Table of contents
Customer satisfaction, service quality, and customer value: years 2000-2015
Haemoon Oh, Kawon KimThis paper aims to review hospitality and tourism research on customer satisfaction (CS), service quality (SQ) and customer value (CV) published in several established hospitality…
Corporate social responsibility: reviewed, rated, revised
Thomas Farrington, Ross Curran, Keith Gori, Kevin D. O’Gorman, C. Jane QueenanThis paper is a critical literature review of corporate social responsibility (CSR) research in both general management and hospitality management literature. This paper aims to…
Strategic human resources management research in hospitality and tourism: A review of current literature and suggestions for the future
Juan M. Madera, Mary Dawson, Priyanko Guchait, Amanda Mapel BelarminoThe purpose of this paper is to provide a review of the strategic human resources management (HRM) literature from the points of view of both general management and hospitality…
Diversity management research in hospitality and tourism: past, present and future
Valentini Kalargyrou, Wanda CostenThe purpose of this paper is to present a review of diversity management research published in hospitality and tourism-specific and business discipline-based journals. The study…
Brand management – standing out from the crowd: A review and research agenda for hospitality management
Ceridwyn KingThis paper aims to provide a comprehensive understanding of how brand management research has evolved to inform future hospitality research agendas that are both theoretically and…
Hospitality and tourism education research from 2005 to 2014: “Is the past a prologue to the future?”
Cathy H.C. Hsu, Honggen Xiao, Nan ChenThe purpose of this paper is to synthesize and evaluate research on hospitality and tourism education in the past ten years (2005-2014) and to suggest directions for future…
Motivators and inhibitors in booking a hotel via smartphones
Sangwon Park, Yiqun HuangThe purpose of this research is to identify motivators (i.e. self-efficacy, perceived behavioural control and perceived benefits) and inhibitors (i.e. perceived cost and anxiety…
Sharing tourism experiences in social media: A literature review and a set of suggested business strategies
Marios D. SotiriadisThe purpose of this paper is twofold: to perform a synthesis of academic research published between 2009 and 2016 regarding the changes in tourism consumer behavior brought about…
The review of “green” research in hospitality, 2000-2014: Current trends and future research directions
Sun-Hwa Kim, Kiwon Lee, Ann FairhurstGreen practices have been of increasing interest to both practitioners and researchers in the hospitality context. To understand how green practices have been adopted in the…
Mediation of job embeddedness and satisfaction in the relationship between task characteristics and turnover: A multilevel study in Portuguese hotels
Aristides I. Ferreira, Luis F. Martinez, José Pereira Lamelas, Rosa I. RodriguesEmployees’ turnover intention is a key problem that hotel managers face daily. This is partially explained by the inevitability of performing tasks with little significance and…
Development of a scale to measure hotel brand experiences
Imran Khan, Zillur RahmanThis study aims to develop and validate a scale for measuring hotel brand experience.
The two market leaders in ocean cruising and corporate sustainability
Peter Jones, David Hillier, Daphne ComfortThe purpose of this paper is to provide a commentary on the sustainability reports published by the two market leaders in ocean cruising industry.
Thematic framework of online review research: A systematic analysis of contemporary literature on seven major hospitality and tourism journals
Linchi Kwok, Karen L. Xie, Tori RichardsThe purposes of this study are to synthesize the current research findings reported in major hospitality and tourism journals and to discuss the knowledge gaps where additional…
An updated comprehensive review of website evaluation studies in hospitality and tourism
Sunny Sun, Davis Ka Chio Fong, Rob Law, Shan HeThis study aims to review published articles on website evaluation in hospitality and tourism for the period of 2000-2015 to provide a comprehensive updated review, as well as to…
Transformational leadership and employee voices in the hospitality industry
Tsang-Lang Liang, Hsueh-Feng Chang, Ming-Hsiang Ko, Chih-Wei LinThis study aims to explore the relationship between transformational leadership and employee voice behavior and the role of relational identification and work engagement as…
Competencies of hotel general managers: a conceptual framework
Sonia Bharwani, Parvaiz TalibIt is crucial for hospitality organisations to develop sustainable leadership by regularly re-evaluating the competencies and skills required by their senior managers and leaders…
Effects of crowdvoting on hotels: the Booking.com case
Fernando J. Garrigos-Simon, Jose Luis Galdon, Silvia Sanz-BlasThis paper aims to define and demonstrate the importance of crowdsourcing for the improvement of diverse functions of hotels, the advantages and disadvantages of this technique…
Customers’ perceived website service quality and its effects on e-loyalty
Myunghee Mindy Jeon, Miyoung JeongThis study aims to examine determinants of perceived website quality and associations among consequences of perceived website quality. Adopting the framework of loyalty…
Building brand relationship quality among hotel loyalty program members
Ada S. Lo, Holly Hyunjung Im, Yong Chen, Hailin QuThis study aims to investigate the impact of the loyalty program members’ satisfaction toward the hotel loyalty program benefits and the customer management relationship…
Assessing the impact of pubs on community cohesion and wellbeing in the English countryside: A longitudinal study
Ignazio Cabras, Matthew P. MountThis paper aims to explore and examine how public houses or pubs function as facilitators and developers of community cohesion and social interactions in rural areas of England.
New developments in tourism and hotel demand modeling and forecasting
Doris Chenguang Wu, Haiyan Song, Shujie ShenThe purpose of this paper is to review recent studies published from 2007 to 2015 on tourism and hotel demand modeling and forecasting with a view to identifying the emerging…
Hotel guests’ social media acceptance in luxury hotels
M. Claudia tom Dieck, Timothy Hyungsoo Jung, Woo Gon Kim, Yunji MoonThis paper aims to propose and test a modified technology acceptance model for the social media networks (SMNs) in the luxury hotel context, integrating satisfaction and continued…
QSR brand value: Marketing mix dimensions among McDonald’s, KFC, Burger King, Subway and Starbucks
Robert J. Harrington, Michael C. Ottenbacher, Simon FauserThis study aims to examine the quick service restaurant (QSR) differentiation in the minds of consumers, customers and non-customers and addresses the use of absolute measures…
The determinants of hotel room rates: an analysis of the hotel industry in Warsaw, Poland
Adam Pawlicz, Tomasz NapieralaThis study aims to measure the effect on prices through the differing characteristics and attributes of hotels.
Manager mindsets and employee organizational citizenship behaviours
Ali Özduran, Cem TanovaThis study aims to investigate how hotel managers with incremental mindsets influence the organisational citizenship behaviours (OCBs) of their subordinates through the process of…
The role of extraversion and agreeableness traits on Gen Y’s attitudes and willingness to pay for green hotels
Candy Mei Fung Tang, Desmond LamThis paper aims to examine the role of extraversion and agreeableness personality traits on Generation Y (Gen Y) consumers’ attitudes toward and willingness to pay for green…
The moderating effect of self-efficacy and gender on work engagement for restaurant employees in the United States
Juan Liu, Seonghee Cho, Eka Diraksa PutraThe purpose of the study was to examine the moderating effect of self-efficacy and gender on work engagement.
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus