Higher Education Evaluation and Development: Volume 12 Issue 1 , Open Access

Restructuring quality assurance frameworks: A comparative study between NIAD-QE in Japan and HEEACT in Taiwan

Ayaka Noda, Angela Yung Chi Hou, Susumu Shibui, Hua-Chi Chou

The purpose of this paper is to examine how the Japanese and Taiwanese national quality assurance (QA) agencies, National Institution for Academic Degrees and Quality Enhancement…

Internationalisation at home for tourism training programmes: case studies from Vietnam

Cam Thi Hong Khuong, Ly Thi Tran

Tourism is one of the most notable features of the contemporary globalised world. The tourism industry is becoming increasingly vital to the economy of many developing and…

Indicators of service quality and satisfaction among graduating students of a higher education institution (HEI) in Ghana

Precious Agbeko D. Mattah, Albert Justice Kwarteng, Justice Mensah

The purpose of this paper is to explore the indicators of service quality from the perspective of graduating students in a public university in Ghana. The identified indicators of…