Table of contents
Gauging performance in the service industry
Rajesh Tyagi, Praveen GuptaTraditional performance measurement models and frameworks fail to take into account the intricacies and specificity of service businesses. The important characteristics of…
Not by money alone: the emotional wallet and talent management
Hari Kumar, Satish RaghavendranThe conventional talent management approach views human relationships as transactional, akin to the commodities that traverse through the supply chain maze. In short, there is a…
Creative professional service firms: aligning strategy and talent
Deirdre Canavan, Pamela Sharkey Scott, Vincent MangematinReliance on individual talent and motivation renders creative professional service firms (PSFs) highly dependent on their ability to attract and mobilise the right individuals…
The stakeholder or the firm? Balancing the strategic framework
Graham KennyThe purpose of this article is to investigate why stakeholder frameworks have struggled for acceptance in strategy and to put forward a clearly articulated framework which, while…
Capturing strategic competences: cloud security as a case study
Mingtao ShiThis paper intends to propose a concept for capturing the strategically important competences of a firm.
Customer‐oriented organizations: a framework for innovation
Kaushik MukerjeeThe purpose of this paper is to acknowledge the importance of customer orientation in business organisations. The paper adopts a practical approach and delves into the relevant…
ISSN:
0275-6668Renamed from:
Business Strategy SeriesOnline date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Ms Nanci Healy