Sexual harassment issues in the hospitality industry

Sexual, racial and other forms of harassment may create a devastating impact on individuals affected and can lead to severe loss of morale and efficiency. Examines issues surrounding this sensitive area which relate to legal definition, organisational policies in general and the hospitality industry specifically. Provides evidence of the current views on sexual harassment of hospitality industry personnel directors. Examines issues of hospitality service staff, encouraged to sell “sexuality” or “flirt” as a job requirement.