International Journal of Quality & Reliability Management: Volume 32 Issue 6

P-TRANSQUAL: a service quality model of public land transport services

I Gede Mahatma Yuda Bakti, Sik Sumaedi

– The purpose of this paper is to test a model of service quality of public land transport services, especially paratransit services.

An evaluation of just-in-time initiatives in the Indian industries

Gurinder Singh, Inderpreet Singh Ahuja

The purpose of this paper is to develop an insight into the prevalent just-in-time (JIT) practices adopted in Indian manufacturing industry for realizing the development and…

An ISO 9001 based approach for the implementation of process FMEA in the Brazilian automotive industry

Dimas Campos de Aguiar, Valério Antonio Pamplona Salomon, Carlos Henrique Pereira Mello

The purpose of this paper is to present a structured way for the definitions of the Process Failure Mode and Effect Analysis (FMEA) attributes, such as potential failure mode…

The true motives behind the adoption of QLASSIC-CIS 7: 2006: As a quality assurance initiative in construction industry

Kenn Jhun Kam, Ahmad Hilmy Abdul Hamid

The purpose of this paper is to investigate contractors’ awareness level and adoption of QLASSIC assessment system in construction industry and to identify the variables that…

Use of copula functions for the reliability of series systems

Jorge Alberto Achcar, Fernando Antonio Moala

The purpose of this paper is to provide a new method to estimate the reliability of series system by using copula functions. This problem is of great interest in industrial and…

Maintenance management models: a study of the published literature to identify empirical evidence: A greater practical focus is needed

Kym Fraser, Hans-Henrik Hvolby, Tzu-Liang (Bill) Tseng

Maintenance and its management has moved from being considered a “necessary evil” to being of strategic importance for most competitive organisations around the world. In terms of…