Business Process Management Journal: Volume 19 Issue 4

Towards a framework for identifying business process redesign patterns

Gregor Zellner

Business process redesign (BPR) is still a big issue in improving organizations and a lot of methods and techniques exist to support this undertaking. Referring to this, the…

Challenges of supply chain finance: A detailed study and a hierarchical model based on the experiences of an Indian firm

Dileep More, Preetam Basu

The purpose of this paper is to examine the different challenges that confront supply chain finance (SCF) and to develop a hierarchical model that analyzes the complex…

Efficient service production: service factories in banking

Markku Tinnilä

The banking industry is definitely among the service industries that have been thoroughly transformed during the past decades. The direction of development has been toward more…

Measuring process capital from a system model perspective

Shari S.C. Shang, Ya‐Ling Wu

The purpose of this paper is to seek effective measurement methods that reflect the real value of process capital.

Strategic management for product development

Anne‐Maria Aho, Lorna Uden

The purpose of this paper is to shed light on understanding how value creation can be improved by developing dynamic capabilities in product development, in the case of a software…

Business process management: a systemic approach?

Mayara Segatto, Silvia Inês Dallavalle de Pádua, Dante Pinheiro Martinelli

The purpose of this paper is to assess whether the business process management (BPM) approach contributes to applying systemic characteristics in organisations.

Developing a business process for product development

Trevor Cadden, Stephen John Downes

Organizations are identifying strategic supply chain relationships as a major source for competitive advantage. Interest in the concept is becoming prevalent in many industries…

The value of telecom subscribers and customer relationship management

Maryam Eskafi, Seyyed hossein hosseini, Atefe Mohammadzadeh Yazd

In new business trends, gaining customers' satisfaction has a high order in the agenda of the organizations' objectives. The purpose of this paper is to investigate the customers'…