Benchmarking, annual library plans and best value: the implications for public libraries

Discusses the implications of activity in the UK which has resulted in the preparation of library plans, and the introduction of best value and benchmarking for public libraries. It provides a review of the distinction between benchmarks and process benchmarking; the development of benchmarking in the private and public sectors; annual library plans and best value, and the implications of the best value process for public libraries.