TQM in higher education ‐ a review
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 July 1997
Abstract
Posits that the role that quality plays in the higher education sector is becoming more important as the dominance of market‐orientation leaves no alternative for universities and colleges but to improve their quality while increasing efficiency. Philosophies like total quality management (TQM), which have been successfully adopted in commercial organizations, are generally seen as the way forward. Includes a review of the published literature on theories and applications of TQM in higher education. The case studies were analysed using ten features found to be critical to a total quality philosophy. Conclusions were drawn regarding similarities and differences between higher education and other environments as well as between US and UK approaches.
Keywords
Citation
Owlia, M.S. and Aspinwall, E.M. (1997), "TQM in higher education ‐ a review", International Journal of Quality & Reliability Management, Vol. 14 No. 5, pp. 527-543. https://doi.org/10.1108/02656719710170747
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited