Transforming Government: People, Process and PolicyTable of Contents for Transforming Government: People, Process and Policy. List of articles from the current issue, including Just Accepted (EarlyCite)https://www.emerald.com/insight/publication/issn/1750-6166/vol/18/iss/1?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestTransforming Government: People, Process and PolicyEmerald Publishing LimitedTransforming Government: People, Process and PolicyTransforming Government: People, Process and Policyhttps://www.emerald.com/insight/proxy/containerImg?link=/resource/publication/journal/2de960c6ab3cef39a9a2298fb58e503d/urn:emeraldgroup.com:asset:id:binary:tg.cover.jpghttps://www.emerald.com/insight/publication/issn/1750-6166/vol/18/iss/1?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBest of the best: an investigation of policy enactment for key drivers of digitalizationhttps://www.emerald.com/insight/content/doi/10.1108/TG-06-2023-0082/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to explore whether the key drivers identified in digitalization policies are being prioritized by practitioners in health and social care and to what degree the goals of the policies are being enacted. The investigation comprised two stages. First, the key drivers of digitalization in the national policies were identified. Second, a survey was disseminated to practitioners within health and social care, asking them to indicate their stance on each key driver (using Likert scales). The findings of this paper are twofold. First, they demonstrate that practitioners more readily enact the key drivers centered around their everyday operations, such as improving services and care and increasing efficiency. Second, it shows that key drivers of a more rhetorical nature, such as “becoming the best,” do not yield benefits for practitioners. This paper shows that for policies to have an effect in practice and to contribute to change, they should be rooted in key drivers centered around practitioners’ everyday operations, promoting specificity over abstraction. While previous studies have involved policy analysis, few studies investigate the enactment of policies, how they are implemented and whether they contribute to changes in practice.Best of the best: an investigation of policy enactment for key drivers of digitalization
Marcus Heidlund
Transforming Government: People, Process and Policy, Vol. 18, No. 1, pp.1-12

This paper aims to explore whether the key drivers identified in digitalization policies are being prioritized by practitioners in health and social care and to what degree the goals of the policies are being enacted.

The investigation comprised two stages. First, the key drivers of digitalization in the national policies were identified. Second, a survey was disseminated to practitioners within health and social care, asking them to indicate their stance on each key driver (using Likert scales).

The findings of this paper are twofold. First, they demonstrate that practitioners more readily enact the key drivers centered around their everyday operations, such as improving services and care and increasing efficiency. Second, it shows that key drivers of a more rhetorical nature, such as “becoming the best,” do not yield benefits for practitioners.

This paper shows that for policies to have an effect in practice and to contribute to change, they should be rooted in key drivers centered around practitioners’ everyday operations, promoting specificity over abstraction.

While previous studies have involved policy analysis, few studies investigate the enactment of policies, how they are implemented and whether they contribute to changes in practice.

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Best of the best: an investigation of policy enactment for key drivers of digitalization10.1108/TG-06-2023-0082Transforming Government: People, Process and Policy2023-09-06© 2023 Marcus Heidlund.Marcus HeidlundTransforming Government: People, Process and Policy1812023-09-0610.1108/TG-06-2023-0082https://www.emerald.com/insight/content/doi/10.1108/TG-06-2023-0082/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Marcus Heidlund.http://creativecommons.org/licences/by/4.0/legalcode
Co-creation service readiness model: a decision support for the selection of public services suitable for improvement through co-creationhttps://www.emerald.com/insight/content/doi/10.1108/TG-03-2023-0031/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to develop a model that supports public organisations in making informed strategic decisions as to which public services are most suitable to be improved through co-creation. Thus, it first identifies the features that make public services (un)suitable for co-creation and then applies this knowledge to develop a multi-criteria decision support model for the assessment of their co-creation readiness. The decision support model is the result of design science research. While its structure is determined by a qualitative multi-criteria decision analysis, its substance builds on a content analysis of Web of Science papers and over a dozen empirical case studies. The model is comprised of 13 criteria clustered into two groups: service readiness criteria from the perspective of service users and service readiness criteria from the perspective of a public organisation. The model attributes rely on a limited number of empirical cases and references from the literature review. The model was tested by only one public organisation on four of its services. The paper shifts the research focus from organisational properties and capacity, as the key co-creation drivers and barriers, to features of public services as additional factors that affect the prospect of co-creation. Thus, it makes a pioneering step towards the conceptualisation of the idea of “service readiness for co-creation” and the development of a practical instrument that supports co-creation in the public sector.Co-creation service readiness model: a decision support for the selection of public services suitable for improvement through co-creation
Sanja Vrbek, Tina Jukić
Transforming Government: People, Process and Policy, Vol. 18, No. 1, pp.13-32

This paper aims to develop a model that supports public organisations in making informed strategic decisions as to which public services are most suitable to be improved through co-creation. Thus, it first identifies the features that make public services (un)suitable for co-creation and then applies this knowledge to develop a multi-criteria decision support model for the assessment of their co-creation readiness.

The decision support model is the result of design science research. While its structure is determined by a qualitative multi-criteria decision analysis, its substance builds on a content analysis of Web of Science papers and over a dozen empirical case studies.

The model is comprised of 13 criteria clustered into two groups: service readiness criteria from the perspective of service users and service readiness criteria from the perspective of a public organisation.

The model attributes rely on a limited number of empirical cases and references from the literature review. The model was tested by only one public organisation on four of its services.

The paper shifts the research focus from organisational properties and capacity, as the key co-creation drivers and barriers, to features of public services as additional factors that affect the prospect of co-creation. Thus, it makes a pioneering step towards the conceptualisation of the idea of “service readiness for co-creation” and the development of a practical instrument that supports co-creation in the public sector.

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Co-creation service readiness model: a decision support for the selection of public services suitable for improvement through co-creation10.1108/TG-03-2023-0031Transforming Government: People, Process and Policy2023-07-20© 2023 Sanja Vrbek and Tina Jukić.Sanja VrbekTina JukićTransforming Government: People, Process and Policy1812023-07-2010.1108/TG-03-2023-0031https://www.emerald.com/insight/content/doi/10.1108/TG-03-2023-0031/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Sanja Vrbek and Tina Jukić.
Charting creativity in government: the relationship between transformational leadership, psychological empowerment and employee creative performancehttps://www.emerald.com/insight/content/doi/10.1108/TG-10-2023-0160/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to explore the link between transformational leadership and employee creativity through the lens of self-determination theory, with psychological empowerment serving as a mediating factor. Additionally, it will examine how financial rewards and job formalization might moderate this relationship. The research uses a survey approach, targeting employees and supervisors from government ministries in the United Arab Emirates through purposive sampling. The study collected data from 254 participants via an online questionnaire and analyzed it using the partial least squares structural equation modeling technique in SmartPLS4. The results show that transformational leadership has a significant impact on the psychological empowerment and creative performance of employees. The relationship between transformative leadership and employee creative performance is mediated by psychological empowerment. Additionally, the moderating effects of financial rewards and job formalization are explored. The findings do not support the moderating role of job formalization, and financial rewards negatively moderate the transformational leadership–psychological empowerment relationship. The research is centered on a particular cultural setting and government ministry employees, thus limiting the generalizability. This study explores at how transformational leadership affects employee creativity, considering the role of psychological empowerment and how financial rewards and job structure might influence this relationship.Charting creativity in government: the relationship between transformational leadership, psychological empowerment and employee creative performance
Asma Ali Alhosani, Syed Zamberi Ahmad
Transforming Government: People, Process and Policy, Vol. 18, No. 1, pp.33-48

This paper aims to explore the link between transformational leadership and employee creativity through the lens of self-determination theory, with psychological empowerment serving as a mediating factor. Additionally, it will examine how financial rewards and job formalization might moderate this relationship.

The research uses a survey approach, targeting employees and supervisors from government ministries in the United Arab Emirates through purposive sampling. The study collected data from 254 participants via an online questionnaire and analyzed it using the partial least squares structural equation modeling technique in SmartPLS4.

The results show that transformational leadership has a significant impact on the psychological empowerment and creative performance of employees. The relationship between transformative leadership and employee creative performance is mediated by psychological empowerment. Additionally, the moderating effects of financial rewards and job formalization are explored. The findings do not support the moderating role of job formalization, and financial rewards negatively moderate the transformational leadership–psychological empowerment relationship.

The research is centered on a particular cultural setting and government ministry employees, thus limiting the generalizability.

This study explores at how transformational leadership affects employee creativity, considering the role of psychological empowerment and how financial rewards and job structure might influence this relationship.

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Charting creativity in government: the relationship between transformational leadership, psychological empowerment and employee creative performance10.1108/TG-10-2023-0160Transforming Government: People, Process and Policy2024-02-14© 2024 Emerald Publishing LimitedAsma Ali AlhosaniSyed Zamberi AhmadTransforming Government: People, Process and Policy1812024-02-1410.1108/TG-10-2023-0160https://www.emerald.com/insight/content/doi/10.1108/TG-10-2023-0160/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Automation in public sector jobs and services: a framework to analyze public digital transformation’s impact in a data-constrained environmenthttps://www.emerald.com/insight/content/doi/10.1108/TG-04-2023-0044/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to estimate the value of the impact from digital transformation (DX) focusing on its automation effect, looking at the time and cost savings coming from the substitution effect with an adoption of digital technologies. For example, cloud and artificial intelligence technologies such as ChatGPT have the potential to change ways of working, substituting and replacing several of the tasks that are currently carried out by public administration (PA) employees and labor processes underpinning PA services. The paper outlines a new framework to estimate the potential impact of DX on the public sector. The authors apply this framework to estimate the value of the impact of DX on the Italian PA, defining the latter by the collection of the value of its labor (i.e. PA workforce salaries) and by the collection of the value of its outputs (i.e. public services’ costs). This study ultimately maps out the magnitude and trends of how likely the PA occupations and services could be substituted in a wider process of DX. To do this, the authors apply their framework to the Italian PA, and they triangulate secondary data collection, from official accounts of the Italian Ministry of Economics and the National Statistical Institute, with methodological antecedents from the UK Office for National Statistics and experts’ insights. Results provide a snapshot on the type and magnitude of PA jobs and services projected to be affected by automation over the next 10 years. To the best of the authors’ knowledge, this paper provides for the first time an approach to estimate the value of the impact of DX on the public sector in a data-constrained environment – or in the lack of the required primary data. Once applied to the Italian PA, this approach provides a granular map of the automatability of each of the PA occupations and of the PA services. Finally, this paper mentions preliminary insights on potential challenges related to equity in public sector jobs and implications on recruitment processes.Automation in public sector jobs and services: a framework to analyze public digital transformation’s impact in a data-constrained environment
Andrea Bonomi Savignon, Riccardo Zecchinelli, Lorenzo Costumato, Fabiana Scalabrini
Transforming Government: People, Process and Policy, Vol. 18, No. 1, pp.49-70

This study aims to estimate the value of the impact from digital transformation (DX) focusing on its automation effect, looking at the time and cost savings coming from the substitution effect with an adoption of digital technologies. For example, cloud and artificial intelligence technologies such as ChatGPT have the potential to change ways of working, substituting and replacing several of the tasks that are currently carried out by public administration (PA) employees and labor processes underpinning PA services.

The paper outlines a new framework to estimate the potential impact of DX on the public sector. The authors apply this framework to estimate the value of the impact of DX on the Italian PA, defining the latter by the collection of the value of its labor (i.e. PA workforce salaries) and by the collection of the value of its outputs (i.e. public services’ costs).

This study ultimately maps out the magnitude and trends of how likely the PA occupations and services could be substituted in a wider process of DX. To do this, the authors apply their framework to the Italian PA, and they triangulate secondary data collection, from official accounts of the Italian Ministry of Economics and the National Statistical Institute, with methodological antecedents from the UK Office for National Statistics and experts’ insights. Results provide a snapshot on the type and magnitude of PA jobs and services projected to be affected by automation over the next 10 years.

To the best of the authors’ knowledge, this paper provides for the first time an approach to estimate the value of the impact of DX on the public sector in a data-constrained environment – or in the lack of the required primary data. Once applied to the Italian PA, this approach provides a granular map of the automatability of each of the PA occupations and of the PA services. Finally, this paper mentions preliminary insights on potential challenges related to equity in public sector jobs and implications on recruitment processes.

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Automation in public sector jobs and services: a framework to analyze public digital transformation’s impact in a data-constrained environment10.1108/TG-04-2023-0044Transforming Government: People, Process and Policy2023-10-16© 2023 Andrea Bonomi Savignon, Riccardo Zecchinelli, Lorenzo Costumato and Fabiana Scalabrini.Andrea Bonomi SavignonRiccardo ZecchinelliLorenzo CostumatoFabiana ScalabriniTransforming Government: People, Process and Policy1812023-10-1610.1108/TG-04-2023-0044https://www.emerald.com/insight/content/doi/10.1108/TG-04-2023-0044/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Andrea Bonomi Savignon, Riccardo Zecchinelli, Lorenzo Costumato and Fabiana Scalabrini.
Conceptualizing smart citizen: relationships and reciprocity with smart governmenthttps://www.emerald.com/insight/content/doi/10.1108/TG-02-2023-0016/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is to focus on explaining the concept of a smart citizen and in what way it is related to and dependent on smart government. To study this specific use case, researchers use “Qualitative Research.” For the review of the literature, the authors used an indirect citation. Additionally, VOSviewer software was used to evaluate the research data for this paper. As researchers, the authors will explain how smart governments lay the foundation for transforming an ordinary citizen into a smart citizen. Also, they will be highlighting the significance and importance of citizens becoming smart in the future and how it will give an edge to any country over others in terms of development and growth. After it, the authors will be sharing the essential qualities that are joined together to make a smart citizen and able to distinguish between a common citizen and smart citizen. Finally, creating an understanding of it, the emphasis will be on the facilities and services smart citizens will get under a smart government, which will eventually increase the smartness of the citizens.Conceptualizing smart citizen: relationships and reciprocity with smart government
Muhammad Younus, Achmad Nurmandi, Suswanta Suswanta, Wahdania Suardi
Transforming Government: People, Process and Policy, Vol. 18, No. 1, pp.71-85

The purpose of this paper is to focus on explaining the concept of a smart citizen and in what way it is related to and dependent on smart government.

To study this specific use case, researchers use “Qualitative Research.” For the review of the literature, the authors used an indirect citation. Additionally, VOSviewer software was used to evaluate the research data for this paper.

As researchers, the authors will explain how smart governments lay the foundation for transforming an ordinary citizen into a smart citizen. Also, they will be highlighting the significance and importance of citizens becoming smart in the future and how it will give an edge to any country over others in terms of development and growth.

After it, the authors will be sharing the essential qualities that are joined together to make a smart citizen and able to distinguish between a common citizen and smart citizen. Finally, creating an understanding of it, the emphasis will be on the facilities and services smart citizens will get under a smart government, which will eventually increase the smartness of the citizens.

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Conceptualizing smart citizen: relationships and reciprocity with smart government10.1108/TG-02-2023-0016Transforming Government: People, Process and Policy2023-07-24© 2023 Emerald Publishing LimitedMuhammad YounusAchmad NurmandiSuswanta SuswantaWahdania SuardiTransforming Government: People, Process and Policy1812023-07-2410.1108/TG-02-2023-0016https://www.emerald.com/insight/content/doi/10.1108/TG-02-2023-0016/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Flawed charts in pension fund popular reportshttps://www.emerald.com/insight/content/doi/10.1108/TG-06-2023-0085/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study was to investigate how pension funds use charts in popular reports. Popular reports communicate a fund’s financial health to non-technical audiences, and often contain charts, tables, and other graphical elements. Do these graphics meet audiences’ information needs and align with chart best practices? This study focused on the 60 retirement funds receiving a 2021 popular report award from the Government Finance Officers Association. The author analyzed each graphic’s topic and design. Most funds presented key topics (such as funding rate and portfolio return), but they generally lacked helpful benchmarks or peer comparisons. A total of 30% of reports had one or more broken charts, where their visual elements did not match the underlying data. A total of 70% of the reports contained at least one badly designed chart. These design flaws included non-zero (truncated) axes, hidden non-zero axes and misleading 3D perspectives. To the best of the authors’ knowledge, this paper is the first to examine chart quality in pension fund popular reports.Flawed charts in pension fund popular reports
Nathan Garrett
Transforming Government: People, Process and Policy, Vol. 18, No. 1, pp.86-102

The purpose of this study was to investigate how pension funds use charts in popular reports. Popular reports communicate a fund’s financial health to non-technical audiences, and often contain charts, tables, and other graphical elements. Do these graphics meet audiences’ information needs and align with chart best practices?

This study focused on the 60 retirement funds receiving a 2021 popular report award from the Government Finance Officers Association. The author analyzed each graphic’s topic and design.

Most funds presented key topics (such as funding rate and portfolio return), but they generally lacked helpful benchmarks or peer comparisons. A total of 30% of reports had one or more broken charts, where their visual elements did not match the underlying data. A total of 70% of the reports contained at least one badly designed chart. These design flaws included non-zero (truncated) axes, hidden non-zero axes and misleading 3D perspectives.

To the best of the authors’ knowledge, this paper is the first to examine chart quality in pension fund popular reports.

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Flawed charts in pension fund popular reports10.1108/TG-06-2023-0085Transforming Government: People, Process and Policy2023-11-06© 2023 Emerald Publishing LimitedNathan GarrettTransforming Government: People, Process and Policy1812023-11-0610.1108/TG-06-2023-0085https://www.emerald.com/insight/content/doi/10.1108/TG-06-2023-0085/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Strategic measurement and evaluation of municipal social media: insight from front-line personnel in the United Stateshttps://www.emerald.com/insight/content/doi/10.1108/TG-07-2023-0090/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to investigate how a sample of US municipalities use social media for strategic communication, focusing on efforts to effectively measure and evaluate that communication. Research questions focus on measurement and evaluation practices, as well as the motivations and impacts associated with these practices. This research uses a qualitative approach. Interviews were conducted with 12 municipal government personnel responsible for social media communication. The self-selected participants represent 10 states and all US Census regions. Data was content analyzed and categorized according to four research questions, with emergent themes described. The results show a diverse set of approaches and motivations, with surface-level measurement and evaluation methods. Initial efforts at more ad hoc use of social media are moving toward more deliberate strategies, but limited resources inhibit progress for some municipalities. Few studies exist which explore how US municipalities formally measure and evaluate their social media activities as part of their overall strategic communication efforts. This study adds to the existing literature by providing insight into the measurement and evaluation practices that municipalities use to assess their social media communication. The study also provides a basis for larger and deeper investigations of municipal strategic communication practices related to measurement and evaluation.Strategic measurement and evaluation of municipal social media: insight from front-line personnel in the United States
Jeffrey A. Stone, Kimberly J. Flanders, Pedro Robles, Salih Hakan Can
Transforming Government: People, Process and Policy, Vol. 18, No. 1, pp.103-117

This study aims to investigate how a sample of US municipalities use social media for strategic communication, focusing on efforts to effectively measure and evaluate that communication. Research questions focus on measurement and evaluation practices, as well as the motivations and impacts associated with these practices.

This research uses a qualitative approach. Interviews were conducted with 12 municipal government personnel responsible for social media communication. The self-selected participants represent 10 states and all US Census regions. Data was content analyzed and categorized according to four research questions, with emergent themes described.

The results show a diverse set of approaches and motivations, with surface-level measurement and evaluation methods. Initial efforts at more ad hoc use of social media are moving toward more deliberate strategies, but limited resources inhibit progress for some municipalities.

Few studies exist which explore how US municipalities formally measure and evaluate their social media activities as part of their overall strategic communication efforts. This study adds to the existing literature by providing insight into the measurement and evaluation practices that municipalities use to assess their social media communication. The study also provides a basis for larger and deeper investigations of municipal strategic communication practices related to measurement and evaluation.

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Strategic measurement and evaluation of municipal social media: insight from front-line personnel in the United States10.1108/TG-07-2023-0090Transforming Government: People, Process and Policy2023-12-25© 2023 Emerald Publishing LimitedJeffrey A. StoneKimberly J. FlandersPedro RoblesSalih Hakan CanTransforming Government: People, Process and Policy1812023-12-2510.1108/TG-07-2023-0090https://www.emerald.com/insight/content/doi/10.1108/TG-07-2023-0090/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Understanding public servants’ perspectives on return to office and digital government: lessons learned from Canadahttps://www.emerald.com/insight/content/doi/10.1108/TG-07-2023-0091/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to explore public servants’ perspectives on return to office, hybrid work model and digital government. This is done by answering two research questions: what benefits and challenges public servants foresee with return to office and whether hybrid work enables or impedes digital government initiatives. This research is designed as a mixed methods study of federal and provincial governments in Canada based on the analysis of Reddit data. Research methods include machine-assisted toxicity and sentiment analysis and manual content analysis to identify emerging themes. The findings highlight public servants’ mostly discussed concerns with return to office. Other notable discussion topics include resistance to the hybrid work model and identifying the ways how it would be operationalized. Some supported return to office. This study’s limitations are related to using Reddit as the data source and user representation on Reddit. The main implications are its contribution to emerging literature on the future of work and digital government. This study highlights that perspectives of public servants are paramount for development and implementation of transformational initiatives and offers insights for public sector managers on how to incorporate these into practice while improving the efficiency of digital government initiatives and the system. This study addresses the gap in literature by seeking to understand the perspectives of public servants in a variety of roles as well as implications of transition to hybrid work on digital government and future of work initiatives.Understanding public servants’ perspectives on return to office and digital government: lessons learned from Canada
Maria Gintova
Transforming Government: People, Process and Policy, Vol. 18, No. 1, pp.118-130

The purpose of this study is to explore public servants’ perspectives on return to office, hybrid work model and digital government. This is done by answering two research questions: what benefits and challenges public servants foresee with return to office and whether hybrid work enables or impedes digital government initiatives.

This research is designed as a mixed methods study of federal and provincial governments in Canada based on the analysis of Reddit data. Research methods include machine-assisted toxicity and sentiment analysis and manual content analysis to identify emerging themes.

The findings highlight public servants’ mostly discussed concerns with return to office. Other notable discussion topics include resistance to the hybrid work model and identifying the ways how it would be operationalized. Some supported return to office.

This study’s limitations are related to using Reddit as the data source and user representation on Reddit. The main implications are its contribution to emerging literature on the future of work and digital government.

This study highlights that perspectives of public servants are paramount for development and implementation of transformational initiatives and offers insights for public sector managers on how to incorporate these into practice while improving the efficiency of digital government initiatives and the system.

This study addresses the gap in literature by seeking to understand the perspectives of public servants in a variety of roles as well as implications of transition to hybrid work on digital government and future of work initiatives.

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Understanding public servants’ perspectives on return to office and digital government: lessons learned from Canada10.1108/TG-07-2023-0091Transforming Government: People, Process and Policy2023-11-20© 2023 Emerald Publishing LimitedMaria GintovaTransforming Government: People, Process and Policy1812023-11-2010.1108/TG-07-2023-0091https://www.emerald.com/insight/content/doi/10.1108/TG-07-2023-0091/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Users’ evaluation of a digital government collaborative platform (DGCP) in Sri Lankahttps://www.emerald.com/insight/content/doi/10.1108/TG-10-2022-0140/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to evaluate the Digital Government Collaborative Platform (DGCP), which facilitates collaborations between the citizens and the government to address environmental issues in Sri Lanka. The DGCP is an artifact developed by the value-sensitive design approach. The DGCP is evaluated following the Framework for Evaluation in Design Science Research (FEDS). In total, 224 citizens participated in the survey based on the User Experience Questionnaire (UEQ) and open questions about human values embedded in the design. Fifteen government officers were interviewed to enhance the evaluation. The DGCP received positive evaluations from the citizens and government officers. The platform is attractive, novel and pragmatic, also generating hedonic experiences for the citizens. The users believed that human values are reflected in the DGCP. Furthermore, they shared a few suggestions to improve it. The paper contributes knowledge to evaluating digital government systems, especially in developing countries. The human-value-centered DGCP was evaluated using multiple methods of quantitative (i.e. UEQ Survey) and qualitative (i.e. qualitative interviews with stakeholders) techniques. Furthermore, the systematic process of DGCP evaluation produces a case-based guideline for evaluating related and similar digital government systems using FEDS.Users’ evaluation of a digital government collaborative platform (DGCP) in Sri Lanka
Mohamed Sapraz, Shengnan Han
Transforming Government: People, Process and Policy, Vol. 18, No. 1, pp.131-144

This paper aims to evaluate the Digital Government Collaborative Platform (DGCP), which facilitates collaborations between the citizens and the government to address environmental issues in Sri Lanka. The DGCP is an artifact developed by the value-sensitive design approach.

The DGCP is evaluated following the Framework for Evaluation in Design Science Research (FEDS). In total, 224 citizens participated in the survey based on the User Experience Questionnaire (UEQ) and open questions about human values embedded in the design. Fifteen government officers were interviewed to enhance the evaluation.

The DGCP received positive evaluations from the citizens and government officers. The platform is attractive, novel and pragmatic, also generating hedonic experiences for the citizens. The users believed that human values are reflected in the DGCP. Furthermore, they shared a few suggestions to improve it.

The paper contributes knowledge to evaluating digital government systems, especially in developing countries. The human-value-centered DGCP was evaluated using multiple methods of quantitative (i.e. UEQ Survey) and qualitative (i.e. qualitative interviews with stakeholders) techniques. Furthermore, the systematic process of DGCP evaluation produces a case-based guideline for evaluating related and similar digital government systems using FEDS.

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Users’ evaluation of a digital government collaborative platform (DGCP) in Sri Lanka10.1108/TG-10-2022-0140Transforming Government: People, Process and Policy2023-04-11© 2023 Mohamed Sapraz and Shengnan Han.Mohamed SaprazShengnan HanTransforming Government: People, Process and Policy1812023-04-1110.1108/TG-10-2022-0140https://www.emerald.com/insight/content/doi/10.1108/TG-10-2022-0140/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Mohamed Sapraz and Shengnan Han.
Data-driven decision-making challenges of local government in Indonesiahttps://www.emerald.com/insight/content/doi/10.1108/TG-05-2023-0058/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to identify and outline the critical challenges affecting the inclination of executives to use data as the basis for making decisions at a local government level. The study conducted in-depth interviews with 21 public officials comprising middle- and top-level executives from 18 agencies and offices at the Bojonegoro Regency, one of Indonesia’s most progressive regencies in pursuing open government and smart cities. The findings demonstrate that ensuring a good quality data architecture, nurturing data culture and developing analytics capability are essential in the case of a developing country such as Indonesia. However, insufficient policies and regulations, a nonexistent evaluative framework for data quality, disruptive local tradition and the ingrained autocratic administration represent significant and unique challenges to implementing data-driven decision-making in the local government in Indonesia. The chosen research approach may result in a need for more generalizability beyond Indonesia, accentuating the necessity for the geographical objects to include other developing countries in future research. The findings showcase that lack of awareness and acceptance from public officials and the general public of the importance of a data-driven approach; as such, a better understanding of the change in attitudes and mindsets of public officials is invariably one of the critical practical determinants. The findings signify the importance of creating robust accountability systems and evaluative frameworks that consider the many variables influencing decisions that capture the significance of organizational and local culture.Data-driven decision-making challenges of local government in Indonesia
Djoko Sigit Sayogo, Sri Budi Cantika Yuli, Firda Ayu Amalia
Transforming Government: People, Process and Policy, Vol. 18, No. 1, pp.145-156

This study aims to identify and outline the critical challenges affecting the inclination of executives to use data as the basis for making decisions at a local government level.

The study conducted in-depth interviews with 21 public officials comprising middle- and top-level executives from 18 agencies and offices at the Bojonegoro Regency, one of Indonesia’s most progressive regencies in pursuing open government and smart cities.

The findings demonstrate that ensuring a good quality data architecture, nurturing data culture and developing analytics capability are essential in the case of a developing country such as Indonesia. However, insufficient policies and regulations, a nonexistent evaluative framework for data quality, disruptive local tradition and the ingrained autocratic administration represent significant and unique challenges to implementing data-driven decision-making in the local government in Indonesia.

The chosen research approach may result in a need for more generalizability beyond Indonesia, accentuating the necessity for the geographical objects to include other developing countries in future research.

The findings showcase that lack of awareness and acceptance from public officials and the general public of the importance of a data-driven approach; as such, a better understanding of the change in attitudes and mindsets of public officials is invariably one of the critical practical determinants.

The findings signify the importance of creating robust accountability systems and evaluative frameworks that consider the many variables influencing decisions that capture the significance of organizational and local culture.

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Data-driven decision-making challenges of local government in Indonesia10.1108/TG-05-2023-0058Transforming Government: People, Process and Policy2023-09-28© 2023 Emerald Publishing LimitedDjoko Sigit SayogoSri Budi Cantika YuliFirda Ayu AmaliaTransforming Government: People, Process and Policy1812023-09-2810.1108/TG-05-2023-0058https://www.emerald.com/insight/content/doi/10.1108/TG-05-2023-0058/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The relationships between political-economic typology and public service satisfaction: an empirical evidence from Türkiyehttps://www.emerald.com/insight/content/doi/10.1108/TG-09-2023-0135/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThere are many factors that determine consumers’ satisfaction. Specifically, the current study examines how political-economic views affect the perception of public services. This study also aims to extend the relationship between public service satisfaction and political-economic opinion from an empirical perspective. The analysis process is carried out with the Microdataset of the Life Satisfaction Survey. Independent sample t-test which compares individual public service satisfaction ratings and ordinal probit regression models assesses the impacts of political-economic attitude on public service satisfaction. According to the findings, household size and gender impact public service satisfaction. Again, service satisfaction diminishes as the education level rises. Moreover, a person’s political-economic view affects their public service satisfaction. The study has the potential to literature in terms of determining society’s political-economic view on public services with these empirical results. The study’s use of the state as a point of reference and quantitative and qualitative evaluation of the service exchange between the citizen and the state is a significant difference in the literature. Also, unlike the other studies, this one used microdata to test the relationship between the political-economic type and the level of satisfaction with public services at different levels. It is thought that future studies on the determinants of public service satisfaction, to be carried out in different country samples, will contribute to the field. This study has implications on whether the perception of public service varies according to partisanship status. This study has implications on whether the perception of public service varies according to partisanship status. This study determines the interaction between the political-economic typology derived from microdata and the satisfaction level variables related to public services offered at different levels. It also evaluates how public service satisfaction differs regarding personality traits and political-economic attitudes.The relationships between political-economic typology and public service satisfaction: an empirical evidence from Türkiye
Merve Kurt, Ferdi Çelikay
Transforming Government: People, Process and Policy, Vol. 18, No. 1, pp.157-173

There are many factors that determine consumers’ satisfaction. Specifically, the current study examines how political-economic views affect the perception of public services. This study also aims to extend the relationship between public service satisfaction and political-economic opinion from an empirical perspective.

The analysis process is carried out with the Microdataset of the Life Satisfaction Survey. Independent sample t-test which compares individual public service satisfaction ratings and ordinal probit regression models assesses the impacts of political-economic attitude on public service satisfaction.

According to the findings, household size and gender impact public service satisfaction. Again, service satisfaction diminishes as the education level rises. Moreover, a person’s political-economic view affects their public service satisfaction. The study has the potential to literature in terms of determining society’s political-economic view on public services with these empirical results.

The study’s use of the state as a point of reference and quantitative and qualitative evaluation of the service exchange between the citizen and the state is a significant difference in the literature. Also, unlike the other studies, this one used microdata to test the relationship between the political-economic type and the level of satisfaction with public services at different levels. It is thought that future studies on the determinants of public service satisfaction, to be carried out in different country samples, will contribute to the field.

This study has implications on whether the perception of public service varies according to partisanship status.

This study has implications on whether the perception of public service varies according to partisanship status.

This study determines the interaction between the political-economic typology derived from microdata and the satisfaction level variables related to public services offered at different levels. It also evaluates how public service satisfaction differs regarding personality traits and political-economic attitudes.

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The relationships between political-economic typology and public service satisfaction: an empirical evidence from Türkiye10.1108/TG-09-2023-0135Transforming Government: People, Process and Policy2024-02-07© 2024 Emerald Publishing LimitedMerve KurtFerdi ÇelikayTransforming Government: People, Process and Policy1812024-02-0710.1108/TG-09-2023-0135https://www.emerald.com/insight/content/doi/10.1108/TG-09-2023-0135/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Examining the linkages between digitalisation, public service delivery and corruption in Ghanahttps://www.emerald.com/insight/content/doi/10.1108/TG-01-2023-0002/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to examine the linkages between digitalisation, public service delivery and corruption in Ghana using survey data from 121 respondents in Ghana. The authors also examine the mediating role public service delivery offers on corruption. This study relied on the capability theory as its theoretical lens and partial least squares structural equation modelling (PLS-SEM) as the data analysis technique. Results from the PLS-SEM analysis show that public service delivery significantly reduces corruption, whilst digitalisation does not. However, public service delivery significantly mediated the relationship between digitalisation and corruption. This study’s limitation is that the data was collected from Ghana only. To enhance the generalisability of findings, future research could collect data from multiple countries. In addition, the study did not factor in the moderating effects of demographic variables such as information and communication technology (ICT) literacy. Future research could consider these variables, given the low ICT literacy level of individuals in developing countries. Finally, future researchers could triangulate results with interviews and focus groups to provide more value to the identified questionnaire-based data. The findings of this study highlight the need for digitalisation to be included in Ghana’s national policy objectives and service delivery objectives. It is essential for the government to ensure broader public engagement with stakeholders, including citizens, to ensure that digitalisation goals are achieved. The study’s results indicate that digitalisation does not significantly influence corruption. This calls for the government of Ghana to consider raising the level of human capital for the successful planning and deployment of e-services. This includes raising citizen ICT literacy and adopting cutting-edge technology to fully realize the benefits of online services. Developing capabilities, e-government leadership, and public sector employees as enablers of online public services should go hand-in-hand. It is also important to build connected capacities in the country and enhance access to information and technology, along with increasing digital infrastructure. To the best of the authors’ knowledge, this is the first study to examine and offer a dual perspective on the role of digitalisation on public service delivery and corruption whilst considering the mediating role public service delivery offers on corruption.Examining the linkages between digitalisation, public service delivery and corruption in Ghana
Abdallah Abdul-Salam, Ibrahim Osman Adam, Muftawu Dzang Alhassan, Abubakar Gbambegu Umar, Joshua Nterful
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to examine the linkages between digitalisation, public service delivery and corruption in Ghana using survey data from 121 respondents in Ghana. The authors also examine the mediating role public service delivery offers on corruption.

This study relied on the capability theory as its theoretical lens and partial least squares structural equation modelling (PLS-SEM) as the data analysis technique.

Results from the PLS-SEM analysis show that public service delivery significantly reduces corruption, whilst digitalisation does not. However, public service delivery significantly mediated the relationship between digitalisation and corruption.

This study’s limitation is that the data was collected from Ghana only. To enhance the generalisability of findings, future research could collect data from multiple countries. In addition, the study did not factor in the moderating effects of demographic variables such as information and communication technology (ICT) literacy. Future research could consider these variables, given the low ICT literacy level of individuals in developing countries. Finally, future researchers could triangulate results with interviews and focus groups to provide more value to the identified questionnaire-based data.

The findings of this study highlight the need for digitalisation to be included in Ghana’s national policy objectives and service delivery objectives. It is essential for the government to ensure broader public engagement with stakeholders, including citizens, to ensure that digitalisation goals are achieved. The study’s results indicate that digitalisation does not significantly influence corruption. This calls for the government of Ghana to consider raising the level of human capital for the successful planning and deployment of e-services. This includes raising citizen ICT literacy and adopting cutting-edge technology to fully realize the benefits of online services. Developing capabilities, e-government leadership, and public sector employees as enablers of online public services should go hand-in-hand. It is also important to build connected capacities in the country and enhance access to information and technology, along with increasing digital infrastructure.

To the best of the authors’ knowledge, this is the first study to examine and offer a dual perspective on the role of digitalisation on public service delivery and corruption whilst considering the mediating role public service delivery offers on corruption.

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Examining the linkages between digitalisation, public service delivery and corruption in Ghana10.1108/TG-01-2023-0002Transforming Government: People, Process and Policy2024-02-28© 2024 Emerald Publishing LimitedAbdallah Abdul-SalamIbrahim Osman AdamMuftawu Dzang AlhassanAbubakar Gbambegu UmarJoshua NterfulTransforming Government: People, Process and Policyahead-of-printahead-of-print2024-02-2810.1108/TG-01-2023-0002https://www.emerald.com/insight/content/doi/10.1108/TG-01-2023-0002/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
The moderating role of government support in chatbot adoption intentions among Malaysian government agencieshttps://www.emerald.com/insight/content/doi/10.1108/TG-02-2023-0026/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to use a survey to examine the factors encouraging Malaysian government agencies (MGAs) to adopt chatbots, which are a new artificial intelligence technology. The minimum sample size was 98 according to the complexity model, and the respondents were top MGA management personnel. The questionnaire was emailed to all MGAs, and data were collected using snowball sampling in the technology–organization–environment (TOE) framework. Out of 348 top management personnel contacted, 341 agreed to participate in the study. Technology readiness (TR), organizational readiness (OR) and citizen demand were all positively related to chatbot use intention. Government support (GS) strengthened the relationship between OR, TR and chatbot adoption intentions. The findings demonstrated the ability of the TOE framework to ascertain the factors influencing MGA chatbot adoption. This study was limited to Malaysian federal government agencies. The findings provide useful information for a better understanding of factors influencing the adoption of chatbots among Malaysian government agencies. Related parties, such as the head of department, could use these findings to plan further action to empower counter service by integrating chatbot adoption. The study revealed the capability of the TOE framework to identify the factors influencing the decision to adopt chatbots among Malaysian government agencies. GS was found to have moderation effect on the relationship between OR and TR toward the intention to adopt a chatbot.The moderating role of government support in chatbot adoption intentions among Malaysian government agencies
Ramizatunnisah Jais, Abdul Hafaz Ngah
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to use a survey to examine the factors encouraging Malaysian government agencies (MGAs) to adopt chatbots, which are a new artificial intelligence technology.

The minimum sample size was 98 according to the complexity model, and the respondents were top MGA management personnel. The questionnaire was emailed to all MGAs, and data were collected using snowball sampling in the technology–organization–environment (TOE) framework. Out of 348 top management personnel contacted, 341 agreed to participate in the study.

Technology readiness (TR), organizational readiness (OR) and citizen demand were all positively related to chatbot use intention. Government support (GS) strengthened the relationship between OR, TR and chatbot adoption intentions. The findings demonstrated the ability of the TOE framework to ascertain the factors influencing MGA chatbot adoption.

This study was limited to Malaysian federal government agencies.

The findings provide useful information for a better understanding of factors influencing the adoption of chatbots among Malaysian government agencies. Related parties, such as the head of department, could use these findings to plan further action to empower counter service by integrating chatbot adoption.

The study revealed the capability of the TOE framework to identify the factors influencing the decision to adopt chatbots among Malaysian government agencies. GS was found to have moderation effect on the relationship between OR and TR toward the intention to adopt a chatbot.

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The moderating role of government support in chatbot adoption intentions among Malaysian government agencies10.1108/TG-02-2023-0026Transforming Government: People, Process and Policy2024-01-31© 2024 Emerald Publishing LimitedRamizatunnisah JaisAbdul Hafaz NgahTransforming Government: People, Process and Policyahead-of-printahead-of-print2024-01-3110.1108/TG-02-2023-0026https://www.emerald.com/insight/content/doi/10.1108/TG-02-2023-0026/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Factors affecting citizens’ intention to use e-government services: assessing the mediating effect of perceived usefulness and ease of usehttps://www.emerald.com/insight/content/doi/10.1108/TG-04-2023-0040/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to examine how information and communication technology (ICT) coordination, information reliability, social pressure, perceived usefulness and perceived ease of use affect citizens’ intentions to use e-government services. The study is a quantitative type of study conducted through a causal study design. Noncontrived and cross-sectional methods were used, targeting Malaysian citizens who were 18 years of age or older. Due to an inaccessible sample frame, convenience sampling was used. After cleaning and removing necessary outliers, the final data set used for hypothesis testing consisted of 323 responses, which is considered sufficient as the study required a minimum sample size of 220. A study has found that social pressure, perceived ease of use and perceived usefulness positively affect people’s intention to use e-government services. The impact of social pressure is influenced by perceived usefulness and ease of use, suggesting that government agencies can encourage usage by improving perceived usefulness and leveraging social pressure. The study emphasizes the significance of perceived usefulness and social pressure in promoting adoption. To enhance the user experience, agencies can use targeted marketing, improve service quality, collaborate with communities and develop mobile applications. The study underscores the importance of examining the relationship between perceived usefulness, ease of use and the popularity of e-government services while emphasizing the need to comprehend the impact of ICT coordination, information reliability and social pressure on the adoption of e-government applications in developing countries.Factors affecting citizens’ intention to use e-government services: assessing the mediating effect of perceived usefulness and ease of use
Muhammad Hafiz Hariz Zubir, Muhammad Safuan Abdul Latip
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to examine how information and communication technology (ICT) coordination, information reliability, social pressure, perceived usefulness and perceived ease of use affect citizens’ intentions to use e-government services.

The study is a quantitative type of study conducted through a causal study design. Noncontrived and cross-sectional methods were used, targeting Malaysian citizens who were 18 years of age or older. Due to an inaccessible sample frame, convenience sampling was used. After cleaning and removing necessary outliers, the final data set used for hypothesis testing consisted of 323 responses, which is considered sufficient as the study required a minimum sample size of 220.

A study has found that social pressure, perceived ease of use and perceived usefulness positively affect people’s intention to use e-government services. The impact of social pressure is influenced by perceived usefulness and ease of use, suggesting that government agencies can encourage usage by improving perceived usefulness and leveraging social pressure. The study emphasizes the significance of perceived usefulness and social pressure in promoting adoption. To enhance the user experience, agencies can use targeted marketing, improve service quality, collaborate with communities and develop mobile applications.

The study underscores the importance of examining the relationship between perceived usefulness, ease of use and the popularity of e-government services while emphasizing the need to comprehend the impact of ICT coordination, information reliability and social pressure on the adoption of e-government applications in developing countries.

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Factors affecting citizens’ intention to use e-government services: assessing the mediating effect of perceived usefulness and ease of use10.1108/TG-04-2023-0040Transforming Government: People, Process and Policy2023-08-16© 2023 Emerald Publishing LimitedMuhammad Hafiz Hariz ZubirMuhammad Safuan Abdul LatipTransforming Government: People, Process and Policyahead-of-printahead-of-print2023-08-1610.1108/TG-04-2023-0040https://www.emerald.com/insight/content/doi/10.1108/TG-04-2023-0040/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The next generation of open data platform (ODP+): use case of Qatarhttps://www.emerald.com/insight/content/doi/10.1108/TG-04-2023-0042/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to look at challenges that hinder small- and medium-sized enterprises (SMEs) from using open data (OD). The research gaps identified are then used to propose a next generation of OD platform (ODP+). This study proposes a more effective platform for SMEs called ODP+. A proof of concept was implemented by using modern techniques and technologies, with a pilot conducted among selected SMEs and government employees to test the approach’s viability. The findings identify current OD platforms generally, and in Gulf Cooperation Council (GCC) countries, they encounter several difficulties, including that the data sets are complex to understand and determine their potential for reuse. The application of big data analytics in mitigating the identified challenges is demonstrated through the artefacts that have been developed. This paper discusses several challenges that must be addressed to ensure that OD is accessible, helpful and of high quality in the future when planning and implementing OD initiatives. The proposed ODP+ integrates social network data, SME data sets and government databases. It will give SMEs a platform for combining data from government agencies, third parties and social networks to carry out complex analytical scenarios or build the needed application using artificial intelligence. The findings promote the potential future utilisation of OD and suggest ways to give users access to knowledge and features. To the best of the authors’ knowledge, no study provides extensive research about OD in Qatar or GCC. Further, the proposed ODP+ is a new platform that allows SMEs to run natural language data analytics queries.The next generation of open data platform (ODP+): use case of Qatar
Ali Ahmed Albinali, Russell Lock, Iain Phillips
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to look at challenges that hinder small- and medium-sized enterprises (SMEs) from using open data (OD). The research gaps identified are then used to propose a next generation of OD platform (ODP+).

This study proposes a more effective platform for SMEs called ODP+. A proof of concept was implemented by using modern techniques and technologies, with a pilot conducted among selected SMEs and government employees to test the approach’s viability.

The findings identify current OD platforms generally, and in Gulf Cooperation Council (GCC) countries, they encounter several difficulties, including that the data sets are complex to understand and determine their potential for reuse. The application of big data analytics in mitigating the identified challenges is demonstrated through the artefacts that have been developed.

This paper discusses several challenges that must be addressed to ensure that OD is accessible, helpful and of high quality in the future when planning and implementing OD initiatives.

The proposed ODP+ integrates social network data, SME data sets and government databases. It will give SMEs a platform for combining data from government agencies, third parties and social networks to carry out complex analytical scenarios or build the needed application using artificial intelligence.

The findings promote the potential future utilisation of OD and suggest ways to give users access to knowledge and features.

To the best of the authors’ knowledge, no study provides extensive research about OD in Qatar or GCC. Further, the proposed ODP+ is a new platform that allows SMEs to run natural language data analytics queries.

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The next generation of open data platform (ODP+): use case of Qatar10.1108/TG-04-2023-0042Transforming Government: People, Process and Policy2023-12-22© 2023 Emerald Publishing LimitedAli Ahmed AlbinaliRussell LockIain PhillipsTransforming Government: People, Process and Policyahead-of-printahead-of-print2023-12-2210.1108/TG-04-2023-0042https://www.emerald.com/insight/content/doi/10.1108/TG-04-2023-0042/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Drivers of citizens E- loyalty in E-government services: E-service quality mediated by E-trust based on moderation role by system anxietyhttps://www.emerald.com/insight/content/doi/10.1108/TG-04-2023-0053/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to identify the impact of drivers of citizens’ e-loyalty on e-government services. This study focused on the impact of e-service quality (e-SQ) on e-loyalty, mediated by e-trust. In addition, the study examined the moderating role of system anxiety. To accomplish the study’s objectives, a self-administered questionnaire was created to collect data, and the sample size was chosen to align with the requirements of the structural equation modeling (SEM) approach. Out of the distributed questionnaires, 532 were deemed valid and suitable for analysis in this research. Data screening was performed, and no questionnaires were excluded from the analysis. The study findings underscore the significance of enhancing e-SQ for improved trust, satisfaction and engagement in e-government initiatives. Decision-makers should prioritize streamlined processes, user-friendly interfaces and responsive support. Crucial elements for fostering trust include transparency, accountability and data security. Personalized services, citizen engagement and continuous feedback evaluation contribute to citizen satisfaction and loyalty. Addressing system anxiety is vital through clear instructions and accessible support. Implementation of these recommendations is expected to lead to successful e-government initiatives and increased e-service adoption. The study highlights the importance of maintaining high e-SQ standards, trust-building measures and adopting a holistic approach for sustained positive user experiences in government e-services. This study found a significant positive influence of e-SQ on e-loyalty showing a strong positive correlation between e-SQ, e-loyalty and e-service. Statistical analysis reported a significant positive mediating role of e-trust in the relationship between e-SQ and e-loyalty. Moreover, system anxiety exhibited a strong significant negative moderating role on the relationship between e-SQ and e-trust. Practical implications of the study emphasize the importance of improving e-SQ, enhancing transparency, strengthening security measures, adopting user-centric design principles and continuously evaluating and improving e-services. By implementing these recommendations, decision-makers can foster trust, satisfaction and improve engagement and adoption of e-government initiatives in the Jordanian context as a developing country. The study explores the factors influencing citizens’ loyalty to e-government services in Jordan, acknowledging the unique challenges faced by the country as a developing nation. It focuses on understanding these factors within the Jordanian context, where e-government initiatives are increasingly implemented to enhance public services and governance. The research investigates the mediating role of e-trust and the moderating effect of system anxiety, providing valuable insights into the drivers of citizens’ loyalty.Drivers of citizens E- loyalty in E-government services: E-service quality mediated by E-trust based on moderation role by system anxiety
Sahem Nawafleh, Anis Khasawneh
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to identify the impact of drivers of citizens’ e-loyalty on e-government services. This study focused on the impact of e-service quality (e-SQ) on e-loyalty, mediated by e-trust. In addition, the study examined the moderating role of system anxiety.

To accomplish the study’s objectives, a self-administered questionnaire was created to collect data, and the sample size was chosen to align with the requirements of the structural equation modeling (SEM) approach. Out of the distributed questionnaires, 532 were deemed valid and suitable for analysis in this research. Data screening was performed, and no questionnaires were excluded from the analysis.

The study findings underscore the significance of enhancing e-SQ for improved trust, satisfaction and engagement in e-government initiatives. Decision-makers should prioritize streamlined processes, user-friendly interfaces and responsive support. Crucial elements for fostering trust include transparency, accountability and data security. Personalized services, citizen engagement and continuous feedback evaluation contribute to citizen satisfaction and loyalty. Addressing system anxiety is vital through clear instructions and accessible support. Implementation of these recommendations is expected to lead to successful e-government initiatives and increased e-service adoption. The study highlights the importance of maintaining high e-SQ standards, trust-building measures and adopting a holistic approach for sustained positive user experiences in government e-services.

This study found a significant positive influence of e-SQ on e-loyalty showing a strong positive correlation between e-SQ, e-loyalty and e-service. Statistical analysis reported a significant positive mediating role of e-trust in the relationship between e-SQ and e-loyalty. Moreover, system anxiety exhibited a strong significant negative moderating role on the relationship between e-SQ and e-trust.

Practical implications of the study emphasize the importance of improving e-SQ, enhancing transparency, strengthening security measures, adopting user-centric design principles and continuously evaluating and improving e-services. By implementing these recommendations, decision-makers can foster trust, satisfaction and improve engagement and adoption of e-government initiatives in the Jordanian context as a developing country.

The study explores the factors influencing citizens’ loyalty to e-government services in Jordan, acknowledging the unique challenges faced by the country as a developing nation. It focuses on understanding these factors within the Jordanian context, where e-government initiatives are increasingly implemented to enhance public services and governance. The research investigates the mediating role of e-trust and the moderating effect of system anxiety, providing valuable insights into the drivers of citizens’ loyalty.

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Drivers of citizens E- loyalty in E-government services: E-service quality mediated by E-trust based on moderation role by system anxiety10.1108/TG-04-2023-0053Transforming Government: People, Process and Policy2024-01-09© 2023 Emerald Publishing LimitedSahem NawaflehAnis KhasawnehTransforming Government: People, Process and Policyahead-of-printahead-of-print2024-01-0910.1108/TG-04-2023-0053https://www.emerald.com/insight/content/doi/10.1108/TG-04-2023-0053/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Predicting firms’ resilience to economic crisis using artificial intelligence for optimizing economic stimulus programshttps://www.emerald.com/insight/content/doi/10.1108/TG-08-2022-0112/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to develop a methodology for predicting the resilience of individual firms to economic crisis, using historical government data to optimize one of the most important and costly interventions that governments undertake, the huge economic stimulus programs that governments implement for mitigating the consequences of economic crises, by making them more focused on the less resilient and more vulnerable firms to the crisis, which have the highest need for government assistance and support. The authors are leveraging existing firm-level data for economic crisis periods from government agencies having competencies/responsibilities in the domain of economy, such as Ministries of Finance and Statistical Authorities, to construct prediction models of the resilience of individual firms to the economic crisis based on firms’ characteristics (such as human resources, technology, strategies, processes and structure), using artificial intelligence (AI) techniques from the area of machine learning (ML). The methodology has been applied using data from the Greek Ministry of Finance and Statistical Authority about 363 firms for the Greek economic crisis period 2009–2014 and has provided a satisfactory prediction of a measure of the resilience of individual firms to an economic crisis. The authors’ study opens up new research directions concerning the exploitation of AI/ML in government for a critical government activity/intervention of high importance that mobilizes/spends huge financial resources. The main limitation is that the abovementioned first application of the proposed methodology has been based on a rather small data set from a single national context (Greece), so it is necessary to proceed to further application of this methodology using larger data sets and different national contexts. The proposed methodology enables government agencies responsible for the implementation of such economic stimulus programs to proceed to radical transformations of them by predicting the resilience to economic crisis of the firms applying for government assistance and then directing/focusing the scarce available financial resources to/on the ones predicted to be more vulnerable, increasing substantially the effectiveness of these programs and the economic/social value they generate. To the best of the authors’ knowledge, this study is the first application of AI/ML in government that leverages existing data for economic crisis periods to optimize and increase the effectiveness of the largest and most important and costly economic intervention that governments repeatedly have to make: the economic stimulus programs for mitigating the consequences of economic crises.Predicting firms’ resilience to economic crisis using artificial intelligence for optimizing economic stimulus programs
Niki Kyriakou, Euripidis N. Loukis, Manolis Maragoudakis
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to develop a methodology for predicting the resilience of individual firms to economic crisis, using historical government data to optimize one of the most important and costly interventions that governments undertake, the huge economic stimulus programs that governments implement for mitigating the consequences of economic crises, by making them more focused on the less resilient and more vulnerable firms to the crisis, which have the highest need for government assistance and support.

The authors are leveraging existing firm-level data for economic crisis periods from government agencies having competencies/responsibilities in the domain of economy, such as Ministries of Finance and Statistical Authorities, to construct prediction models of the resilience of individual firms to the economic crisis based on firms’ characteristics (such as human resources, technology, strategies, processes and structure), using artificial intelligence (AI) techniques from the area of machine learning (ML).

The methodology has been applied using data from the Greek Ministry of Finance and Statistical Authority about 363 firms for the Greek economic crisis period 2009–2014 and has provided a satisfactory prediction of a measure of the resilience of individual firms to an economic crisis.

The authors’ study opens up new research directions concerning the exploitation of AI/ML in government for a critical government activity/intervention of high importance that mobilizes/spends huge financial resources. The main limitation is that the abovementioned first application of the proposed methodology has been based on a rather small data set from a single national context (Greece), so it is necessary to proceed to further application of this methodology using larger data sets and different national contexts.

The proposed methodology enables government agencies responsible for the implementation of such economic stimulus programs to proceed to radical transformations of them by predicting the resilience to economic crisis of the firms applying for government assistance and then directing/focusing the scarce available financial resources to/on the ones predicted to be more vulnerable, increasing substantially the effectiveness of these programs and the economic/social value they generate.

To the best of the authors’ knowledge, this study is the first application of AI/ML in government that leverages existing data for economic crisis periods to optimize and increase the effectiveness of the largest and most important and costly economic intervention that governments repeatedly have to make: the economic stimulus programs for mitigating the consequences of economic crises.

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Predicting firms’ resilience to economic crisis using artificial intelligence for optimizing economic stimulus programs10.1108/TG-08-2022-0112Transforming Government: People, Process and Policy2023-09-29© 2023 Emerald Publishing LimitedNiki KyriakouEuripidis N. LoukisManolis MaragoudakisTransforming Government: People, Process and Policyahead-of-printahead-of-print2023-09-2910.1108/TG-08-2022-0112https://www.emerald.com/insight/content/doi/10.1108/TG-08-2022-0112/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Older adults' e-government use for bureaucratic and transactional purposes: the role of website-related perceptions and subjective digital skillshttps://www.emerald.com/insight/content/doi/10.1108/TG-08-2023-0116/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to establish the link between the attitudes older adults hold toward governmental websites, their subjective online public service use skills and their e-government use for bureaucratic (e.g. document downloading or filling them out online) and transactional (e.g. payment) purposes. Data were obtained from the 2020 Israel Social Survey and analyzed using binary logistic regression models. The sample included internet users aged 60 years and older (N = 735). Subjective use skills were positively associated with each studied type of e-government use. Perception of security in providing personal information on governmental websites was also positively associated with both types of use. Perceived clarity and simplicity of governmental websites was (positively) related to transactional e-government use only. The results suggest that the types of e-government use in older adulthood are not contingent upon exactly the same factors. Moreover, attitudes toward e-government seem to be more relevant for transactional rather than bureaucratic e-government use in this lifespan period. The study examines factors related to government website uses of various types in later life – a rarely studied topic in e-government research.Older adults' e-government use for bureaucratic and transactional purposes: the role of website-related perceptions and subjective digital skills
Dennis Rosenberg
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to establish the link between the attitudes older adults hold toward governmental websites, their subjective online public service use skills and their e-government use for bureaucratic (e.g. document downloading or filling them out online) and transactional (e.g. payment) purposes.

Data were obtained from the 2020 Israel Social Survey and analyzed using binary logistic regression models. The sample included internet users aged 60 years and older (N = 735).

Subjective use skills were positively associated with each studied type of e-government use. Perception of security in providing personal information on governmental websites was also positively associated with both types of use. Perceived clarity and simplicity of governmental websites was (positively) related to transactional e-government use only.

The results suggest that the types of e-government use in older adulthood are not contingent upon exactly the same factors. Moreover, attitudes toward e-government seem to be more relevant for transactional rather than bureaucratic e-government use in this lifespan period.

The study examines factors related to government website uses of various types in later life – a rarely studied topic in e-government research.

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Older adults' e-government use for bureaucratic and transactional purposes: the role of website-related perceptions and subjective digital skills10.1108/TG-08-2023-0116Transforming Government: People, Process and Policy2024-03-26© 2024 Emerald Publishing LimitedDennis RosenbergTransforming Government: People, Process and Policyahead-of-printahead-of-print2024-03-2610.1108/TG-08-2023-0116https://www.emerald.com/insight/content/doi/10.1108/TG-08-2023-0116/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
The effects of polarisation on trust in government: evidence from Ethiopiahttps://www.emerald.com/insight/content/doi/10.1108/TG-09-2023-0130/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to examine the effect of polarisation on trust in government. The authors use the ordered probit technique to model trust as a function of polarisation and various control variables. The authors apply the instrumental variables approach to address potential endogeneity in polarisation, using ethnic diversity as an instrument. The results reveal that an increase in polarisation reduces trust in central government. However, trust in local government is non-responsive to this polarisation. The estimations controlled for government performance, and the authors found a positive association between government performance and trust in government, which, however, does not alter the relationship between polarisation and trust in government. In ethnically polarised nations, policymakers should consider decentralisation measures. This can help sustain trust and development support, particularly in regions where citizens prioritise ethnicity over nationality. The social implications of this research underscore the importance of promoting trust in government to foster social cohesion and stability, particularly in ethnically diverse societies. The authors find that increased ethnic polarisation reduces trust in the central government, particularly among those prioritising their ethnicity over nationality. This adds a non-performance dimension to government trust literature, suggesting that policies focusing solely on performance may yield limited results. The research extends beyond central government trust to include local governments. Unlike central government, local government trust remains tied to performance attributes unaffected by polarisation. Hence, investing resources through local governments is a viable strategy for enhancing citizen support while mitigating polarisation’s adverse effects.The effects of polarisation on trust in government: evidence from Ethiopia
Hafte Gebreselassie Gebrihet, Martin Limbikani Mwale
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to examine the effect of polarisation on trust in government.

The authors use the ordered probit technique to model trust as a function of polarisation and various control variables. The authors apply the instrumental variables approach to address potential endogeneity in polarisation, using ethnic diversity as an instrument.

The results reveal that an increase in polarisation reduces trust in central government. However, trust in local government is non-responsive to this polarisation. The estimations controlled for government performance, and the authors found a positive association between government performance and trust in government, which, however, does not alter the relationship between polarisation and trust in government.

In ethnically polarised nations, policymakers should consider decentralisation measures. This can help sustain trust and development support, particularly in regions where citizens prioritise ethnicity over nationality.

The social implications of this research underscore the importance of promoting trust in government to foster social cohesion and stability, particularly in ethnically diverse societies.

The authors find that increased ethnic polarisation reduces trust in the central government, particularly among those prioritising their ethnicity over nationality. This adds a non-performance dimension to government trust literature, suggesting that policies focusing solely on performance may yield limited results. The research extends beyond central government trust to include local governments. Unlike central government, local government trust remains tied to performance attributes unaffected by polarisation. Hence, investing resources through local governments is a viable strategy for enhancing citizen support while mitigating polarisation’s adverse effects.

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The effects of polarisation on trust in government: evidence from Ethiopia10.1108/TG-09-2023-0130Transforming Government: People, Process and Policy2024-01-05© 2023 Emerald Publishing LimitedHafte Gebreselassie GebrihetMartin Limbikani MwaleTransforming Government: People, Process and Policyahead-of-printahead-of-print2024-01-0510.1108/TG-09-2023-0130https://www.emerald.com/insight/content/doi/10.1108/TG-09-2023-0130/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Smart mobility in smart cities: transforming the experiences of citizens into the future of smart citieshttps://www.emerald.com/insight/content/doi/10.1108/TG-09-2023-0136/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to identify the determinants that influence citizen’s behavioural intention and continuous usage intention of smart mobility services in Indian smart cities with the help of an extended technology acceptance model. This study uses a quantitative methodology to analyse the data collected from 509 residents of smart cities in India. The study used the partial least squares structural equation modelling approach to test the proposed hypotheses. The study highlights the importance of perceived usefulness and ease of use in influencing citizens’ attitudes and intentions towards smart mobility services. Positive attitudes significantly impact behavioural intentions, which, in turn, link to continuous usage intentions. This study contributes to the existing body of knowledge on smart cities and technology adoption, specifically in the area of smart mobility. The study’s findings will help service providers and policymakers to develop more robust strategies for the future.Smart mobility in smart cities: transforming the experiences of citizens into the future of smart cities
Ajitabh Dash
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to identify the determinants that influence citizen’s behavioural intention and continuous usage intention of smart mobility services in Indian smart cities with the help of an extended technology acceptance model.

This study uses a quantitative methodology to analyse the data collected from 509 residents of smart cities in India. The study used the partial least squares structural equation modelling approach to test the proposed hypotheses.

The study highlights the importance of perceived usefulness and ease of use in influencing citizens’ attitudes and intentions towards smart mobility services. Positive attitudes significantly impact behavioural intentions, which, in turn, link to continuous usage intentions.

This study contributes to the existing body of knowledge on smart cities and technology adoption, specifically in the area of smart mobility. The study’s findings will help service providers and policymakers to develop more robust strategies for the future.

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Smart mobility in smart cities: transforming the experiences of citizens into the future of smart cities10.1108/TG-09-2023-0136Transforming Government: People, Process and Policy2024-03-28© 2024 Emerald Publishing LimitedAjitabh DashTransforming Government: People, Process and Policyahead-of-printahead-of-print2024-03-2810.1108/TG-09-2023-0136https://www.emerald.com/insight/content/doi/10.1108/TG-09-2023-0136/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Service innovation within public universities: implementing new service operations for social and racial inclusionhttps://www.emerald.com/insight/content/doi/10.1108/TG-09-2023-0141/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to explore the configuration of a public university service innovation: the phenotypic evaluation of self-declared black and brown applicants for access to college undergraduate courses through racial quota in a Brazilian federal higher education institution (HEI). By using qualitative methods and collecting data through semistructured interviews, this case study raises new explanatory aspects about service innovation in a noncommercial context. Diversity in team composition and users’ sense of belonging emerged as unprecedented aspects of service innovation. The present study also coined another concept not verified in the literature: service cross-coproduction. Regarding the limitations of the study, the technological dimension, despite having been shown to underlie the political–administrative process of innovations in services, given its importance reinforced by the literature and the current temporal context itself, did not emanate from the data collected. In addition, the fact that the service innovation investigated has occurred recently prevented longitudinal research that could detail the effects of phenotypic evaluation on institutional performance indicators. The ethical–methodological care used in the interaction and preservation of the psychological integrity of the users in the case study proved to be subject to systematization and has great potential to enhance the service experience of the users through the humanization of the service delivery process. The linkage of the user’s perception to the phenotypic diversity of people working in the new service provision highlights the importance of incorporating themes such as the diversity of teams’ composition and representative bureaucracy to the scientific production of service innovation and their role in coproduction. The findings suggest that the resource allocation supply of basic goods and services needed to provide the new service reduces the individual risk of academic community members involved with innovation. Further studies could explore this relation. Among the internal factors that influenced the configuration of service innovation, the idea of diversity in the team’s composition stood out. It based the phenotypic evaluation commission’s diverse constitution on gender, race, occupation and even nationality. It conferred greater legitimacy on service innovation, increasing the representation of groups that may not feel represented in public service delivery processes. The results of the phenotypic evaluation case point to a new coproduction form emanating from the constitutive diversity of the phenotypic evaluation board members. This new type of coproduction is directly related to the complex, integrated and interdependent nature of the services that complement each other to enable the achievement of the objectives of a public university.Service innovation within public universities: implementing new service operations for social and racial inclusion
Giuliano Magno de Oliveira Condé, Maria de Fátima Bruno-Faria
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to explore the configuration of a public university service innovation: the phenotypic evaluation of self-declared black and brown applicants for access to college undergraduate courses through racial quota in a Brazilian federal higher education institution (HEI).

By using qualitative methods and collecting data through semistructured interviews, this case study raises new explanatory aspects about service innovation in a noncommercial context.

Diversity in team composition and users’ sense of belonging emerged as unprecedented aspects of service innovation. The present study also coined another concept not verified in the literature: service cross-coproduction.

Regarding the limitations of the study, the technological dimension, despite having been shown to underlie the political–administrative process of innovations in services, given its importance reinforced by the literature and the current temporal context itself, did not emanate from the data collected. In addition, the fact that the service innovation investigated has occurred recently prevented longitudinal research that could detail the effects of phenotypic evaluation on institutional performance indicators.

The ethical–methodological care used in the interaction and preservation of the psychological integrity of the users in the case study proved to be subject to systematization and has great potential to enhance the service experience of the users through the humanization of the service delivery process. The linkage of the user’s perception to the phenotypic diversity of people working in the new service provision highlights the importance of incorporating themes such as the diversity of teams’ composition and representative bureaucracy to the scientific production of service innovation and their role in coproduction. The findings suggest that the resource allocation supply of basic goods and services needed to provide the new service reduces the individual risk of academic community members involved with innovation. Further studies could explore this relation.

Among the internal factors that influenced the configuration of service innovation, the idea of diversity in the team’s composition stood out. It based the phenotypic evaluation commission’s diverse constitution on gender, race, occupation and even nationality. It conferred greater legitimacy on service innovation, increasing the representation of groups that may not feel represented in public service delivery processes.

The results of the phenotypic evaluation case point to a new coproduction form emanating from the constitutive diversity of the phenotypic evaluation board members. This new type of coproduction is directly related to the complex, integrated and interdependent nature of the services that complement each other to enable the achievement of the objectives of a public university.

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Service innovation within public universities: implementing new service operations for social and racial inclusion10.1108/TG-09-2023-0141Transforming Government: People, Process and Policy2023-12-04© 2023 Emerald Publishing LimitedGiuliano Magno de Oliveira CondéMaria de Fátima Bruno-FariaTransforming Government: People, Process and Policyahead-of-printahead-of-print2023-12-0410.1108/TG-09-2023-0141https://www.emerald.com/insight/content/doi/10.1108/TG-09-2023-0141/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Digital humanism in business models: Unveiling value creation mechanismshttps://www.emerald.com/insight/content/doi/10.1108/TG-09-2023-0142/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to explore how companies can adopt digital humanism (DH), defined as the integration of humanistic skills in the development process of digital technologies, to create value and consequently develop effective business models. Specifically, the aim is to answer the following research question: what are the main DH mechanisms through which companies create value? Given the limited understanding of the phenomenon under investigation, a qualitative approach was adopted based on a multiple-case study to explore how companies are embracing DH. The study will focus on three exemplar cases in the use of DH, namely, IBM, Microsoft and SAP, well recognized as three of the market leaders in the IT industry. In addition, the selected companies are recognized as some of the most innovative in their specific industries, hence offering a rich set of information on how to specifically embrace DH. This study unveils the main mechanisms through which companies can create value by implementing DH’s approaches into their business models. The originality of this research lies in its focus on how companies integrate DH into their business models. Indeed, the study aims at uncovering the main mechanisms that companies use to integrate DH into their overall business practices. Overall, this research provides valuable insights into how companies can effectively integrate DH into their business models, which could have important implications for creating responsible, sustainable and inclusive solutions that prioritize human needs and values.Digital humanism in business models: Unveiling value creation mechanisms
Stefano Franco, Antonio Messeni Petruzzelli, Umberto Panniello
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to explore how companies can adopt digital humanism (DH), defined as the integration of humanistic skills in the development process of digital technologies, to create value and consequently develop effective business models. Specifically, the aim is to answer the following research question: what are the main DH mechanisms through which companies create value?

Given the limited understanding of the phenomenon under investigation, a qualitative approach was adopted based on a multiple-case study to explore how companies are embracing DH. The study will focus on three exemplar cases in the use of DH, namely, IBM, Microsoft and SAP, well recognized as three of the market leaders in the IT industry. In addition, the selected companies are recognized as some of the most innovative in their specific industries, hence offering a rich set of information on how to specifically embrace DH.

This study unveils the main mechanisms through which companies can create value by implementing DH’s approaches into their business models.

The originality of this research lies in its focus on how companies integrate DH into their business models. Indeed, the study aims at uncovering the main mechanisms that companies use to integrate DH into their overall business practices. Overall, this research provides valuable insights into how companies can effectively integrate DH into their business models, which could have important implications for creating responsible, sustainable and inclusive solutions that prioritize human needs and values.

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Digital humanism in business models: Unveiling value creation mechanisms10.1108/TG-09-2023-0142Transforming Government: People, Process and Policy2023-12-05© 2023 Emerald Publishing LimitedStefano FrancoAntonio Messeni PetruzzelliUmberto PannielloTransforming Government: People, Process and Policyahead-of-printahead-of-print2023-12-0510.1108/TG-09-2023-0142https://www.emerald.com/insight/content/doi/10.1108/TG-09-2023-0142/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The innovation journey and crossroads of sustainability, resilience and human-centeredness: a systematic literature reviewhttps://www.emerald.com/insight/content/doi/10.1108/TG-10-2023-0151/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to undertake a comprehensive analysis of innovation models, tracing their evolution from Innovation 1.0 to Innovation 4.0 and introducing the concept of Innovation 5.0. It explores the intersection between innovation models and the principles of sustainability, resilience and human-centeredness, providing insights into their implications for Industry 5.0, and their potential to foster a resilient ecosystem amidst challenges and multiple crisis. To achieve this objective, the authors used a systematic literature review approach, considering academic articles on Innovation 4.0, Industry 5.0 (specifically in the context of innovation) and helix models of innovation. The authors conducted thematic analysis and content analysis, followed by keyword co-occurrence analysis, enabling us to systematically synthesize and interpret the relevant literature. The results conclude that Innovation 5.0 is a new paradigm for innovation that fosters broader societal engagement, and emphasizes sustainability, resilience and human-centeredness. Innovation 5.0 is evolving, but it has the potential to transform the way we produce, consume and live. Using insights from the sextuple helix model, this research leverages media and ICT as sixth helix vital role of knowledge sharing, digital transformation, innovation ecosystem and next industrial revolution in this process. This study contributes to the ongoing discourse on exploring Innovation 5.0 through the sextuple helix model, offering a fresh perspective on innovation models and their collaborative potential. Its contribution lies in providing practical insights into the transition to Innovation 5.0, emphasizing the need for sustainability, regulatory support and awareness while also offering clear recommendations for future research.The innovation journey and crossroads of sustainability, resilience and human-centeredness: a systematic literature review
Bilal Afzal, Xiaoni Li, Ana Beatriz Hernández-Lara
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to undertake a comprehensive analysis of innovation models, tracing their evolution from Innovation 1.0 to Innovation 4.0 and introducing the concept of Innovation 5.0. It explores the intersection between innovation models and the principles of sustainability, resilience and human-centeredness, providing insights into their implications for Industry 5.0, and their potential to foster a resilient ecosystem amidst challenges and multiple crisis.

To achieve this objective, the authors used a systematic literature review approach, considering academic articles on Innovation 4.0, Industry 5.0 (specifically in the context of innovation) and helix models of innovation. The authors conducted thematic analysis and content analysis, followed by keyword co-occurrence analysis, enabling us to systematically synthesize and interpret the relevant literature.

The results conclude that Innovation 5.0 is a new paradigm for innovation that fosters broader societal engagement, and emphasizes sustainability, resilience and human-centeredness. Innovation 5.0 is evolving, but it has the potential to transform the way we produce, consume and live. Using insights from the sextuple helix model, this research leverages media and ICT as sixth helix vital role of knowledge sharing, digital transformation, innovation ecosystem and next industrial revolution in this process.

This study contributes to the ongoing discourse on exploring Innovation 5.0 through the sextuple helix model, offering a fresh perspective on innovation models and their collaborative potential. Its contribution lies in providing practical insights into the transition to Innovation 5.0, emphasizing the need for sustainability, regulatory support and awareness while also offering clear recommendations for future research.

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The innovation journey and crossroads of sustainability, resilience and human-centeredness: a systematic literature review10.1108/TG-10-2023-0151Transforming Government: People, Process and Policy2024-03-11© 2024 Bilal Afzal, Xiaoni Li and Ana Beatriz Hernández-Lara.Bilal AfzalXiaoni LiAna Beatriz Hernández-LaraTransforming Government: People, Process and Policyahead-of-printahead-of-print2024-03-1110.1108/TG-10-2023-0151https://www.emerald.com/insight/content/doi/10.1108/TG-10-2023-0151/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Bilal Afzal, Xiaoni Li and Ana Beatriz Hernández-Lara.
Geospatial modeling of climate change indices at Mexico City using machine learning regressionhttps://www.emerald.com/insight/content/doi/10.1108/TG-10-2023-0153/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestClimate change is a problem that concerns all of us. Despite the information produced by organizations such as the Expert Team on Climate Change Detection and Indices and the United Nations, only a few cities have been planned taking into account the climate changes indices. This paper aims to study climatic variations, how climate conditions might change in the future and how these changes will affect the activities and living conditions in cities, specifically focusing on Mexico city. In this approach, two distinct machine learning regression models, k-Nearest Neighbors and Support Vector Regression, were used to predict variations in climate change indices within select urban areas of Mexico city. The calculated indices are based on maximum, minimum and average temperature data collected from the National Water Commission in Mexico and the Scientific Research Center of Ensenada. The methodology involves pre-processing temperature data to create a training data set for regression algorithms. It then computes predictions for each temperature parameter and ultimately assesses the performance of these algorithms based on precision metrics scores. This paper combines a geospatial perspective with computational tools and machine learning algorithms. Among the two regression algorithms used, it was observed that k-Nearest Neighbors produced superior results, achieving an R2 score of 0.99, in contrast to Support Vector Regression, which yielded an R2 score of 0.74. The full potential of machine learning algorithms has not been fully harnessed for predicting climate indices. This paper also identifies the strengths and weaknesses of each algorithm and how the generated estimations can then be considered in the decision-making process.Geospatial modeling of climate change indices at Mexico City using machine learning regression
Magdalena Saldana-Perez, Giovanni Guzmán, Carolina Palma-Preciado, Amadeo Argüelles-Cruz, Marco Moreno-Ibarra
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

Climate change is a problem that concerns all of us. Despite the information produced by organizations such as the Expert Team on Climate Change Detection and Indices and the United Nations, only a few cities have been planned taking into account the climate changes indices. This paper aims to study climatic variations, how climate conditions might change in the future and how these changes will affect the activities and living conditions in cities, specifically focusing on Mexico city.

In this approach, two distinct machine learning regression models, k-Nearest Neighbors and Support Vector Regression, were used to predict variations in climate change indices within select urban areas of Mexico city. The calculated indices are based on maximum, minimum and average temperature data collected from the National Water Commission in Mexico and the Scientific Research Center of Ensenada. The methodology involves pre-processing temperature data to create a training data set for regression algorithms. It then computes predictions for each temperature parameter and ultimately assesses the performance of these algorithms based on precision metrics scores.

This paper combines a geospatial perspective with computational tools and machine learning algorithms. Among the two regression algorithms used, it was observed that k-Nearest Neighbors produced superior results, achieving an R2 score of 0.99, in contrast to Support Vector Regression, which yielded an R2 score of 0.74.

The full potential of machine learning algorithms has not been fully harnessed for predicting climate indices. This paper also identifies the strengths and weaknesses of each algorithm and how the generated estimations can then be considered in the decision-making process.

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Geospatial modeling of climate change indices at Mexico City using machine learning regression10.1108/TG-10-2023-0153Transforming Government: People, Process and Policy2024-02-28© 2024 Emerald Publishing LimitedMagdalena Saldana-PerezGiovanni GuzmánCarolina Palma-PreciadoAmadeo Argüelles-CruzMarco Moreno-IbarraTransforming Government: People, Process and Policyahead-of-printahead-of-print2024-02-2810.1108/TG-10-2023-0153https://www.emerald.com/insight/content/doi/10.1108/TG-10-2023-0153/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Cultivating the digital citizen: trust, digital literacy and e-government adoptionhttps://www.emerald.com/insight/content/doi/10.1108/TG-11-2023-0196/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to examine the role of trust and digital literacy in influencing citizens’ adoption of e-government services. Grounded in the technology acceptance model (TAM), a research model was developed focusing on e-filing services adoption. Hypotheses were formulated to assess the moderating effect of digital literacy on the relationship between trust and the key TAM determinants of perceived usefulness and perceived ease of use. A questionnaire-based survey of 876 citizens who have used e-filing using the snow-ball sampling technique was adopted to generate data. The data was analyzed using PLS-SEM through the aid of SmartPLS 4 to assess the measurement model and structural relationships. Trust positively influences perceived usefulness and ease of use, which in turn drive adoption. Additionally, digital literacy significantly moderates the impact of trust on usefulness and ease of use perceptions – the effect is stronger for higher digital literacy. The study adopted a single country developing economy context limiting cross-cultural applicability. Second, the focus on e-filing adoption precludes insights across other e-government services. Third, the reliance on perceptual measures risks respondent biases and fourth, the study is a cross-sectional survey design. The findings emphasize multifaceted strategies to accelerate e-government adoption. Nurturing citizen trust in e-government systems through enhanced reliability, security and transparency remains vital. Simultaneously, initiatives to cultivate digital access, skills and proficiencies across population segments need to be undertaken. This study integrates trust and digital literacy within the theoretical model to provide a more holistic understanding of adoption determinants. It highlights the need for balanced technology-enabled and social interventions to foster acceptance of e-government services.Cultivating the digital citizen: trust, digital literacy and e-government adoption
Abdulrazaq Kayode AbdulKareem, Kazeem Adebayo Oladimeji
Transforming Government: People, Process and Policy, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to examine the role of trust and digital literacy in influencing citizens’ adoption of e-government services.

Grounded in the technology acceptance model (TAM), a research model was developed focusing on e-filing services adoption. Hypotheses were formulated to assess the moderating effect of digital literacy on the relationship between trust and the key TAM determinants of perceived usefulness and perceived ease of use. A questionnaire-based survey of 876 citizens who have used e-filing using the snow-ball sampling technique was adopted to generate data. The data was analyzed using PLS-SEM through the aid of SmartPLS 4 to assess the measurement model and structural relationships.

Trust positively influences perceived usefulness and ease of use, which in turn drive adoption. Additionally, digital literacy significantly moderates the impact of trust on usefulness and ease of use perceptions – the effect is stronger for higher digital literacy.

The study adopted a single country developing economy context limiting cross-cultural applicability. Second, the focus on e-filing adoption precludes insights across other e-government services. Third, the reliance on perceptual measures risks respondent biases and fourth, the study is a cross-sectional survey design.

The findings emphasize multifaceted strategies to accelerate e-government adoption. Nurturing citizen trust in e-government systems through enhanced reliability, security and transparency remains vital. Simultaneously, initiatives to cultivate digital access, skills and proficiencies across population segments need to be undertaken.

This study integrates trust and digital literacy within the theoretical model to provide a more holistic understanding of adoption determinants. It highlights the need for balanced technology-enabled and social interventions to foster acceptance of e-government services.

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Cultivating the digital citizen: trust, digital literacy and e-government adoption10.1108/TG-11-2023-0196Transforming Government: People, Process and Policy2024-03-13© 2024 Emerald Publishing LimitedAbdulrazaq Kayode AbdulKareemKazeem Adebayo OladimejiTransforming Government: People, Process and Policyahead-of-printahead-of-print2024-03-1310.1108/TG-11-2023-0196https://www.emerald.com/insight/content/doi/10.1108/TG-11-2023-0196/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited