The TQM Journal: Volume 29 Issue 6

Introduction to the special issue on managing service innovation and quality: a service ecosystem perspective

Maria Vincenza Ciasullo

Considering pollution in the higher education (HE) service ecosystem: The role of students’ evaluation surveys

Montserrat Díaz-Méndez, Michael Saren, Evert Gummesson

From a service ecosystem perspective, the purpose of this paper is to examine students’ evaluation surveys as a tool used by most higher education (HE) institutions worldwide to…

The viable system perspective of actors in eco-systems

Francesco Polese, Luca Carrubbo, Roberto Bruni, Gennaro Maione

The purpose of this paper is to show the relevance of the interest in sharing the common purpose and in searching for a common survival of emerging eco-system (ES) as an entity…

Service ecosystems, markets and business networks: What is the difference? A horizontal literature review

Jonas Holmqvist, Carlos Diaz Ruiz

Recent research demonstrates how firms strive to shape their business environment and level the playing field in their favor. To explain this phenomenon, business scholars use…

The role of technology and institutions in tourism service ecosystems: Findings from a case study

Sergio Barile, Maria Vincenza Ciasullo, Orlando Troisi, Debora Sarno

Given the growing attention on service ecosystem and the role played by technology and institutions in shaping of actors’ relations and interactions, the purpose of this paper is…

Evaluating the outcomes of service ecosystems: The interplay between ecosystem well-being and customer well-being

Claudio Baccarani, Fabio Cassia

The purpose of this paper is to understand how the resource integration processes that occur within service ecosystems affect both the well-being of the entire ecosystem and the…

Dream or reality? A recipe for sustainable and innovative health care ecosystems

Rocco Palumbo, Silvia Cosimato, Aurelio Tommasetti

Service ecosystems are gaining credence among management scholars. However, there is still little agreement about the distinguishing attributes of service ecosystems in both the…

The rise of P2P ecosystem: a service logics amplifier for value co-creation

Cristina Simone, Antonio La Sala, Marta Maria Montella

The purpose of this paper is to examine peer production (P2P) conceived as an ecosystem for value co-creation. First, this paper provides information on the specific P2P method…

Struggling with agency problems in open innovation ecosystem: corporate policies in innovation hub

Maria Cristina Longo, Sonia Caterina Giaccone

The purpose of this paper is to discuss the topic of agency problems in service ecosystem for innovation. It specifically explores the corporate policies aimed at encouraging…

The role of loyalty programs in healthcare service ecosystems

Vusal Gambarov, Debora Sarno, Xhimi Hysa, Mario Calabrese, Alberto Bilotta

The purpose of this paper is to investigate the role of patient loyalty programs in healthcare environment, generally considered as a way to engage patients and potentially…

Cultural and ethical obstacles on the road to sustainable development in the globalization era

Tito Conti

After the Second World War, important initiatives were taken to avoid the risk of mankind self-destruction. The creation of the United Nations generated high hopes. Unfortunately…