 unique Indian manufacturing firms for the period 2009–2018. The authors present a comparative analysis using different methods of inventory leanness and study the effects on firm performance.

First, the authors find that only 68 industries out of 411 industries follow lean practices, i.e. most industries do not follow lean practices. Second, the estimation results show that there exists a positive relationship between inventory leanness and firm performance. The results suggest that an inverted U-shaped relationship exists between inventory leanness and firm performance for the entire sample. In particular, 17% of the industries in the sample exhibit such a relationship, and it is sufficiently strong to show up in the average regression results for the entire sample.

The authors introduce a novel measure of inventory leanness named stochastic frontier leanness based on the SFA method used in production economics. It measures leanness by benchmarking the inventory levels against the industry “frontier”. Furthermore, the authors conduct an empirical study of the lean-financial performance relationship with a large panel dataset of Indian firms instead of the survey-based methods that were previously used in the literature.

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Stochastic frontier leanness and firm performance: evidence from India10.1108/IJPPM-06-2022-0267International Journal of Productivity and Performance Management2023-12-04© 2023 Emerald Publishing LimitedAnannya GogoiJagriti SrivastavaRudra SensarmaInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-0410.1108/IJPPM-06-2022-0267https://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2022-0267/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Psychological capital and multifaceted nature of job performance: mediation by intrinsic motivation and goal-commitmenthttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2022-0274/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe researchers aim to investigate the role of psychological capital (PsyCap) in facilitating intrinsic motivation and goal-commitment among employees at the workplace, affecting outcome variables, namely, in-role and extra-role job performance. Data were collected from 640 employees working in the information technology sector of India. Covariance-based structural equation modeling (CB-SEM) was used to test the hypothesized relationships. Analysis revealed a significant positive impact of PsyCap on the two behavioral facets of job performance. Intrinsic motivation and goal-commitment were found mediating the influence of PsyCap on the two facets of job performance. The information technology sector is characterised by continuous change. It requires voluntary prosocial behavior from employees, where the employees are expected to display multifaceted job performance behaviors, where they go beyond their job duties to cater for the dynamics of the IT sector. The present study provides means by which intrinsic motivated and goal-committed behavior are facilitated for both the in-role and extra-role job performance. The present study is among the few preliminary studies that have provided evidence that intrinsic motivation and goal-commitment are the two variables which aid PsyCap in predicting both the prescribed and voluntary job performance behaviors.Psychological capital and multifaceted nature of job performance: mediation by intrinsic motivation and goal-commitment
Musarrat Shaheen, Ritu Gupta, Farrah Zeba
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The researchers aim to investigate the role of psychological capital (PsyCap) in facilitating intrinsic motivation and goal-commitment among employees at the workplace, affecting outcome variables, namely, in-role and extra-role job performance.

Data were collected from 640 employees working in the information technology sector of India. Covariance-based structural equation modeling (CB-SEM) was used to test the hypothesized relationships.

Analysis revealed a significant positive impact of PsyCap on the two behavioral facets of job performance. Intrinsic motivation and goal-commitment were found mediating the influence of PsyCap on the two facets of job performance.

The information technology sector is characterised by continuous change. It requires voluntary prosocial behavior from employees, where the employees are expected to display multifaceted job performance behaviors, where they go beyond their job duties to cater for the dynamics of the IT sector. The present study provides means by which intrinsic motivated and goal-committed behavior are facilitated for both the in-role and extra-role job performance.

The present study is among the few preliminary studies that have provided evidence that intrinsic motivation and goal-commitment are the two variables which aid PsyCap in predicting both the prescribed and voluntary job performance behaviors.

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Psychological capital and multifaceted nature of job performance: mediation by intrinsic motivation and goal-commitment10.1108/IJPPM-06-2022-0274International Journal of Productivity and Performance Management2023-10-30© 2023 Emerald Publishing LimitedMusarrat ShaheenRitu GuptaFarrah ZebaInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-10-3010.1108/IJPPM-06-2022-0274https://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2022-0274/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Industry 4.0 impacts on operational and green innovation performances with the mediation of green practiceshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2022-0277/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe aim of this study is to investigate how green supply chain management (GSCM) practices mediate the effect of Industry 4.0 technologies on operational and green innovation performances. To explore the study, data were collected from 225 different manufacturing industries in Pakistan. Gathered data were used to test the hypotheses using SmartPLS 3 software by using structural equation modeling. The findings reveal that operational and green innovation performances are directly affected by the adoption of Industry 4.0 technologies and GSCM practices. Furthermore, the GSCM practices positively affect operational and green innovation performances. The study also investigated that the GSCM practices partially mediate the effect of Industry 4.0 on operational and green innovation performances. This study has some limitations, the data of this study were majorly collected from large enterprises of Pakistani firms and related to the manufacturing sector only. So, there is a huge need for attention toward small and medium-sized enterprises (SMEs). Very few researchers are focusing on SMEs, so future research can be on SMEs. It can be suggested that the relationship between digital technologies and green innovation performance can be tested through a quantitative procedure. Moreover, the effect of GSCM's aspects can be estimated on manageable execution. Through the mediating relationship of GSCM practices, this research has made a unique contribution by investigating the influence of Industry 4.0 on operational and green innovation performances. To the author's knowledge, no research has been undertaken in this area.Industry 4.0 impacts on operational and green innovation performances with the mediation of green practices
Muhammad Talha Khan, Muhammad Dawood Idrees, Yaseen Haider
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The aim of this study is to investigate how green supply chain management (GSCM) practices mediate the effect of Industry 4.0 technologies on operational and green innovation performances.

To explore the study, data were collected from 225 different manufacturing industries in Pakistan. Gathered data were used to test the hypotheses using SmartPLS 3 software by using structural equation modeling.

The findings reveal that operational and green innovation performances are directly affected by the adoption of Industry 4.0 technologies and GSCM practices. Furthermore, the GSCM practices positively affect operational and green innovation performances. The study also investigated that the GSCM practices partially mediate the effect of Industry 4.0 on operational and green innovation performances.

This study has some limitations, the data of this study were majorly collected from large enterprises of Pakistani firms and related to the manufacturing sector only. So, there is a huge need for attention toward small and medium-sized enterprises (SMEs). Very few researchers are focusing on SMEs, so future research can be on SMEs. It can be suggested that the relationship between digital technologies and green innovation performance can be tested through a quantitative procedure. Moreover, the effect of GSCM's aspects can be estimated on manageable execution.

Through the mediating relationship of GSCM practices, this research has made a unique contribution by investigating the influence of Industry 4.0 on operational and green innovation performances. To the author's knowledge, no research has been undertaken in this area.

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Industry 4.0 impacts on operational and green innovation performances with the mediation of green practices10.1108/IJPPM-06-2022-0277International Journal of Productivity and Performance Management2023-06-16© 2023 Emerald Publishing LimitedMuhammad Talha KhanMuhammad Dawood IdreesYaseen HaiderInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-06-1610.1108/IJPPM-06-2022-0277https://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2022-0277/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Climate change adaptation strategies and technical efficiency of maize producers in Benin, West Africahttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2022-0284/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to discuss climate change, by modifying the timing of several agricultural operations, reduce the efficiency and yield of inputs leading to a lower production level. The reduction of the effects of climate change on production yields and on farmers' technical efficiency (TE) requires the adoption of adaptation strategies. This paper analyses the impact of climate change adaptation strategies adopted on maize farmers' TE in Benin. This paper uses an endogeneity-corrected stochastic production frontier approach based on data randomly collected from 354 farmers located in three different agro-ecological zones of Benin. Estimation results revealed that the adoption of adaptation strategies improve maize farmers' TE by 1.28%. Therefore, polices to improve farmers' access to climate change adaptation strategies are necessarily for the improvement of farmers' TE and yield. The results of this study contribute to the policy debate on the enhancement of food security by increasing farmers' TE through easy access to climate change adaptation strategies. The improvement of farmers' TE will in turn improve the livelihoods of the communities and therefore contribute to the achievement of Sustainable Development Goals 1, 2 and 13. This study contributes to theoretical and empirical debate on the relationship between adaptation to climate change and farmers' TE. It also adapts a new methodology (endogeneity-corrected stochastic production frontier approach) to correct the endogeneity problem due to the farmers' adaptation decision.Climate change adaptation strategies and technical efficiency of maize producers in Benin, West Africa
Armand Fréjuis Akpa, Cocou Jaurès Amegnaglo, Augustin Foster Chabossou
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to discuss climate change, by modifying the timing of several agricultural operations, reduce the efficiency and yield of inputs leading to a lower production level. The reduction of the effects of climate change on production yields and on farmers' technical efficiency (TE) requires the adoption of adaptation strategies. This paper analyses the impact of climate change adaptation strategies adopted on maize farmers' TE in Benin.

This paper uses an endogeneity-corrected stochastic production frontier approach based on data randomly collected from 354 farmers located in three different agro-ecological zones of Benin.

Estimation results revealed that the adoption of adaptation strategies improve maize farmers' TE by 1.28%. Therefore, polices to improve farmers' access to climate change adaptation strategies are necessarily for the improvement of farmers' TE and yield.

The results of this study contribute to the policy debate on the enhancement of food security by increasing farmers' TE through easy access to climate change adaptation strategies. The improvement of farmers' TE will in turn improve the livelihoods of the communities and therefore contribute to the achievement of Sustainable Development Goals 1, 2 and 13.

This study contributes to theoretical and empirical debate on the relationship between adaptation to climate change and farmers' TE. It also adapts a new methodology (endogeneity-corrected stochastic production frontier approach) to correct the endogeneity problem due to the farmers' adaptation decision.

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Climate change adaptation strategies and technical efficiency of maize producers in Benin, West Africa10.1108/IJPPM-06-2022-0284International Journal of Productivity and Performance Management2023-05-15© 2023 Emerald Publishing LimitedArmand Fréjuis AkpaCocou Jaurès AmegnagloAugustin Foster ChabossouInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-05-1510.1108/IJPPM-06-2022-0284https://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2022-0284/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The influence of performance-driven cultures on performance appraisal best practices effectivenesshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2022-0297/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to analyze the synergistic influence of performance appraisal (PA) practices and performance-driven culture (PDC) on the effectiveness of the performance management (PM) system, which is measured by employees' reactions, namely satisfaction and perceived utility. It also analyzes the type of relationship between PA practices and PA satisfaction, specifically whether it is additive or modeled as a latent factor. This is a cross-sectional study. Data were collected from 513 managers and employees working in 135 public and private organizations. The research model and hypotheses were tested using structured equation modeling. The results support the positive impact of a set of four PA best practices on PA satisfaction. It shows that PDC is an enabler for the effective deployment of PA practices. It also demonstrates that the perceived utility of the PM system plays a role as a mediator in the relationship between PA practices and PA satisfaction. Data were collected using a questionnaire at a single point in time, and thus, cause-and-effect inferences were not possible. The results provide guidance to organizations that are interested in designing and implementing PM systems and PA practices that contribute toward enhancing employees' managing performance experiences. This study advances our understanding of the mechanisms by which organizational culture and PA practices influence the effectiveness of the PM system. It suggests that organizations, to benefit the most from a set of PA best practices, need to have a PDC.The influence of performance-driven cultures on performance appraisal best practices effectiveness
Carlos Botelho
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to analyze the synergistic influence of performance appraisal (PA) practices and performance-driven culture (PDC) on the effectiveness of the performance management (PM) system, which is measured by employees' reactions, namely satisfaction and perceived utility. It also analyzes the type of relationship between PA practices and PA satisfaction, specifically whether it is additive or modeled as a latent factor.

This is a cross-sectional study. Data were collected from 513 managers and employees working in 135 public and private organizations. The research model and hypotheses were tested using structured equation modeling.

The results support the positive impact of a set of four PA best practices on PA satisfaction. It shows that PDC is an enabler for the effective deployment of PA practices. It also demonstrates that the perceived utility of the PM system plays a role as a mediator in the relationship between PA practices and PA satisfaction.

Data were collected using a questionnaire at a single point in time, and thus, cause-and-effect inferences were not possible.

The results provide guidance to organizations that are interested in designing and implementing PM systems and PA practices that contribute toward enhancing employees' managing performance experiences.

This study advances our understanding of the mechanisms by which organizational culture and PA practices influence the effectiveness of the PM system. It suggests that organizations, to benefit the most from a set of PA best practices, need to have a PDC.

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The influence of performance-driven cultures on performance appraisal best practices effectiveness10.1108/IJPPM-06-2022-0297International Journal of Productivity and Performance Management2023-06-01© 2023 Emerald Publishing LimitedCarlos BotelhoInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-06-0110.1108/IJPPM-06-2022-0297https://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2022-0297/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Does social capital affect supply chain performance? Establishing an underlying mechanism and a boundary conditionhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2023-0291/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study examines the direct and indirect effects of social capital on supply chain performance via supply chain quality integration (SCQI), which refers to integrating supply chain partners from the perspective of quality management. It also examines the moderating role of environmental uncertainty in the link between social capital and SCQI and determines the conditional indirect effect of social capital on supply chain performance via SCQI. Data were collected using a time-lagged research design through a self-administered survey of supply chain professionals in manufacturing firms in Pakistan. Hayes’ PROCESS Macro was used to test the hypotheses. The results show a positive relationship between social capital and supply chain performance. SCQI partially mediates the relationship between social capital and supply chain performance. Environmental uncertainty significantly moderates that relationship in such a way that firms that operate under high environmental uncertainty are more likely to use their social capital to develop SCQI than firms that operate under low environmental uncertainty. The study has practical implications for managers who seek to implement SCQI practices using social capital. Leveraging social capital across the supply chain fosters strong connections and a quality-oriented approach across the supply chain, and improves overall performance. Managers can use the power of social capital to navigate environmental uncertainty. This study’s originality lies in its drawing on the dynamic capability theory and contingency theory and integrating the dispersed scholarly work on social capital, SCQI, and supply chain performance under the boundary condition of environmental uncertainty.Does social capital affect supply chain performance? Establishing an underlying mechanism and a boundary condition
Aisha Chohan, Ghulam Hussain, Imran Shafique
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study examines the direct and indirect effects of social capital on supply chain performance via supply chain quality integration (SCQI), which refers to integrating supply chain partners from the perspective of quality management. It also examines the moderating role of environmental uncertainty in the link between social capital and SCQI and determines the conditional indirect effect of social capital on supply chain performance via SCQI.

Data were collected using a time-lagged research design through a self-administered survey of supply chain professionals in manufacturing firms in Pakistan. Hayes’ PROCESS Macro was used to test the hypotheses.

The results show a positive relationship between social capital and supply chain performance. SCQI partially mediates the relationship between social capital and supply chain performance. Environmental uncertainty significantly moderates that relationship in such a way that firms that operate under high environmental uncertainty are more likely to use their social capital to develop SCQI than firms that operate under low environmental uncertainty.

The study has practical implications for managers who seek to implement SCQI practices using social capital. Leveraging social capital across the supply chain fosters strong connections and a quality-oriented approach across the supply chain, and improves overall performance. Managers can use the power of social capital to navigate environmental uncertainty.

This study’s originality lies in its drawing on the dynamic capability theory and contingency theory and integrating the dispersed scholarly work on social capital, SCQI, and supply chain performance under the boundary condition of environmental uncertainty.

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Does social capital affect supply chain performance? Establishing an underlying mechanism and a boundary condition10.1108/IJPPM-06-2023-0291International Journal of Productivity and Performance Management2024-03-21© 2024 Emerald Publishing LimitedAisha ChohanGhulam HussainImran ShafiqueInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-03-2110.1108/IJPPM-06-2023-0291https://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2023-0291/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Adoption of human resource sourcing strategies for managing supply chain performance during COVID-19 crisis: evidence from manufacturing companieshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2023-0292/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestEven the greatest developed countries have capitulated to the destructions imposed on the global supply systems, as the COVID-19 pandemic has revealed. The purpose of this study is to explore human resource sourcing strategies for managing supply chain performance during the COVID-19 outbreak. There are six human resource sourcing strategies such as outsourcing, near sourcing, integration, the requirement of suppliers, joint ventures and virtual enterprise that are considered to measure supply chain performance. Based on collecting data from the potential respondents of Indian manufacturing companies, the elevation of human resource sourcing strategies to supply chain performance is measured considering the multiple regression analysis techniques. The results of the study revealed that four of the six hypotheses have a significant and positive relationship with supply chain performance during the COVID-19 outbreak while two hypotheses are partially supported that lent good support to this study. In this critical situation, this study will enable managers and practitioners to support the business in giving customers the best services on time. The novelty of this study is to identify the key human resource sourcing strategies by using multiple regression analysis methods, considering the case of Indian manufacturing companies to measure their supply chain performance during the COVID-19 outbreak era.Adoption of human resource sourcing strategies for managing supply chain performance during COVID-19 crisis: evidence from manufacturing companies
N.S.B Akhil, Vimal Kumar, Rohit Raj, Tanmoy De, Phanitha Kalyani Gangaraju
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Even the greatest developed countries have capitulated to the destructions imposed on the global supply systems, as the COVID-19 pandemic has revealed. The purpose of this study is to explore human resource sourcing strategies for managing supply chain performance during the COVID-19 outbreak. There are six human resource sourcing strategies such as outsourcing, near sourcing, integration, the requirement of suppliers, joint ventures and virtual enterprise that are considered to measure supply chain performance.

Based on collecting data from the potential respondents of Indian manufacturing companies, the elevation of human resource sourcing strategies to supply chain performance is measured considering the multiple regression analysis techniques.

The results of the study revealed that four of the six hypotheses have a significant and positive relationship with supply chain performance during the COVID-19 outbreak while two hypotheses are partially supported that lent good support to this study.

In this critical situation, this study will enable managers and practitioners to support the business in giving customers the best services on time.

The novelty of this study is to identify the key human resource sourcing strategies by using multiple regression analysis methods, considering the case of Indian manufacturing companies to measure their supply chain performance during the COVID-19 outbreak era.

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Adoption of human resource sourcing strategies for managing supply chain performance during COVID-19 crisis: evidence from manufacturing companies10.1108/IJPPM-06-2023-0292International Journal of Productivity and Performance Management2023-11-10© 2023 Emerald Publishing LimitedN.S.B AkhilVimal KumarRohit RajTanmoy DePhanitha Kalyani GangarajuInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-11-1010.1108/IJPPM-06-2023-0292https://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2023-0292/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Combining digitalization and sustainability: unveiling the relationship of digital maturity degree, sustainable supply chain management practices and performancehttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2023-0311/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to comprehensively assess how digital maturity degree (DMD) impacts sustainable supply chain management (SSCM) performance through the mediating role of SSCM practices in businesses in Vietnam. The hypotheses were performed using partial least square-structural equation modeling (PLS-SEM) with data collected from a survey of over 234 managers having responsibility in the supply chain field in Vietnam. Qualitative data were collected through semistructured interviews with 6 experts to deepen understanding of the relationship between DMD and SSCM. The results show the mix-results in the relationship between SSCM practices and SSCM performance dimensions while DMD strongly impacts SSCM practices. Also, this study finds the mediating role of SSCM practices on the relationship between DMD and SSCM performance. This is the first study to investigate the role of DMD on SSCM practices and SSCM performance, using empirical evidence. Moreover, the authors integrate both qualitative and quantitative for understanding complex SSCM phenomena. The present study also helps businesses improve their SSCM performance by leveraging SSCM practices and developing their digital technologies in the long-term view.Combining digitalization and sustainability: unveiling the relationship of digital maturity degree, sustainable supply chain management practices and performance
Thi Ngan Pham, Minh Tu Tran Hoang, Yen Ngan Nguyen Tran, Binh An Nguyen Phan
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to comprehensively assess how digital maturity degree (DMD) impacts sustainable supply chain management (SSCM) performance through the mediating role of SSCM practices in businesses in Vietnam.

The hypotheses were performed using partial least square-structural equation modeling (PLS-SEM) with data collected from a survey of over 234 managers having responsibility in the supply chain field in Vietnam. Qualitative data were collected through semistructured interviews with 6 experts to deepen understanding of the relationship between DMD and SSCM.

The results show the mix-results in the relationship between SSCM practices and SSCM performance dimensions while DMD strongly impacts SSCM practices. Also, this study finds the mediating role of SSCM practices on the relationship between DMD and SSCM performance.

This is the first study to investigate the role of DMD on SSCM practices and SSCM performance, using empirical evidence. Moreover, the authors integrate both qualitative and quantitative for understanding complex SSCM phenomena. The present study also helps businesses improve their SSCM performance by leveraging SSCM practices and developing their digital technologies in the long-term view.

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Combining digitalization and sustainability: unveiling the relationship of digital maturity degree, sustainable supply chain management practices and performance10.1108/IJPPM-06-2023-0311International Journal of Productivity and Performance Management2024-01-26© 2024 Emerald Publishing LimitedThi Ngan PhamMinh Tu Tran HoangYen Ngan Nguyen TranBinh An Nguyen PhanInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-01-2610.1108/IJPPM-06-2023-0311https://www.emerald.com/insight/content/doi/10.1108/IJPPM-06-2023-0311/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
The important role of system dynamics investigation on business model, industry and performance managementhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2021-0399/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis research studies the development of the evolving dynamic system model and explores the important elements or factors and what detailed attributes are the main influences model in achieving the success of a business, industry and management. It also identifies the real and major differences between static and dynamic business management models and the detailed factors that influence them. Later, this research investigates the benefits/advantages and limitations/disadvantages of some research studies. The studies conducted in this research put more emphasis on the capabilities of system dynamics (SD) in modeling and the ability to measure, analyse and capture problems in business, industry, manufacturing etc. The research presented in this work is a qualitative research based on a literature review. Publicly available research publications and reports have been used to create a research foundation, identify the research gaps and develop new analyses from the comparative studies. As the literature review progressed, the scope of the literature search was further narrowed down to the development of SD models. Often, references to certain selected literature have been examined to find other relevant literature. To do so, a supporting tool (that connects related articles) provided by Google Scholar, Scopus, and particular journals has been used. The dynamic business and management model is very different from the static business model in complexity, formality, flexibility, capturing, relationships, advantages, innovation model, new goals, updated information, perspective and problem-solving abilities. The initial approach of a static system was applied in the canvas business model, but further developments can be continued with a dynamic system approach. Based on this study, which shows that businesses are developing more towards digitalisation, wanting the ability to keep up with the era that is moving so fast and the desire to increase profits, an instrument is needed that can help describe the difficulties of the needs and developments of the future world. This instrument, or tool of SD, is also expected to assist in drawing future models and in building a business with complex variables that can be predicted from the beginning. This study will contribute to the SD study for many business incubator research studies. Many practical in business incubator management to have a benefit how to achieve the business performance management (BPM) in SD review. The significant differences between static and dynamics to be used for business research and strategic performance management. This comparative study analyses some SD models from many authors worldwide. Their goals behind their strategic business models and encounter for their respective progress.The important role of system dynamics investigation on business model, industry and performance management
Lina Gozali, Teuku Yuri M. Zagloel, Togar Mangihut Simatupang, Wahyudi Sutopo, Aldy Gunawan, Yun-Chia Liang, Bernardo Nugroho Yahya, Jose Arturo Garza-Reyes, Agustinus Purna Irawan, Yuliani Suseno
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This research studies the development of the evolving dynamic system model and explores the important elements or factors and what detailed attributes are the main influences model in achieving the success of a business, industry and management. It also identifies the real and major differences between static and dynamic business management models and the detailed factors that influence them. Later, this research investigates the benefits/advantages and limitations/disadvantages of some research studies. The studies conducted in this research put more emphasis on the capabilities of system dynamics (SD) in modeling and the ability to measure, analyse and capture problems in business, industry, manufacturing etc.

The research presented in this work is a qualitative research based on a literature review. Publicly available research publications and reports have been used to create a research foundation, identify the research gaps and develop new analyses from the comparative studies. As the literature review progressed, the scope of the literature search was further narrowed down to the development of SD models. Often, references to certain selected literature have been examined to find other relevant literature. To do so, a supporting tool (that connects related articles) provided by Google Scholar, Scopus, and particular journals has been used.

The dynamic business and management model is very different from the static business model in complexity, formality, flexibility, capturing, relationships, advantages, innovation model, new goals, updated information, perspective and problem-solving abilities. The initial approach of a static system was applied in the canvas business model, but further developments can be continued with a dynamic system approach.

Based on this study, which shows that businesses are developing more towards digitalisation, wanting the ability to keep up with the era that is moving so fast and the desire to increase profits, an instrument is needed that can help describe the difficulties of the needs and developments of the future world. This instrument, or tool of SD, is also expected to assist in drawing future models and in building a business with complex variables that can be predicted from the beginning.

This study will contribute to the SD study for many business incubator research studies. Many practical in business incubator management to have a benefit how to achieve the business performance management (BPM) in SD review.

The significant differences between static and dynamics to be used for business research and strategic performance management. This comparative study analyses some SD models from many authors worldwide. Their goals behind their strategic business models and encounter for their respective progress.

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The important role of system dynamics investigation on business model, industry and performance management10.1108/IJPPM-07-2021-0399International Journal of Productivity and Performance Management2023-06-02© 2023 Emerald Publishing LimitedLina GozaliTeuku Yuri M. ZagloelTogar Mangihut SimatupangWahyudi SutopoAldy GunawanYun-Chia LiangBernardo Nugroho YahyaJose Arturo Garza-ReyesAgustinus Purna IrawanYuliani SusenoInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-06-0210.1108/IJPPM-07-2021-0399https://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2021-0399/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Industry 4.0 maturity assessment: a multi-dimensional indicator approachhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0325/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIndustry 4.0 has offered significant potential for manufacturing firms to alter and rethink their business models, production processes, strategies and objectives. Manufacturing organizations have recently undergone substantial transformation due to Industry 4.0 technologies. Hence, to successfully deploy and embed Industry 4.0 technologies in their organizational operations and practices, businesses must assess their adoption readiness. For this purpose, a multi-dimensional analytical indicator methodology has been developed to measure Industry 4.0 maturity and preparedness. A weighted average method was adopted to assess the Industry 4.0 readiness using a case study from a steel manufacturing organization. The result revealed that the firm ranks between Industry 2.0 and Industry 3.0, with an overall score of 2.32. This means that the organization is yet to achieve Industry 4.0 mature and ready organization. The multi-dimensional indicator framework proposed can be used by managers, policymakers, practitioners and researchers to assess the current status of organizations in terms of Industry 4.0 maturity and readiness as well as undertake a practical diagnosis and prognosis of systems and processes for its future adoption. Although research on Industry 4.0 maturity models has grown exponentially in recent years, this study is the first to develop a multi-dimensional analytical indicator to measure Industry 4.0 maturity and readiness.Industry 4.0 maturity assessment: a multi-dimensional indicator approach
Pinosh Kumar Hajoary, Amrita MA, Jose Arturo Garza-Reyes
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Industry 4.0 has offered significant potential for manufacturing firms to alter and rethink their business models, production processes, strategies and objectives. Manufacturing organizations have recently undergone substantial transformation due to Industry 4.0 technologies. Hence, to successfully deploy and embed Industry 4.0 technologies in their organizational operations and practices, businesses must assess their adoption readiness. For this purpose, a multi-dimensional analytical indicator methodology has been developed to measure Industry 4.0 maturity and preparedness.

A weighted average method was adopted to assess the Industry 4.0 readiness using a case study from a steel manufacturing organization.

The result revealed that the firm ranks between Industry 2.0 and Industry 3.0, with an overall score of 2.32. This means that the organization is yet to achieve Industry 4.0 mature and ready organization.

The multi-dimensional indicator framework proposed can be used by managers, policymakers, practitioners and researchers to assess the current status of organizations in terms of Industry 4.0 maturity and readiness as well as undertake a practical diagnosis and prognosis of systems and processes for its future adoption.

Although research on Industry 4.0 maturity models has grown exponentially in recent years, this study is the first to develop a multi-dimensional analytical indicator to measure Industry 4.0 maturity and readiness.

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Industry 4.0 maturity assessment: a multi-dimensional indicator approach10.1108/IJPPM-07-2022-0325International Journal of Productivity and Performance Management2023-05-16© 2023 Emerald Publishing LimitedPinosh Kumar HajoaryAmrita MAJose Arturo Garza-ReyesInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-05-1610.1108/IJPPM-07-2022-0325https://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0325/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Working capital and firm performance: role of COVID-19 disruptionhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0328/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study examines the performance effect of working capital for a large sample of Indian manufacturing firms in light of supply chain disruption, i.e. the COVID-19 pandemic. This study is based on secondary data collected from the Prowess database on Indian manufacturing firms listed on the Bombay Stock Exchange (BSE) 500. Panel data regression analyses are used to estimate all models. Moreover, this study has employed robust standard errors to consider for heteroscedasticity concerns. The results challenge the current notion of working capital investment and reveal that higher working capital has a positive and significant impact on firm performance. Further, it highlights that Indian manufacturing firms suffered financially post-COVID-19 as they significantly lack the working capital to run day-to-day operations. This research contributes to the scant literature by examining the association between working capital financing and firm performance in light of the COVID-19 pandemic, representing typical developing economies like India.Working capital and firm performance: role of COVID-19 disruption
Pushpesh Pant, Pradeep Rathore, Krishna kumar Dadsena, Bhaskar Shandilya
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study examines the performance effect of working capital for a large sample of Indian manufacturing firms in light of supply chain disruption, i.e. the COVID-19 pandemic.

This study is based on secondary data collected from the Prowess database on Indian manufacturing firms listed on the Bombay Stock Exchange (BSE) 500. Panel data regression analyses are used to estimate all models. Moreover, this study has employed robust standard errors to consider for heteroscedasticity concerns.

The results challenge the current notion of working capital investment and reveal that higher working capital has a positive and significant impact on firm performance. Further, it highlights that Indian manufacturing firms suffered financially post-COVID-19 as they significantly lack the working capital to run day-to-day operations.

This research contributes to the scant literature by examining the association between working capital financing and firm performance in light of the COVID-19 pandemic, representing typical developing economies like India.

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Working capital and firm performance: role of COVID-19 disruption10.1108/IJPPM-07-2022-0328International Journal of Productivity and Performance Management2023-05-30© 2023 Emerald Publishing LimitedPushpesh PantPradeep RathoreKrishna kumar DadsenaBhaskar ShandilyaInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-05-3010.1108/IJPPM-07-2022-0328https://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0328/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Analyzing blockchain-based supply chain resilience strategies: resource-based perspectivehttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0330/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis research tries to find the blockchain-based resilience strategies that can help the supply chains of micro, small, and medium-sized enterprises (MSMEs) to recover from the disruptions and work effectively in a resource-based view perspective. Eight broad strategies and 32 sub-strategies are identified from the literature review. Delphi study was carried out, and detailed discussion with 16 experts helped in finalizing these strategies. Further, the best-worst method (BWM) prioritized these strategies. The findings suggests that “building social capital,” improving “coordination capabilities,” “sensitivity towards market,” “flexibility in process and production,” “reduction in process and lead time,”and “having a resource efficiency and redundancy” are the top strategies on which the top management should focus to overcome the situations of disruptions and enhance performance of MSMEs. The blockchain-based strategies will enable the companies in tracing the products from the company to customers. Further, the customers will be able to identify their manufacturers, the raw materials used in manufacturing, and the life and quality of raw used materials. Altogether the textile industry will become more sensitive toward environmental practices. The previous research has not identified and evaluated the blockchain-based resilience strategies, and therefore this study tries to fill this gap. This study used a smaller sample from the experts, so the results may vary if the larger data set is used and hypothesis testing can be done.Analyzing blockchain-based supply chain resilience strategies: resource-based perspective
Ramji Nagariya, Subhodeep Mukherjee, Manish Mohan Baral, Venkataiah Chittipaka
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This research tries to find the blockchain-based resilience strategies that can help the supply chains of micro, small, and medium-sized enterprises (MSMEs) to recover from the disruptions and work effectively in a resource-based view perspective.

Eight broad strategies and 32 sub-strategies are identified from the literature review. Delphi study was carried out, and detailed discussion with 16 experts helped in finalizing these strategies. Further, the best-worst method (BWM) prioritized these strategies.

The findings suggests that “building social capital,” improving “coordination capabilities,” “sensitivity towards market,” “flexibility in process and production,” “reduction in process and lead time,”and “having a resource efficiency and redundancy” are the top strategies on which the top management should focus to overcome the situations of disruptions and enhance performance of MSMEs.

The blockchain-based strategies will enable the companies in tracing the products from the company to customers. Further, the customers will be able to identify their manufacturers, the raw materials used in manufacturing, and the life and quality of raw used materials. Altogether the textile industry will become more sensitive toward environmental practices.

The previous research has not identified and evaluated the blockchain-based resilience strategies, and therefore this study tries to fill this gap. This study used a smaller sample from the experts, so the results may vary if the larger data set is used and hypothesis testing can be done.

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Analyzing blockchain-based supply chain resilience strategies: resource-based perspective10.1108/IJPPM-07-2022-0330International Journal of Productivity and Performance Management2023-05-22© 2023 Emerald Publishing LimitedRamji NagariyaSubhodeep MukherjeeManish Mohan BaralVenkataiah ChittipakaInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-05-2210.1108/IJPPM-07-2022-0330https://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0330/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Performance reporting in the healthcare sector: evidence from Italian healthcare organisationshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0341/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe present research aims to understand the performance disclosure levels provided by Italian healthcare organisations (HCOs). The authors conducted this study to assess the transparency of HCOs' performance reporting processes by examining the amount and the type of information disclosed in Annual Performance Reports (APRs). The present study uses a qualitative research methodology based on manual content analysis. The APRs of a sample of 171 Italian public HCOs were analysed. Results evidence that the APRs provide a sufficient level of disclosure of performance information, putting high attention on the epidemiological conditions; however, the APRs do not present a strong information function for stakeholders' decision-making purposes. The Italian HCOs APRs are not easily understandable because the APRs are not very concise and present information mainly in discursive terms with limited graphic support. To the best of the authors' knowledge, this is the first research investigating both the extent and type of performance information reported by Italian HCOs in the APRs, considering the particular contextual conditions caused by the most significant challenge the healthcare (HC) sector has faced in recent years: the epidemiological crisis of the coronavirus disease 2019 (COVID-19). The study also explores whether APRs are currently used by HCOs as a merely regulatory requirement or as an information tool for accountability and decision-making purposes.Performance reporting in the healthcare sector: evidence from Italian healthcare organisations
Natalia Aversano, Diana Ferullo, Giuseppe Nicolò, Nadia Ardito
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The present research aims to understand the performance disclosure levels provided by Italian healthcare organisations (HCOs). The authors conducted this study to assess the transparency of HCOs' performance reporting processes by examining the amount and the type of information disclosed in Annual Performance Reports (APRs).

The present study uses a qualitative research methodology based on manual content analysis. The APRs of a sample of 171 Italian public HCOs were analysed.

Results evidence that the APRs provide a sufficient level of disclosure of performance information, putting high attention on the epidemiological conditions; however, the APRs do not present a strong information function for stakeholders' decision-making purposes. The Italian HCOs APRs are not easily understandable because the APRs are not very concise and present information mainly in discursive terms with limited graphic support.

To the best of the authors' knowledge, this is the first research investigating both the extent and type of performance information reported by Italian HCOs in the APRs, considering the particular contextual conditions caused by the most significant challenge the healthcare (HC) sector has faced in recent years: the epidemiological crisis of the coronavirus disease 2019 (COVID-19). The study also explores whether APRs are currently used by HCOs as a merely regulatory requirement or as an information tool for accountability and decision-making purposes.

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Performance reporting in the healthcare sector: evidence from Italian healthcare organisations10.1108/IJPPM-07-2022-0341International Journal of Productivity and Performance Management2023-05-30© 2023 Emerald Publishing LimitedNatalia AversanoDiana FerulloGiuseppe NicolòNadia ArditoInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-05-3010.1108/IJPPM-07-2022-0341https://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0341/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Operational space efficiency (OpSE): a structured metric to evaluate the efficient use of space in industrial workstationshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0362/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper proposes a new metric, named Operational Space Efficiency (OpSE), intended to diagnose and quantify the inefficient use of floor space for stocking materials in industrial workstations. OpSE presents a formulation analogous to the well-known Overall Equipment Effectiveness and can be obtained as the product of three distinct indicators: Standard Compliance Effectiveness, Standards Selection Effectiveness and Design Space-usage Effectiveness. This indicator scrutinizes how usefully floor space in workstations is used to temporarily stock materials in the form of raw materials, semi-finished products, parts and components. It is suited for analyzing fixed-position layouts as well as product layouts typical of repetitive manufacturing settings, such as assembly lines in the automotive sector. The proposed indicator leverages an appropriate loss structure that features those factors affecting floor space utilization in workstations with regard to supplying and stocking materials. An Italian manufacturer in the field of electro-technology was used as an industrial case study for the application of the methodology. The application shows how the three indicators work in practice, the effectiveness of OpSE and the methodology as a whole, in diagnosing floor space usage inefficiencies and in properly addressing improvement actions of the internal logistics in industrial settings. The paper scrutinizes some important Key Performance Indicators (KPIs) dealing with space usage efficiency and identifies some significant drawbacks. Then it suggests a new, inclusive structure of losses and a KPI that not only measures efficiency but also allows to identify viable countermeasures.Operational space efficiency (OpSE): a structured metric to evaluate the efficient use of space in industrial workstations
Marcello Braglia, Mosè Gallo, Leonardo Marrazzini, Liberatina Carmela Santillo
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper proposes a new metric, named Operational Space Efficiency (OpSE), intended to diagnose and quantify the inefficient use of floor space for stocking materials in industrial workstations. OpSE presents a formulation analogous to the well-known Overall Equipment Effectiveness and can be obtained as the product of three distinct indicators: Standard Compliance Effectiveness, Standards Selection Effectiveness and Design Space-usage Effectiveness.

This indicator scrutinizes how usefully floor space in workstations is used to temporarily stock materials in the form of raw materials, semi-finished products, parts and components. It is suited for analyzing fixed-position layouts as well as product layouts typical of repetitive manufacturing settings, such as assembly lines in the automotive sector. The proposed indicator leverages an appropriate loss structure that features those factors affecting floor space utilization in workstations with regard to supplying and stocking materials.

An Italian manufacturer in the field of electro-technology was used as an industrial case study for the application of the methodology. The application shows how the three indicators work in practice, the effectiveness of OpSE and the methodology as a whole, in diagnosing floor space usage inefficiencies and in properly addressing improvement actions of the internal logistics in industrial settings.

The paper scrutinizes some important Key Performance Indicators (KPIs) dealing with space usage efficiency and identifies some significant drawbacks. Then it suggests a new, inclusive structure of losses and a KPI that not only measures efficiency but also allows to identify viable countermeasures.

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Operational space efficiency (OpSE): a structured metric to evaluate the efficient use of space in industrial workstations10.1108/IJPPM-07-2022-0362International Journal of Productivity and Performance Management2023-05-12© 2023 Emerald Publishing LimitedMarcello BragliaMosè GalloLeonardo MarrazziniLiberatina Carmela SantilloInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-05-1210.1108/IJPPM-07-2022-0362https://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0362/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Strategic leadership and team innovation: a qualitative study from the lens of leader–member exchangehttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0372/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to investigate the factors influencing team innovation from the perspective of strategic leaders. The study draws from the leader–member exchange (LMX) theory to propose that the quality of exchange the leaders perceive with the team members may provide a useful cue to identify the key elements and processes that may help drive team innovation. A qualitative study using a hybrid approach was used, and a thematic analysis was performed. The data were based on 25 interviews collected from strategic leaders using the long interview technique. The findings revealed themes and factors influencing innovation orientation among leaders and team members. Five themes were identified, namely modeling leadership behavior, autonomy and psychological safety for teams, organizational structure and technology, innovation and the decision-making process and innovation during times of uncertainty. Because of the purposefully chosen sample of only leaders who were involved in the innovation process, the research results may lack generalizability. Therefore, researchers are encouraged to corroborate the finding using a sample of teams involved in the innovation process. A conceptual model is proposed with guidance for implementing innovation decisions and strategies in practice. While the strategic leadership and team innovation literature emphasizes the interaction between leaders and team members, research on how these interactions unfold is still nascent. This paper fulfills these needs from a strategic leader’s perspective.Strategic leadership and team innovation: a qualitative study from the lens of leader–member exchange
Anjali Singh, Sumi Jha
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to investigate the factors influencing team innovation from the perspective of strategic leaders. The study draws from the leader–member exchange (LMX) theory to propose that the quality of exchange the leaders perceive with the team members may provide a useful cue to identify the key elements and processes that may help drive team innovation.

A qualitative study using a hybrid approach was used, and a thematic analysis was performed. The data were based on 25 interviews collected from strategic leaders using the long interview technique.

The findings revealed themes and factors influencing innovation orientation among leaders and team members. Five themes were identified, namely modeling leadership behavior, autonomy and psychological safety for teams, organizational structure and technology, innovation and the decision-making process and innovation during times of uncertainty.

Because of the purposefully chosen sample of only leaders who were involved in the innovation process, the research results may lack generalizability. Therefore, researchers are encouraged to corroborate the finding using a sample of teams involved in the innovation process.

A conceptual model is proposed with guidance for implementing innovation decisions and strategies in practice.

While the strategic leadership and team innovation literature emphasizes the interaction between leaders and team members, research on how these interactions unfold is still nascent. This paper fulfills these needs from a strategic leader’s perspective.

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Strategic leadership and team innovation: a qualitative study from the lens of leader–member exchange10.1108/IJPPM-07-2022-0372International Journal of Productivity and Performance Management2023-12-14© 2023 Emerald Publishing LimitedAnjali SinghSumi JhaInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-1410.1108/IJPPM-07-2022-0372https://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2022-0372/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Achieving carbon neutrality for the improvement of the business performance: a systematic literature review and future research directionshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2023-0332/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestWith the change in climate and increased pollution, there has been a need to reduce environmental carbon emissions. This research aims to develop a framework for reducing environmental carbon footprints to improve business performance. This study uses Scientific Procedures and Rationales for the Systematic Literature Reviews (SPAR-4-SLR) approach. Articles are searched in the Scopus database using various keywords and their combinations. It resulted in 651 articles initially. After applying different screening criteria, 61 articles were considered for the final study. This study provided four themes and sub-themes within each category. This research also used theories, methodologies and context (TMC) framework to provide future research questions. This study used the antecedents, decisions and outcomes (ADO) framework for synthesising the findings. The ADO framework will help to achieve carbon neutrality and improve firms' supply chain (SC) performance. This study provides theoretical implications by highlighting the various theories that can be used in future research. This study also states the practical implications for the achievement of carbon neutrality by the firms. This study contributes to the literature linking carbon neutrality with business performance.Achieving carbon neutrality for the improvement of the business performance: a systematic literature review and future research directions
Subhodeep Mukherjee, Manish Mohan Baral, Rajesh Kumar Singh, Venkataiah Chittipaka, Sachin S. Kamble
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

With the change in climate and increased pollution, there has been a need to reduce environmental carbon emissions. This research aims to develop a framework for reducing environmental carbon footprints to improve business performance.

This study uses Scientific Procedures and Rationales for the Systematic Literature Reviews (SPAR-4-SLR) approach. Articles are searched in the Scopus database using various keywords and their combinations. It resulted in 651 articles initially. After applying different screening criteria, 61 articles were considered for the final study.

This study provided four themes and sub-themes within each category. This research also used theories, methodologies and context (TMC) framework to provide future research questions. This study used the antecedents, decisions and outcomes (ADO) framework for synthesising the findings. The ADO framework will help to achieve carbon neutrality and improve firms' supply chain (SC) performance.

This study provides theoretical implications by highlighting the various theories that can be used in future research. This study also states the practical implications for the achievement of carbon neutrality by the firms.

This study contributes to the literature linking carbon neutrality with business performance.

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Achieving carbon neutrality for the improvement of the business performance: a systematic literature review and future research directions10.1108/IJPPM-07-2023-0332International Journal of Productivity and Performance Management2023-12-22© 2023 Emerald Publishing LimitedSubhodeep MukherjeeManish Mohan BaralRajesh Kumar SinghVenkataiah ChittipakaSachin S. KambleInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-2210.1108/IJPPM-07-2023-0332https://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2023-0332/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Roles of lean learners for successful lean implementation in the construction industry: a force-directed graphhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2023-0346/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe proliferation of lean principles in the construction industry is offset by the enduring uncertainty among industry stakeholders regarding their respective roles in lean implementation. This uncertainty is further compounded by the scarcity of empirical investigations in this area. Consequently, this study undertakes the task of bridging this knowledge gap by identifying the critical roles of lean learners and their indispensable contributions to achieving successful lean implementation. A qualitative exploratory approach informed by an interpretivism perspective was adopted. The case study strategy was employed to gather data from three contracting organisations that had implemented lean practices. Empirical data was collected through in-depth semi-structured interviews with fifteen industry experts and complemented by document reviews. To analyse the data, a code-based content analysis approach was employed using NVivo software, while Power BI software was utilised to develop a comprehensive force-directed graph visualisation. The research findings substantiated nine lean learners and unveiled a set of seventy-three roles associated with them. The force-directed graph facilitated the identification of lean learners and their connections to the emerged roles. Notably, the graph highlighted the pivotal role played by project managers and internal lean trainers in ensuring the success of lean implementation, surpassing the contributions of other lean learners. The implications of findings extend to industry professionals seeking to establish a robust lean learning framework to expedite lean implementation within the construction sector. This study not only provides a comprehensive definition of lean learners’ roles but also transcends specific construction types, making it a significant catalyst for global impact.Roles of lean learners for successful lean implementation in the construction industry: a force-directed graph
Agana Parameswaran, K.A.T.O. Ranadewa, Akila Pramodh Rathnasinghe
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The proliferation of lean principles in the construction industry is offset by the enduring uncertainty among industry stakeholders regarding their respective roles in lean implementation. This uncertainty is further compounded by the scarcity of empirical investigations in this area. Consequently, this study undertakes the task of bridging this knowledge gap by identifying the critical roles of lean learners and their indispensable contributions to achieving successful lean implementation.

A qualitative exploratory approach informed by an interpretivism perspective was adopted. The case study strategy was employed to gather data from three contracting organisations that had implemented lean practices. Empirical data was collected through in-depth semi-structured interviews with fifteen industry experts and complemented by document reviews. To analyse the data, a code-based content analysis approach was employed using NVivo software, while Power BI software was utilised to develop a comprehensive force-directed graph visualisation.

The research findings substantiated nine lean learners and unveiled a set of seventy-three roles associated with them. The force-directed graph facilitated the identification of lean learners and their connections to the emerged roles. Notably, the graph highlighted the pivotal role played by project managers and internal lean trainers in ensuring the success of lean implementation, surpassing the contributions of other lean learners.

The implications of findings extend to industry professionals seeking to establish a robust lean learning framework to expedite lean implementation within the construction sector. This study not only provides a comprehensive definition of lean learners’ roles but also transcends specific construction types, making it a significant catalyst for global impact.

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Roles of lean learners for successful lean implementation in the construction industry: a force-directed graph10.1108/IJPPM-07-2023-0346International Journal of Productivity and Performance Management2024-02-16© 2024 Emerald Publishing LimitedAgana ParameswaranK.A.T.O. RanadewaAkila Pramodh RathnasingheInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-02-1610.1108/IJPPM-07-2023-0346https://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2023-0346/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Organization agility: a literature review and research agendahttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2023-0383/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this literature review paper is to explore the concept of organization agility and its relevance in today's dynamic business environment. By conducting an in-depth review of existing academic and industry literature on organization agility, this study aims to identify the key factors that influence an organization's agility and the benefits and drawbacks associated with fostering agility. Through the technique of bibliometric analysis, we provide the growth trajectory of the field by identifying the publication trends, prominent authors and countries and most prolific journal publishing in the concerned domain. We also provide the intellectual structure of the organization agility research by identifying the prominent themes that have been worked upon till date. In addition, with the backing of the theories, contexts, characteristics and methodology (TCCM) framework, we identify the most frequently applied theories, constructs and methods in organization agility research and provide new avenues for future research by analyzing the most frequently used theories, methods, constructs and research contexts. With the ever-increasing ambiguity and need for change (why), organization agility serves as the organization's backbone. It acts as a springboard for the organization, an anchor point that remains constant while other functional aspects constantly fluctuate and change. Organization agility can be defined (what) as the ability of organizations to quickly respond to market needs by sensing, renewing, adapting and succeeding in a turbulent market. To summarize, organizational agility matters at three fundamental aspects (where): strategic level or the market capitalizing level, internal operational level and individual level. This paper is unique in the sense that it is the first comprehensive literature review in the field of organization agility research to use a hybrid methodology (bibliometric review with TCCMs).Organization agility: a literature review and research agenda
Jyoti Motwani, Aakanksha Katatria
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this literature review paper is to explore the concept of organization agility and its relevance in today's dynamic business environment. By conducting an in-depth review of existing academic and industry literature on organization agility, this study aims to identify the key factors that influence an organization's agility and the benefits and drawbacks associated with fostering agility.

Through the technique of bibliometric analysis, we provide the growth trajectory of the field by identifying the publication trends, prominent authors and countries and most prolific journal publishing in the concerned domain. We also provide the intellectual structure of the organization agility research by identifying the prominent themes that have been worked upon till date. In addition, with the backing of the theories, contexts, characteristics and methodology (TCCM) framework, we identify the most frequently applied theories, constructs and methods in organization agility research and provide new avenues for future research by analyzing the most frequently used theories, methods, constructs and research contexts.

With the ever-increasing ambiguity and need for change (why), organization agility serves as the organization's backbone. It acts as a springboard for the organization, an anchor point that remains constant while other functional aspects constantly fluctuate and change. Organization agility can be defined (what) as the ability of organizations to quickly respond to market needs by sensing, renewing, adapting and succeeding in a turbulent market. To summarize, organizational agility matters at three fundamental aspects (where): strategic level or the market capitalizing level, internal operational level and individual level.

This paper is unique in the sense that it is the first comprehensive literature review in the field of organization agility research to use a hybrid methodology (bibliometric review with TCCMs).

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Organization agility: a literature review and research agenda10.1108/IJPPM-07-2023-0383International Journal of Productivity and Performance Management2024-02-27© 2024 Emerald Publishing LimitedJyoti MotwaniAakanksha KatatriaInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-02-2710.1108/IJPPM-07-2023-0383https://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2023-0383/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Work engagement among higher education teachers: exploring the influence of human values and subjective well-beinghttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2023-0385/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn today’s competitive environment, understanding employee well-being and work engagement (WE) is crucial. This study explores the relationship between values, well-being and WE within positive organizational behavior (POB). The research aims to provide insights for promoting employee well-being and enhancing WE. Using a cross-sectional approach, three hundred and seventy-two teachers from higher education institutes in India participated by completing questionnaires. Covariance-based structural equation modeling (CB-SEM) was employed to examine the mediation effect. Human values i.e. benevolence (BE) and universalism (UN) significantly impacted teachers' WE. These relationships were mediated by positive emotions (PE), negative emotions (NE) and satisfaction with life (SWL). Interestingly, UN exhibited a positive relationship with PE and SWL and a negative relationship with NE. These findings contradict existing theories and may be attributed to India’s cultural aspects, particularly the concept of karma orientation. The quantitative results obtained through CB-SEM could be complemented by future qualitative studies. Employing longitudinal research might yield different results. Generalizing the findings to other populations requires caution. Institutions should prioritize human values in teacher recruitment and development to improve engagement. Promoting PE, managing NE and enhancing SWL can boost WE. Future research should explore mediation with other variables and use longitudinal studies to understand cultural impact and intervention strategies. The study contributes to knowledge on WE within positive organizational behavior by examining BE and UN. Additionally, exploring the mediating effect of PE, NE and SWL adds further value.Work engagement among higher education teachers: exploring the influence of human values and subjective well-being
Sreenu Telu, Rama Krishna Gupta Potnuru
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

In today’s competitive environment, understanding employee well-being and work engagement (WE) is crucial. This study explores the relationship between values, well-being and WE within positive organizational behavior (POB). The research aims to provide insights for promoting employee well-being and enhancing WE.

Using a cross-sectional approach, three hundred and seventy-two teachers from higher education institutes in India participated by completing questionnaires. Covariance-based structural equation modeling (CB-SEM) was employed to examine the mediation effect.

Human values i.e. benevolence (BE) and universalism (UN) significantly impacted teachers' WE. These relationships were mediated by positive emotions (PE), negative emotions (NE) and satisfaction with life (SWL). Interestingly, UN exhibited a positive relationship with PE and SWL and a negative relationship with NE. These findings contradict existing theories and may be attributed to India’s cultural aspects, particularly the concept of karma orientation.

The quantitative results obtained through CB-SEM could be complemented by future qualitative studies. Employing longitudinal research might yield different results. Generalizing the findings to other populations requires caution.

Institutions should prioritize human values in teacher recruitment and development to improve engagement. Promoting PE, managing NE and enhancing SWL can boost WE. Future research should explore mediation with other variables and use longitudinal studies to understand cultural impact and intervention strategies.

The study contributes to knowledge on WE within positive organizational behavior by examining BE and UN. Additionally, exploring the mediating effect of PE, NE and SWL adds further value.

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Work engagement among higher education teachers: exploring the influence of human values and subjective well-being10.1108/IJPPM-07-2023-0385International Journal of Productivity and Performance Management2024-02-16© 2024 Emerald Publishing LimitedSreenu TeluRama Krishna Gupta PotnuruInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-02-1610.1108/IJPPM-07-2023-0385https://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2023-0385/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Strategic drivers of innovation as a lever for the competitiveness of agribusiness to face COVID-19https://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2022-0381/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis work sought to analyze targeted innovation strategies used during the pandemic to maintain companies’ competitiveness. The methodology was a systematic literature review, analyzing how these factors can be used as leverage in decision-making and suggesting a framework tool. As a result, nine factors were identified as drivers to stimulate competitiveness, bringing insights to structure actions in times of crisis to support agribusiness. With this work, it is possible that other companies can base themselves and use the strategic drivers of innovation evidenced to remain competitive in the market during a period of crisis. As this is a systematic review of the literature, the application of a case study, for example, is a limitation, which could be a continuation of the work. As this is a systematic review of the literature, the application of a case study, for example, is a limitation, which could be a continuation of the work. This work has high value because it brings insights into strategic drivers of innovation that tend to leverage or maintain the competitiveness of agribusinesses in times of crisis. With the discussion carried out on the data obtained, it is possible that agribusinesses or other types of companies can be based for decision-making in a crisis scenario from innovative actions that generate competitive advantage.Strategic drivers of innovation as a lever for the competitiveness of agribusiness to face COVID-19
Alessandra Schopf da Silveira, Carmen Brum Rosa, Julio Cezar Mairesse Siluk
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This work sought to analyze targeted innovation strategies used during the pandemic to maintain companies’ competitiveness.

The methodology was a systematic literature review, analyzing how these factors can be used as leverage in decision-making and suggesting a framework tool.

As a result, nine factors were identified as drivers to stimulate competitiveness, bringing insights to structure actions in times of crisis to support agribusiness.

With this work, it is possible that other companies can base themselves and use the strategic drivers of innovation evidenced to remain competitive in the market during a period of crisis. As this is a systematic review of the literature, the application of a case study, for example, is a limitation, which could be a continuation of the work.

As this is a systematic review of the literature, the application of a case study, for example, is a limitation, which could be a continuation of the work.

This work has high value because it brings insights into strategic drivers of innovation that tend to leverage or maintain the competitiveness of agribusinesses in times of crisis. With the discussion carried out on the data obtained, it is possible that agribusinesses or other types of companies can be based for decision-making in a crisis scenario from innovative actions that generate competitive advantage.

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Strategic drivers of innovation as a lever for the competitiveness of agribusiness to face COVID-1910.1108/IJPPM-08-2022-0381International Journal of Productivity and Performance Management2024-03-28© 2024 Emerald Publishing LimitedAlessandra Schopf da SilveiraCarmen Brum RosaJulio Cezar Mairesse SilukInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-03-2810.1108/IJPPM-08-2022-0381https://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2022-0381/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Role of job satisfaction in microfinance institutions' performance: considering performance appraisal, training and developmenthttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2022-0384/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to examine the influence of training and development (TAD), including performance appraisal (PFA), on the performance of microfinance institutions in a developing economy. A random sampling drew 100 microfinance institutions in Ghana's Greater Accra Region. Then, a purposive sampling approach selected a cross-section of employees in these institutions. Finally, the data were collected from a sample of 367 respondents, such as managers, utilizing a survey questionnaire. Structural equation modeling (SEM) was used to test hypothesized relationships. The study results indicate that PFA has a statistically significant positive relationship with organizational performance, and this relationship is partially mediated by job satisfaction (JBS). Interestingly, the TAD process does not have a statistically significant positive relationship with organizational performance when JBS is present in the model. In fact, JBS fully mediates the relationship between TAD and organizational performance. The study is limited to microfinance in tiers two and three in Greater Accra city of Ghana and did not include the entire country. Although the city of Accra provides a generalized representation of the research, which can be replicated, some variables and results may be impacted if other tiers of microfinance organizations are incorporated. TAD, as well as PFA, enhance the performance of microfinance and can be utilized as tools for competitive advantage in small and medium-sized enterprises (SMEs) (e.g. microfinance institutions). The study accentuates the value of TAD, PFA and JBS in microfinance in a developing country like Ghana. This is an original study investigating the effect of TAD and PFA practices on the performance of SMEs in a developing country like Ghana. Also, the study analyses JBS as a mediation variable to performance using SEM, which advances the research methodology in this research field.Role of job satisfaction in microfinance institutions' performance: considering performance appraisal, training and development
Emelia Ohene Afriyie, Yan Jin, Mariama Yakubu, Iddrisu Awudu
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to examine the influence of training and development (TAD), including performance appraisal (PFA), on the performance of microfinance institutions in a developing economy.

A random sampling drew 100 microfinance institutions in Ghana's Greater Accra Region. Then, a purposive sampling approach selected a cross-section of employees in these institutions. Finally, the data were collected from a sample of 367 respondents, such as managers, utilizing a survey questionnaire. Structural equation modeling (SEM) was used to test hypothesized relationships.

The study results indicate that PFA has a statistically significant positive relationship with organizational performance, and this relationship is partially mediated by job satisfaction (JBS). Interestingly, the TAD process does not have a statistically significant positive relationship with organizational performance when JBS is present in the model. In fact, JBS fully mediates the relationship between TAD and organizational performance.

The study is limited to microfinance in tiers two and three in Greater Accra city of Ghana and did not include the entire country. Although the city of Accra provides a generalized representation of the research, which can be replicated, some variables and results may be impacted if other tiers of microfinance organizations are incorporated.

TAD, as well as PFA, enhance the performance of microfinance and can be utilized as tools for competitive advantage in small and medium-sized enterprises (SMEs) (e.g. microfinance institutions). The study accentuates the value of TAD, PFA and JBS in microfinance in a developing country like Ghana.

This is an original study investigating the effect of TAD and PFA practices on the performance of SMEs in a developing country like Ghana. Also, the study analyses JBS as a mediation variable to performance using SEM, which advances the research methodology in this research field.

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Role of job satisfaction in microfinance institutions' performance: considering performance appraisal, training and development10.1108/IJPPM-08-2022-0384International Journal of Productivity and Performance Management2023-09-25© 2023 Emerald Publishing LimitedEmelia Ohene AfriyieYan JinMariama YakubuIddrisu AwuduInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-09-2510.1108/IJPPM-08-2022-0384https://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2022-0384/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
High-performance work systems and employee attitudes: evidence from Indian healthcare industryhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2022-0393/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBy following the “employee-centric” approach, this study aims at identifying the impact of high-performance work systems (HPWS) on specific employee attitudinal outcomes such as work engagement, job satisfaction and affective commitment in the Indian healthcare industry. The target population for this study includes the nurses working in large private multi-specialty tertiary care hospitals in India. Partial Least Squares Structural Equation Modelling (PLS-SEM) techniques are used on a sample of 152 nurses working in two large specialty hospitals. In the Indian healthcare industry context, the nurse's perception of HPWS has shown a significant positive effect on their attitudinal variables such as work engagement, job satisfaction and affective commitment. When checked for mediation of work engagement and job satisfaction variables in HPWS – affective commitment relationship, nurse's job satisfaction partially mediated the relationship, but nurse's work engagement has shown no mediation effect. This is one of the pioneering studies conducted in the Indian healthcare industry context, especially on the nurse's sample in identifying the impact of high-performance work systems on their attitudinal outcomes. Underscoring the paucity of HPWS research in the Indian healthcare industry, this study's findings will be an addition to the HPWS literature and also to the nursing research in the Indian healthcare settings.High-performance work systems and employee attitudes: evidence from Indian healthcare industry
Karthik Padamata, Rama Devi Vangapandu
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

By following the “employee-centric” approach, this study aims at identifying the impact of high-performance work systems (HPWS) on specific employee attitudinal outcomes such as work engagement, job satisfaction and affective commitment in the Indian healthcare industry.

The target population for this study includes the nurses working in large private multi-specialty tertiary care hospitals in India. Partial Least Squares Structural Equation Modelling (PLS-SEM) techniques are used on a sample of 152 nurses working in two large specialty hospitals.

In the Indian healthcare industry context, the nurse's perception of HPWS has shown a significant positive effect on their attitudinal variables such as work engagement, job satisfaction and affective commitment. When checked for mediation of work engagement and job satisfaction variables in HPWS – affective commitment relationship, nurse's job satisfaction partially mediated the relationship, but nurse's work engagement has shown no mediation effect.

This is one of the pioneering studies conducted in the Indian healthcare industry context, especially on the nurse's sample in identifying the impact of high-performance work systems on their attitudinal outcomes. Underscoring the paucity of HPWS research in the Indian healthcare industry, this study's findings will be an addition to the HPWS literature and also to the nursing research in the Indian healthcare settings.

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High-performance work systems and employee attitudes: evidence from Indian healthcare industry10.1108/IJPPM-08-2022-0393International Journal of Productivity and Performance Management2023-08-03© 2023 Emerald Publishing LimitedKarthik PadamataRama Devi VangapanduInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-08-0310.1108/IJPPM-08-2022-0393https://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2022-0393/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Impact of ISO 14001 and ISO 9001 adoption on corporate performance: evidence on a bank-based systemhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2022-0398/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to analyze the impact of the adoption of ISO 14001 and ISO 9001 on the performance of Portuguese companies. The sample includes the companies listed on Euronext Lisbon, with economic, financial and specific information – the specific being environmental information and quality information – for the period between 2015 and 2019, which corresponds to the post-Troika period when some economic growth started to be witnessed. The specific information of each area is translated into the environmental certification by the ISO 14001 standard, the quality certification by the ISO 9001 standard, and sustainability reports. To achieve this aim, four variables were used as a measure of the companies' performance, Return on Assets (ROA), Return on Equity (ROE); Tobin's Q and EBITDA Margin. With this data, different panel models were tested to validate if ISO 9001 and ISO 14001 certifications impact Portuguese listed companies performance. Specifically, the authors have used the Generalized Method of Moments, GMM-System, an estimation method proposed by Arellano and Bover (1995) and Blundell and Bond (1998). The results show that, in general, the environment and quality variables fail to explain the dependent variables, that is, ISO certifications do not provide positive or negative variations in the performance of companies, suggesting that they are not yet as much for civil society, as well as for current or potential shareholders. When used as an independent variable, certification according to the ISO 14001 or 9001 standards, negative and significant oscillations were verified in the dependent variable, MgEBITDA, suggesting that only for managers this variable is determinant, but with a negative impact, given the high costs, it entails without pressure from other stakeholders. This study is the first to analyze the impact of the adoption of ISO 14001 and ISO 9001 on Portuguese companies' performance. This empirical study aims to show all investors, managers, regulators and civil society itself the long path that still needs to be taken toward sustainability.Impact of ISO 14001 and ISO 9001 adoption on corporate performance: evidence on a bank-based system
Maria Elisabete Duarte Neves, Sofia Reis, Pedro Reis, António Gomes Dias
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to analyze the impact of the adoption of ISO 14001 and ISO 9001 on the performance of Portuguese companies. The sample includes the companies listed on Euronext Lisbon, with economic, financial and specific information – the specific being environmental information and quality information – for the period between 2015 and 2019, which corresponds to the post-Troika period when some economic growth started to be witnessed. The specific information of each area is translated into the environmental certification by the ISO 14001 standard, the quality certification by the ISO 9001 standard, and sustainability reports.

To achieve this aim, four variables were used as a measure of the companies' performance, Return on Assets (ROA), Return on Equity (ROE); Tobin's Q and EBITDA Margin. With this data, different panel models were tested to validate if ISO 9001 and ISO 14001 certifications impact Portuguese listed companies performance. Specifically, the authors have used the Generalized Method of Moments, GMM-System, an estimation method proposed by Arellano and Bover (1995) and Blundell and Bond (1998).

The results show that, in general, the environment and quality variables fail to explain the dependent variables, that is, ISO certifications do not provide positive or negative variations in the performance of companies, suggesting that they are not yet as much for civil society, as well as for current or potential shareholders. When used as an independent variable, certification according to the ISO 14001 or 9001 standards, negative and significant oscillations were verified in the dependent variable, MgEBITDA, suggesting that only for managers this variable is determinant, but with a negative impact, given the high costs, it entails without pressure from other stakeholders.

This study is the first to analyze the impact of the adoption of ISO 14001 and ISO 9001 on Portuguese companies' performance. This empirical study aims to show all investors, managers, regulators and civil society itself the long path that still needs to be taken toward sustainability.

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Impact of ISO 14001 and ISO 9001 adoption on corporate performance: evidence on a bank-based system10.1108/IJPPM-08-2022-0398International Journal of Productivity and Performance Management2023-08-08© 2023 Emerald Publishing LimitedMaria Elisabete Duarte NevesSofia ReisPedro ReisAntónio Gomes DiasInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-08-0810.1108/IJPPM-08-2022-0398https://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2022-0398/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Complaint management: comparison between traditional and digital banks and the benefits of using management systems for improvementhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2022-0430/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper compares traditional and digital banks in nine categories of complaints and provides insights to improve complaint management performance. A sample of the major Brazilian banks was defined, with four traditional and four digital banks. The grey relational analysis (GRA) method was applied as an analytical tool to compare the most frequent complaints of traditional and digital banks. The most critical complaints identified were considered to discuss potential improvements in complaint management using quality and service management system concepts. The GRA method enabled the development of a ranking of nine complaint categories, considering the uncertainty involved in the data and differentiating between traditional and digital banks. The most critical complaint categories, regardless of business model, were “unauthorized charges” and “poor service,” which were ranked first and second in the frequency rankings. Traditional and digital banks differed the most in the complaint category “unfair charge,” ranking third and eighth in the rankings, respectively. Managers from traditional and digital banks can improve complaint management performance by applying ISO 9001 and ISO 20000 concepts such as incident, problem, change, service level, availability, capacity, information technology service continuity and financial management. The study's findings can help bank managers improve service levels in the face of technological competition. Improving these organizations is an important factor for developing countries such as Brazil. This paper reveals the differences between two business models regarding complaint management. It also considers a methodological approach to include the uncertainty related to customers' perception and subjectivity inherent to complaints.Complaint management: comparison between traditional and digital banks and the benefits of using management systems for improvement
Pedro G.C. Pio, Tiago Sigahi, Izabela Simon Rampasso, Eduardo Guilherme Satolo, Milena Pavan Serafim, Osvaldo L.G. Quelhas, Walter Leal Filho, Rosley Anholon
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper compares traditional and digital banks in nine categories of complaints and provides insights to improve complaint management performance.

A sample of the major Brazilian banks was defined, with four traditional and four digital banks. The grey relational analysis (GRA) method was applied as an analytical tool to compare the most frequent complaints of traditional and digital banks. The most critical complaints identified were considered to discuss potential improvements in complaint management using quality and service management system concepts.

The GRA method enabled the development of a ranking of nine complaint categories, considering the uncertainty involved in the data and differentiating between traditional and digital banks. The most critical complaint categories, regardless of business model, were “unauthorized charges” and “poor service,” which were ranked first and second in the frequency rankings. Traditional and digital banks differed the most in the complaint category “unfair charge,” ranking third and eighth in the rankings, respectively.

Managers from traditional and digital banks can improve complaint management performance by applying ISO 9001 and ISO 20000 concepts such as incident, problem, change, service level, availability, capacity, information technology service continuity and financial management.

The study's findings can help bank managers improve service levels in the face of technological competition. Improving these organizations is an important factor for developing countries such as Brazil.

This paper reveals the differences between two business models regarding complaint management. It also considers a methodological approach to include the uncertainty related to customers' perception and subjectivity inherent to complaints.

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Complaint management: comparison between traditional and digital banks and the benefits of using management systems for improvement10.1108/IJPPM-08-2022-0430International Journal of Productivity and Performance Management2023-05-15© 2023 Emerald Publishing LimitedPedro G.C. PioTiago SigahiIzabela Simon RampassoEduardo Guilherme SatoloMilena Pavan SerafimOsvaldo L.G. QuelhasWalter Leal FilhoRosley AnholonInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-05-1510.1108/IJPPM-08-2022-0430https://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2022-0430/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Studying research in balanced scorecard over the years in performance management systems: a bibliometric analysishttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2023-0416/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSince the introduction of balanced scorecard by Kaplan and Norton in 1992, it garnered considerable research and practice attention across disciplines. Using bibliometric analysis, this study examines trends in balanced scorecard research in last 20 years and identifies future areas of research. The Web of Science database was used to extract research papers from the 2003 to 2023 period with “Balanced Scorecard” as topic. The final sample consisted of 445 articles. Trends and patterns were analyzed using bibliometric analysis through research profiling and thematic analysis. The findings reveal that BSC, spanning across disciplines, including business and operations, has enriched the theory and practice of BSC research. Analytical and survey methods were more prevalent than primary studies. Scholars from the USA and the UK have made noteworthy contributions to balanced scorecard research. Emerging themes include integrating human resources, sustainability, subjectivity in performance evaluation and non-financial performance indicators in BSC for better strategic decision-making. The study would inspire researchers to generate new research questions and hypotheses and help in identifying gaps in the current knowledge base and areas where further investigation is needed. Managers would gain useful insights into performance management by studying the BSC research evolution to find a fit for modern-day industry needs. The authors’ contribution fills the void by providing useful account of extent research over last 20 years using bibliometric analysis and motivate future research directions.Studying research in balanced scorecard over the years in performance management systems: a bibliometric analysis
Vishakha Jaiswal, Keyur Thaker
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Since the introduction of balanced scorecard by Kaplan and Norton in 1992, it garnered considerable research and practice attention across disciplines. Using bibliometric analysis, this study examines trends in balanced scorecard research in last 20 years and identifies future areas of research.

The Web of Science database was used to extract research papers from the 2003 to 2023 period with “Balanced Scorecard” as topic. The final sample consisted of 445 articles. Trends and patterns were analyzed using bibliometric analysis through research profiling and thematic analysis.

The findings reveal that BSC, spanning across disciplines, including business and operations, has enriched the theory and practice of BSC research. Analytical and survey methods were more prevalent than primary studies. Scholars from the USA and the UK have made noteworthy contributions to balanced scorecard research. Emerging themes include integrating human resources, sustainability, subjectivity in performance evaluation and non-financial performance indicators in BSC for better strategic decision-making.

The study would inspire researchers to generate new research questions and hypotheses and help in identifying gaps in the current knowledge base and areas where further investigation is needed. Managers would gain useful insights into performance management by studying the BSC research evolution to find a fit for modern-day industry needs.

The authors’ contribution fills the void by providing useful account of extent research over last 20 years using bibliometric analysis and motivate future research directions.

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Studying research in balanced scorecard over the years in performance management systems: a bibliometric analysis10.1108/IJPPM-08-2023-0416International Journal of Productivity and Performance Management2024-01-23© 2024 Emerald Publishing LimitedVishakha JaiswalKeyur ThakerInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-01-2310.1108/IJPPM-08-2023-0416https://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2023-0416/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Impact of inventory management on SME performance: a systematic reviewhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2023-0428/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestEffective inventory management is crucial for SMEs due to limited resources and higher risks like cash flow, storage space, and stockouts. Hence, the aim is to explore how technology and know-how can be integrated with inventory practices and impact operational performance. The basis of the analysis was collecting papers from a wide range of databases, which included Scopus, Web of Science, and Google Scholar. In the first phase of the process, a search string with as many as nine related keywords was used to obtain 175 papers. It further filtered them based on their titles and abstracts to retain 95 papers that were included for thorough analysis. The study introduced innovative methods of measuring inventory practices by exploring the impact of know-how. It is the first of its kind to identify and demonstrate how technical, technological, and behavioral know-how can influence inventory management practices and ultimately impact the performance of emerging SMEs. This study stands out for its comprehensive approach, which covers traditional and modern inventory management technologies in a single study. The study provides valuable insights into the interplay between technical, technological, and behavioral know-how in inventory management practices and their effects on the performance of emerging SMEs in Industry 5.0 in the light of RBV theory. The RBV theory and the Industry 5.0 paradigm are used in this study to explore how developing SMEs' inventory management practices influence their performance. This study investigates the effects of traditional and modern inventory management systems on business performance. Incorporating RBV theory with the Industry 5.0 framework investigates firm-specific resources and technological advances in the current industrial revolution. This unique technique advances the literature on inventory management and has industry implications.Impact of inventory management on SME performance: a systematic review
Rashmi Ranjan Panigrahi, Avinash K. Shrivastava, Sai Sudhakar Nudurupati
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Effective inventory management is crucial for SMEs due to limited resources and higher risks like cash flow, storage space, and stockouts. Hence, the aim is to explore how technology and know-how can be integrated with inventory practices and impact operational performance.

The basis of the analysis was collecting papers from a wide range of databases, which included Scopus, Web of Science, and Google Scholar. In the first phase of the process, a search string with as many as nine related keywords was used to obtain 175 papers. It further filtered them based on their titles and abstracts to retain 95 papers that were included for thorough analysis.

The study introduced innovative methods of measuring inventory practices by exploring the impact of know-how. It is the first of its kind to identify and demonstrate how technical, technological, and behavioral know-how can influence inventory management practices and ultimately impact the performance of emerging SMEs. This study stands out for its comprehensive approach, which covers traditional and modern inventory management technologies in a single study.

The study provides valuable insights into the interplay between technical, technological, and behavioral know-how in inventory management practices and their effects on the performance of emerging SMEs in Industry 5.0 in the light of RBV theory.

The RBV theory and the Industry 5.0 paradigm are used in this study to explore how developing SMEs' inventory management practices influence their performance. This study investigates the effects of traditional and modern inventory management systems on business performance. Incorporating RBV theory with the Industry 5.0 framework investigates firm-specific resources and technological advances in the current industrial revolution. This unique technique advances the literature on inventory management and has industry implications.

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Impact of inventory management on SME performance: a systematic review10.1108/IJPPM-08-2023-0428International Journal of Productivity and Performance Management2024-03-29© 2024 Emerald Publishing LimitedRashmi Ranjan PanigrahiAvinash K. ShrivastavaSai Sudhakar NudurupatiInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-03-2910.1108/IJPPM-08-2023-0428https://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2023-0428/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Exploring the mediating role of big data in the relationship between servant leadership and firm performance: insights from private hospitals in Indiahttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2023-0453/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study examines the relationship between servant leadership and its dimensions on firm performance, with big data playing the role of a mediator. Survey responses used for analysis in this study have been taken from business managers associated reputed private sector organizations in India. A conceptual model is proposed grounded to the Conservation of Resource Theory (COR). Structural equation modeling has been used to test the proposed model. Servant leadership significantly relates to firm performance, whereby Big Data is seen to play the role of a mediator. The results also indicate that none of the dimensions of servant leadership independently affect firm performance. The study adds to extant research by examining the mediating mechanism of Big Data in servant leadership and firm performance. It also suggests that each dimension of servant leadership gets reflected in overall servant leadership. Here it is important to note that Big Data analytics partially mediate the effectiveness of servant leadership.Exploring the mediating role of big data in the relationship between servant leadership and firm performance: insights from private hospitals in India
Anup Kumar, Vinit Singh Chauhan
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study examines the relationship between servant leadership and its dimensions on firm performance, with big data playing the role of a mediator.

Survey responses used for analysis in this study have been taken from business managers associated reputed private sector organizations in India. A conceptual model is proposed grounded to the Conservation of Resource Theory (COR). Structural equation modeling has been used to test the proposed model.

Servant leadership significantly relates to firm performance, whereby Big Data is seen to play the role of a mediator. The results also indicate that none of the dimensions of servant leadership independently affect firm performance.

The study adds to extant research by examining the mediating mechanism of Big Data in servant leadership and firm performance. It also suggests that each dimension of servant leadership gets reflected in overall servant leadership. Here it is important to note that Big Data analytics partially mediate the effectiveness of servant leadership.

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Exploring the mediating role of big data in the relationship between servant leadership and firm performance: insights from private hospitals in India10.1108/IJPPM-08-2023-0453International Journal of Productivity and Performance Management2024-02-22© 2024 Emerald Publishing LimitedAnup KumarVinit Singh ChauhanInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-02-2210.1108/IJPPM-08-2023-0453https://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2023-0453/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
A R&D productivity model to achieve self-sustainability for public funded/CSIR R&D laboratories, Indiahttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2022-0457/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe paper develops a model for enhancing R&D productivity for Indian public funded laboratories. The paper utilizes the productivity data of five Council of Scientific and Industrial Research (CSIR) laboratories for analysis and to form the constructs of the model. The weighted average method was employed for analyzing the rankings of survey respondents pertaining to the significant measures enhancing R&D involvement of researchers and significant non-R&D jobs. The authors have proposed a model of productivity. Various individual, organizational and environmental constructs related to the researchers working in the CSIR laboratories have been outlined that can enhance R&D productivity of researchers in Indian R&D laboratories. Partial Least Squares-Structural Equation Modeling (PLS-SEM) was used to find the predictability of the productivity model. The organizational factors have a crucial role in enhancing the R&D outputs of CSIR laboratories. The R&D productivity of researchers can be improved through implementing the constructs of the proposed model of productivity. The R&D productivity model can be adapted by the R&D laboratories to enhance researchers’ R&D involvement, increased R&D outputs and achieving self-sustenance in long run. The R&D laboratories can initiate exercises to explore the most relevant factors and measures to enhance R&D productivity of their researchers. The constructs of the model can function as a guideline to introduce the most preferable research policies in the laboratory for overall mutual growth of laboratory and the researchers. Hardly any studies have been found that have focused on finding the measures of enhancing R&D involvement of researchers and the influence of significant time-intensive jobs on researchers’ productivity.A R&D productivity model to achieve self-sustainability for public funded/CSIR R&D laboratories, India
Beena Kumari, Anuradha Madhukar, Sangeeta Sahney
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The paper develops a model for enhancing R&D productivity for Indian public funded laboratories. The paper utilizes the productivity data of five Council of Scientific and Industrial Research (CSIR) laboratories for analysis and to form the constructs of the model.

The weighted average method was employed for analyzing the rankings of survey respondents pertaining to the significant measures enhancing R&D involvement of researchers and significant non-R&D jobs. The authors have proposed a model of productivity. Various individual, organizational and environmental constructs related to the researchers working in the CSIR laboratories have been outlined that can enhance R&D productivity of researchers in Indian R&D laboratories. Partial Least Squares-Structural Equation Modeling (PLS-SEM) was used to find the predictability of the productivity model.

The organizational factors have a crucial role in enhancing the R&D outputs of CSIR laboratories. The R&D productivity of researchers can be improved through implementing the constructs of the proposed model of productivity.

The R&D productivity model can be adapted by the R&D laboratories to enhance researchers’ R&D involvement, increased R&D outputs and achieving self-sustenance in long run.

The R&D laboratories can initiate exercises to explore the most relevant factors and measures to enhance R&D productivity of their researchers. The constructs of the model can function as a guideline to introduce the most preferable research policies in the laboratory for overall mutual growth of laboratory and the researchers.

Hardly any studies have been found that have focused on finding the measures of enhancing R&D involvement of researchers and the influence of significant time-intensive jobs on researchers’ productivity.

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A R&D productivity model to achieve self-sustainability for public funded/CSIR R&D laboratories, India10.1108/IJPPM-09-2022-0457International Journal of Productivity and Performance Management2023-06-07© 2023 Emerald Publishing LimitedBeena KumariAnuradha MadhukarSangeeta SahneyInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-06-0710.1108/IJPPM-09-2022-0457https://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2022-0457/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Linking supply chain performance with organizational strategic performance – a review and research agendahttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2022-0461/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis article aims to comprehensively review the measurement and management of supply chain performance (SCP) and strategic performance (SP). It strives to identify integrable features regarding frameworks, measurement approaches, practices and emerging research issues in these areas to integrate SCP and SP for measuring and managing performance. It intends to develop a dynamic-integrated-performance-system by incorporating integrable aspects of SCP and SP to link these domains for organizational performance improvement. Using systematic-literature-review, this study analyzes 154 articles published in selected peer-reviewed international journals from 2000 to 2023 regarding SCP and SP. It assesses existing knowledge regarding research-design followed, challenging areas and imperatives in these critical business domains to investigate the prior conceptual, empirical, case study-based and literature-review-based articles. The study identifies integrable features regarding key theoretical and measurement frameworks, critical objectives, significant measures, effective practices for measuring and managing SCP and SP and emerging research issues common to these areas. The findings help develop a dynamic-integrated-performance-system that uses the theoretical lenses of resource-based-view/dynamic-capability-theory and adopts a comprehensive framework like DBSC (system-dynamic-model with BSC perspectives). It incorporates identified integrable measures and best practices to monitor, measure, manage and improve organizational performance for sustainable competitive advantage. The article reveals that earlier studies have overlooked analyzing SCP and SP integration aspects. From the theoretical viewpoint, the present SLR is unique in three ways: first, in investigating both the measurement and management of SCP and SP holistically; second, in identifying integrative features of these two; and third, in proposing a DIPS to link SCP and SP for performance improvement. The study reveals that existing literature has focused on measuring and managing SCP and SP in isolation without attempting a comprehensive and unified approach to integrate the respective domains. The present SLR adopts a holistic approach to link SCP and SP from SCM and strategic-management perspectives. The study proposes a dynamic-integrated-performance-system to measure, manage and improve performance in a unified method. This study provides SC and strategy practitioners with an understanding of strategy-performance pathways for achieving strategic objectives and executing risk mitigation initiatives to counter disruptions. It enables SC managers to comprehend SC practices and SCP leading to dynamic SC capabilities development. Operationalizing the proposed DIPS will help firms link SCP and SP, align operational SC practices with strategic sustainability and circularity objectives and meet sustainable development goals while benefiting social and environmental stakeholders. Assessing relationships and identifying a unified approach integrating SCP with SP have not been addressed earlier. This study's uniqueness is finding integrable features of SCP and SP and constructing a dynamic-integrated-performance-system to link these domains for achieving strategic competitiveness.Linking supply chain performance with organizational strategic performance – a review and research agenda
Saswati Tripathi, Siddhartha Shankar Roy
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This article aims to comprehensively review the measurement and management of supply chain performance (SCP) and strategic performance (SP). It strives to identify integrable features regarding frameworks, measurement approaches, practices and emerging research issues in these areas to integrate SCP and SP for measuring and managing performance. It intends to develop a dynamic-integrated-performance-system by incorporating integrable aspects of SCP and SP to link these domains for organizational performance improvement.

Using systematic-literature-review, this study analyzes 154 articles published in selected peer-reviewed international journals from 2000 to 2023 regarding SCP and SP. It assesses existing knowledge regarding research-design followed, challenging areas and imperatives in these critical business domains to investigate the prior conceptual, empirical, case study-based and literature-review-based articles.

The study identifies integrable features regarding key theoretical and measurement frameworks, critical objectives, significant measures, effective practices for measuring and managing SCP and SP and emerging research issues common to these areas. The findings help develop a dynamic-integrated-performance-system that uses the theoretical lenses of resource-based-view/dynamic-capability-theory and adopts a comprehensive framework like DBSC (system-dynamic-model with BSC perspectives). It incorporates identified integrable measures and best practices to monitor, measure, manage and improve organizational performance for sustainable competitive advantage. The article reveals that earlier studies have overlooked analyzing SCP and SP integration aspects.

From the theoretical viewpoint, the present SLR is unique in three ways: first, in investigating both the measurement and management of SCP and SP holistically; second, in identifying integrative features of these two; and third, in proposing a DIPS to link SCP and SP for performance improvement. The study reveals that existing literature has focused on measuring and managing SCP and SP in isolation without attempting a comprehensive and unified approach to integrate the respective domains. The present SLR adopts a holistic approach to link SCP and SP from SCM and strategic-management perspectives. The study proposes a dynamic-integrated-performance-system to measure, manage and improve performance in a unified method.

This study provides SC and strategy practitioners with an understanding of strategy-performance pathways for achieving strategic objectives and executing risk mitigation initiatives to counter disruptions. It enables SC managers to comprehend SC practices and SCP leading to dynamic SC capabilities development. Operationalizing the proposed DIPS will help firms link SCP and SP, align operational SC practices with strategic sustainability and circularity objectives and meet sustainable development goals while benefiting social and environmental stakeholders.

Assessing relationships and identifying a unified approach integrating SCP with SP have not been addressed earlier. This study's uniqueness is finding integrable features of SCP and SP and constructing a dynamic-integrated-performance-system to link these domains for achieving strategic competitiveness.

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Linking supply chain performance with organizational strategic performance – a review and research agenda10.1108/IJPPM-09-2022-0461International Journal of Productivity and Performance Management2023-11-08© 2023 Emerald Publishing LimitedSaswati TripathiSiddhartha Shankar RoyInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-11-0810.1108/IJPPM-09-2022-0461https://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2022-0461/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Compliance with government and firm's own policy, reverse logistics practices and firm environmental performancehttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2022-0463/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study examines how compliance with government and firm's own policy and reverse logistics practices relate with firm environmental performance. This study draws on insights from stakeholder theory, and follows a two-phase research approach. The first phase utilized an extended literature review that seeks to provide a qualitative and comprehensive understanding of the research problem. The 2001–2023 data was collected from the Web of Science and Scopus databases, complemented with Google Scholar. The second phase involved an empirical study—adopting a quantitative cross-sectional survey design with a self-administered questionnaire to validate the theoretical conceptualizations deriving from the literature review. The empirical data were collected from 203 food and beverages manufacturing firms in Uganda and analysed using the partial least squares structural equation modelling (PLS-SEM) approach. The study findings suggest that compliance with government policy positively influences firm environmental performance, both directly, and indirectly through fostering reverse logistics practices, and that the relationship between compliance with government policy and reverse logistics practices is contingent upon compliance with the focal firm's own policy. The study findings will enhance the theoretical and conceptual development of the ideas that underpin stakeholder theory and applications. The Ugandan government will come up with better mechanisms for enforcing compliance with policy regulating the application of reverse logistics practices. In addition, the study advances the use of multi-method approaches in investigating interesting research aspects requiring in-depth examination. However, considering the fact that the empirical study was conducted in a single country context, and focused on firms more or less from the same sub-sector, the findings of the study might not be generalizable globally. This study provides useful insights to logistics and supply chain managers involved in reverse logistics activities in food and beverages manufacturing firms. These managers can know how to leverage reverse logistics practices to enhance environmental performance of firms amidst environmental policies in the industry where they operate. This study contributes to the built body of knowledge in operations, logistics and supply chain management literature; understanding about reverse logistics practices as a mechanism through which compliance with government policy influences environmental performance of firms. The interaction between compliance with government policy and compliance with firm policy is essential in explaining the performance effects of reverse logistics practices. In addition, the study advances the use of multi-method approaches in investigating interesting research aspects requiring in-depth examination. Complementing extended literature review with and empirical research to investigate reverse logistics practices influences on firm environmental performance, and incorporating the role of policy in explaining this relationship should make considerable contribution. Besides, the study highlights important areas for future research.Compliance with government and firm's own policy, reverse logistics practices and firm environmental performance
Matthew Kalubanga, Winfred Mbekeka
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study examines how compliance with government and firm's own policy and reverse logistics practices relate with firm environmental performance.

This study draws on insights from stakeholder theory, and follows a two-phase research approach. The first phase utilized an extended literature review that seeks to provide a qualitative and comprehensive understanding of the research problem. The 2001–2023 data was collected from the Web of Science and Scopus databases, complemented with Google Scholar. The second phase involved an empirical study—adopting a quantitative cross-sectional survey design with a self-administered questionnaire to validate the theoretical conceptualizations deriving from the literature review. The empirical data were collected from 203 food and beverages manufacturing firms in Uganda and analysed using the partial least squares structural equation modelling (PLS-SEM) approach.

The study findings suggest that compliance with government policy positively influences firm environmental performance, both directly, and indirectly through fostering reverse logistics practices, and that the relationship between compliance with government policy and reverse logistics practices is contingent upon compliance with the focal firm's own policy.

The study findings will enhance the theoretical and conceptual development of the ideas that underpin stakeholder theory and applications. The Ugandan government will come up with better mechanisms for enforcing compliance with policy regulating the application of reverse logistics practices. In addition, the study advances the use of multi-method approaches in investigating interesting research aspects requiring in-depth examination. However, considering the fact that the empirical study was conducted in a single country context, and focused on firms more or less from the same sub-sector, the findings of the study might not be generalizable globally.

This study provides useful insights to logistics and supply chain managers involved in reverse logistics activities in food and beverages manufacturing firms. These managers can know how to leverage reverse logistics practices to enhance environmental performance of firms amidst environmental policies in the industry where they operate.

This study contributes to the built body of knowledge in operations, logistics and supply chain management literature; understanding about reverse logistics practices as a mechanism through which compliance with government policy influences environmental performance of firms. The interaction between compliance with government policy and compliance with firm policy is essential in explaining the performance effects of reverse logistics practices. In addition, the study advances the use of multi-method approaches in investigating interesting research aspects requiring in-depth examination. Complementing extended literature review with and empirical research to investigate reverse logistics practices influences on firm environmental performance, and incorporating the role of policy in explaining this relationship should make considerable contribution. Besides, the study highlights important areas for future research.

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Compliance with government and firm's own policy, reverse logistics practices and firm environmental performance10.1108/IJPPM-09-2022-0463International Journal of Productivity and Performance Management2023-06-27© 2023 Emerald Publishing LimitedMatthew KalubangaWinfred MbekekaInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-06-2710.1108/IJPPM-09-2022-0463https://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2022-0463/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Investigating the relationship between supply chain maturity and performance: an emerging market studyhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2022-0477/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe current research aims to investigate the relationship between supply chain (SC) processes maturity and SC performance in the context of an emerging market (i.e. Morocco). Based on the SCOR model, the authors propose and test a thorough conceptual framework in which information systems moderates the relationship between SC processes maturity and performance. The effects of firm age and size are also taken into account. Based on data collected from 175 top and middle managers using self-administered questionnaires, the authors empirically assessed the conceptual model using a partial least squares (PLS) estimation. The study's findings demonstrate that SC processes maturity has a significant effect on SC performance. Second, information systems act as a moderator in the relationship between SC maturity and performance, e.g. the impact of supply chain processes maturity on supply chain performance measures is stronger in the presence of information systems support. Ultimately, firm size and age were found to have no significant impact on supply chain performance. The study's findings help SC managers to better understand how SC maturity contributes to SC performance. A firm effectively executing maturity factors in its SC processes is more likely to achieve a better SC performance. The authors also established the key role of information systems in strengthening the impact of SC maturity on performance. SC managers should capitalize on the use of information systems to achieve superior SC performance. The present research bridges a gap pertaining to the impact of supply chain maturity on SC performance, particularly in emerging markets. It is the first of its kind to investigate the influence of SC maturity on SC performance the context of emerging markets.Investigating the relationship between supply chain maturity and performance: an emerging market study
Yassine Benrqya, Youssef Chetioui, Chaimae Jerboui
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The current research aims to investigate the relationship between supply chain (SC) processes maturity and SC performance in the context of an emerging market (i.e. Morocco). Based on the SCOR model, the authors propose and test a thorough conceptual framework in which information systems moderates the relationship between SC processes maturity and performance. The effects of firm age and size are also taken into account.

Based on data collected from 175 top and middle managers using self-administered questionnaires, the authors empirically assessed the conceptual model using a partial least squares (PLS) estimation.

The study's findings demonstrate that SC processes maturity has a significant effect on SC performance. Second, information systems act as a moderator in the relationship between SC maturity and performance, e.g. the impact of supply chain processes maturity on supply chain performance measures is stronger in the presence of information systems support. Ultimately, firm size and age were found to have no significant impact on supply chain performance.

The study's findings help SC managers to better understand how SC maturity contributes to SC performance. A firm effectively executing maturity factors in its SC processes is more likely to achieve a better SC performance. The authors also established the key role of information systems in strengthening the impact of SC maturity on performance. SC managers should capitalize on the use of information systems to achieve superior SC performance.

The present research bridges a gap pertaining to the impact of supply chain maturity on SC performance, particularly in emerging markets. It is the first of its kind to investigate the influence of SC maturity on SC performance the context of emerging markets.

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Investigating the relationship between supply chain maturity and performance: an emerging market study10.1108/IJPPM-09-2022-0477International Journal of Productivity and Performance Management2023-10-06© 2023 Emerald Publishing LimitedYassine BenrqyaYoussef ChetiouiChaimae JerbouiInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-10-0610.1108/IJPPM-09-2022-0477https://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2022-0477/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Is voluntary risk disclosure informative? The role of UK firm-level governancehttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2022-0486/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study investigates how firm-level governance (FL_G) affects the disclosure of voluntary risk information. Likewise, it explores the influence of FL_G on the informativeness of voluntary risk disclosure (VRD). Specifically, it examines how FL_G shapes the nexus between VRD and firm value. It uses a sample of non-financial firms from the FTSE350 index listed on the London Stock Exchange between 2010 and 2018. The authors utilise an automated textual analysis technique to code the VRD in the annual reports of these firms. The firm value, adjusted for the industry median, is a proxy for investor response to VRD. The results suggest that UK firms with significant board independence and larger audit committees disclose more risk information voluntarily. Nevertheless, firms with larger boards of directors and higher managerial ownership disseminate less voluntary risk information. Besides, VRD contains relevant information that enhances investors' valuation of UK firms. These results are more pronounced in firms with higher independent directors, lower managerial ownership and large audit committees. The study rationalises the ongoing debate on the effect of FL_G on VRD. The findings are helpful to UK policy-setters in reconsidering the guidelines that regulate UK VRD and to the UK investors in considering risk disclosure in their price decisions and thus enhancing their corporate valuations. It contributes to the risk reporting literature in the UK by presenting the first evidence on the effect of a comprehensive set of FL_G on VRD. Besides, it enriches the existing research by shedding light on the role of FL_G on the informativeness of discretionary risk information in the UK.Is voluntary risk disclosure informative? The role of UK firm-level governance
Nader Elsayed, Ahmed Hassanein
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study investigates how firm-level governance (FL_G) affects the disclosure of voluntary risk information. Likewise, it explores the influence of FL_G on the informativeness of voluntary risk disclosure (VRD). Specifically, it examines how FL_G shapes the nexus between VRD and firm value.

It uses a sample of non-financial firms from the FTSE350 index listed on the London Stock Exchange between 2010 and 2018. The authors utilise an automated textual analysis technique to code the VRD in the annual reports of these firms. The firm value, adjusted for the industry median, is a proxy for investor response to VRD.

The results suggest that UK firms with significant board independence and larger audit committees disclose more risk information voluntarily. Nevertheless, firms with larger boards of directors and higher managerial ownership disseminate less voluntary risk information. Besides, VRD contains relevant information that enhances investors' valuation of UK firms. These results are more pronounced in firms with higher independent directors, lower managerial ownership and large audit committees.

The study rationalises the ongoing debate on the effect of FL_G on VRD. The findings are helpful to UK policy-setters in reconsidering the guidelines that regulate UK VRD and to the UK investors in considering risk disclosure in their price decisions and thus enhancing their corporate valuations.

It contributes to the risk reporting literature in the UK by presenting the first evidence on the effect of a comprehensive set of FL_G on VRD. Besides, it enriches the existing research by shedding light on the role of FL_G on the informativeness of discretionary risk information in the UK.

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Is voluntary risk disclosure informative? The role of UK firm-level governance10.1108/IJPPM-09-2022-0486International Journal of Productivity and Performance Management2023-10-03© 2023 Emerald Publishing LimitedNader ElsayedAhmed HassaneinInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-10-0310.1108/IJPPM-09-2022-0486https://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2022-0486/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The relationship between labour-only procurement and health and safety performance of construction projectshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2022-0490/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to investigate the influences of the characteristics of procurement strategies, in this instance labour-only, on project performance concerning health and safety (H&S), a project performance indicator. Using non-probability purposeful and snowballing sampling methods, questionnaires were used to collect data from construction professionals in Nigeria. This was then analysed using descriptive (frequency and mean scores) and inferential statistics (Mann–Whitney-U and Kendall's Tau_b tests). The findings indicate a statistically significant negative correlation between ‘the level of client involvement and ‘fatalities' and a positive one with ‘conducting of health and safety risk assessment' and ‘conducting employee surveys on health and safety attitude’. Poor hygiene is found to be the worst lagging indicator, while conducting of inspection is the most adopted leading indicator of project health and safety performance. It also emerged that there is no significant difference in the health and safety performance of projects procured through the procurement strategy in urban and rural areas. The study provides valuable insight into the complexities in H&S management due to the high level of client involvement in labour-only procurement system (LoPS) projects and the level of diversity in their responsibilities therein. It creates a fundamental direction for developing a detailed framework or guidance notes for client involvement in the integration of H&S into LoPS projects. This is the first study that examines the influence of the characteristics of procurement strategy on project health and safety performance. Evidence in the literature shows that project delivery outcomes significantly improve if procurement is strategically used, including when it is considered early in projects. However, integrating H&S into procurement strategies has received little attention.The relationship between labour-only procurement and health and safety performance of construction projects
Nnedinma Umeokafor, Abimbola Windapo, Oluwole Alfred Olatunji
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to investigate the influences of the characteristics of procurement strategies, in this instance labour-only, on project performance concerning health and safety (H&S), a project performance indicator.

Using non-probability purposeful and snowballing sampling methods, questionnaires were used to collect data from construction professionals in Nigeria. This was then analysed using descriptive (frequency and mean scores) and inferential statistics (Mann–Whitney-U and Kendall's Tau_b tests).

The findings indicate a statistically significant negative correlation between ‘the level of client involvement and ‘fatalities' and a positive one with ‘conducting of health and safety risk assessment' and ‘conducting employee surveys on health and safety attitude’. Poor hygiene is found to be the worst lagging indicator, while conducting of inspection is the most adopted leading indicator of project health and safety performance. It also emerged that there is no significant difference in the health and safety performance of projects procured through the procurement strategy in urban and rural areas.

The study provides valuable insight into the complexities in H&S management due to the high level of client involvement in labour-only procurement system (LoPS) projects and the level of diversity in their responsibilities therein. It creates a fundamental direction for developing a detailed framework or guidance notes for client involvement in the integration of H&S into LoPS projects.

This is the first study that examines the influence of the characteristics of procurement strategy on project health and safety performance. Evidence in the literature shows that project delivery outcomes significantly improve if procurement is strategically used, including when it is considered early in projects. However, integrating H&S into procurement strategies has received little attention.

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The relationship between labour-only procurement and health and safety performance of construction projects10.1108/IJPPM-09-2022-0490International Journal of Productivity and Performance Management2023-12-04© 2023 Emerald Publishing LimitedNnedinma UmeokaforAbimbola WindapoOluwole Alfred OlatunjiInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-0410.1108/IJPPM-09-2022-0490https://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2022-0490/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Do reliable big and cloud data analytics capabilities in manufacturing firms' supply chain boosting unique comparative advantage? A moderated-mediation model of data-driven competitive sustainability, green product innovation and green process innovation at North Africa regionhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2023-0455/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study attempts to explore the linkages between reliable big and cloud data analytics capabilities (RB&CDACs) and the comparative advantage (CA) that applies in the manufacturing sector in the countries located in North Africa (NA). These are considered developing countries through generating green product innovation (GPI) and using green process innovations (GPrLs) in their processes and functions as mediating factors, as well as the moderating role of data-driven competitive sustainability (DDCS). To achieve the aim of this study, 346 useable surveys out of 1,601 were analyzed, and valid responses were retrieved for analysis, representing a 21.6% response rate by applying the quantitative methodology for collecting primary data. Convergent validity and discriminant validity tests were applied to structural equation modeling (SEM) in the CB-covariance-based structural equation modeling (SEM) program, and the data reliability was confirmed. Additionally, a multivariate analysis technique was used via CB-SEM, as hypothesized relationships were evaluated through confirmatory factor analysis (CFA), and then the hypotheses were tested through a structural model. Further, a bootstrapping technique was used to analyze the data. We included GPI and GPrI as mediating factors, while using DDCS as a moderated factor. The empirical findings indicated that the proposed moderated-mediation model was accepted due to the relationships between the constructs being statistically significant. Further, the findings showed that there is a significant positive effect in the relationship between reliable BCDA capabilities and CAs as well as a mediating effect of GPI and GPrI, which is supported by the proposed formulated hypothesis. Additionally, the findings confirmed that there is a moderating effect represented by data-driven competitive advantage suitability between GPI, GPrI and CA. One of the main limitations of this study is that an applied cross-sectional study provides a snapshot at a given moment in time. Furthermore, it used only one type of methodological approach (i.e. quantitative) rather than using mixed methods to reach more accurate data. This study developed a theoretical model that is obtained from reliable BCDA capabilities, CA, DDCS, green innovation and GPrI. Thus, this piece of work bridges the existing research gap in the literature by testing the moderated-mediation model with a focus on the manufacturing sector that benefits from big data analytics capabilities to improve levels of GPI and competitive advantage. Finally, this study is considered a road map and gaudiness for the importance of applying these factors, which offers new valuable information and findings for managers, practitioners and decision-makers in the manufacturing sector in the NA region.Do reliable big and cloud data analytics capabilities in manufacturing firms' supply chain boosting unique comparative advantage? A moderated-mediation model of data-driven competitive sustainability, green product innovation and green process innovation at North Africa region
Moh’d Anwer AL-Shboul
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study attempts to explore the linkages between reliable big and cloud data analytics capabilities (RB&CDACs) and the comparative advantage (CA) that applies in the manufacturing sector in the countries located in North Africa (NA). These are considered developing countries through generating green product innovation (GPI) and using green process innovations (GPrLs) in their processes and functions as mediating factors, as well as the moderating role of data-driven competitive sustainability (DDCS).

To achieve the aim of this study, 346 useable surveys out of 1,601 were analyzed, and valid responses were retrieved for analysis, representing a 21.6% response rate by applying the quantitative methodology for collecting primary data. Convergent validity and discriminant validity tests were applied to structural equation modeling (SEM) in the CB-covariance-based structural equation modeling (SEM) program, and the data reliability was confirmed. Additionally, a multivariate analysis technique was used via CB-SEM, as hypothesized relationships were evaluated through confirmatory factor analysis (CFA), and then the hypotheses were tested through a structural model. Further, a bootstrapping technique was used to analyze the data. We included GPI and GPrI as mediating factors, while using DDCS as a moderated factor.

The empirical findings indicated that the proposed moderated-mediation model was accepted due to the relationships between the constructs being statistically significant. Further, the findings showed that there is a significant positive effect in the relationship between reliable BCDA capabilities and CAs as well as a mediating effect of GPI and GPrI, which is supported by the proposed formulated hypothesis. Additionally, the findings confirmed that there is a moderating effect represented by data-driven competitive advantage suitability between GPI, GPrI and CA.

One of the main limitations of this study is that an applied cross-sectional study provides a snapshot at a given moment in time. Furthermore, it used only one type of methodological approach (i.e. quantitative) rather than using mixed methods to reach more accurate data.

This study developed a theoretical model that is obtained from reliable BCDA capabilities, CA, DDCS, green innovation and GPrI. Thus, this piece of work bridges the existing research gap in the literature by testing the moderated-mediation model with a focus on the manufacturing sector that benefits from big data analytics capabilities to improve levels of GPI and competitive advantage. Finally, this study is considered a road map and gaudiness for the importance of applying these factors, which offers new valuable information and findings for managers, practitioners and decision-makers in the manufacturing sector in the NA region.

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Do reliable big and cloud data analytics capabilities in manufacturing firms' supply chain boosting unique comparative advantage? A moderated-mediation model of data-driven competitive sustainability, green product innovation and green process innovation at North Africa region10.1108/IJPPM-09-2023-0455International Journal of Productivity and Performance Management2024-02-07© 2024 Emerald Publishing LimitedMoh’d Anwer AL-ShboulInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-02-0710.1108/IJPPM-09-2023-0455https://www.emerald.com/insight/content/doi/10.1108/IJPPM-09-2023-0455/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Activity sampling in the construction industry: a review and research agendahttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0507/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestActivity sampling is a technique to monitor onsite labourers' time utilisation, which can provide helpful information for the management level to implement suitable labour productivity improvement strategies continuously. However, there needs to be a review paper that compiles research on activity sampling studies to give readers a thorough grasp of the research trend. Hence, this paper aims to investigate the activity sampling techniques applied in earlier research from the angles of activity categories formation, data collection methods and data analysis. The method used in this paper is a systematic review guided by the PRISMA framework. The search was conducted in Scopus and Web of Science. The inclusion and exclusion criteria were applied, selecting 70 articles published between 2011 and 2022 for data extraction and analysis. The analysis method involved a qualitative synthesis of the findings from the selected articles. Activity sampling is broadly divided into four stages: targeting trade, determining activity categories, data collection and data analysis. This paper divides the activity categories into three levels and classifies the data collection methods into manual observation, sensor-based activity sampling and computer vision-based activity sampling. The previous studies applied activity sampling for two construction management purposes: labour productivity monitoring and ergonomic safety monitoring. This paper also further discusses the scientific research gaps and future research directions. This review paper contributes to the body of knowledge in construction management by thoroughly understanding current state-of-the-art activity sampling techniques and research gaps.Activity sampling in the construction industry: a review and research agenda
Tsu Yian Lee, Faridahanim Ahmad, Mohd Adib Sarijari
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Activity sampling is a technique to monitor onsite labourers' time utilisation, which can provide helpful information for the management level to implement suitable labour productivity improvement strategies continuously. However, there needs to be a review paper that compiles research on activity sampling studies to give readers a thorough grasp of the research trend. Hence, this paper aims to investigate the activity sampling techniques applied in earlier research from the angles of activity categories formation, data collection methods and data analysis.

The method used in this paper is a systematic review guided by the PRISMA framework. The search was conducted in Scopus and Web of Science. The inclusion and exclusion criteria were applied, selecting 70 articles published between 2011 and 2022 for data extraction and analysis. The analysis method involved a qualitative synthesis of the findings from the selected articles.

Activity sampling is broadly divided into four stages: targeting trade, determining activity categories, data collection and data analysis. This paper divides the activity categories into three levels and classifies the data collection methods into manual observation, sensor-based activity sampling and computer vision-based activity sampling. The previous studies applied activity sampling for two construction management purposes: labour productivity monitoring and ergonomic safety monitoring. This paper also further discusses the scientific research gaps and future research directions.

This review paper contributes to the body of knowledge in construction management by thoroughly understanding current state-of-the-art activity sampling techniques and research gaps.

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Activity sampling in the construction industry: a review and research agenda10.1108/IJPPM-10-2022-0507International Journal of Productivity and Performance Management2023-06-20© 2023 Emerald Publishing LimitedTsu Yian LeeFaridahanim AhmadMohd Adib SarijariInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-06-2010.1108/IJPPM-10-2022-0507https://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0507/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Lecturers' interpersonal trust in peers, job performance, and OCBI: examining the mediating role of positive affect during the Covid-19 pandemic utilizing the PLSe2 estimatorhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0523/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestGuided by the affective events theory (AET), the purpose of this paper was to explore the impact of interpersonal trust in peers, as an affective work event, on two affect-driven behaviors (i.e. job performance and organizational citizenship behavior toward individuals [OCBI]) via positive affect during the Covid-19 pandemic, particularly in the Asia–Pacific region. This study is quantitative in approach, and longitudinal survey study in design. The authors collected data from lecturers in 2020 at the beginning, at the end and two months after the first Covid-19 lockdown in Malaysia. Then, the authors utilized the efficient partial least squares (PLSe2) estimator to investigate the relationships between the variables, while also considering gender as a control variable. The findings show that positive affect fully mediates the relationship between interpersonal trust in peers and job performance and partially mediates the relationship between interpersonal trust in peers and OCBI. Given that gender did not demonstrate any significant relationships with interpersonal trust in peers, positive affect, job performance and OCBI, the recommended policies can be universally developed and applied, irrespective of the gender of academics. This research contributes originality by integrating the widely recognized theoretical framework of AET and investigating a less explored context, specifically the Malaysian higher education sector during the challenging initial phase of the Covid-19 pandemic. Furthermore, the authors adopt a novel and robust methodological approach, utilizing the efficient partial least squares (PLSe2) estimator, to thoroughly examine and validate the longitudinal theoretical model from both explanatory and predictive perspectives.Lecturers' interpersonal trust in peers, job performance, and OCBI: examining the mediating role of positive affect during the Covid-19 pandemic utilizing the PLSe2 estimator
Majid Ghasemy, Lena Frömbling
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Guided by the affective events theory (AET), the purpose of this paper was to explore the impact of interpersonal trust in peers, as an affective work event, on two affect-driven behaviors (i.e. job performance and organizational citizenship behavior toward individuals [OCBI]) via positive affect during the Covid-19 pandemic, particularly in the Asia–Pacific region.

This study is quantitative in approach, and longitudinal survey study in design. The authors collected data from lecturers in 2020 at the beginning, at the end and two months after the first Covid-19 lockdown in Malaysia. Then, the authors utilized the efficient partial least squares (PLSe2) estimator to investigate the relationships between the variables, while also considering gender as a control variable.

The findings show that positive affect fully mediates the relationship between interpersonal trust in peers and job performance and partially mediates the relationship between interpersonal trust in peers and OCBI. Given that gender did not demonstrate any significant relationships with interpersonal trust in peers, positive affect, job performance and OCBI, the recommended policies can be universally developed and applied, irrespective of the gender of academics.

This research contributes originality by integrating the widely recognized theoretical framework of AET and investigating a less explored context, specifically the Malaysian higher education sector during the challenging initial phase of the Covid-19 pandemic. Furthermore, the authors adopt a novel and robust methodological approach, utilizing the efficient partial least squares (PLSe2) estimator, to thoroughly examine and validate the longitudinal theoretical model from both explanatory and predictive perspectives.

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Lecturers' interpersonal trust in peers, job performance, and OCBI: examining the mediating role of positive affect during the Covid-19 pandemic utilizing the PLSe2 estimator10.1108/IJPPM-10-2022-0523International Journal of Productivity and Performance Management2023-11-02© 2023 Emerald Publishing LimitedMajid GhasemyLena FrömblingInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-11-0210.1108/IJPPM-10-2022-0523https://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0523/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Analyzing critical success factors for the implementation of air-taxi services for public transportationhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0540/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestCompanies are adopting innovative methods for responsiveness and efficiency in the public transport sector. The implementation of air-taxi services (ATS) in the transport sector is a move in this direction. Air taxis have a two-pronged advantage as they can reduce travel times by avoiding traffic congestion and have the potential to reduce carbon footprint compared to traditional modes of public transportation. Many companies worldwide are developing and testing ATS for practical applications. However, many factors may play a significant role in adopting ATS in the transport sector. This paper attempts to unearth such critical success factors (CSFs) and establish the interrelationships between these factors. Fifteen CSFs were identified by systematically reviewing the literature and taking experts' input. An integrated multi-criteria decision-making (MCDM) technique, Decision-Making Trial and Evaluation Laboratory-Analytic Network Process (DEMATEL-ANP [DANP]) was used to envisage the causal relationships between the identified CSF. The results reveal that Govt Regulations (GOR), Skilled Workforce (SKF) and Conductive Research Environment (CRE) are the most influential factors that impact the adoption of ATS in the transport sector. The research implications of these findings will help practitioners and policymakers effectively implement ATS in the public transportation sector. This is the first kind of study that identifies and explores the different CSFs for ATS implementation in public transportation. The CSFs are evaluated with the help of a framework built with inputs from logistics experts. The study recognizes the CSFs for ATS implementation and provides a foundation for future research and smooth adoption of ATS.Analyzing critical success factors for the implementation of air-taxi services for public transportation
Bhawesh Sah, Rohit Titiyal
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Companies are adopting innovative methods for responsiveness and efficiency in the public transport sector. The implementation of air-taxi services (ATS) in the transport sector is a move in this direction. Air taxis have a two-pronged advantage as they can reduce travel times by avoiding traffic congestion and have the potential to reduce carbon footprint compared to traditional modes of public transportation. Many companies worldwide are developing and testing ATS for practical applications. However, many factors may play a significant role in adopting ATS in the transport sector. This paper attempts to unearth such critical success factors (CSFs) and establish the interrelationships between these factors.

Fifteen CSFs were identified by systematically reviewing the literature and taking experts' input. An integrated multi-criteria decision-making (MCDM) technique, Decision-Making Trial and Evaluation Laboratory-Analytic Network Process (DEMATEL-ANP [DANP]) was used to envisage the causal relationships between the identified CSF.

The results reveal that Govt Regulations (GOR), Skilled Workforce (SKF) and Conductive Research Environment (CRE) are the most influential factors that impact the adoption of ATS in the transport sector.

The research implications of these findings will help practitioners and policymakers effectively implement ATS in the public transportation sector.

This is the first kind of study that identifies and explores the different CSFs for ATS implementation in public transportation. The CSFs are evaluated with the help of a framework built with inputs from logistics experts. The study recognizes the CSFs for ATS implementation and provides a foundation for future research and smooth adoption of ATS.

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Analyzing critical success factors for the implementation of air-taxi services for public transportation10.1108/IJPPM-10-2022-0540International Journal of Productivity and Performance Management2023-09-22© 2023 Emerald Publishing LimitedBhawesh SahRohit TitiyalInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-09-2210.1108/IJPPM-10-2022-0540https://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0540/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Self-concept and job performance: the mediating role of resiliencehttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0548/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestOrganizations in today's changing environment face significant challenges, requiring continual innovation. Understanding oneself from the employee's perspective is paramount, especially in organizations and businesses, transforming all levels, accommodating new work paradigms and adapting to the post-pandemic business world. The authors examine the employees' critical dimensions, self-concept and resilience through self-reported studies to ascertain the impact on their performance in the organization. Self-concept, a multidimensional knowledge structure, implies the individual's description and examination, including psychological characteristics, attributes and skills. On the other hand, resilience is adapting appropriately to adversity, challenges and stressful situations and emerging unscathed. Resilience additionally leads to profound personal growth and acceptance of reality. It also endows the individual's sense of identity over time. It provides insights into work behavior and outcomes and fosters a positive psychological perspective to improve performance. Job performance is an observable individual performance that adds value and enables organizational goal achievement. To sum job performance is an achievement-related behavior. The research study examines the relationship between employee self-concept, resilience and performance elements (task, contextual and counterproductive work behavior). Cross-sectional data were collected from 224 employees from the retail sector to test the hypotheses among self-concept, employee performance elements and resilience. SPSS 21.0 was used, and the authors conducted reliability, correlation and regression analysis using statistical tools to analyze the mediating effect. Self-concept and employee performance elements have significant relationships. The mediating effect of resilience on the relationship between self-concept and counterproductive work behavior and self-concept and contextual performance is significant. In contrast, resilience does not impact the relationship between self-concept and task performance. The authors examined a framework of untested variables, namely self-concept and the different factors of performance (task, contextual and counterproductive behavior). The authors investigated the mediating effect of resilience in the model, which was not previously explored.Self-concept and job performance: the mediating role of resilience
Deepanjana Varshney, Nirbhay Krishna Varshney
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Organizations in today's changing environment face significant challenges, requiring continual innovation. Understanding oneself from the employee's perspective is paramount, especially in organizations and businesses, transforming all levels, accommodating new work paradigms and adapting to the post-pandemic business world. The authors examine the employees' critical dimensions, self-concept and resilience through self-reported studies to ascertain the impact on their performance in the organization. Self-concept, a multidimensional knowledge structure, implies the individual's description and examination, including psychological characteristics, attributes and skills. On the other hand, resilience is adapting appropriately to adversity, challenges and stressful situations and emerging unscathed. Resilience additionally leads to profound personal growth and acceptance of reality. It also endows the individual's sense of identity over time. It provides insights into work behavior and outcomes and fosters a positive psychological perspective to improve performance. Job performance is an observable individual performance that adds value and enables organizational goal achievement. To sum job performance is an achievement-related behavior. The research study examines the relationship between employee self-concept, resilience and performance elements (task, contextual and counterproductive work behavior).

Cross-sectional data were collected from 224 employees from the retail sector to test the hypotheses among self-concept, employee performance elements and resilience. SPSS 21.0 was used, and the authors conducted reliability, correlation and regression analysis using statistical tools to analyze the mediating effect.

Self-concept and employee performance elements have significant relationships. The mediating effect of resilience on the relationship between self-concept and counterproductive work behavior and self-concept and contextual performance is significant. In contrast, resilience does not impact the relationship between self-concept and task performance.

The authors examined a framework of untested variables, namely self-concept and the different factors of performance (task, contextual and counterproductive behavior). The authors investigated the mediating effect of resilience in the model, which was not previously explored.

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Self-concept and job performance: the mediating role of resilience10.1108/IJPPM-10-2022-0548International Journal of Productivity and Performance Management2023-07-13© 2023 Emerald Publishing LimitedDeepanjana VarshneyNirbhay Krishna VarshneyInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-07-1310.1108/IJPPM-10-2022-0548https://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0548/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Lean Six Sigma and Industry 4.0 – a bibliometric analysis and conceptual framework development for future research agendahttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0549/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is to investigate the research landscape of LSS 4.0 papers published in two well-known repositories, Scopus and Web of Science (WoS), in terms of publication trends, article distribution by author, journal, affiliations and country, and article clustering based on keywords, authors and countries. In addition, a literature review was carried out to build a conceptual framework of integrated Lean Six Sigma and Industry 4.0 (LSS 4.0) that encompasses operational, sustainability and human factors or ergonomics aspects. The literature review of integrated Lean Six Sigma and I4.0 publications published in Scopus and WoS databases in the current decade was conducted for the present study. This study categorizes LSS, I4.0 and related research articles based on publication patterns, journals, authors and affiliations, country and continental-wise distribution and clustering the articles based on keywords and authors from the Scopus and WoS databases from 2011 to 2022 using the search strings “Lean”, “Six Sigma”, “Lean Six Sigma” and “Industry 4.0” in the Title, Abstract and Keywords using Biblioshiny, VOS viewer and Microsoft Excel. In the recent three years, from 2020 to 2022, LSS 4.0 has been substantially increasing and is seen as an emerging and trending area. This research identifies the most influential authors, most relevant affiliations, most prolific countries and most productive journals and clusters based on keywords, authors and countries. Further, a conceptual framework was developed that includes the impact of operational, sustainability and ergonomic or human factors in LSS 4.0. This article assists in comprehending the trends and patterns of LSS 4.0. Further, the conceptual framework helps professionals and researchers understand the significance and impact of integrating LSS and Industry 4.0 in the aspects of human factors/ergonomic, sustainability and operations. Also, the research induce professionals to incorporate all these factors while designing and implementing LSS 4.0 in their organization. This conceptual framework and bibliometric analysis would aid in identifying potential areas of research and providing future directions in the domain of LSS 4.0. It will be beneficial for academicians, professionals and researchers who are planning to apply and integrate techniques of LSS and technologies of I4.0 in their organizations and research.Lean Six Sigma and Industry 4.0 – a bibliometric analysis and conceptual framework development for future research agenda
G. Citybabu, S. Yamini
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this paper is to investigate the research landscape of LSS 4.0 papers published in two well-known repositories, Scopus and Web of Science (WoS), in terms of publication trends, article distribution by author, journal, affiliations and country, and article clustering based on keywords, authors and countries. In addition, a literature review was carried out to build a conceptual framework of integrated Lean Six Sigma and Industry 4.0 (LSS 4.0) that encompasses operational, sustainability and human factors or ergonomics aspects.

The literature review of integrated Lean Six Sigma and I4.0 publications published in Scopus and WoS databases in the current decade was conducted for the present study. This study categorizes LSS, I4.0 and related research articles based on publication patterns, journals, authors and affiliations, country and continental-wise distribution and clustering the articles based on keywords and authors from the Scopus and WoS databases from 2011 to 2022 using the search strings “Lean”, “Six Sigma”, “Lean Six Sigma” and “Industry 4.0” in the Title, Abstract and Keywords using Biblioshiny, VOS viewer and Microsoft Excel.

In the recent three years, from 2020 to 2022, LSS 4.0 has been substantially increasing and is seen as an emerging and trending area. This research identifies the most influential authors, most relevant affiliations, most prolific countries and most productive journals and clusters based on keywords, authors and countries. Further, a conceptual framework was developed that includes the impact of operational, sustainability and ergonomic or human factors in LSS 4.0.

This article assists in comprehending the trends and patterns of LSS 4.0. Further, the conceptual framework helps professionals and researchers understand the significance and impact of integrating LSS and Industry 4.0 in the aspects of human factors/ergonomic, sustainability and operations. Also, the research induce professionals to incorporate all these factors while designing and implementing LSS 4.0 in their organization.

This conceptual framework and bibliometric analysis would aid in identifying potential areas of research and providing future directions in the domain of LSS 4.0. It will be beneficial for academicians, professionals and researchers who are planning to apply and integrate techniques of LSS and technologies of I4.0 in their organizations and research.

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Lean Six Sigma and Industry 4.0 – a bibliometric analysis and conceptual framework development for future research agenda10.1108/IJPPM-10-2022-0549International Journal of Productivity and Performance Management2023-07-06© 2023 Emerald Publishing LimitedG. CitybabuS. YaminiInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-07-0610.1108/IJPPM-10-2022-0549https://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0549/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Improving relative performance evaluation process of employees within a peer grouphttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0551/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestRelative performance evaluation (RPE) is a widely practiced employee appraisal process in the services industry. In a global delivery model, teams are spread across different geographical locations. The team members work on various tasks under the guidance of different managers and at times under more than one manager for performing the same task. Such complexities make RPE of the team members quite challenging. The paper proposes a methodical step-by-step approach to simplify the evaluation process without compromising on the rigour. RPE has followed three different approaches. First is the traditional way, wherein evaluators had a common meeting to discuss and arrive at relative evaluation and ranking of members of the peer group employees. In the second, the number of evaluators and employees in a peer group were split in to 2 subgroups. The evaluators provided independent ratings and rankings. Simple mathematical tool then derived the combined ranking. In the third approach, each evaluator evaluated each employee in the peer group and provided the relative ranking for each employee. Again, mathematical tools provided the final ranking considering inputs from all evaluators. All the three evaluation approaches were analysed through an inter-rater agreement method. All the three approaches for evaluation provided similar results giving confidence that less time-consuming methods could be adopted by evaluators without compromising on the rigour of the evaluation. The outcome of the exercise proved effective as the complaints reaching the ombudsmen reduced as compared to the earlier years. Considerable evaluation time was also saved. The study described in this paper is carried out in a non-unionized, Indian private sector services firm. Its effectiveness in other set ups is yet to be tested. The research is carried out in the Indian Engineering services firm operating in the Knowledge based sector. Though study results are encouraging, the adaptability of methodology across different sectors and geographies is yet to be tested. More broad based studies are needed to evaluate suitability across firms and regions. Relative evaluation exercise is challenging for evaluators. Although openness in evaluation is desired, it also makes evaluators uncomfortable in appearing to be taking sides or being opposing a candidate's ranking. The proposed approach brings in anonymity to each evaluator without scarifying individual evaluation. The proposed methodology can be deployed across different services industries as the proposed methodology is business domain agnostic. It can be easily ported and tailored to align with an individual organization's evaluation philosophy. The suitability and effectiveness of the method can be studied under various types of firms like manufacturing, private, public, NGO, labour oriented, etc. As the proposed method reduces efforts, the stake holders can focus on understanding the relation between employee performance measurement, employee engagement, and long-term outcomes related to employee performance evaluation. The proposed employee evaluation method leverages inter-rater reliability and agreement tool as a consensus approach to the relative performance ranking exercise. Such an approach to relative performance ranking is original as no prior studies with such an approach are found in the existing Literature.Improving relative performance evaluation process of employees within a peer group
Shantanu Shantaram Apte, Abhijit Vasant Chirputkar, Abhijeet Lele
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Relative performance evaluation (RPE) is a widely practiced employee appraisal process in the services industry. In a global delivery model, teams are spread across different geographical locations. The team members work on various tasks under the guidance of different managers and at times under more than one manager for performing the same task. Such complexities make RPE of the team members quite challenging. The paper proposes a methodical step-by-step approach to simplify the evaluation process without compromising on the rigour.

RPE has followed three different approaches. First is the traditional way, wherein evaluators had a common meeting to discuss and arrive at relative evaluation and ranking of members of the peer group employees. In the second, the number of evaluators and employees in a peer group were split in to 2 subgroups. The evaluators provided independent ratings and rankings. Simple mathematical tool then derived the combined ranking. In the third approach, each evaluator evaluated each employee in the peer group and provided the relative ranking for each employee. Again, mathematical tools provided the final ranking considering inputs from all evaluators. All the three evaluation approaches were analysed through an inter-rater agreement method.

All the three approaches for evaluation provided similar results giving confidence that less time-consuming methods could be adopted by evaluators without compromising on the rigour of the evaluation. The outcome of the exercise proved effective as the complaints reaching the ombudsmen reduced as compared to the earlier years. Considerable evaluation time was also saved. The study described in this paper is carried out in a non-unionized, Indian private sector services firm. Its effectiveness in other set ups is yet to be tested.

The research is carried out in the Indian Engineering services firm operating in the Knowledge based sector. Though study results are encouraging, the adaptability of methodology across different sectors and geographies is yet to be tested. More broad based studies are needed to evaluate suitability across firms and regions.

Relative evaluation exercise is challenging for evaluators. Although openness in evaluation is desired, it also makes evaluators uncomfortable in appearing to be taking sides or being opposing a candidate's ranking. The proposed approach brings in anonymity to each evaluator without scarifying individual evaluation.

The proposed methodology can be deployed across different services industries as the proposed methodology is business domain agnostic. It can be easily ported and tailored to align with an individual organization's evaluation philosophy. The suitability and effectiveness of the method can be studied under various types of firms like manufacturing, private, public, NGO, labour oriented, etc. As the proposed method reduces efforts, the stake holders can focus on understanding the relation between employee performance measurement, employee engagement, and long-term outcomes related to employee performance evaluation.

The proposed employee evaluation method leverages inter-rater reliability and agreement tool as a consensus approach to the relative performance ranking exercise. Such an approach to relative performance ranking is original as no prior studies with such an approach are found in the existing Literature.

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Improving relative performance evaluation process of employees within a peer group10.1108/IJPPM-10-2022-0551International Journal of Productivity and Performance Management2023-08-25© 2023 Emerald Publishing LimitedShantanu Shantaram ApteAbhijit Vasant ChirputkarAbhijeet LeleInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-08-2510.1108/IJPPM-10-2022-0551https://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0551/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
How does intellectual capital drive firm performance via dynamic capabilities: evidence from Indiahttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0555/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study examines how intellectual capital (IC) drives firm performance via the lens of dynamic capabilities (DCs). Drawing on resource-based view (RBV) and dynamic capability view (DCV), the authors elaborate the mediating role of learning, integration and reconfiguration DC in the Indian banking context. A sample of 358 top- and middle-level managers from the Indian banking sector was administered with structured questionnaires for data collection. Structural equation modeling (SEM) and Sobel test were used to analyze the data and test the hypothesized mediating effect. The findings reveal that learning and integration DCs are key mediators in IC and banks' performance relationships in an emerging economy context. In contrast, the analysis revealed partial mediating role of reconfiguration DC. Furthermore, the learning DC has been identified as the primary mediating mechanism for transforming bank's IC into performance benefits. This study provides an important implication for the IC and DC link by empirically developing and validating a model in the Indian banking sector and making a several contributions to the related literature. This sector needs to incorporate and strengthen their IC and DCs to attain enhanced performance in today's dynamic environment. Bank managers can use these findings to bring their knowledge-related activities to channelize specific DCs to transform banks' IC when seeking to improve overall performance. Theoretically, this study extends previous research by outlining a set of organizational elements that tend to influence firm performances with the help of IC, learning, integration and reconfigurations DCs. Although several studies have investigated the links between IC, DC and firm performance, studies on emerging economies are scarce. This study is one of the most in-depth investigations of the relationship between IC, learning, integration and reconfiguration DCs and firm performance in an integrated framework, with a particular focus on the banking sector of an emerging economy.How does intellectual capital drive firm performance via dynamic capabilities: evidence from India
Bindu Singh, Pratibha Verma
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study examines how intellectual capital (IC) drives firm performance via the lens of dynamic capabilities (DCs). Drawing on resource-based view (RBV) and dynamic capability view (DCV), the authors elaborate the mediating role of learning, integration and reconfiguration DC in the Indian banking context.

A sample of 358 top- and middle-level managers from the Indian banking sector was administered with structured questionnaires for data collection. Structural equation modeling (SEM) and Sobel test were used to analyze the data and test the hypothesized mediating effect.

The findings reveal that learning and integration DCs are key mediators in IC and banks' performance relationships in an emerging economy context. In contrast, the analysis revealed partial mediating role of reconfiguration DC. Furthermore, the learning DC has been identified as the primary mediating mechanism for transforming bank's IC into performance benefits.

This study provides an important implication for the IC and DC link by empirically developing and validating a model in the Indian banking sector and making a several contributions to the related literature. This sector needs to incorporate and strengthen their IC and DCs to attain enhanced performance in today's dynamic environment. Bank managers can use these findings to bring their knowledge-related activities to channelize specific DCs to transform banks' IC when seeking to improve overall performance. Theoretically, this study extends previous research by outlining a set of organizational elements that tend to influence firm performances with the help of IC, learning, integration and reconfigurations DCs.

Although several studies have investigated the links between IC, DC and firm performance, studies on emerging economies are scarce. This study is one of the most in-depth investigations of the relationship between IC, learning, integration and reconfiguration DCs and firm performance in an integrated framework, with a particular focus on the banking sector of an emerging economy.

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How does intellectual capital drive firm performance via dynamic capabilities: evidence from India10.1108/IJPPM-10-2022-0555International Journal of Productivity and Performance Management2023-12-14© 2023 Emerald Publishing LimitedBindu SinghPratibha VermaInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-1410.1108/IJPPM-10-2022-0555https://www.emerald.com/insight/content/doi/10.1108/IJPPM-10-2022-0555/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The power of embeddedness: how nodal power affects the value appropriation potential of firms in economic networks?https://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0564/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper explains why some firms manage to capture disproportionate value from their network of relationships, leading to superior performance. The paper examines how a firm's dependencies affect its value appropriation potential (VAP) in economic networks. The paper follows the axiomatic method and the embeddedness perspective of firms to develop an index called nodal power, which captures the power that accrues to a firm in exchange-based economic networks. Thereafter, using the formal method and simulation, it shows nodal power reflects a firm's VAP in economic networks. The study analysis and findings prove that a firm's dyadic level exchange relations and the embedded network structure determine its VAP by affecting the nodal power. A firm with lesser nodal power is likely to appropriate less value from its relations even if it equally contributes to the value creation. This finding explains how the structural and relational characteristics of a firm's network enable disproportionate value appropriation. Nodal power furthers the scope of analyzing firms' economic relationships and changing power equations in dynamic networks. It can help firms build optimal strategic networks and manage the portfolio of relationships by predicting the impact of changing relations on firms' VAP. The paper's original contribution is to explain, through formal analysis, why and how the structure and nature of relations of firms affect their VAP. The paper also formalizes the power-dependence principle through a dependency-based index called nodal power and uses it to show how interfirm dependencies are key to value appropriation.The power of embeddedness: how nodal power affects the value appropriation potential of firms in economic networks?
Saroj Kumar Pani, Madhusmita Tripathy
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper explains why some firms manage to capture disproportionate value from their network of relationships, leading to superior performance. The paper examines how a firm's dependencies affect its value appropriation potential (VAP) in economic networks.

The paper follows the axiomatic method and the embeddedness perspective of firms to develop an index called nodal power, which captures the power that accrues to a firm in exchange-based economic networks. Thereafter, using the formal method and simulation, it shows nodal power reflects a firm's VAP in economic networks.

The study analysis and findings prove that a firm's dyadic level exchange relations and the embedded network structure determine its VAP by affecting the nodal power. A firm with lesser nodal power is likely to appropriate less value from its relations even if it equally contributes to the value creation. This finding explains how the structural and relational characteristics of a firm's network enable disproportionate value appropriation.

Nodal power furthers the scope of analyzing firms' economic relationships and changing power equations in dynamic networks. It can help firms build optimal strategic networks and manage the portfolio of relationships by predicting the impact of changing relations on firms' VAP.

The paper's original contribution is to explain, through formal analysis, why and how the structure and nature of relations of firms affect their VAP. The paper also formalizes the power-dependence principle through a dependency-based index called nodal power and uses it to show how interfirm dependencies are key to value appropriation.

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The power of embeddedness: how nodal power affects the value appropriation potential of firms in economic networks?10.1108/IJPPM-11-2022-0564International Journal of Productivity and Performance Management2023-12-11© 2023 Emerald Publishing LimitedSaroj Kumar PaniMadhusmita TripathyInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-1110.1108/IJPPM-11-2022-0564https://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0564/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Operational performance improvement in manual assembly lines: a case study in Denmark and conceptual model for quick and long-term winshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0566/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to investigate how to identify and address production levelling problems in assembly lines utilising an intensive manual workforce when higher productivity levels are urgently requested to meet market demands. A mixed-methods approach was used in the research design, integrating case study analysis, interviews and qualitative/quantitative data collection and analysis. The methodology implemented also introduces to the literature on operational performance a novel combination of data analysis methods by introducing the use of the Natural Language Understanding (NLU) methods. First, the findings unveil the impacts on operational performance that transportation, limited documentation and waiting times play in assembly lines composed of an intensive workforce. Second, the paper unveils the understanding of the role that a limited understanding of how the assembly line functions play in productivity. Finally, the authors provide actionable insights into the levelling problems in manual assembly lines. This research supports industries operating assembly lines with intensive utilisation of manual workforce to improve operational performance. The paper also proposed a novel conceptual model prescriptively guiding quick and long-term improvements in intensive manual workforce assembly lines. The article assists industrial decision-makers with subsequent turnaround strategies to ensure higher efficiency levels requested by the market. The paper offers actionable findings relevant to other manual assembly lines utilising an intensive workforce looking to improve operational performance. Some of the methods and strategies examined in this study to improve productivity require minimal capital investments. Lastly, the study contributes to the empirical literature by identifying production levelling problems in a real context.Operational performance improvement in manual assembly lines: a case study in Denmark and conceptual model for quick and long-term wins
Diego Augusto de Jesus Pacheco, Thomas Schougaard
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to investigate how to identify and address production levelling problems in assembly lines utilising an intensive manual workforce when higher productivity levels are urgently requested to meet market demands.

A mixed-methods approach was used in the research design, integrating case study analysis, interviews and qualitative/quantitative data collection and analysis. The methodology implemented also introduces to the literature on operational performance a novel combination of data analysis methods by introducing the use of the Natural Language Understanding (NLU) methods.

First, the findings unveil the impacts on operational performance that transportation, limited documentation and waiting times play in assembly lines composed of an intensive workforce. Second, the paper unveils the understanding of the role that a limited understanding of how the assembly line functions play in productivity. Finally, the authors provide actionable insights into the levelling problems in manual assembly lines.

This research supports industries operating assembly lines with intensive utilisation of manual workforce to improve operational performance. The paper also proposed a novel conceptual model prescriptively guiding quick and long-term improvements in intensive manual workforce assembly lines. The article assists industrial decision-makers with subsequent turnaround strategies to ensure higher efficiency levels requested by the market.

The paper offers actionable findings relevant to other manual assembly lines utilising an intensive workforce looking to improve operational performance. Some of the methods and strategies examined in this study to improve productivity require minimal capital investments. Lastly, the study contributes to the empirical literature by identifying production levelling problems in a real context.

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Operational performance improvement in manual assembly lines: a case study in Denmark and conceptual model for quick and long-term wins10.1108/IJPPM-11-2022-0566International Journal of Productivity and Performance Management2023-09-01© 2023 Emerald Publishing LimitedDiego Augusto de Jesus PachecoThomas SchougaardInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-09-0110.1108/IJPPM-11-2022-0566https://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0566/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Big data analytics capability for competitive advantage and firm performance in Malaysian manufacturing firmshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0567/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study investigated the relationships among big data analytics capability (BDAC), low-cost advantage, differentiation advantage, market and operational performance underpinning the resource-based view (RBV) and the entanglement view of sociomaterialism (EVS) theories. A total of 191 responses from members of the Federation of Malaysian Manufacturers were analysed using a structural equation modelling approach. This study has conclusively demonstrated that BDAC is indeed a resource bundle comprising human skills, tangible and intangible resources. This study found that BDAC positively influences competitive advantage and firm performance. The differentiation advantage was found to be a key factor in explaining market performance. Theoretically, both RBV and EVS could be used to link BDAC, differentiation advantage and market performance to explain superior firm performance. First, the sample is restricted to the manufacturers in Malaysia. Second, a single independent variable, BDAC, is used as a higher-order capability to influence competitive advantage, and thus, superior firm performance. Third, this study uses a self-reported survey, which means that only one respondent from each firm answered the questions. Fourth, this study excludes the focused strategy as it aims to investigate the competitive strategy used in the broader industry environment, rather than in a specific segment pursuing a focused strategy. First, BDAC is a valuable, rare, inimitable and non-substitutable tool for manufacturers to enhance their firm performance. Second, BDAC is crucial for manufacturing firms to reduce costs and differentiate themselves. Third, a low-cost advantage may not help manufacturers achieve greater market and operational performance. The relationship among BDAC, low-cost advantage, differentiation advantage, market and operational performance within manufacturing industry is empirically tested.Big data analytics capability for competitive advantage and firm performance in Malaysian manufacturing firms
Chu-Le Chong, Siti Zaleha Abdul Rasid, Haliyana Khalid, T. Ramayah
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study investigated the relationships among big data analytics capability (BDAC), low-cost advantage, differentiation advantage, market and operational performance underpinning the resource-based view (RBV) and the entanglement view of sociomaterialism (EVS) theories.

A total of 191 responses from members of the Federation of Malaysian Manufacturers were analysed using a structural equation modelling approach.

This study has conclusively demonstrated that BDAC is indeed a resource bundle comprising human skills, tangible and intangible resources. This study found that BDAC positively influences competitive advantage and firm performance. The differentiation advantage was found to be a key factor in explaining market performance. Theoretically, both RBV and EVS could be used to link BDAC, differentiation advantage and market performance to explain superior firm performance.

First, the sample is restricted to the manufacturers in Malaysia. Second, a single independent variable, BDAC, is used as a higher-order capability to influence competitive advantage, and thus, superior firm performance. Third, this study uses a self-reported survey, which means that only one respondent from each firm answered the questions. Fourth, this study excludes the focused strategy as it aims to investigate the competitive strategy used in the broader industry environment, rather than in a specific segment pursuing a focused strategy.

First, BDAC is a valuable, rare, inimitable and non-substitutable tool for manufacturers to enhance their firm performance. Second, BDAC is crucial for manufacturing firms to reduce costs and differentiate themselves. Third, a low-cost advantage may not help manufacturers achieve greater market and operational performance.

The relationship among BDAC, low-cost advantage, differentiation advantage, market and operational performance within manufacturing industry is empirically tested.

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Big data analytics capability for competitive advantage and firm performance in Malaysian manufacturing firms10.1108/IJPPM-11-2022-0567International Journal of Productivity and Performance Management2023-12-20© 2023 Emerald Publishing LimitedChu-Le ChongSiti Zaleha Abdul RasidHaliyana KhalidT. RamayahInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-12-2010.1108/IJPPM-11-2022-0567https://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0567/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Linking big data analytics capability and sustainable supply chain performance: mediating role of innovativeness, proactiveness and risk takinghttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0576/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestDrawing on the dynamic capability view (DCV), the current study aims to examine the mediating effects of entrepreneurial orientation (EO), in terms of innovativeness, proactiveness and risk taking, on the relationships between big data analytics (BDA) capability and sustainable supply chain performance (SSCP). Data were collected by questionnaire survey from 300 manufacturing organizations. Structural equation modeling (SEM) was used to test the hypotheses. The findings showed that innovativeness and proactiveness fully mediated the link between BDA capability and SSCP. However, risk taking only partially mediated the relationship between BDA capability and SSCP. There was also a negative relationship between BDA and risk taking. Given that the current study focused on the manufacturing sector, future research is needed to compare different sectors and cultural contexts. Further exploration is also needed into the dimension of risk taking in terms of the role of risk taking in linking BDA capability with SSCP in different cultural settings. Technology may not increase the risk taking capability. Organizations may be creative and proactive but may remain risk averse despite having access to big data. Organizations need a more balanced approach to dynamically integrate and reconfigure the organizations' BDA and EO capabilities in order to enhance SSCP. The role of EO in mediating the relationship between BDA capability and SSCP has not been studied before. The current study aimed to address the gap and contribute to the existing debate on better understanding the factors that are needed by organizations to effectively employ technology to enhance SSCP. Untapped areas for future research are also identified.Linking big data analytics capability and sustainable supply chain performance: mediating role of innovativeness, proactiveness and risk taking
Syed Awais Ahmad Tipu, Kamel Fantazy
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Drawing on the dynamic capability view (DCV), the current study aims to examine the mediating effects of entrepreneurial orientation (EO), in terms of innovativeness, proactiveness and risk taking, on the relationships between big data analytics (BDA) capability and sustainable supply chain performance (SSCP).

Data were collected by questionnaire survey from 300 manufacturing organizations. Structural equation modeling (SEM) was used to test the hypotheses.

The findings showed that innovativeness and proactiveness fully mediated the link between BDA capability and SSCP. However, risk taking only partially mediated the relationship between BDA capability and SSCP. There was also a negative relationship between BDA and risk taking.

Given that the current study focused on the manufacturing sector, future research is needed to compare different sectors and cultural contexts. Further exploration is also needed into the dimension of risk taking in terms of the role of risk taking in linking BDA capability with SSCP in different cultural settings.

Technology may not increase the risk taking capability. Organizations may be creative and proactive but may remain risk averse despite having access to big data. Organizations need a more balanced approach to dynamically integrate and reconfigure the organizations' BDA and EO capabilities in order to enhance SSCP.

The role of EO in mediating the relationship between BDA capability and SSCP has not been studied before. The current study aimed to address the gap and contribute to the existing debate on better understanding the factors that are needed by organizations to effectively employ technology to enhance SSCP. Untapped areas for future research are also identified.

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Linking big data analytics capability and sustainable supply chain performance: mediating role of innovativeness, proactiveness and risk taking10.1108/IJPPM-11-2022-0576International Journal of Productivity and Performance Management2023-07-25© 2023 Emerald Publishing LimitedSyed Awais Ahmad TipuKamel FantazyInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-07-2510.1108/IJPPM-11-2022-0576https://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0576/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Efficiency-oriented training and development based on service process observation and assessment in the workplacehttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0598/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to establish a service efficiency-oriented framework for training design and evaluation as a pivotal service procedure in the workplace to fill the gap between training and organizational performance in a service context. A semi-structured interview was first employed to confirm the primary indicator for training programs and criteria design as the pivotal factor for operational efficiency. An observation experiment was subsequently conducted to reveal that the training program can be redesigned according to the concrete operation effects and influencing factors for operational efficiency in the workplace. The proposed service efficiency-oriented training model is suggested to underline and guide the activities for training requirements, training methods, training criteria and training evaluation for the service sector. Training auditing, analyzing and redesigning based on service efficiency could help to integrate service efficiency so that service organizations can readjust their specific training needs and concise the training program in the human resource management practice. This study only conducted an on-site observational experiment on one of the casinos in Macau. An observational method assessed the conceptual model in the context of table game operations. More quantitative approaches like AI-assisted systems may be employed in the future. The representativeness of the sample is somewhat limited. In addition, the service efficiency-oriented training concept model is an open system that any organization could extend by incorporating more elements in each part that can be developed to meet their human resource management needs. Finally, other service-oriented organizations like airlines and banks can learn from the theoretical model proposed in this article. It is suggested that non-profit organizations would be a better research area. The finding can provide organizations and practitioners with insights and tools on how to provide and evaluate service efficiency and assess employee performance. The proposed service efficiency-oriented training model provides a theoretical foundation for training and organizational performance for service organizations. This study is the first to develop a service efficiency-oriented training framework with training needs, methods, criteria and evaluation. A service industry sample was used to verify the framework in the context of casino game pace and dealer training for table games. Suggestions for a combination of management are provided for casino operators to redesign and evaluate the dealer training program for service improvement.Efficiency-oriented training and development based on service process observation and assessment in the workplace
Jinquan Zhou, Wenjin He
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to establish a service efficiency-oriented framework for training design and evaluation as a pivotal service procedure in the workplace to fill the gap between training and organizational performance in a service context.

A semi-structured interview was first employed to confirm the primary indicator for training programs and criteria design as the pivotal factor for operational efficiency. An observation experiment was subsequently conducted to reveal that the training program can be redesigned according to the concrete operation effects and influencing factors for operational efficiency in the workplace.

The proposed service efficiency-oriented training model is suggested to underline and guide the activities for training requirements, training methods, training criteria and training evaluation for the service sector. Training auditing, analyzing and redesigning based on service efficiency could help to integrate service efficiency so that service organizations can readjust their specific training needs and concise the training program in the human resource management practice.

This study only conducted an on-site observational experiment on one of the casinos in Macau. An observational method assessed the conceptual model in the context of table game operations. More quantitative approaches like AI-assisted systems may be employed in the future. The representativeness of the sample is somewhat limited. In addition, the service efficiency-oriented training concept model is an open system that any organization could extend by incorporating more elements in each part that can be developed to meet their human resource management needs. Finally, other service-oriented organizations like airlines and banks can learn from the theoretical model proposed in this article. It is suggested that non-profit organizations would be a better research area.

The finding can provide organizations and practitioners with insights and tools on how to provide and evaluate service efficiency and assess employee performance.

The proposed service efficiency-oriented training model provides a theoretical foundation for training and organizational performance for service organizations.

This study is the first to develop a service efficiency-oriented training framework with training needs, methods, criteria and evaluation. A service industry sample was used to verify the framework in the context of casino game pace and dealer training for table games. Suggestions for a combination of management are provided for casino operators to redesign and evaluate the dealer training program for service improvement.

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Efficiency-oriented training and development based on service process observation and assessment in the workplace10.1108/IJPPM-11-2022-0598International Journal of Productivity and Performance Management2023-10-13© 2023 Emerald Publishing LimitedJinquan ZhouWenjin HeInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-10-1310.1108/IJPPM-11-2022-0598https://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0598/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Prioritizing the attributes of sustainable banking performancehttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0600/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestGrowing concern over sustainability adoption has presented an array of challenges to businesses. While vital to an economy's success, banking is not immune to societal, environmental and economic consequences of business practices. The study has examined the sustainable performance of banking institutions on the suggested multidimensional framework comprising economic, environmental, social, governance and financial dimensions and 52 sustainability indicators. The study benchmarks the significant performance indicators of leading banks indispensable to sustainable banking performance. The findings attempt to address research questions concerning the extent of sustainable banking performance, ranking the sustainability dimensions and indicators and standardizing sustainability adoption metrics. To determine the responsiveness of the banking industry to sustainability dimensions, content analysis was conducted using NVivo software for the year 2021–2022. Furthermore, a hybrid multicriteria decision-making (MCDM) approach is used by integrating entropy, the technique for order preference by similarity to ideal solution (TOPSIS) and VlseKriterijumska Optimizacija KOmpromisno Resenje (VIKOR) to provide relative weights to performance indicators and prioritize banks based on their sustainable performance. Sensitivity analysis is used to ensure the robustness of results. In the context of the Indian banking industry, the pattern of sustainability reporting is inconsistent and concentrated on addressing environmental and social concerns. The results of the entropy methodology prioritized “Environmental” sustainability over other selected dimensions while “Financial” dimension has been assigned the least priority in the ranking order. The significant sustainable performance indicators delineated in this study should be used as standards to ensure the accountability and credibility of the sustainable banking industry. Additionally, the research findings will provide valuable inputs to policymakers and regulators to assure better contribution of the banking sector in meeting sustainability goals. Considering the paucity of studies on sustainable banking performance, this study makes two significant contributions to the literature. First, the suggested multidimensional disclosure model integrating financial and nonfinancial indicators would facilitate banking institutions in addressing the five aspects of sustainability. As one of the first studies in the context of the Indian banking industry, the findings would pave the way for better diffusion of sustainability practices. Second, the inclusion of MCDM techniques prioritizes the significance of sustainability indicators and benchmarks the performance of leading banks to achieve better profits and more substantial growth.Prioritizing the attributes of sustainable banking performance
Deergha Sharma, Pawan Kumar
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Growing concern over sustainability adoption has presented an array of challenges to businesses. While vital to an economy's success, banking is not immune to societal, environmental and economic consequences of business practices. The study has examined the sustainable performance of banking institutions on the suggested multidimensional framework comprising economic, environmental, social, governance and financial dimensions and 52 sustainability indicators. The study benchmarks the significant performance indicators of leading banks indispensable to sustainable banking performance. The findings attempt to address research questions concerning the extent of sustainable banking performance, ranking the sustainability dimensions and indicators and standardizing sustainability adoption metrics.

To determine the responsiveness of the banking industry to sustainability dimensions, content analysis was conducted using NVivo software for the year 2021–2022. Furthermore, a hybrid multicriteria decision-making (MCDM) approach is used by integrating entropy, the technique for order preference by similarity to ideal solution (TOPSIS) and VlseKriterijumska Optimizacija KOmpromisno Resenje (VIKOR) to provide relative weights to performance indicators and prioritize banks based on their sustainable performance. Sensitivity analysis is used to ensure the robustness of results.

In the context of the Indian banking industry, the pattern of sustainability reporting is inconsistent and concentrated on addressing environmental and social concerns. The results of the entropy methodology prioritized “Environmental” sustainability over other selected dimensions while “Financial” dimension has been assigned the least priority in the ranking order. The significant sustainable performance indicators delineated in this study should be used as standards to ensure the accountability and credibility of the sustainable banking industry. Additionally, the research findings will provide valuable inputs to policymakers and regulators to assure better contribution of the banking sector in meeting sustainability goals.

Considering the paucity of studies on sustainable banking performance, this study makes two significant contributions to the literature. First, the suggested multidimensional disclosure model integrating financial and nonfinancial indicators would facilitate banking institutions in addressing the five aspects of sustainability. As one of the first studies in the context of the Indian banking industry, the findings would pave the way for better diffusion of sustainability practices. Second, the inclusion of MCDM techniques prioritizes the significance of sustainability indicators and benchmarks the performance of leading banks to achieve better profits and more substantial growth.

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Prioritizing the attributes of sustainable banking performance10.1108/IJPPM-11-2022-0600International Journal of Productivity and Performance Management2023-10-02© 2023 Emerald Publishing LimitedDeergha SharmaPawan KumarInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-10-0210.1108/IJPPM-11-2022-0600https://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0600/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
BPMN-VSM-based knowledge-work process analysis and improvement in police services: a case studyhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-12-2022-0604/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to investigate the integrated application of business process modeling and notation (BPMN) and value stream mapping (VSM) to improve knowledge work performance and productivity in police services. In order to explore the application of the hybrid BPMN-VSM approach in police services, this study uses the department of digital crime investigation (DCI) in one Norwegian police district as a case study. Service process identification was the next step after selecting an appropriate organizational unit for the case study. BPMN-VSM-based current state mapping, including time and waste analyses, was used to determine cycle and lead time and identify value-adding and nonvalue-adding activities. Subsequently, improvement opportunities were identified, and the current state process was re-designed and constructed through future state mapping. The study results indicate a 44.4% and 83.0% reduction in process cycle and lead time, respectively. This promising result suggests that the hybrid BPMN-VSM approach can support the visualization of bottlenecks and possible causes of increased lead times, followed by the systematic identification and proposals of avenues for future improvement and innovation to remedy the discovered inefficiencies in a complex knowledge-work environment. This study focused on one department in a Norwegian police district. However, the experience gained can support researchers and practitioners in understanding lean implementation through an integrated BPMN and VSM model, offering a unique insight into the ability to investigate complex systems. Complex knowledge work processes generally characterize police services due to a high number of activities, resources and stakeholder involvement. Implementing lean thinking in this context is significantly challenging, and the literature on this topic is limited. This study addresses the applicability of the hybrid BPMN-VSM approach in police services with an original public sector case study in Norway.BPMN-VSM-based knowledge-work process analysis and improvement in police services: a case study
Felix Preshanth Santhiapillai, R.M. Chandima Ratnayake
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to investigate the integrated application of business process modeling and notation (BPMN) and value stream mapping (VSM) to improve knowledge work performance and productivity in police services. In order to explore the application of the hybrid BPMN-VSM approach in police services, this study uses the department of digital crime investigation (DCI) in one Norwegian police district as a case study.

Service process identification was the next step after selecting an appropriate organizational unit for the case study. BPMN-VSM-based current state mapping, including time and waste analyses, was used to determine cycle and lead time and identify value-adding and nonvalue-adding activities. Subsequently, improvement opportunities were identified, and the current state process was re-designed and constructed through future state mapping.

The study results indicate a 44.4% and 83.0% reduction in process cycle and lead time, respectively. This promising result suggests that the hybrid BPMN-VSM approach can support the visualization of bottlenecks and possible causes of increased lead times, followed by the systematic identification and proposals of avenues for future improvement and innovation to remedy the discovered inefficiencies in a complex knowledge-work environment.

This study focused on one department in a Norwegian police district. However, the experience gained can support researchers and practitioners in understanding lean implementation through an integrated BPMN and VSM model, offering a unique insight into the ability to investigate complex systems.

Complex knowledge work processes generally characterize police services due to a high number of activities, resources and stakeholder involvement. Implementing lean thinking in this context is significantly challenging, and the literature on this topic is limited. This study addresses the applicability of the hybrid BPMN-VSM approach in police services with an original public sector case study in Norway.

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BPMN-VSM-based knowledge-work process analysis and improvement in police services: a case study10.1108/IJPPM-12-2022-0604International Journal of Productivity and Performance Management2023-11-16© 2023 Emerald Publishing LimitedFelix Preshanth SanthiapillaiR.M. Chandima RatnayakeInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2023-11-1610.1108/IJPPM-12-2022-0604https://www.emerald.com/insight/content/doi/10.1108/IJPPM-12-2022-0604/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A positive psychological approach for improving the well-being and performance of employeeshttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-12-2022-0618/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestToday’s competitive business world presents unanticipated challenges to enterprises worldwide. So, the well-being of the employees may be a sustained competitive edge for corporations in improving employee performance. Positive psychology served as the foundation for this study, investigating the interplay between employee well-being and task performance by incorporating organizational-specific factors like organizational virtuousness (OV) and individual-specific factors such as Psychological Capital (PsyCap). In total, 639 dyadic responses were gathered from the banking sector, encompassing employees in both private and public banks in India, along with their immediate supervisors. The hypotheses were subsequently examined by applying Structural Equation Modeling (SEM). OV and PsyCap are considerably associated with the well-being of employees and task performance, according to the findings. Employee well-being mediates the relationships between the perceptions of Organizational Virtuousness (OV) and task performance, as well as between PsyCap and task performance. The intense competition and series of scandals in Indian banks urge the introduction of some behavioral precautionary measures. Banks need to understand and intervene in positive organizational behavior and help the employees build strong PsyCap to enhance their well-being and task performance to gain a competitive edge. The present study integrated Positive Organizational Behavior (POB) and Positive Organizational Scholarship (POS) to enhance work performance.A positive psychological approach for improving the well-being and performance of employees
Rajasekhar David, Sharda Singh, Sitamma Mikkilineni, Neuza Ribeiro
International Journal of Productivity and Performance Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Today’s competitive business world presents unanticipated challenges to enterprises worldwide. So, the well-being of the employees may be a sustained competitive edge for corporations in improving employee performance. Positive psychology served as the foundation for this study, investigating the interplay between employee well-being and task performance by incorporating organizational-specific factors like organizational virtuousness (OV) and individual-specific factors such as Psychological Capital (PsyCap).

In total, 639 dyadic responses were gathered from the banking sector, encompassing employees in both private and public banks in India, along with their immediate supervisors. The hypotheses were subsequently examined by applying Structural Equation Modeling (SEM).

OV and PsyCap are considerably associated with the well-being of employees and task performance, according to the findings. Employee well-being mediates the relationships between the perceptions of Organizational Virtuousness (OV) and task performance, as well as between PsyCap and task performance.

The intense competition and series of scandals in Indian banks urge the introduction of some behavioral precautionary measures. Banks need to understand and intervene in positive organizational behavior and help the employees build strong PsyCap to enhance their well-being and task performance to gain a competitive edge.

The present study integrated Positive Organizational Behavior (POB) and Positive Organizational Scholarship (POS) to enhance work performance.

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A positive psychological approach for improving the well-being and performance of employees10.1108/IJPPM-12-2022-0618International Journal of Productivity and Performance Management2024-03-19© 2024 Emerald Publishing LimitedRajasekhar DavidSharda SinghSitamma MikkilineniNeuza RibeiroInternational Journal of Productivity and Performance Managementahead-of-printahead-of-print2024-03-1910.1108/IJPPM-12-2022-0618https://www.emerald.com/insight/content/doi/10.1108/IJPPM-12-2022-0618/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited