An attention‐based view on service orientation in the business strategy of manufacturing companies
Abstract
Purpose
This article seeks to answer the following research question: How does the focus of attention and situated attention contribute to the formulation and implementation of the service orientation in the business strategy?
Design/methodology/approach
Structural equation modelling is used as a research methodology.
Findings
The paper suggests that the formation and implementation of service orientation in the business strategy is influenced strongly by managerial attention.
Research limitations/implications
The results suggest that a survey is suitable for investigating managerial cognition and attention, but future research should benefit from obtaining data on managerial attention through interviews or secondary data such as company documents.
Practical implications
The main effect on strategy implementation and the moderating role of situated attention suggest that managers should be aware of the potential inertia by implementing a service‐oriented business strategy. The main effects for strategy formulation suggest that the formulation of a service‐oriented business strategy is triggered through decreasing product margins in the case of product‐oriented companies, whereas it is triggered by increasing customer expectations for service‐oriented companies.
Originality/value
The study examines the moderating effects of focus of managerial attention and situated management attention on the service orientation of business strategy.
Keywords
Citation
Gebauer, H. (2009), "An attention‐based view on service orientation in the business strategy of manufacturing companies", Journal of Managerial Psychology, Vol. 24 No. 1, pp. 79-98. https://doi.org/10.1108/02683940910922555
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited