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ISSN: 1463-6697
Online from: 1999

This journal is indexed by Scopus.

Table Of Contents: Volume 14 Issue 2

Published: 2012, Start page: 3
Icon key: You have access to this item Backfile Earlycite Abstract only
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Consumer representation in UK communications policy and regulation
Damian Tambini (pp. 3 - 16)
Keywords: Case studies, Consumers, Cost benefit analysis, Customer services management, Customer orientation
Type: Research paper
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Third time lucky? An exploration of Hutchison Whampoa's involvement in the mobile telecommunications industry
Jason Whalley, Peter Curwen (pp. 17 - 41)
Keywords: Case studies, Operational performance, Telecommunications, Communication technologies
Type: Research paper
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Innovations from the ICT‐based service encounter
Anders Henten (pp. 42 - 56)
Keywords: Services, Innovation, Service encounter, ICT‐based encounters, Communication technologies, Service delivery
Type: Conceptual Paper
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A systems framework to telecommunication policy: the Philippine experience, 1989‐2009
Fernando de la Cruz Paragas (pp. 57 - 71)
Keywords: Liberalization, Technological innovation and adoption, Universal access and service, Telecommunication, Systems framework, Philippines
Type: Research paper
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Mobile content and service delivery platforms: a technology classification model
Antonio Ghezzi, Marcelo Nogueira Cortimiglia, Rafaello Balocco (pp. 72 - 88)
Keywords: Mobile communications, Technology classification model, Mobile content and service delivery platform, Communication technologies, Telecommunication
Type: Research paper

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The AT&T/T-Mobile USA takeover and its implications for consolidation of mobile markets
Peter Curwen
Type: Secondary article
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