Performance Measurement and Metrics: Volume 18 Issue 2

Guest editorial

Stephen Town

Potatoes to patrons: Using a variation of Fisher’s agricultural split-plot model to explore the information control dimension of LibQUAL+

Christopher Sean Guder

This research was originally conducted as the author’s dissertation work at the Ohio University. The author explored LibQUAL+ results from two separate institutions with different…

Stop chasing unicorns: Setting reasonable expectations for the impact of library instruction programs (and other library services) on student success

Laura W. Gariepy, Bettina Peacemaker, Valeriana Colon

The purpose of this paper is to discuss the importance of selecting “well-matched” independent and dependent variables in quantitative research to maximize the possibility of…

Evaluating electronic journal use and access among academic staff at the Faculty of Agriculture, University of Zimbabwe

Thembani Malapela, Karin de Jager

The purpose of this paper is to explore issues around access and use of subscription electronic journals by African researchers and seeks to bring to the fore the issues academics…

Issues of quality and professionalism of library volunteers: Reporting from a qualitative case study

Biddy Casselden, Geoff Walton, Alison Pickard, Julie Mcleod

The purpose of this paper is to consider the preliminary findings arising from two case study library authorities in the North East of England, examining current volunteer use in…

Library space assessment: a professional education case study

Sheila Corrall

The purpose of this paper is to review the current state of library space assessment, and to investigate how new professionals, represented by a cohort of graduate students taking…

Identifying the needs and usage habits of university study room users

Alice B. Ruleman, Anthony Kaiser

Study rooms are recognized as a popular feature in academic libraries. The purpose of this paper is to understand how students use the study rooms at the library of the University…

How Canadian librarians practice and assess individualized research consultations in academic libraries: A nationwide survey

Karine Fournier, Lindsey Sikora

Though we live in a digital era, libraries offer significant hours of in-person reference services, in combination with online reference services. Nevertheless, an increase in…

The logic model: more than a planning tool

Claire Hamasu, Elizabeth Kelly

The purpose of this paper is to describe how the logic model can provide infrastructure for library programming from planning, tracking accomplishments, identifying where…