The Role of Psychometric Tests and Behavioural Profiling in Civil Service Exams in Developing Countries for Smart Societies

Abstract

The changing environment and competitive market forces have brought many changes in the business sector that have put organisations under immense pressure. The use of psychometric assessments and behavioural profiling help organisations to determine individuals' abilities, aptitudes, personality traits, values and factors which intrinsically motivate them and assist in bringing the right people on board who fit well within the organisational culture and can contribute towards the performance goals. Although behavioural profiling and psychometric assessments are accepted worldwide, however, developing countries particularly the public sector still relies on conventional recruitment methods and the adaptation of contemporary behavioural profiling and psychometric assessments is a challenge. Therefore, this chapter evaluates how the adaptation of behavioural profiling and psychometric assessments in the civil service exams in developing countries can improve the selection process and ultimately can help to improve the quality of public services, capacity building and achieving sustainability goals.

Citation

Nawaz, I.Y. (2023), "The Role of Psychometric Tests and Behavioural Profiling in Civil Service Exams in Developing Countries for Smart Societies", Dadwal, S.S., Jahankhani, H., Bowen, G. and Nawaz, I.Y. (Ed.) Technology and Talent Strategies for Sustainable Smart Cities, Emerald Publishing Limited, Leeds, pp. 327-345. https://doi.org/10.1108/978-1-83753-022-920231014