International Journal of Physical Distribution & Logistics Management: Volume 46 Issue 6/7

Realignment of the physical distribution process in omni-channel fulfillment

Rafay Ishfaq, C. Clifford Defee, Brian J Gibson, Uzma Raja

The purpose of this paper is to identify the realignment of the physical distribution process for store-based retailers in their efforts to integrate the online channel into their…

Retail logistics in the transition from multi-channel to omni-channel

Alexander Hübner, Johannes Wollenburg, Andreas Holzapfel

Online retailing changes all retail systems significantly. The growing importance of online sales requires the creation of new fulfillment models. The purpose of this paper is to…

Online retail returns management: Integration within an omni-channel distribution context

Michael Bernon, John Cullen, Jonathan Gorst

With the rapid growth of consumer sales being fulfilled through omni-channel retailing, the purpose of this paper is to explore the subsequent impact on the levels of consumer…

An investigation into critical service determinants of customer to business (C2B) type product returns in retail firms

Kamrul Ahsan, Shams Rahman

In spite of regular occurrence of product returns, research into determinants of returns services in retail businesses is still limited. To fill the gap, the purpose of this paper…

Unsaleable grocery products, their residual value and instore logistics

Christina Holweg, Christoph Teller, Herbert Kotzab

The purpose of this paper is twofold: first, to explore the complexities of regularly implemented as well as irregularly occurring – sometimes improvised – instore logistics…

An exploration of logistics-related customer service provision on Twitter: The case of e-retailers

Jyotirmoyee Bhattacharjya, Adrian Ellison, Sonali Tripathi

The success of e-retailers is intrinsically linked to the effectiveness of their logistics processes which, inevitably, involve third party service providers. As the most tangible…

Demand uncertainty and inventory turnover performance: An empirical analysis of the US retail industry

Gülşah Hançerlioğulları, Alper Şen, Esra Ağca Aktunç

The purpose of this paper is to investigate the impact of demand uncertainty on inventory turnover performance through empirical modeling. In particular the authors use the…

Retail logistics special issue

Carlos Mena, Michael Bourlakis