Table of contents
Guest Editors: Madhav Sinha
Enhancing Black Belts via academic mastery
Barbara M Savage, Sampath Kumar SreevathsanIn May 2010, a new collaborative initiative was launched between the Portsmouth Business School and Hewlett Packard, wherein trained Black Belts (BB) were enabled to pursue an MSc…
The impact of middle management commitment on improvement initiatives in public organisations
Abdullah Alhaqbani, Deborah M Reed, Barbara M Savage, Jana RiesTop management commitment is considered a significant factor in improvement programmes, and many papers have been written about the role of top management commitment in…
Leadership for change: Proposed organizational development by incorporating systems thinking and quality tools
Seema ArifThe purpose of this paper is to explore the scope of application of systems thinking and cybernetics for change management by presenting the case of a private university of…
Internal customer satisfaction improvement with QFD technique
Hatice Camgöz-Akdağ , H. Pınar İmer, K. Nazlı ErginThe purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to…
Empirical study on quality management for product-service systems in industrial environment
Florian Pasch, Christoffer Rybski, Roland JochemTo achieve long-term customer retention a comprehensive and individual performance is increasingly important for companies from the manufacturing industry. A possibility to meet…
Effectiveness of QFD in a municipal administration process
Narda B. Ocampo Jimenez, Roberto Baeza SerratoThe purpose of this paper is to document the results of an implementation of the quality function deployment (QFD) tool in a process of a municipal administration involving…
On sustainable development of organization
Jan M. MyszewskiThe subjects considered in this research paper form the basic prerequisites for improving the effectiveness of organizational development. The author assumes that the…
Development and testing of an assessment model for social enterprises: The case of Capeltic in Mexico
Maria Odette Lobato-Calleros, Karla Fabila Rodriguez, Paulina Carrera-Lobato, Rodrigo Carrera-LobatoThe trend toward the indiscriminate use of natural resources and social decay has widened the gap between social classes, rich and poor, leaving the poorest unprotected. This…
ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Majed Al-Mashari