Industrial Management & Data Systems: Volume 115 Issue 5

Social media models, technologies, and applications: An academic review and case study

Eric W.T. Ngai, Ka-leung Karen Moon, S.S. Lam, Eric S. K. Chin, Spencer S.C. Tao

In recent years, social media have attracted considerable attention. Hence, the purpose of this paper is to conduct a critical literature review of social media research with the…

Explore the feasibility of adopting crowdsourcing for innovative problem solving

C.K.M. Lee, CY Chan, Sophie Ho, KL Choy, WH Ip

The purpose of this paper is to explore the feasibility of adopting crowdsourcing for enhancing innovative problem solving through task design on task attributes. Task attributes…

Emotions and continued usage of mobile applications

Yi Ding, Kah Hin Chai

A pressing issue with mobile applications (apps) is continued use. The expectancy disconfirmation theory is employed as the theoretical basis for most studies on continuance…

Franchising decision support system for formulating a center positioning strategy

C.H. Wu, G.T.S. Ho, Cathy H. Y. Lam, W.H. Ip

The purpose of this paper is to propose a franchising decision support system (FDSS) for future development planning by center positioning strategy formulation under a franchising…

Explaining knowledge sharing with social capital theory in information systems development projects

Seyoon Lee, Jun-Gi Park, Jungwoo Lee

Owing to their complex and knowledge-intensive nature, information systems development (ISD) projects require effective collaboration between business and technology experts. In…

Solving two-dimensional Markov chain model for call centers

Chih-Chin Liang, Hsing Luh

The purpose of this paper is to develop a novel model of a call center that must treat calls with distinctly different service depending on whether they orginate from VIP or…

Competition and supply chain integration: a taxonomy perspective

Zhi Cao, Baofeng Huo, Yuan Li, Xiande Zhao

– The purpose of this paper is to investigate the influence of competition on supply chain integration (SCI).

Monitoring processes through inventory and manufacturing lead time

Lluís Cuatrecasas-Arbós, Jordi Fortuny-Santos, Patxi Ruiz-de-Arbulo-López , Carla Vintró-Sanchez

Since lean manufacturing considers that “Inventory is evil”, the purpose of this paper is to find and quantify the relations between work-in-process inventory (WIP), manufacturing…

Invited review paper on social media models, technologies and applications

Alain Chong, Hing Kai Chan