International Journal of Operations & Production Management: Volume 36 Issue 3

Exploring the archetypes of engineer-to-order: an empirical analysis

Olga Willner, Daryl Powell, Markus Gerschberger, Paul Schönsleben

The purpose of this paper is to conceptualize archetypes of engineer-to-order (ETO) to support companies in determining the appropriate degree of design standardization and…

Determinants of quality and efficiency performance in service operations

Jayanth Jayaram, Kefeng Xu

Using arguments from the knowledge-based view and resource-based view of the firm, the purpose of this paper is to propose that external knowledge (as measured by a firm’s…

Third-party purchase: an empirical study of Chinese third-party logistics users

Yangyan Shi, Abraham Zhang, Tiru Arthanari, Yanping Liu

Third-party purchase (3PP) is a new value-added service offered by third-party logistics (3PL) providers. The purpose of this paper is to examine the perception of 3PP service…

Service decomposition: a conceptual analysis of modularizing services

Monique Eissens-van der Laan, Manda Broekhuis, Marjolein van Offenbeek, Kees Ahaus

Applying “modularity” principles in services is gaining in popularity. The purpose of this paper is to enrich existing service modularity theory and practice by exploring how…

Analysis of reverse logistics implementation practices by South Australian construction organisations

Nicholas Chileshe, Raufdeen Rameezdeen, M. Reza Hosseini, Steffen Lehmann, Chika Udeaja

A large number of benefits have been reported when reverse logistics (RL) is fully implemented in the construction industry. However, RL is yet to become common place in the…