International Journal of Productivity and Performance Management: Volume 61 Issue 8

Enabling performance measurement in a small professional service firm

Bianca A.C. Groen, Mirthe van de Belt, Celeste P.M. Wilderom

The purpose of this paper is to show why developing an enabling performance measurement system (PMS) can be useful to small professional service firms (PSFs) and how small PSFs…

Strategy deployment systems within the UK healthcare sector: a case study

Shulian Zhang, David Bamford, Claire Moxham, Benjamin Dehe

The purpose of this paper is to examine an organisation‐wide restructuring exercise by investigating the effectiveness of strategy development and deployment processes in a…

Performance appraisal based on a forced distribution system: its drawbacks and remedies

Rachana Chattopadhayay, Anil Kumar Ghosh

Performance appraisal based on a forced distribution system (FDS) is widely used in large corporate sectors around the globe. Though many researchers have pointed out several…

Collaboration in supply chain: An assessment of hierarchical model using partial least squares (PLS)

Gopal Kumar, Ravindra Nath Banerjee

The purpose of this paper is to frame collaboration in supply chain as a hierarchical reflective construct.

The implementation of the balanced scorecard in a school district : Lessons learned from an action research study

Maria Manuela Pereira, Nuno Filipe Melão

The purpose of this paper is to investigate the benefits, obstacles and challenges in implementing the balanced scorecard (BSC) in non‐higher education public schools, more…

Lean Six Sigma for higher education institutions (HEIs): Challenges, barriers, success factors, tools/techniques

Jiju Antony, Netasha Krishan, Donna Cullen, Maneesh Kumar

The purpose of this paper is to critically evaluate whether Lean Six Sigma (LSS) can be a powerful business improvement methodology for improving the efficiency and effectiveness…

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Tom Burgess, John Heap

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