Table of contents - Special Issue: Selected papers from 10th Canadian quality congress
Guest Editors: Madhav Sinha
Organizational planning for quality management in the digital age
Falk Johannes Behmer, Roland JochemQuality managers today require a holistic, overreaching view on the organization and its goals in order to plan the quality management organization (QMO) effectively. The purpose…
Accounting and quality management: the accounts payable function under ISO 9000
Leonardo Sedevich-FonsThe purpose of this paper is to analyze the relationships between the ISO 9000 model and the accounts payable function, describe the potential benefits of their integration…
Convergence and digital fusion lead to competitive differentiation
Ashish ThomasOrganizations are consistently seeking innovative strategies and novel pathways to enhance business processes and create differentiation. The global business ecosystem is changing…
Missing chances to learn: a case study of barriers to near-miss reporting in a hospital
Safa ElKhider, Barbara M. SavageThe purpose of this paper is to identify the barriers of near miss (NM) reporting among healthcare workers in a governmental hospital in Saudi Arabia.
Recruitment process and its impact on retention of commercial pilots in Indian aviation industry
Meera ShankerThe purpose of this paper is to find out the effect of recruitment practices on the retention of commercial pilots by the airlines in India. Often it is found that trained pilots…
Directives for effectiveness management in the organization
Jan M. MyszewskiQuality management (QM) principles define the values of the organizational culture that makes people focus on quality assurance and improvement. However, the formulation of the…
Enterprise risk management and bow ties: going beyond patient safety
Hossam ElamirThe growing importance of risk management programmes and practices in different industries has given rise to a new risk management approach, i.e. enterprise risk management. The…
Process improvement in a radiology department
Hatice Camgoz-Akdag, Tuğçe BeldekThe purpose of this paper is to improve the mammography and ultrasound screening processes to increase the healthcare system quality and patients’ pleasantness while decreasing…
A model for determining the value of patient satisfaction in healthcare
Jan M. Myszewski, Madhav SinhaThe purpose of this paper is to find determinants of the effectiveness of the business improvement processes that create value for services offered to patients in healthcare…
ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Majed Al-Mashari