Relationship between TQM and performance of Singapore companies
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 June 2002
Abstract
Total quality management (TQM) is widely accepted as a means of obtaining and sustaining competitive edge. This study finds support for the proposition that TQM implementation correlates with quality performance. Behavioral factors (role of top management leadership, customer focus, human resource focus, and quality focus) as well as TQM tools and techniques (corporate planning, process focus, and information and analysis) contribute to the successful implementation of TQM. Also, the study finds that the size of the company (big or small), the company’s adoption of TQM, and the duration of a company’s experience with TQM affect the rigor of implementation and the resulting level of quality performance. However, the nature of the company (manufacturing or service) does not seem to have a significant effect on the rigor of quality management implementation and level of quality performance.
Keywords
Citation
Brah, S.A., Tee, S.S.L. and Madhu Rao, B. (2002), "Relationship between TQM and performance of Singapore companies", International Journal of Quality & Reliability Management, Vol. 19 No. 4, pp. 356-379. https://doi.org/10.1108/02656710210421553
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited