Table of contents
Business process management – lessons from European business
Jean‐Philip Pritchard, Colin ArmisteadThis paper reports on the findings of a survey and case study research into the understanding and application of business process management (BPM) in European companies. The…
Business process re‐engineering in the public sector: A study of staff perceptions and critical success factors
Rodney McAdam, John DonaghyInvestigates the perceptions of staff in regard to critical success factors (CSFs) for successful BPR implementation in the public sector. The research methodology involved…
Mapping customers’ service experience for operations improvement
Mitchell M. Tseng, Ma Qinhai, Chuan‐Jun SuThe growing importance of the service sector in almost every economy in the world has created a significant amount of interest in service operations. In practice, many service…
Critical review of existing BPR methodologies: The need for a holistic approach
George Valiris, Michalis GlykasA plethora of BPR methodologies have appeared in the literature during recent years, however, most of them present serious limitations mainly due to the need for a…
BPR implementation process: an analysis of key success and failure factors
Majed Al‐Mashari, Mohamed ZairiThis paper provides a holistic view of the Business Process Re‐engineering (BPR) implementation process. It reviews the literature relating to the hard and soft factors that cause…
ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Majed Al-Mashari